Relenta CRM Software


 

Relenta is an email-based customer relationship management solution geared towards small and mid-sized companies. Information is centralized by automatically attaching all sent and received email to contacts and established timelines. Relenta keeps a complete history related to tasks, notes, sales in the pipeline, files, and marketing. Since it’s cloud-based, it can be accessed at anytime from devices with a secure internet connection.

The Relenta dashboard utilizes a one-click work environment. Messages, activities, files, and contacts are all available from the top toolbar, and the contact and task manager keeps information organized and updated in real-time. Any new tasks and are automatically synced on the shared calendar so all users are kept in the loop. Email campaigns can be created using multiple contacts in the system and set to be delivered at a later date or time.

Relenta CRM offers multiple subscriptions plans so companies can choose whatever best suits their needs.

 

Relenta CRM - Contact Timeline
 
  • Relenta CRM - Contact Timeline
    Contact Timeline
  • Relenta CRM - Email Marketing
    Email Marketing
  • Relenta CRM - One-Click Zone
    One-Click Zone
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

31 Reviews of Relenta CRM

Showing 1-20 of 31

 

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Larry from Experience Paris
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Love this service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I spent many months looking for an email solution. Read many great reviews and after testing other systems knew Relenta would work for me. What I did not know was how well. Relenta is the cornerstone of my business and I have not even used many of the features.

Pros

The ease of tracking emails and it practically acts as a knowledge database for me.

Cons

Some additional programs that could link to it.

Review Source: Capterra
 

William from WNR - Certified Teacher of the TRANSCENDENTAL MEDITATION (TM) Program

February 2017

February 2017

Single most important software for email productivity, customer relationship, task management¿

Ease-of-use

Functionality

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The Relenta software intelligently brings together 4 key items necessary to manage email communications: email activity, customer/contact, action (tasks) and time (events).

I could never understand how to effectively incoming emails and necessary follow-up in a meaningful way. I started using Relenta in 2009 and have not looked at another email system since then. This software has been the key to success in running a small, rapidly changing business operation of 1 to 6 independent contractors (local office which is part of a national non-profit educational organization).

The software is the center of my business communications and allows me to augment activities associated with our corporate CRM (Netsuite) system. It is non-intrusive and adaptable to changing circumstances.

Key advantages:

1) Track incoming requests for service (emails and phone calls); set reminders for follow-up (meetings; phone calls, etc); activity is always tied to a contact and a calendar date/time)
2) Easily review/update daily, weekly, monthly calendar of events
3) Use mobile device to monitor/update activity using Relenta
4) Lookup contact and immediately see all activities (emails, events, phone calls, etc)
5) Create lists for tracking attendance at weekly events (public lectures; event schedules with multiple attendees). All events can also be easily linked to multiple contacts for effortless follow-up;
6) Send HTML newsletters
7) ¿there is so much more but it all occurs seamlessly and without effort; so that I can focus on the business instead of the technology¿.
8) The Relenta team is always brilliant and friendly!
9) I also use Relenta to manage my personal (family) email activities and events.


Review Source: Capterra
 

Rowland from Gablemarine
Number of employees: 1 employee Employees number: 1 employee

January 2017

January 2017

Does it for me...

Ease-of-use

Functionality

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Value for Money

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Easy to use with great support. As a web based email client it's been a dependable friend for 5+ years...

Pros

Easy to use and configure.

Cons

Being web based, adding images is a pain, but possible as attachments

Advice to Others

My experience is centred around emails and in this regard it does all I would want.

Review Source: Capterra
 

Irina from WideMaxTrading LTD

October 2016

October 2016

Fantastic productivity tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Relenta's big shortcoming is the lack of built-in reporting. We are forced to export contacts in Excel and generate reports there. Other than that, it is the most valuable tool in our company and because of that I give it all 5 stars across the board. I cannot imagine going back to "normal" Inbox like Gmail. Our business relies almost exclusively on email for communication. We don't have a huge contact database, just a few dozen contacts, but each relationship is exceptionally valuable and maintaining relationships is where Relenta shines. It keeps everything so well organized that I sometimes forget that we even have a CRM meaning that unlike other CRMs that I've personally used in the past, Relenta doesn't create any extra work. So basically on a day-to-day level just feels like emailing and using calendar for tasks and events/notes. To summarize, Relenta is a very powerful CRM system.

Review Source: Capterra
 

Dmitry from Acmepower

October 2016

October 2016

Excellent and easy to use CRM

Ease-of-use

Functionality

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Value for Money

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Our international trade business has three locations and 15 employees in different time zones. Relenta helps us keep all our activities in sync. The Contact Timeline feature is absolutely essential because everybody can see the email correspondence between the contact and everyone else on our team. If your business depends on email for efficient operations I highly recommend Relenta.

