Great product for the price.
Ease-of-use
Functionality
Quality
Support
Value for Money
I was looking for an affordable CRM product for a small company. Like many small companies, 80% of the business comes from 20% of your customers so their need is a good CRM program that can be used to manage important information about their current customers. They do not need all the bells and whistles offered but never used in many of the current CRM programs. They need to manage information that will help them manage current customers. This program enables users to link documents to the customer so communications and jobs done can be linked and used for concise follow-up and management. The need to pay a monthly fee for say, even 6 users, three of which are not sales is unreasonable. This program gets the job done and future changes will likely add other desirable features.
Pros
Easy to use and configure to my customers needs.
Cons
Having experience with other CRM programs, it would be nice to have some ability to sort the data by sales person so each sales person would only see their customers.