--- title: "RepairShopr Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of RepairShopr. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if RepairShopr is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/repairshopr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Billing and Invoicing Software](https://www.softwareadvice.com/accounting/billing-invoicing-software-comparison/) / [RepairShopr](https://www.softwareadvice.com/crm/repairshopr-profile/) / RepairShopr Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/repairshopr-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/repairshopr-profile/alternatives/) # RepairShopr User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 128 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 93 reviews (73%) - 4 stars: 16 reviews (13%) - 3 stars: 6 reviews (5%) - 2 stars: 4 reviews (3%) - 1 star: 9 reviews (7%) ### Most mentioned pros - They were able to make some customizations to help our work flow. - Ticketing to invoicing did work seamlessly, as long as you didn't need to know subtotals before billing. - Support is OK, but email only. ### Most mentioned cons - Functions like kiosk mode via iPad or Tablet have been broken for over a year with no one looking into fixing it. - Their system keeps breaking and so we had to switch companys. - Now we are paying for a whole year of defective software that we are not using. ## RepairShopr customer reviews Showing reviews 1-25 of 128 (page 1). ### Best Computer Repair Software - Overall rating: 5/5 - Reviewer: Manny P. - Verified reviewer: Yes - Product usage: Used monthly for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered Was able do service tickets on the go and could easily re-order parts and charge clients for visits. It's a simple paperless process and it's worth every penny. Great for small business owners. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly client repair tickets cloud console. You can be up in running in minutes. This is a great company with a lot of potential that cares. I put a suggesting for them a year ago and they did good by providing a mobile version for technicians. You can setup 2 step authentication, so your documents are secure. Company keeps on adding new things to their product and I am amazed every time I use the product on how far they have gone. #### Cons Company looks like is heading into the mobile market. Although you can still use the console to repair tickets, the company is definitely moving in that direction and hope that they don't concentrate all their efforts in one market. Besides that I have no compliant's as a standard user for over 3 years. --- ### Not just for Retail Computer Shops - Overall rating: 5/5 - Reviewer: Charissa P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you track inventory, deal with repair tickets, and need to keep up with marketing to your client base, then this is unbeatable. When I was operations manager for a Retail and B2B MSP we switched our retail side from Connectwise to Repairshopr and it was like night and day. It connected quicker, gave us access to our inventory, integrated with Quickbooks online, and gave us custom-ability to really make it fit our business model. As operations manager I was able to build this around our existing processes and make it flow seamlessly. I now have moved to a telecom that could benefit from this, and the only reason I haven't switched are the two cons I listed. Both of them are offered by Quickbooks own ticketing system. Don't let their niche market of Retail ISP shops fool you. I've heard of this being integrated into auto shops and other mechanical fields. If you are in a business that dispatches any sort of technician, then this is the product you need. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The integration with other programs makes this unstoppable! This ties a CRM to your POS to your ticketing system. Being able to integrate all of these makes this system one of the most powerful I've worked with. It doesn't feel overbearing either. I worked with Kaseya BMS and Connectwise and both of those felt like beasts. This took a lot of key elements that those two systems have and brought them down to a retail level at a price that all companies should be able to afford. One of the best parts is that they are always integrating new features and squashing bugs. I was always amazed at how often new useful tools were being added. I'm pretty sure they don't have a huge team, but it felt like there must be hundreds of them with what was being accomplished. #### Cons Integration with Quickbooks Desktop is limited, but Quickbooks online is excellent. I wish it had the ability to map out locations to dispatch technicians too. It will track where your clients are at, but if you are trying to schedule multiple field techs, it would be ideal if you could see specific open tickets on a map (Maybe ones labeled "Onsite") and then be able to assign them to technicians based on location. --- ### 5, 4, 3, 2, 1, this product is going downhill - Overall rating: 2/5 - Reviewer: Burton R. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered This service continues to slide down in its quality. Customer service not great. Not as flexible and customizable as it says it can be. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros When it works it’s pretty good. If you are comfortable using all your own sms and email notiications you will probably be happy. I used this software for nearly 5 years but am now switching #### Cons The continued failure of the program features and the inability of you to either fix the problem and/or find dependable 3rd party providers has pushed us to find a new service. It has cost us lots of money as well as customers and tarnished our reputation and all you ever say/do is blame third parties. Never a real apology or any money refunded for the service not functioning as it should. Over the last 16 months multiple issues with not being able send SMS or emails. Always. 3rd party issue. The fail to take responsibility for them selecting these partners. The Cherry on top is that I am canceling my service and they are going to charge me for an additional month because of the required 30 day notice. I understand this is the contract and agreement but it seems now that this is the only thing in the last 16 months you have done a good job administering is the taking of my money. If you are still with the service I wish you good luck. If you are not with the service, be cautious. --- ### A fantastic single pane of glass for repair shops - Overall rating: 5/5 - Reviewer: Sean J. - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplicity to use and setup. The help documentation is well written and easy to follow, and support was always prompt and followed up. love the integrations, with my accounting package, office 365 and a host of others. Sames me lots of time producing invoices and always great to refer to customer history and documentation with the Wiki. #### Cons For running an after-hours computer repair business it can sometimes be hard to justify the monthly expense for the few jobs a month I do, but the time savings alone often make up for it. I would be happier with a reduced priced option to sacrifice some features such as the Marketr feature or leads feature. --- ### Great Foundations loads of potential! - Overall rating: 5/5 - Reviewer: Clifford J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered After 5 years of searching and using various different CRMs, PSAs etc.... we landed on RS and have not looked back. Being a retail store it ticks 95% of all our needs. With previous systems we have several dashboards or other portals to login to achieve the experience we wanted. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The GUI is nice and easy despite the Americanisms, automated most of our work flow, ticketing and stock control. Made good use of current integrations. #### Cons Contracts section is not what you think it is, some integrations need to be development and worked on. --- ### An excellent customer relationship management software - Overall rating: 3/5 - Reviewer: Ephantus N. - Verified reviewer: Yes - Industry: Farming - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered It is the best software for customer relationship management I have come across so far. It is reliable and easy to use and I wound recommend my business partners to try it #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is a software will very professional and functional ticketing to repair customers which can be tracked any time after the repair is done. I liked its excellent customer service platform which sends customized emails to customers and they make follow ups a week or two after the repair to make sure everything is well. Repair costs estimates in the software makes it fast and easy to come up with the pricing for a repair. This makes Repairshopr an outstanding software in inventory tracking and management to its customers. #### Cons It can be costly because one has to use a different platform for payroll because it does not integrate one --- ### Great for retail store of any kind - Overall rating: 5/5 - Reviewer: Ben M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered RepairShoppr is a simply tool that is very useful to use in terms of customer management and isn't to be overlooked. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros RepairShopr is a great tool to use in your business and can be used for pretty much all of your needs whether that be; inventory management to POS, estimates to ticket tracking, or even tracking your parts. #### Cons While there isnt a scheduling type integration in RepairShoppr, there is a a Clock in/ Clock-out feature, however its not the most convenient in that regard. --- ### CRM Essential - Overall rating: 4/5 - Reviewer: Michelle C. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This program is perfect for my business #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros It is easy to customize to fit your needs. It really helps with the process of organizing your tickets, sales & inventory . #### Cons Nothing negative to say about this. It is an overall great program --- ### one platform for customer relationship management - Overall rating: 5/5 - Reviewer: parul k. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It helps in creating tickets, making invoice, customer relationship management along with marketing of repair shops. Its POS features create automatic cost estimation which is very impressive. It is integrated with paypal, google calendar, quick books. It has one more feature which i liked most that it has customized mail which can be send to the customers after work has been done, to follow up for making sure that everything is fine. It is customizable according to your requirements. #### Cons There is nothing wrong in this software. Price of this can go a bit lower. Other then that, it is an awesome software --- ### Any Business Any Size... This is a great Solution - Overall rating: 5/5 - Reviewer: Tony B. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Pricing is very standard to most others in the same solution category. They have a solid product here. #### Cons I was a bit turned away at how much information is shown on their website. I would suggest to have a simpler site for potential customers to sign up. --- ### Have used them from the start and was completely let down! - Overall rating: 1/5 - Reviewer: Jon P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered They we're phenomenal in the beginning and was a proud user and promoter. Until their email stopped working and took 150 days for the problem to be resolved and unfortunately had to move on to a different service provider #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It was very convenient to have ticketing and invoicing all built into the same service until it stops working, and their support leads you high and dry. #### Cons Payments never worked scheduling never worked and when email of invoicing went down I didn't get any constructive help for 150 days #### Reasons for choosing RepairShopr Quickbooks, Freshbooks, Quicken, --- ### No Customer support BEWARE - Overall rating: 2/5 - Reviewer: Aaron M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible. Everytime i have any trouble i get no help. Had to stop even trying. Very sad could be a good software if they cared. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It has all the options i wanted. Retail, inventory, inside and outside service features. #### Cons Tons of glitches. No support. They flake on you anytime the problem becomes to difficult for them. They cant even help problems their system causes. Very unhappy need to find another software similar. #### Reasons for choosing RepairShopr Had inventory management inside service and outside service --- ### Decent software to allow tracking of goods/services with a pretty steep learning curve and certain quirks - Overall rating: 4/5 - Reviewer: Garrett W. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If you're looking for something with basic inventory tracking, purchasing, and invoicing, RepairShopr is a great place to start. While there is a steep learning curve and the software has it's own quirks and specific ways of doing things (or not doing things), it's very inexpensive in comparison and is very robust. The free version is completely free with no strings attached! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros The free version is pretty much fully functional for our needs. The automated invoices are very professional looking and automate emails when an order is completed (once clicking the proper button on the site). You can keep up with the quantity of goods and keep track with how many are bought and sold over various time periods. The ticketing system works great and it's easy to tell if customers are past due with payments as well. Repeat invoices from month-to-month can be automated which is a HUGE plus and seems to always work! Designed for the IT business, but can be used for anything! #### Cons I rated low in certain aspects because the system is very convoluted compared to other softwares in this space. It seems like it takes extra steps and multiple pages to get to "checkout." I have to keep a cheat sheet handy because there isn't a simple way to invoice a customer. It would be nice if all this can be done from one screen, but the user must go to a different webpage for each step. Something else that is aggravating is the way the invoice numbering works. It's automatic and I have yet to find a way to change it. Each invoice can be changed manually, but that takes extra steps as well. None of this may matter to you, and with my subscription being free, I can't complain much. However, if I were paying, this would be something causing me to look elsewhere. --- ### Great for our needs - Overall rating: 5/5 - Reviewer: Ty D. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered We have been using it for 4 years and it has made business better for us and our end users. Compared to traditional paper systems it is a life and time saver. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros On site invoicing and payments as well as signatures and terms of service signatures. Great for communicating through ticket flows and tracking time spent on jobs as well as which employee did what. We also really love the e-mail opened feature for when the end user opens your invoice. #### Cons The Square integration is great but sometimes pulls three of the same payment, 2 of which are for $0. This can be a pain for accounting but may be a larger issue with Square and the particular device/OS that is used as we have seen patterns with certain devices and not others. #### Reasons for choosing RepairShopr Built for IT --- ### Repair Shopr is great for Computer Repair & MSP's - Overall rating: 5/5 - Reviewer: Mike V. - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I've really enjoyed switching to Repair Shopr. It was very easy to setup and migrate my Quickbooks customers to Repair Shopr. Invoicing my customers is very easy with their e-mail integration. As a Managed Service Provider, recurring invoices run on schedule every month making it easy and fast to receive payment. It you are interested in getting a lot of reporting info, you can do that really quick. Many different reports to choose from. One of my favorite feature is auto receipt printing when an invoice is paid. It's has a Point of Sale interface as well. I do not use that because I'm not really a store, but it looks very robust. The best thing is that is is very affordable and you get a lot of bang for the buck. If you are in the computer service business, this is a must have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All the available feature such as Invoicing, Customer Asset Tracking, Service Ticketing System, Auto Receipt Printing, Reports, Estimate System, Sales Leads & Customer Follow-up Email System. #### Cons It's not free, seriously. I love it. --- ### RepairShopr does what we need it to do - Overall rating: 5/5 - Reviewer: Kim B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Good overall. When I have contacted customer support with an issue, they have resolved it within a reasonable timeframe. Can't ask for more than that. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Workflow is not overly dictated by the software. We're all different and need to be able to make use of the tools available without having the software drive our process. #### Cons We are not big on digital communications. When the device is repaired, we call the customer. I do NOT like any system that attempts to communicate with MY customers without my explicit involvement. This system can do that but it feels like I have to run around plugging all the communication holes where something might be sent to the customer. --- ### Useful help-desk software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The software is easy to use and navigate. The ticketing system is very customizable with the different types of fields that you can have on the intake forms. The inventory system is very helpful for keeping track of stock. The estimates system is very useful for giving customers quotes for hardware or software. #### Cons The new User Interface is a little hard to get used to after using the old interface for so long. Also if you accidentally click the serialized check box on an inventory item and update it, there is not an