Review Source: Capterra
 

Rod from One Degree Capital
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Make it Happen Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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We have enjoyed using Relenta now across 3 different companies. What I have enjoyed most is that Relenta continues to add features and functionality to make staying in contact with our customers easy and effective.

Pros

Having a total view / understanding of what is happening with our customers.

Cons

We always want more now! :) I think this is the ying and yang of all software. What I'd like to see them add is more API supported apps.

Review Source: Capterra
 

Vadim from - Independent
Number of employees: 1 employee Employees number: 1 employee

March 2016

March 2016

All in one email, calendar and contact manager/CRM

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Replaces the need to have separate apps and logins for things we do every day, such as team email and communication, contacts, calendar, meetings management.

Pros

Extremely easy to use

Cons

No managerial reporting

Review Source: GetApp
 


December 2015

December 2015

Easy to use tool that helps me organize

Ease-of-use

Product Quality

Customer Support

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Relenta is an easy to use tool that helps me keep my daily activities organized. I especially like the Departments feature which allows me to switch between different projects without having to log out and log back in.

Pros

Easy to use tool with nicely organized features and intuitive UI

Cons

I would like if possible to use this in offline mode as well..

Review Source: GetApp
 

Dave

December 2015

December 2015

Great UI and a feature-rich software!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
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Great user interface. Great support on the rate occasions when we need it. Mass email feature is what we like the most, as it completely eliminates the need to pay for and maintain our client email lists in a separate email marketing service

Pros

Everything we need for daily operations is in one place

Cons

No offline capability

Review Source: GetApp
 


December 2015

December 2015

Perfect tool to manage relationships

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
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My business relies 100% on the successful management of relationships via email, and Relenta makes this task extremely simple and intuitive. The amount of time and money I save by using Relenta is unbelievable. It allows me to turn my emails into tasks, so it is not only to communicate with my contacts but also to organize my own workload and automate a lot of tasks that I previously had to waste time on to do manually. It’s a life saver.

Pros

Very easy to use and is very flexible, there are multiple ways of doing the same task in Relenta so you have the ability to find your ideal workflows, to do things your way.

It has all the tools I need, it’s an all-in-one solution combining multiple apps into one (email, contact manager, calendar, task manager, cloud storage, sales pipeline, email marketing)

The contact timeline feature alone makes it worth it - the ability to have the ENTIRE history of a relationship on one screen is extremely powerful!

The customer service is fantastic, they are very quick to reply and help to find custom solutions. They helped me find the perfect setup and optimized it for my needs. They actually care - which is pretty unusual in my experience.

Cons

Despite having most of the features I need, a few additional ones would be desirable - e.g. email statistics and more integration with other apps. This is only reason I give 4 stars instead of 5.

Review Source: GetApp

  Response: Relenta, Relenta

Date: December 2015

December 2015

 

Hi there,

many thanks for the great review. Just to address the cons you mentioned: you will be happy to know that we are on the final stages of releasing both email tracking/statistics as well as integration with Zapier (which allows you to integrate Relenta with just about any other app).

So keep an eye out, we hope to turn your 4 stars into 5 in the next few weeks!

- The Relenta Team

 

Unigunda

December 2015

December 2015

Solid, easy to use tool

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

As a vacation property sales and rental agent, I use Relenta on a day-to-day business to keep track of rental properties, communications, scheduling and everything else that relates to managing my clients, potential clients, property owners and more. It is a great all around software package that makes my life much easier compared to Outlook and Excel. Getting up to speed took no time and I even have my dedicated client success manager. Five thumbs up!

Review Source: GetApp
 

Lee from Self-Employed
Number of employees: 1 employee Employees number: 1 employee

December 2015

December 2015

Simplifies Team Collaboration and Work

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Relenta has truly been a lifesaver for me because I often collaborate and consult on many teams. It's so much easier to work together to ensure that we can provide our clients with the best experience and service possible when we all have access to all of the communication links (e-mail chains). We have also greatly improved in our ability to provide timely and consistent follow-through.

I don’t work for Relenta but I highly recommend it to many of the companies that I work with because I believe it’s a tool that makes us all more efficient. Relenta has simplified the ability to share information, calendars and e-mails. It helps teams not to leave a stone, a question, or a comment unturned and nothing falls through the cracks. When we share e-mails, we can also view any (important) extra notes that may have been added but was not necessarily apparent in the written communication (this feature allows us to give our clients the personalized service that they deserve). In one glance, we can all get quickly up to speed with what many be going on with any particular client or company.

At the end of the day, Relenta is the tech-savvy personal assistant that I’ve always wanted and needed in my e-mail box.

Pros

--teams work more efficiently/more productive (better client managers)
--streamlined follow-ups.
--shared email communication, notes, files, all correspondence regarding a project or client can be viewed (and acted on) by all team members.

Cons

Not able to merge Relenta with Google calendar.

Review Source: GetApp
 

Julia from Ignite Social Media
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2015

December 2015

Great Tool!

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Great tool, simple to use I highly recommend it regardless of the industry you’re in. I’ve trained people to use Relenta and it always works well regardless of the market. People who used ACT! for 20 years hit the ground running with Relenta.

Pros

Great support, easy to learn and as far as features Relenta has mostly everything an independent business owner or a small business team might need.

Cons

Not many integrations and the browser mobile version is at times a little tricky to use.

Review Source: GetApp

  Response: Relenta, Relenta

Date: December 2015

December 2015

 

Hi, thanks for the short but sweet review.

You will be happy to know that we are on the final stages of releasing a huge update that will include an integration with Zapier (an app which allows you to integrate Relenta with just about any other app). So keep an eye out!

We are sorry to hear that you feel our mobile version is tricky to use. Keep in mind that we released it very recently and are working hard to improve it in future updates. We welcome your feedback about what in particular is tricky, so that we can address the issues. Please get in touch with our team at helpdesk@relenta.com. Thanks!

- The Relenta Team

 

Rinat from SkuVault
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2015

December 2015

The only working email-based CRM that I'm aware of

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

We used Relenta at Lokad for as long as I remember it. It just got the job done, helping to run the business. If there were any questions or feature requests, Dmitri was always eager to answer or help.

Years later, when I was helping to start MyDreamCity (a non-profit organisation helping kids living in orphanages) I turned again to Relenta. It was simple and intuitive enough to help students and volunteers stay in touch with orphanages and sponsors around the world. Dmitry provided us with a free perpetual license.

Pros

It is simple and gets the job done.

Cons

I recall missing some advanced features like organisations and flexible search. However, I believe, these all were addressed since then.

Review Source: GetApp
 

Andrew from TZK Travel
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2015

December 2015

Nice one

Product Quality

Customer Support

Value for Money

Product Quality
Quality
Value for Money
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Support

Relenta takes care of the basics really, really well without nagging you down with all kinds of features that you will probably never use. Great tool!

Pros

Great tools for managing both sales and client support

Cons

As a business development manager I would like to see more reporting

Review Source: GetApp
 


December 2015

December 2015

Simple solution for small Asset Management firm

Ease-of-use

Product Quality

Customer Support

Value for Money

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All the functionality needed to manage client interaction and communication without needed system administrator to run the suite. Having customer profiles and history available at all times saves effort.

Pros

Well designed interface

No need for dedicated system admin

Ideal for small office

Cons

May not be the best solution for larger orgs with dedicated IT staff and legacy CRM implementation.

Review Source: GetApp
 


December 2015

December 2015

Best Value

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I've been using Relenta for a few months now, and I have to say it has been an amazing upgrade in the way I do business. It is so convenient to be able to send the same email to a large number of people at the same time while still keeping the individual emails personal. Relenta is also packed with time saving features that are easier to use than I originally expected. The shared inbox and contact timeline are two of those features. Navigation is relatively easy as well. I recommend Relanta if you're looking for a CRM service to do your job efficiently and quickly.

Pros

Easy to use and very fast.

Cons

None so far! I have had a positive experience.

Review Source: GetApp
 

Andy

December 2015

December 2015

Awesome tool

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I’ve worked with and on many different startups over the years and I wish I knew about Relenta back then. It’s an awesome tool for small teams to achieve and maintain productivity. It is now hard to imagine life without it.

Pros

Fantastic support, fast turnaround time super friendly and no-nonsense

Cons

Pricing could be more startup friendly.

Review Source: GetApp
 

Oksana from TutoTOONS
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2015

December 2015

Great CRM

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I have access to Relenta through my company account and I absolutely love how easy it is to keep track of client projects. Most of our work is done via email and this is where Relenta shines.

Pros

Easy to collaborate on client cases as we all can see what others are doing

Cons

Could be more user friendly for people that are unfamiliar with CRM.

Review Source: GetApp
 

Iurii from KindGeek
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2015

December 2015

Great CRM

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

I’m very pleased with the service. As part of my MBA training and consulting work I’ve dealt with dozens of CRM solutions and Relenta easily comes up on top as the best all-around email-contact-task manager for small busy teams.

Pros

Nothing new to learn. All interfaces are very intuitive and familiar from the use of webmail, online calendars and so on.

Cons

A solution like this requires email statistics but I’ve been told that it will be released soon.

Review Source: GetApp

  Response: Relenta, Relenta

Date: December 2015

December 2015

 

Thanks for the sweet review! Regarding the con issue, you are right, we are indeed about to release a feature that will allow allow you to track emails open & click statistics to help you fine-tune your marketing efforts. Stay tuned, this will be released in the coming weeks!

- The Relenta Team

 
 
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