Dashboard
Supported Operating System(s):
Windows 8, Windows 10About RedHorse CRM
RedHorse CRM is a windows-based contact manager solution for small and midsize businesses. The product features include customer service and support, knowledge base, project management, reporting, and more. It provides a library of pre-configured report templates to prepare regular or ad-hoc reports. The dashboard provides multiple charts and graphs to display sales metrics and leads data. Users can also use RedHorse Mobile, which gives users real-time access to contacts, calendar, and accounts. It is available on iOS, Android devices and web browsers.
RedHorse CRM integrates with systems such as Microsoft Outlook, QuickBooks, Gmail and Constant Contact. Users can send bills and quotes directly into QuickBooks, sync calendars and emails between system and Out...
4 Reviews of RedHorse CRM
Overall rating
3.50 / 5 stars
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August 2015
Eric from The Automation Station, Inc.
Industry: Computer Software
Time Used: More than 2 years
Ease-of-use
4.5
Customer support
4.5
Functionality
5.0
August 2015
RedHorse CRM Complete
Pros
RedHorse CRM Complete has all the business modules to power my business. I especially like and use the Customer Service Ticketing module. As customers have issues with the technology, we create a Customer Service Ticket for each issue, track all the activities, emails, and interaction to resolve the issue. We are able to track all our parts and labor on the Ticket, and with the integration with Intuit QuickBooks, we can easily send over the invoice for all the parts and labor in to QuickBooks. Very powerful feature which we use every day!
Cons
I currently don't have anything I like the least about this product and/or vendor.
June 2015
Randy from TeamAutomation
Industry: Management Consulting
Time Used: More than 2 years
Ease-of-use
4.0
Customer support
4.0
Functionality
5.0
June 2015
Likely the best CRM on the market, just not so well known!
Pros
RedHorse is a complete Business Management System not just a CRM. It has everything a SMB needs to operate their business. From marketing to servicing to accounting linkage. The vendor adds capabilities as the identified customers needs grow.
Cons
Unfortunately they're not well known online or in the marketplace. Could use more resources internally in marketing.
October 2017
Terry from Pension Administrators, Inc.
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
1.0
Functionality
3.0
October 2017
Transitioned from Gold Mine many years ago. Almost a clone of GM.
Pros
Works well when not having IT issues. Want customize-able work flow along with integrated email by contact.
Cons
For years have been trying to "fix" problems with being kicked out of software and email issues of error messages that make us go to the "outbox" and press send again. Home office is of no help. Want us to rely on re seller who only has a few RH clients
July 2015
Christian from Rollins
Industry: Primary/Secondary Education
Time Used: Less than 6 months
Ease-of-use
2.0
Functionality
1.0
July 2015
Unremarkable system with a dull UI
Pros
RedHorse CRM looks like a Microsoft Office product. As such the UI appears to be somewhat familiar which helps navigating to a certain degree. RHCRM offers a range of standard functions, including invoice integration.
Cons
RedHorse CRM looks and feels like a system from the late 90's or early 00's. While that is not inherently bad, it highlights the fact that other systems, such as Base, Microsoft Dynamics, Salesforce etc., are lightyears ahead in terms of UI, functionality beyond what can be considered standard in 2015, and overall impression in general.