easy way of undoing this. --- ### RepairShopr is an excellent all encompassing ticketing tool - Overall rating: 5/5 - Reviewer: Jason A. - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Repairshopr is one of the best investments we have made. It allows you to consolidate your tickets in a 1 stop shop all while being able to manage inventory, update customers, and invoices. Repairshopr gives a much more modernized feel while maintaining an easy-to-use UI than some of our previous solutions. I believe my favorite feature of RepairShopr is the aiblity to provide multiple contact methods for clients, which include email, SMS, and a customer user portal. #### Cons There are not many, but one of the things I'd like to see implemented in RepairShopr is better API access to many of their modules. There are some things that we can do inhouse using RepairShopr as a shell - but without access to specific modules it makes workarounds a little tougher. --- ### Computer Shop? This is a Must! - Overall rating: 5/5 - Reviewer: Jason M. - Verified reviewer: Yes - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This review was submitted organically. No incentive was offered We have a IT Business and we have 2 locations with in shop repair. We are also an MSP that takes care of 100 plus businesses in our area. Repairshopr has been the best decision we had ever made. And the support is top notch! They are always adding new features and listening to their customers needs. I would highly recommend using their software. It's worth every penny you spend on it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support is great and it's designed for computer shops and MSPs #### Cons There isn't anything we don't like. --- ### I would easily pay twice as much for RepairShopr. - Overall rating: 5/5 - Reviewer: David C. - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered We needed a better invoicing system to control all aspects or our business (shop repair, on-site repair, contracts and web development). We were using Zoho, but needed better features and tracking. Tried RepairShopr and it totally changed our business. So much more than just invoicing. It's really a full blown business management system and the reporting is excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Ticket Management - Inventory / Parts Management - Software Serials Management - Communication through the ticket - Automatic Followup Emails - Reporting on any metric - Many, Many More! - check the website #### Cons One of the only cons is there are so many features it's sometimes difficult to look at exactly what is important to your specific business. However, RepairShopr has recently made several improvements to streamline the layout. --- ### brilliant software - Overall rating: 5/5 - Reviewer: gary l. - Industry: Computer Hardware - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered makes running my business so simple - thank you #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the whole system is so easily customised and my whole website is now built around the contact forms that create an instant ticket even when a customer simply asks for a price for a repair I can now send an immediate estimate without ever having to fill out any forms myself - this software saves me a massive amount of time and wouldn't be without it - the support get back to you same day with an answer and are really helpful - I wish everything worked like this - makes my life so much easier thank you Repairshopr I cannot praise you enough #### Cons There are absolutely no cons to this software and I would urge anyone thinking of using it to give it a good try as its so good --- ### Perfect for the small shop - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is hosted online and with that comes all the benefits of transparency for the customer and all other employees. #### Cons There are always more features coming out but they don't really give you a heads up before the update is launched --- ### Meh. - Overall rating: 3/5 - Reviewer: Myron S. - Industry: Computer & Network Security - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros It's a good price and bridges the gap between a break fix repair shop and MSP. I think it's decent software for a beginning MSP or break fix shop. #### Cons This software is buggy. I don't know if we got a bad portal or what, but we're all the time having recurring invoices not process or autobill payments not process. Luckily we reconcile our books religiously, or we'd never know. Support's answer is oops we goofed, but you get to fix it. We've gotten exhausted of their software breaking and sometimes assume it's a bug. When it's not they're quick to point that out but oh so nonchalant when their bugs cost us money--arrogant. --- ### Great Software just has some small things that are improving - Overall rating: 5/5 - Reviewer: Nathan W. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The staff give updates once a week with new or updated features. They are working to improve RepairShopr all the time. #### Cons There are still some things that need ironed out but with each weeks release of improvements, it's getting better and better. --- ### This software checks just about all of our boxes - Overall rating: 4/5 - Reviewer: Jordan F. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Very active development of new features/fixes (dev team posts to Facebook almost every week about updates). Tons of features and customizations without being too distracting from the spirit of what the software is for. Tickets have everything needed available at a glance and the customer portal built-in is an absolute home run feature for us. #### Cons The back office ui is kind of overwhelming at first and seems sort of unfinished in certain areas (textboxes not showing up correctly and just general inconsistencies). Biggest issue so far is for some reason, emails sent to users of the MacOS default email app have the attachments so low that they are actually almost impossible to reach and open. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/repairshopr-profile/reviews/?page=2) --- RepairShopr Reviews, Pros and Cons - 2026 Software Advice