Reflect CRM Software


 

Reflect CRM is a free, on-premise customer relationship management (CRM) product from NCH, a provider of video and audio software, in addition to business management solutions. Tailored to help businesses manage customer relationships and databases, Reflect CRM offers core contact management and sales force automation functionality, including customer profiles, note-taking, interaction tracking, tasks, events and basic reporting.

By consolidating customer information across the organization, employees gain more complete insight into their clients and customers, helping them make faster, better-informed decisions. Reflect CRM is designed for quick and easy implementation, enabling businesses to install and run the software in under 60 seconds.

This solution allows users to automatically import contacts from Microsoft Outlook, making it easier to get started. Although Reflect CRM is an on-premise solution, its Web access mode enables mobile access, as well as access for multiple users on a single account.

Reflect CRM is best suited for individuals or very small businesses looking for a simple, free solution to manage their contacts and track interactions.

 

Reflect CRM - Account
 
  • Reflect CRM - Account
    Account
  • Reflect CRM - Task
    Task
  • Reflect CRM - New contact
    New contact
  • Reflect CRM - Contact note
    Contact note
  • Reflect CRM - Fields
    Fields
  • Reflect CRM - Task fields
    Task fields
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

1 Review of Reflect CRM

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Bill from WJM
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

Great product for the price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was looking for an affordable CRM product for a small company. Like many small companies, 80% of the business comes from 20% of your customers so their need is a good CRM program that can be used to manage important information about their current customers. They do not need all the bells and whistles offered but never used in many of the current CRM programs.

They need to manage information that will help them manage current customers. This program enables users to link documents to the customer so communications and jobs done can be linked and used for concise follow-up and management.

The need to pay a monthly fee for say, even 6 users, three of which are not sales is unreasonable.

This program gets the job done and future changes will likely add other desirable features.

Pros

Easy to use and configure to my customers needs.

Cons

Having experience with other CRM programs, it would be nice to have some ability to sort the data by sales person so each sales person would only see their customers.

Advice to Others

It provides the basics for keeping track of customer interaction and set up links via the Notes section to establish and link to your own Word or Excel document you establish as the template for managing work done for the customer.

Source: Capterra