Remedy 9

Tenfold

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Ratings & Reviews

Overall Rating

4.13 / 5 (100)

4.74 / 5 (147)

Ease-of-Use

4.0 / 5

5.0 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

5.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

February 13, 2020

May 22, 2019

Pros/Cons

  • Pros

  • This tool is very helpful in managing alerts & can be nicely sync with monitoring tools.

  • It's instant. It's very easy to use. Ability to edit and add templates, to customize them to ones' need.

  • Cons

  • customization of the application was a very long process specially if you need to use the most of it. But once it is running, it is worth the pain.

  • its typically slow. It should be fast to use like Jira. rest all feature are very good

  • Pros

  • Love that this is so easy to use every day! It's great for logging calls and keeping track of customer interactions, click to call is very convenient.

  • Its easy and simple. All the analytics are upfront and interface is user friendly. Keeps track of my calls, inbound and outbound. Also is something I would reccomend

  • Cons

  • Sometimes when I am taking notes on a call and another call comes in it will show up on the new call instead of the call that I am working on. Not every time but this happens sometimes

  • When it does stop functioning properly, it's difficult to retroactively update. You often lose that bit of work that affects daily metrics.

Product Demo & Pricing

Demo

Pricing Range

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Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots