Remedy 9

SysAid

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Ratings & Reviews

Overall Rating

4.13 / 5 (100)

4.36 / 5 (179)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

February 13, 2020

January 21, 2020

Pros/Cons

  • Pros

  • This tool is very helpful in managing alerts & can be nicely sync with monitoring tools.

  • It's instant. It's very easy to use. Ability to edit and add templates, to customize them to ones' need.

  • Cons

  • customization of the application was a very long process specially if you need to use the most of it. But once it is running, it is worth the pain.

  • its typically slow. It should be fast to use like Jira. rest all feature are very good

  • Pros

  • We evaluated several products however this one had it all. It was easy to purchase, configure and implement. Has great reporting features and dashboards.

  • The system is very intuitive and user friendly. I like the idea that users can open a ticket only via the e-mail.

  • Cons

  • The only issues I would say crop up sometimes is support. On the occasion that I run into an issue, I have had trouble getting the support I need.

  • It sometimes feels cluttered but there are so many features we have enabled, I'm not sure if it's possible to avoid the clutter.

Product Demo & Pricing

Demo

Pricing Range

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Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots