When people use the website chat, they expect to get an immediate reply. It’s frustrating when they get it next day or later. Replain helps me to reply from my messenger right away!

Replain is really easy to set up. No need to install something or getting an access to dashboard, I manage everything from my messenger. I know for sure our users like it, they understand that this is a simple and proven way to get a quick answer from us.

Got all the features for my needs. Works really fast, there is not much bad to say.

We use it in two ways, to sell and to support. We just launched the sales in London so our service is quite new for people there and they ask a lot of questions which I manage from my Telegram. The current clients can get tech support there too. If you have a bunch of departments which are going to use it, choose Re: Plain. Everything is so simple that every team member got used to it very quickly.

The most awesome feature which comes to my mind is the possibility to answer clients from my Telegram. I use it all the time, we have all the chats related to work there so I know for sure that I won't miss any message from our website visitors. Also, they provide a free unlimited number of operators available to reply to customers. So the whole team can answer if they know I am busy. We integrated our web-chat to our CRM so it's very useful, everybody in the team can check what we have already discussed with a customer. We definitely increased customer service and got more clients than before. We called our customers to book a slot in Jalinga studio before. Now we can do it online right from the messenger. The communication became much easier, faster, and more effective.

We can't communicate with the customers from CRM, not a problem for me, but our sales agents believe it can be useful.

My experience is good so far for simple sites with low volume of traffic, simple business like a restaurant, cafe or a hair saloon.

What I Like the most is that you can send and receive the messages through the social media platforms that you're already active, so you don't need to switch for a chat platform.

As you control the chat through the social media chat, it has a problem and it is that is difficult to manage several clients simultaneously and you cannot know when they have read the chat in your site, this could be really improved.

It's been great for 2 reasons: 1. Easy to implement and use (messages come in social apps). 2. Cheap to use.

Personally, I love the idea of receiving customer queries on WhatsApp, Telegram or any chat tool I regularly use. Also, it's very easy to set up, especially if one is using Telegram. I just thought of trying it once but since then have been in love with it.

So far I didn't find anything to hate but if they could improve anything then maybe that would be adding a feature to change chat widget logo/image.

I've been using Re:plain for more than 2 years, and so far, I'm still convinced that it is the best solution that you can find out there. Especially, if you're a web designer that creates websites using WordPress.

I like the fact that it has been translated to many languages, including my native Uzbek language. It is a huge deal for us, Uzbek developers since our language does not get enough recognition. Also, I love the way you can set it up that easily using Telegram.

For years the only two things that I've been struggling with are: 1. Changing the position of the widget. Sometimes, clients want to have a "go to top" button on the right side along with the support system (for which I use Re:plain), and the button and the widget overlays each other. 2. Editing phrases for default language. Since my websites are mostly in Uzbek language, it would be great to have control over phrases and words that are used in the widget. They do have some mistakes.

I like this application becauseit increases quantity leads to clients

Comfortable soft and easy to use. I like that all guys from my team administration can react on clients

Thank you for such a product, with the help of which you can easily and intuitively solve problems in communicating with customers.

Very easy to integrate chat on the site, We do it in a few minutes and start working.

Additional features, Which I do not need from part, But maybe in the future it will be necessary

My project is the largest youth entrepreneurship development program in Russia. We had a problem - a lack of a tool for fast communications with participants who use our website. There are several managers in our team and we wanted everyone to have the opportunity to answer users' requests even at home when the work computer is left in the office. We found Replain and installed it on our website (10 minutes). We tied Telegram and added administrators (10 minutes). For 2 years it has been working without errors on our site and other sites that we have made.

1. An opportunity to chat directly from the messager 2. A lot of new features 3. The free version fully meets most needs.

I have nothing to highlight, everything is super cool.

Im happy that i found replain and gratefull to developers who made it. Thanks much for your work and support

So easy and convinient that no any other solutions needed.

Nothing. Replain works almost ideal. Dont know what can be better

Ease of implementation and use. We respond promptly (on the go) to customer requests.

In my scenario of use, they simply do not exist.

I found it on vc.ru and we start to use it long time ago. Convenient integration with the site allows you to start working instantly. Working via telegram does not require installation of additional software.

I did not find any cons. There is everything we need.

This is my first service that I tried a few years ago. I did not compare it with others and I am completely satisfied

User-friendly interface, integration with social networks, notifications, beautiful chat design, quick responses, there are free rates

Excellent. It makes lead capturing super easy.

- 24hrs Business/Customers Support - Full details of the leads/clients are captured via online form. - You do not need to save leads/clients contact.

There is need to be able to have more than one admin.

website.Easy to contact with our visitors and potential clients.

It is very usefriendly, very easy to change your favorite needs. Full statistic.

It is very easy to install and use in our website.

Easy to install, reliable and functional

There are no downsides. However, some functionality could be made free :)

Only the best sensations, I don't know what else to wish for - except to make it a little cheaper

The coolest application for supporting users on the website. Ingenious and simple.

Everything is fine with Re: Pline, except for one thing, I would never have known about them if I hadn't been in an accelerator with them

I love the product as its make me easy to get connected with the new enquiries through my phone and features are very easy to use

Don't have much, it could have the better reporting.

Most of all I liked the simplicity of communication. availability of telegram messenger and facebook Very inexpensive financial policy availability of integration with other services via api

lack of online tracking of incoming clients on the site, for example, at what stage to provide professional advice to a client