About Reply

Reply is a multichannel sales engagement platform that streamlines sales communications at every stage of the sales process - from email search on LinkedIn Sales Navigator to booking appointments. Powered by advanced AI algorithms, Reply can enhance your messaging with custom suggestions and identify the most engaged prospects right in the inbox. This allows you to focus on revenue-generating activities and save up to 40% of your time by automating routine, manual tasks. Use its in-depth reports to keep track of your team’s activities and automatically sync the latest updates to directly your CRM using native integrations, Zapier, or rich API with 40+ methods. One of the top 50 tools for sales in 2021 according to G2, Reply is trusted by over 2500 businesses worldwide...

Reply Pricing

Pricing is based on the number of people contacted per month, and is billed on a per user, per month basis. Pricing for individual users starts from $70/user/month, paid monthly, to contact 1000 people per month. 20% discount is available for annual payments. Small Team package, 3 team members - $200/month What you'll get: 3 user licenses included, $70 per additional user, Contact 30,000 people per month, Team Edition, All features included. Scaling Sales package, 5 team members - $300/month What you'll get: 5 user licenses included, $60 per additional user, 10K email validations included, Team Edition, All features included. Predictable Revenue package, 10 team members - $500/month What you'll get: 10 user licenses included, $50 per additional user, 20K email validations included, Team Edition, All features included.

Starting price: 

$70.00 per month

Free trial: 

Available

Free version: 

Not Available

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Reply User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 89 reviews

User Profile

Terry

Verified reviewer

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Reply ignites your outbound generation engine

The experience was great, we have no complaints and the feature set met all of our needs.

Pros

The ability to create multi step campaigns utilizing calls, email, and linkedIn. The tracking capability along with email customization tools really helped.

Cons

At first there were a few bugs but the team worked to fix these and provide excellent support when needed.

User Profile

Zee

Verified reviewer

Company size: 11-50 employees

Industry: Outsourcing/Offshoring

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2019

Make your emails reach your customers

We use Reply.io for following up our website leads. We have tried several instruments (SendGrid, MailChimp, HubSpot emails) before switching to Reply.io and so far it was the best instrument. Our response rate has increased by almost 10% due to Reply.io.

Pros

- because there is not a lot of HTML involved in the formatting of the email, the letters get directly into the inbox (unlike Promotions or Spam), which is the main benefit of this emailing instrument. - it's convenient to create email chains and track notifications and responses. - there are team plans for collaboration and you can see the activity of your colleagues, which helps a lot when you need to create statistics for the marketing department.

Cons

- the absence of the HTML formatting is both a blessing and a curse. It is hard to highlight things in the email sometimes, but it pays off well.

Anonymous

Company size: 2-10 employees

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

July 2019

Painful and unusable

Honestly, we are looking for a new vendor for this service, and would recommend anyone looking for this type of service to find another one. I never write reviews for anything, and my experience with Reply has finally pushed me to be angry enough to do so.

Pros

The price of the software is reasonable.

Cons

There are so many areas in this software where something that should be easy to do ends up taking five times longer than it should. Whether it's loading data, managing people and campaigns, or logging responses you can expect a lengthy, annoying and confusing process based on an architecture that must have been devised by Byzantine Kafka enthusiasts. When you reach out to support they are prompt in responding, but totally unhelpful. They mainly just point out what you've usually already figured out by then - that the only way you are going to get the very reasonable thing you are trying to do done is going to be incredibly time consuming, and draining. My favorite (said sarcastically) support guy there is one who, after telling you that you will spend the next three hours updating contacts one-by-one because the system is incompetently built, will then send you silly thumbs up gifs. Now, I enjoy a good gif as much as the next guy, but there is a time and place, and sending a funny gif to someone you've just doomed to several hours of inane data entry is next-level tone deaf.

Taras

Verified reviewer

Time used: More than 2 years

Review Source: GetApp

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2018

Cool stuff for cold email outreach

Pros

Easy and intuitive design; No worries about getting to spam lists; It's not ESP - it's just a tool that automates your sales process Great support

Cons

For early stages price pretty high. But it`s shouldn't be Reply`s problem ) Sometimes there are prospects in my list with passing variables. Reply stops such campaigns. I wish it stops only those incomplete leads. Because it's not an issue to search them in the whole pack without any filter

User Profile

Gustavo

Verified reviewer

Company size: 201-500 employees

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2017

I couldn't do my job without it!

Pros

I like how easy it is to use for all my email campaigns. It works great for both cold-email prospecting campaigns and for post-call follow-up reminders. It provides me with a constant flow of leads and produces real results for our sales team. I use the metrics to focus on prospects who are engaging with my emails. I also use the tasks to convert more leads.

Cons

Better duplicate name recognition because I sometimes add prospects twice. Everything else is great!

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