About Rentals United

Rentals United is a cloud-based channel management solution, which assists vacation rental managers with management of online reservations and guest communications. Key features include room bookings, pricing analysis, messaging and data synchronization.

The application enables users to list properties on multiple websites and update pricing and availability details in real-time. Teams can use the mobile application to manage property calendars, access reservation details and receive booking notifications. Further, it allows property managers to adjust pricing based on factors such as a number of guests and duration of stay.

Rentals United comes with an open API and integrates with third-party listings applications such as Airbnb, Wishbox, Booking.com...


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Supported Operating System(s):

Web browser (OS agnostic)

125 Reviews of Rentals United

Average User Ratings

Overall

4.02 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(75)

75

4 stars

(19)

19

3 stars

(7)

7

2 stars

(7)

7

1 stars

(17)

17

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 125 results

August 2018

Jarry from CitrusZone - Edsa Shaw

Verified Reviewer

Company Size: 2-10 employees

Industry: Real Estate

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Outstanding Customer Service

We recently resolved our problem on securing the payment and the double booking. The Customer Service in Rentals United is world-class and I never felt alone as I go through the process. The support staff helped me all throughout - from set-up to the actual operation. She was available all the time even thru chat/email/conference-calls for customer concerns. She gave me the resources where to find the info I need and was able to fix the problem. And this is raising the bar of Customer Service because in this fast changing world - people, human interaction, problem-solving, technology, and after sales service, matters. We should place customer service as a top priority that makes our products worthwhile. Profit should always be last as it follows when everything works fine!

Pros

I work remotely as an assistant to a Property Manager who is also a Realtor. It's just the right app we needed to increase the revenue from the leased properties. Booking confirmations are pouring in, you just have to manage it well.

Cons

You just have to read rules and policies for each of the channels, and be subject to their rules. Other than that everything is fine!

February 2021

Valerio from Phuket Holiday Rentals

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

The channel manager you are looking for :)

I'm really having a positive experience with RU, special thanks to [SENSITIVE CONTENT HIDDEN]. She gave me really all support I needed! I would

Pros

The best part of this channel manager is the function that allows you to import the properties from Airbnb. It really saves you a lot of time! The setup time to make everything ready from zero 'til you are ready to work is really impressive. Excellent support from their team whenever you may need help or have any issue.

Cons

The only thing that I found missing it's the possibility to insert internal names to the properties like on Airbnb. The amenities for the rooms could have the amenities grouped by type instead of being listed A-Z and a better app for the phone

Reasons for Choosing Rentals United

Great connections to the main channels, easy setup by importing the properties from Airbnb

March 2021

Fabian from 86 INN EXPRESS

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

March 2021

Software with good ideas but unethical management, terrible functionality and poor communication!

The idea of ​​simplifying the procedures and needs in the hospitality sector and the tourists apartments that they propose is great, many useful and value-added services for the owners and managers that they claim to have is really incredible, ...BUT the reality is different , because not all of them work, channels outside of Booking.com, Airbnb and Expedia, hardly have reservations, if not none, not to mention that for years the synchronization has been poor and problematic, in addition to being super slow in everything, any update, change or bug, it took forever, sometimes weeks ...horrible! ...Even so, after several years with them since their inception as a company, putting up with all their beginner mistakes, and in the pay-per-use mode, at the end of 2020 in the midst of a Covid 19 pandemic and disaster in the tourism sector, they forced me to change to a monthly payment plan or leave the platform!!!, they don't care about all the years, times and resources that our company dedicated to them, they told me: either you pay about 90 euros per month, or you leave the platform. ....decide for yourself if you want to work with such a company... In the last months of 2019, I must admit that for some reason, customer service improved a bit compared to previous years, but nothing else, at least for me, with the experience of so many years with them, it is worthless the mandatory monthly payment that they demand. , I COULD NEVER RECOMMEND this software to anyone!!!

Pros

They have a great idea, but have never quite managed to make it work...

Cons

Some people from Rental United customer service should give them a medal for good work, endurance and exemplaryness, they are really good, for putting up with so many complaints and software malfunctions, and still giving such good service.

Reasons for Choosing Rentals United

because it was a revolutionary new service with no monthly payment...

Reasons for Switching to Rentals United

...because they forced me to pay for a useless service if I wanted to continue with them.

May 2018

Edward from Break fast Hiroshima

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

May 2018

Overall great company, there are some part still can improve and grow together

Pros

Multi-channels,Quick support Good account manager (Ms Vivian ) The important part is system stable and a responsible account manager for our company

Cons

Forgive my directness, System error happened many times between Airbnb and Agoda. and sometimes B.com . This issue keeps happening it's very unfortunately seems the system is not very strong. Rental Unite need to connect to Chinese channel *C-trip* and Japanese channel* Rakuten and Jalan * will be more powerful in Asia marketing

April 2018

Laurent from Emerald Stay

Verified Reviewer

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

Great product with very efficient team for onboarding and support

Pros

Very easy to use, nice design, reliable, excellent support team The support team is the key employee for us ! He is details and customers oriented and has always find solutions for us. Definitely an amazing employee ! Key Account Manager is also very professional and helpful.

Cons

The process to multi connect our properties to OTAs could be easier sometimes as we get lost in the different ways... Would love to have one click button to multi connect ;-) and to bypass the administrative registrations. A more dynamic tool to set up prices could also be a great edge.