Relenta Software

4.88 / 5 (33)

About Relenta


Relenta is an email-based customer relationship management solution suitable for small and mid-sized companies. It helps businesses in email management, contact management, sales automation and providing a shared calendar.

Relenta keeps a history related to tasks, notes, sales in the pipeline, files and marketing. The Relenta dashboard utilizes a one-click work environment. Messages, activities, files and contacts are available from the top toolbar and the contact and task manager keeps information organized and updated in real-time. New tasks and are automatically synced on the shared calendar so that users can be kept in the loop.

Email campaigns can be created using multiple contacts in the system and set to be delivered at a later date or time. With share inbox space, the team can collaborate by accessing the data at the same time. It provides integration with multiple apps via Zapier.

Relenta CRM offers per user, per month subscription-based pricing model.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

33 Reviews of Relenta

Average User Ratings

Overall

4.88 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(30)

4 stars

(2)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 33 reviews

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December 2015

Anonymous

Verified Reviewer

Review Source: GetApp


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

December 2015

Perfect tool to manage relationships

My business relies 100% on the successful management of relationships via email, and Relenta makes this task extremely simple and intuitive. The amount of time and money I save by using Relenta is unbelievable. It allows me to turn my emails into tasks, so it is not only to communicate with my contacts but also to organize my own workload and automate a lot of tasks that I previously had to waste time on to do manually. It’s a life saver.

Pros

Very easy to use and is very flexible, there are multiple ways of doing the same task in Relenta so you have the ability to find your ideal workflows, to do things your way.

It has all the tools I need, it’s an all-in-one solution combining multiple apps into one (email, contact manager, calendar, task manager, cloud storage, sales pipeline, email marketing)

The contact timeline feature alone makes it worth it - the ability to have the ENTIRE history of a relationship on one screen is extremely powerful!

The customer service is fantastic, they are very quick to reply and help to find custom solutions. They helped me find the perfect setup and optimized it for my needs. They actually care - which is pretty unusual in my experience.

Cons

Despite having most of the features I need, a few additional ones would be desirable - e.g. email statistics and more integration with other apps. This is only reason I give 4 stars instead of 5.

Response from Relenta

Replied December 2015

Hi there, many thanks for the great review. Just to address the cons you mentioned: you will be happy to know that we are on the final stages of releasing both email tracking/statistics as well as integration with Zapier (which allows you to integrate Relenta with just about any other app). So keep an eye out, we hope to turn your 4 stars into 5 in the next few weeks! - The Relenta Team

December 2015

Marc from Roxar

Company Size: 2-10 employees

Review Source: GetApp


Ease-of-use

5.0

Customer support

5.0

December 2015

Great VALUE FOR MONEY! No more spreadsheets!

I have used Relenta with my medium sized business for a while now, and I'm really impressed with its capabilities for such an affordable pricing structure. We tried out a few other CRM suites including some familiar names before Relenta, but frankly, they were just too difficult to learn and way too expensive. Just wanted to highlight a few of the things that make this a great CRM platform, and one that I'd recommend to anyone with a growing customer base and one that is handled by many different employees.

Pros

- IT IS FAST.
This is perhaps my favorite thing about Relenta, and the first thing all my employees have to say about it. I have had terrible experiences with one of the big names in CRM (think: the biggest) regarding just how sluggish it was (it was so slow that making notes and logs on CRM were such a hassle, and nobody bothered). Relenta on the other hand is really snappy, and it's really encouraged more content from my employees, not just the bare minimum!

- Easy to learn
My company employs people from various backgrounds (and levels of proficiency with technology), but they've all managed to learn and appreciate Relenta almost instantaneously. Really impressed with how intuitive it is. Pretty sure the development team put a lot of effort into designing its features and UI.

- No confusion over task handling
The nature of my company's business is such that one client is being serviced by several of employees (in stages), and everyone used to get confused over who'd done what and when especially since they're not all in the same physical location. There was no clear way to log all events related to the client, and it was getting in the way of business, especially as it started to grow. We found the "Contact Timeline" feature extremely useful in this regard.

- Great way to strategize our approaches!
We use the internal comments a lot! Like I said, multiple employees have to handle each client in stages, so everything one employee learns about a client is passed down to the next employee.

Cons

Can't think of anything... yet. So far so good, all our beginner's problems were efficiently sorted out by the support team =) I really like these guys!

March 2018

Lee from Radar Mortgage, LLC nmls 1708706

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Relenta Rock!

Pros

I've used Relenta for a number of years - the developers are always improving it.

Relents is an easy to use Contact Relationship Manager, Relenta is a drip email campaign manager, Relenta is an autoresponder, relenta can be a shared database.

Relenta brings a number of primary functions together into one easy to use web based application. I use Relenta for business development, holding clients hand through the process, and communication after the sale. At previous companies I also used Relenta for HR communication for on boarding and regular communication with employees.

Because Relenta allows you to create groups and multiple databases you have a lot of ways to build and manage communication channels.

Cons

Could more API connections - (Relenta uses REST not that difficult to build or is inexpensive if you need something custom.)

February 2017

William from WNR - Certified Teacher of the TRANSCENDENTAL MEDITATION (TM) Program

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2017

Single most important software for email productivity, customer relationship, task management

The Relenta software intelligently brings together 4 key items necessary to manage email communications: email activity, customer/contact, action (tasks) and time (events). I could never understand how to effectively incoming emails and necessary follow-up in a meaningful way. I started using Relenta in 2009 and have not looked at another email system since then. This software has been the key to success in running a small, rapidly changing business operation of 1 to 6 independent contractors (local office which is part of a national non-profit educational organization). The software is the center of my business communications and allows me to augment activities associated with our corporate CRM (Netsuite) system. It is non-intrusive and adaptable to changing circumstances. Key advantages: 1) Track incoming requests for service (emails and phone calls); set reminders for follow-up (meetings; phone calls, etc); activity is always tied to a contact and a calendar date/time) 2) Easily review/update daily, weekly, monthly calendar of events 3) Use mobile device to monitor/update activity using Relenta 4) Lookup contact and immediately see all activities (emails, events, phone calls, etc) 5) Create lists for tracking attendance at weekly events (public lectures; event schedules with multiple attendees). All events can also be easily linked to multiple contacts for effortless follow-up; 6) Send HTML newsletters 7) there is so much more but it all occurs seamlessly and without effort; so that I can focus on the business instead of the technology. 8) The Relenta team is always brilliant and friendly! 9) I also use Relenta to manage my personal (family) email activities and events.

December 2015

Dario

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

December 2015

Working as Life saver for our small team

it's just an awesome app. I used to get lost in task, opportunity and just the whole process of keeping up with leads I'd generate. Relenta first and foremost keeps me moving forward in the sales process and the contacts associated with the deals. I was confused by some of the other CRMs and their approach and the learning curve took too long. This makes sense of organization - at least for me!

Pros

Native email integration is huge. Contact timelines have the entire relationship on one page. This "one-click zone" concept ensures that everything we need is always in front of us, or worse case scenario, a click away, never more. Relenta's email support is one of the best in the biz, if not the best.

Cons

Limited integrations via API require us to write custom code so that Relenta could talk to some other apps we are using but since integration with Zapier is underway and that should take care of it.

October 2016

Rod from One Degree Capital

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Make it Happen Software

We have enjoyed using Relenta now across 3 different companies. What I have enjoyed most is that Relenta continues to add features and functionality to make staying in contact with our customers easy and effective.

Pros

Having a total view / understanding of what is happening with our customers.

Cons

We always want more now! :) I think this is the ying and yang of all software. What I'd like to see them add is more API supported apps.

February 2017

Larry from Experience Paris

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2017

Love this service.

I spent many months looking for an email solution. Read many great reviews and after testing other systems knew Relenta would work for me. What I did not know was how well. Relenta is the cornerstone of my business and I have not even used many of the features.

Pros

The ease of tracking emails and it practically acts as a knowledge database for me.

Cons

Some additional programs that could link to it.

January 2017

Rowland from Gablemarine

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2017

Does it for me...

Easy to use with great support. As a web based email client it's been a dependable friend for 5+ years...

Pros

Easy to use and configure.

Cons

Being web based, adding images is a pain, but possible as attachments

December 2015

Lee from Self-Employed

Company Size: 1 employee

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

December 2015

Simplifies Team Collaboration and Work

Relenta has truly been a lifesaver for me because I often collaborate and consult on many teams. It's so much easier to work together to ensure that we can provide our clients with the best experience and service possible when we all have access to all of the communication links (e-mail chains). We have also greatly improved in our ability to provide timely and consistent follow-through. I don’t work for Relenta but I highly recommend it to many of the companies that I work with because I believe it’s a tool that makes us all more efficient. Relenta has simplified the ability to share information, calendars and e-mails. It helps teams not to leave a stone, a question, or a comment unturned and nothing falls through the cracks. When we share e-mails, we can also view any (important) extra notes that may have been added but was not necessarily apparent in the written communication (this feature allows us to give our clients the personalized service that they deserve). In one glance, we can all get quickly up to speed with what many be going on with any particular client or company. At the end of the day, Relenta is the tech-savvy personal assistant that I’ve always wanted and needed in my e-mail box.

Pros

--teams work more efficiently/more productive (better client managers)
--streamlined follow-ups.
--shared email communication, notes, files, all correspondence regarding a project or client can be viewed (and acted on) by all team members.

Cons

Not able to merge Relenta with Google calendar.

December 2015

Rinat from SkuVault

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

December 2015

The only working email-based CRM that I'm aware of

We used Relenta at Lokad for as long as I remember it. It just got the job done, helping to run the business. If there were any questions or feature requests, Dmitri was always eager to answer or help. Years later, when I was helping to start MyDreamCity (a non-profit organisation helping kids living in orphanages) I turned again to Relenta. It was simple and intuitive enough to help students and volunteers stay in touch with orphanages and sponsors around the world. Dmitry provided us with a free perpetual license.

Pros

It is simple and gets the job done.

Cons

I recall missing some advanced features like organisations and flexible search. However, I believe, these all were addressed since then.

December 2015

Kent

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

December 2015

Seamless integration between email, contacts and calendar

I have been using Relenta for a nearly a year now, after using ACT and a few other CRM's in the past. I also looked at some of the other cloud CRM's like Salesforce, but nothing I've looked at can come close to offering all the features and value of Relenta. One of the features I really needed, that Relenta does extremely well, is the seamless integration between contacts, calendar and email. Most programs overlook the importance of many of the simple yet time saving features in Relenta, which is focused on email communication making it the perfect solution for businesses that communicate a majority of the time by email. But the feature I like most is the ability to personalize all the emails I send. I might send the same email to over 100 people but each recipient needs to feel I am interested in a response from them in particular, so I really appreciate that the email doesn't come across as mass marketing.

Pros

Web based, available anywhere
Simple to set up, easy to use
Responsive customer service

Cons

Surcharge for monthly billing

October 2016

Irina from WideMaxTrading LTD

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2016

Fantastic productivity tool

Relenta's big shortcoming is the lack of built-in reporting. We are forced to export contacts in Excel and generate reports there. Other than that, it is the most valuable tool in our company and because of that I give it all 5 stars across the board. I cannot imagine going back to "normal" Inbox like Gmail. Our business relies almost exclusively on email for communication. We don't have a huge cont