Relenta CRM software


32 reviews(5.0/5)
32 reviews(5.0/5)

Relenta is an email-based customer relationship management solution suitable for small and mid-sized companies. It helps businesses in email management, contact management, sales automation and providing a shared calendar.

Relenta keeps a history related to tasks, notes, sales in the pipeline, files and marketing. The Relenta dashboard utilizes a one-click work environment. Messages, activities, files and contacts are available from the top toolbar and the contact and task manager keeps information organized and updated in real-time. New tasks and are automatically synced on the shared calendar so that users can be kept in the loop.

Email campaigns can be created using multiple contacts in the system and set to be delivered at a later date or time. With share inbox space, the team can collaborate by accessing the data at the same time. It provides integration with multiple apps via Zapier.

Relenta CRM offers per user, per month subscription-based pricing model.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

32 Reviews of Relenta CRM

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  • Lee from Radar Mortgage, LLC nmls 1708706

    March 2018

    Relenta Rock!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I've used Relenta for a number of years - the developers are always improving it.

    Relents is an easy to use Contact Relationship Manager, Relenta is a drip email campaign manager, Relenta is an autoresponder, relenta can be a shared database.

    Relenta brings a number of primary functions together into one easy to use web based application. I use Relenta for business development, holding clients hand through the process, and communication after the sale. At previous companies I also used Relenta for HR communication for on boarding and regular communication with employees.

    Because Relenta allows you to create groups and multiple databases you have a lot of ways to build and manage communication channels.

    Cons

    Could more API connections - (Relenta uses REST not that difficult to build or is inexpensive if you need something custom.)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Larry from Experience Paris

    Number of employees: 1 employee

    February 2017

    Love this service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I spent many months looking for an email solution. Read many great reviews and after testing other systems knew Relenta would work for me. What I did not know was how well. Relenta is the cornerstone of my business and I have not even used many of the features.

    Pros

    The ease of tracking emails and it practically acts as a knowledge database for me.

    Cons

    Some additional programs that could link to it.

    Review Source: Capterra
  • William from WNR - Certified Teacher of the TRANSCENDENTAL MEDITATION (TM) Program

    February 2017

    Single most important software for email productivity, customer relationship, task management¿

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The Relenta software intelligently brings together 4 key items necessary to manage email communications: email activity, customer/contact, action (tasks) and time (events). I could never understand how to effectively incoming emails and necessary follow-up in a meaningful way. I started using Relenta in 2009 and have not looked at another email system since then. This software has been the key to success in running a small, rapidly changing business operation of 1 to 6 independent contractors (local office which is part of a national non-profit educational organization). The software is the center of my business communications and allows me to augment activities associated with our corporate CRM (Netsuite) system. It is non-intrusive and adaptable to changing circumstances. Key advantages: 1) Track incoming requests for service (emails and phone calls); set reminders for follow-up (meetings; phone calls, etc); activity is always tied to a contact and a calendar date/time) 2) Easily review/update daily, weekly, monthly calendar of events 3) Use mobile device to monitor/update activity using Relenta 4) Lookup contact and immediately see all activities (emails, events, phone calls, etc) 5) Create lists for tracking attendance at weekly events (public lectures; event schedules with multiple attendees). All events can also be easily linked to multiple contacts for effortless follow-up; 6) Send HTML newsletters 7) ¿there is so much more but it all occurs seamlessly and without effort; so that I can focus on the business instead of the technology¿. 8) The Relenta team is always brilliant and friendly! 9) I also use Relenta to manage my personal (family) email activities and events.

    Review Source: Capterra
  • Rowland from Gablemarine

    Number of employees: 1 employee

    January 2017

    Does it for me...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use with great support. As a web based email client it's been a dependable friend for 5+ years...

    Pros

    Easy to use and configure.

    Cons

    Being web based, adding images is a pain, but possible as attachments

    Review Source: Capterra
  • Irina from WideMaxTrading LTD

    October 2016

    Fantastic productivity tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Relenta's big shortcoming is the lack of built-in reporting. We are forced to export contacts in Excel and generate reports there. Other than that, it is the most valuable tool in our company and because of that I give it all 5 stars across the board. I cannot imagine going back to "normal" Inbox like Gmail. Our business relies almost exclusively on email for communication. We don't have a huge contact database, just a few dozen contacts, but each relationship is exceptionally valuable and maintaining relationships is where Relenta shines. It keeps everything so well organized that I sometimes forget that we even have a CRM meaning that unlike other CRMs that I've personally used in the past, Relenta doesn't create any extra work. So basically on a day-to-day level just feels like emailing and using calendar for tasks and events/notes. To summarize, Relenta is a very powerful CRM system.

    Review Source: Capterra
  • Dmitry from Acmepower

    October 2016

    Excellent and easy to use CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our international trade business has three locations and 15 employees in different time zones. Relenta helps us keep all our activities in sync. The Contact Timeline feature is absolutely essential because everybody can see the email correspondence between the contact and everyone else on our team. If your business depends on email for efficient operations I highly recommend Relenta.

    Review Source: Capterra
  • Rod from One Degree Capital

    Number of employees: 2-10 employees

    October 2016

    Make it Happen Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have enjoyed using Relenta now across 3 different companies. What I have enjoyed most is that Relenta continues to add features and functionality to make staying in contact with our customers easy and effective.

    Pros

    Having a total view / understanding of what is happening with our customers.

    Cons

    We always want more now! :) I think this is the ying and yang of all software. What I'd like to see them add is more API supported apps.

    Review Source: Capterra
  • Vadim from - Independent

    Number of employees: 1 employee

    March 2016

    All in one email, calendar and contact manager/CRM

    Ease-of-use
    Quality
    Support
    Value for Money

    Replaces the need to have separate apps and logins for things we do every day, such as team email and communication, contacts, calendar, meetings management.

    Pros

    Extremely easy to use

    Cons

    No managerial reporting

    Review Source: GetApp
  • Verified Reviewer

    December 2015

    Easy to use tool that helps me organize

    Ease-of-use
    Quality
    Support
    Value for Money

    Relenta is an easy to use tool that helps me keep my daily activities organized. I especially like the Departments feature which allows me to switch between different projects without having to log out and log back in.

    Pros

    Easy to use tool with nicely organized features and intuitive UI

    Cons

    I would like if possible to use this in offline mode as well..

    Review Source: GetApp
  • December 2015

    Great UI and a feature-rich software!

    Ease-of-use
    Quality
    Support
    Value for Money

    Great user interface. Great support on the rate occasions when we need it. Mass email feature is what we like the most, as it completely eliminates the need to pay for and maintain our client email lists in a separate email marketing service

    Pros

    Everything we need for daily operations is in one place

    Cons

    No offline capability

    Review Source: GetApp
  • Verified Reviewer

    December 2015

    Perfect tool to manage relationships

    Ease-of-use
    Quality
    Support
    Value for Money

    My business relies 100% on the successful management of relationships via email, and Relenta makes this task extremely simple and intuitive. The amount of time and money I save by using Relenta is unbelievable. It allows me to turn my emails into tasks, so it is not only to communicate with my contacts but also to organize my own workload and automate a lot of tasks that I previously had to waste time on to do manually. It’s a life saver.

    Pros

    Very easy to use and is very flexible, there are multiple ways of doing the same task in Relenta so you have the ability to find your ideal workflows, to do things your way.

    It has all the tools I need, it’s an all-in-one solution combining multiple apps into one (email, contact manager, calendar, task manager, cloud storage, sales pipeline, email marketing)

    The contact timeline feature alone makes it worth it - the ability to have the ENTIRE history of a relationship on one screen is extremely powerful!

    The customer service is fantastic, they are very quick to reply and help to find custom solutions. They helped me find the perfect setup and optimized it for my needs. They actually care - which is pretty unusual in my experience.

    Cons

    Despite having most of the features I need, a few additional ones would be desirable - e.g. email statistics and more integration with other apps. This is only reason I give 4 stars instead of 5.

    Review Source: GetApp

    Response: Relenta, Relenta

    December 2015

    Hi there, many thanks for the great review. Just to address the cons you mentioned: you will be happy to know that we are on the final stages of releasing both email tracking/statistics as well as integration with Zapier (which allows you to integrate Relenta with just about any other app). So keep an eye out, we hope to turn your 4 stars into 5 in the next few weeks! - The Relenta Team

  • December 2015

    Solid, easy to use tool

    Ease-of-use
    Quality
    Support
    Value for Money

    As a vacation property sales and rental agent, I use Relenta on a day-to-day business to keep track of rental properties, communications, scheduling and everything else that relates to managing my clients, potential clients, property owners and more. It is a great all around software package that makes my life much easier compared to Outlook and Excel. Getting up to speed took no time and I even have my dedicated client success manager. Five thumbs up!

    Review Source: GetApp
  • Lee from Self-Employed

    Number of employees: 1 employee

    December 2015

    Simplifies Team Collaboration and Work

    Ease-of-use
    Quality
    Support
    Value for Money

    Relenta has truly been a lifesaver for me because I often collaborate and consult on many teams. It's so much easier to work together to ensure that we can provide our clients with the best experience and service possible when we all have access to all of the communication links (e-mail chains). We have also greatly improved in our ability to provide timely and consistent follow-through. I don’t work for Relenta but I highly recommend it to many of the companies that I work with because I believe it’s a tool that makes us all more efficient. Relenta has simplified the ability to share information, calendars and e-mails. It helps teams not to leave a stone, a question, or a comment unturned and nothing falls through the cracks. When we share e-mails, we can also view any (important) extra notes that may have been added but was not necessarily apparent in the written communication (this feature allows us to give our clients the personalized service that they deserve). In one glance, we can all get quickly up to speed with what many be going on with any particular client or company. At the end of the day, Relenta is the tech-savvy personal assistant that I’ve always wanted and needed in my e-mail box.

    Pros

    --teams work more efficiently/more productive (better client managers)
    --streamlined follow-ups.
    --shared email communication, notes, files, all correspondence regarding a project or client can be viewed (and acted on) by all team members.

    Cons

    Not able to merge Relenta with Google calendar.

    Review Source: GetApp
  • Julia from Ignite Social Media

    Number of employees: 51-200 employees

    December 2015

    Great Tool!

    Ease-of-use
    Quality
    Support
    Value for Money

    Great tool, simple to use I highly recommend it regardless of the industry you’re in. I’ve trained people to use Relenta and it always works well regardless of the market. People who used ACT! for 20 years hit the ground running with Relenta.

    Pros

    Great support, easy to learn and as far as features Relenta has mostly everything an independent business owner or a small business team might need.

    Cons

    Not many integrations and the browser mobile version is at times a little tricky to use.

    Review Source: GetApp

    Response: Relenta, Relenta

    December 2015

    Hi, thanks for the short but sweet review. You will be happy to know that we are on the final stages of releasing a huge update that will include an integration with Zapier (an app which allows you to integrate Relenta with just about any other app). So keep an eye out! We are sorry to hear that you feel our mobile version is tricky to use. Keep in mind that we released it very recently and are working hard to improve it in future updates. We welcome your feedback about what in particular is tricky, so that we can address the issues. Please get in touch with our team at helpdesk@relenta.com. Thanks! - The Relenta Team

  • Rinat from SkuVault

    Number of employees: 11-50 employees

    December 2015

    The only working email-based CRM that I'm aware of

    Ease-of-use
    Quality
    Support
    Value for Money

    We used Relenta at Lokad for as long as I remember it. It just got the job done, helping to run the business. If there were any questions or feature requests, Dmitri was always eager to answer or help. Years later, when I was helping to start MyDreamCity (a non-profit organisation helping kids living in orphanages) I turned again to Relenta. It was simple and intuitive enough to help students and volunteers stay in touch with orphanages and sponsors around the world. Dmitry provided us with a free perpetual license.

    Pros

    It is simple and gets the job done.

    Cons

    I recall missing some advanced features like organisations and flexible search. However, I believe, these all were addressed since then.

    Review Source: GetApp
  • Andrew from TZK Travel

    Number of employees: 2-10 employees

    December 2015

    Nice one

    Quality
    Support
    Value for Money

    Relenta takes care of the basics really, really well without nagging you down with all kinds of features that you will probably never use. Great tool!

    Pros

    Great tools for managing both sales and client support

    Cons

    As a business development manager I would like to see more reporting

    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 10,000+ employees

    December 2015

    Simple solution for small Asset Management firm

    Ease-of-use
    Quality
    Support
    Value for Money

    All the functionality needed to manage client interaction and communication without needed system administrator to run the suite. Having customer profiles and history available at all times saves effort.

    Pros

    Well designed interface

    No need for dedicated system admin

    Ideal for small office

    Cons

    May not be the best solution for larger orgs with dedicated IT staff and legacy CRM implementation.

    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 51-200 employees

    December 2015

    Best Value

    Ease-of-use
    Quality
    Support
    Value for Money

    I've been using Relenta for a few months now, and I have to say it has been an amazing upgrade in the way I do business. It is so convenient to be able to send the same email to a large number of people at the same time while still keeping the individual emails personal. Relenta is also packed with time saving features that are easier to use than I originally expected. The shared inbox and contact timeline are two of those features. Navigation is relatively easy as well. I recommend Relanta if you're looking for a CRM service to do your job efficiently and quickly.

    Pros

    Easy to use and very fast.

    Cons

    None so far! I have had a positive experience.

    Review Source: GetApp
  • December 2015

    Awesome tool

    Ease-of-use
    Quality
    Support
    Value for Money

    I’ve worked with and on many different startups over the years and I wish I knew about Relenta back then. It’s an awesome tool for small teams to achieve and maintain productivity. It is now hard to imagine life without it.

    Pros

    Fantastic support, fast turnaround time super friendly and no-nonsense

    Cons

    Pricing could be more startup friendly.

    Review Source: GetApp
  • Oksana from TutoTOONS

    Number of employees: 11-50 employees

    December 2015

    Great CRM

    Ease-of-use
    Quality
    Support
    Value for Money

    I have access to Relenta through my company account and I absolutely love how easy it is to keep track of client projects. Most of our work is done via email and this is where Relenta shines.

    Pros

    Easy to collaborate on client cases as we all can see what others are doing

    Cons

    Could be more user friendly for people that are unfamiliar with CRM.

    Review Source: GetApp
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