Reply Software


Reply is a cloud-based lead generation, contact management and email automation tool suitable for businesses of any size. The solution can be used for outbound and inbound sales, human resources and recruiting, business development, fundraising and more.

With Reply's finder tool, users can find company and prospect profiles and add them to their prospective list of customers. It allows users to search contacts by various parameters including role, experience, name or company. Users can also add contacts by uploading CSV files or by manual entry and then segment them or blacklist contacts as needed.

Reply’s campaign wizard allows users to define email workflows and send personalized and tailored messages. Users can check the performance of campaigns with metrics like open rate, delivery rate, reply rate, interested and not reachable.

Reply offers integration with popular customer relationship management (CRM) solutions including Salesforce, Close.io, Pipedrive and Base CRM.



69 Reviews of Reply

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 69 reviews

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Best Outreach tool ever!

Pros

Been using this tool for outreach for the last 8 months and the results have been amazing. Admin + Users can send emails and customise the templates. Easy to understand UI and simple reporting plus powerful BI gives this tool and edge over the competitors.

Cons

A user can send only 400 emails a day. That's actually good in a way as well.

August 2018

Casey from ChurnZero

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2018

Decent tool for growing sales team

Pros

The platform makes it easy to upload contacts and to put them into various campaigns

Cons

The platform is buggy and not necessarily easy to use.

July 2018

Claire from First Steps Online Marketing

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Thorough testing of software

It made cold emailing easier for me because all I needed to do was set up my templates and set up the campaign (which took minutes because I had already written the email copy), and it ran by itself. The software also provides templates so you don't even need to be a copywriter!

Pros

It is very easy to use, and you can get started with an email campaign in minutes. You don't need to spend a huge amount of time learning the software if you have some email marketing experience.

Cons

The daily reports sent to me. But having said that, I am not sure if I set them up correctly - the reports didn't include the names of the campaigns so were pretty useless to me.

June 2018

Zee from The App Solutions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Perfect for Email Follow-ups

It helps us (both Marketing and Sales departments) to reach our goals and communicate with hot leads who leave a message on our website that they'd like to be contacted by us. Since there are too many leads at times, we can't leave some behind, but personal emails to each one take too much time. Therefore, Reply saves us.

Pros

It's one of the best and easiest tools I've seen/used for follow-up emails that END UP IN THE INBOX (not in Spam, Promotions, or elsewhere) :) Besides the fact that it qualifies as actual email, the usability is on the highest level and therefore it's a very convenient product to use.

Cons

The emails don't allow many formatting options, but if that means that the email goes to my client's or lead's Inbox, I'm okay with plain text emails.

June 2018

Taras from Approval Studio

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Cool stuff for cold email outreach

Pros

Easy and intuitive design;
No worries about getting to spam lists;
It's not ESP - it's just a tool that automates your sales process
Great support

Cons

For early stages price pretty high. But it`s shouldn't be Reply`s problem )
Sometimes there are prospects in my list with passing variables. Reply stops such campaigns. I wish it stops only those incomplete leads. Because it's not an issue to search them in the whole pack without any filter

June 2018

Emeka from Boston University College of Engineering

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

This is a great tool for automated emails.

Pros

The software does what it's meant to do and it does this efficiently. The best part about Reply is actually its customer support!

Cons

I do not have any issues with Reply.

May 2018

Maziar from CourseNetworking

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Functionality

3 of 5

May 2018

Powerful CRM

Pros

You can really be organized and fast using this tool. It can make everything automated for you. After using that you will regret why you didn't meet it before.

Cons

It's hard to say cons about this great product. Any software can be buggy. However, bugs were not crucial.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Reply is a great tool with a host of features

Pros

The best thing about Reply is how many features it has. From A/B testing emails to swapping between plain text or linked opt-outs, it has pretty much everything you could ask for. A few of the top features:

-Delivery based on prospect's time zone
-A/B testing
-Advanced statistics and reporting
-Email throttling limits (i.e., sending amounts and time between each email being sent)
-Super fast responses from the support team

Cons

Reply can be difficult to get started with. Especially when compared with other sending softwares, the number of features can be overwhelming. I would recommend Reply for anyone who really wants to dive into the world of email marketing, but for newcomers, I would suggest other options.

March 2018

Shah Abdul Latif from VoidLoops

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

Very powerful tool for lead generation

Pros

The ability to know that the email has been viewed, how many times it has been viewed is simply awesome. Great feature set.

Cons

Some minor glitches may be annoying but could be avoided when getting used to. No issues other than that.

March 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

4 of 5

Functionality

2 of 5

March 2018

It wasted a lot of time. Does not save your work as you go.

None. Very frustrating experience and wasted a lot of time. There engineers need to do a much better job with latency and creating/saving new campaigns.

Pros

Seemed easy and I liked the price point. Support is quick and fast but the platform isn't. There online chat is good and they provided quick answers.

Cons

Very slow software with lots of delays and timeouts. Even though I saved many emails as I was creating the campaign, they were lost because I didnt complete the final step and save the campaign. It takes hours to setup and if you do not complete every step, your work is lost foreever. Seems like they have some engineering challenges that need to be solved ASAP. Could be great but not today.

February 2018

Austin from Transline

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

February 2018

Best tool for sending cold emails and improve conversion rates

Insane open-rates, insane response-rates. It turned email outreach into a valid leadgen channel, which I didn't expect.

Pros

Every email you send is personalized. Every campaign you create has analytics data you can use to improve the campaign. Emails are sent automatically and camapigns don't require any manual actions up until you get a reply.

Cons

Nothing major.
Connecting to some 3rd pary mail servers is more complicated than it should be, but it's not an issue.

January 2018

Tyson from Carisma.io

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Very simple and incredibly powerful.

Quick feedback from leads. Time saving. Cost saving. Highly recommend for mass (yet targeted) email.

Pros

The time it would have taken to manually send those emails, monitor responses and quickly engage with customers would have been unrealistic (if possible at all).

The customer support is absolutely outstanding.

Cons

There were times when the onboarding or prompting could have been better. If an upload of data failed it didn't say for what reason (e.g data wasn't what it expected in certain rows). So this required a little trial and error to get sorted but again, customer support stepped in to help out. Once that was sorted, smooth sailing.

January 2018

AJ from One Source Communications

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Awesome experience! Customer support is top notch and the platform helps in contacting prospects.

streamlined process of engaging prospects!

Pros

I like knowing how many times emails have been viewed and the ease of moving high "viewed" contacts into focused campaigns.

January 2018

Cody from Legacy Acquisitions and Investments

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

I hope it works as well as I think it will

Really enjoyed working with their sales rep

Pros

All the emails I sent to friends and family managed to make it to their inboxes instead of their junk mail. There is a lot to be said for this but if your reading this review you most likely already know that.

Cons

has a learning curve that I think some of our less computer savvy colleagues may struggle with. I would also like to see some more detailed email format features

January 2018

Rocky from Mirasee

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

January 2018

I used Reply.io for a Reactivation campaign that was very successful

The ability to mass-send emails as if they were custom emails is fantastic. I recommend this to all my clients.

Pros

In my company, we had about 2500 leads that were warm leads but failed to covert. We used Reply.io to email them personally and pull them into a sales call.

The open rate/reply rate was incredible. Reply.io made it super easy to email these warm leads as if it was a direct email.

Cons

Because I had a very specific timing for this reactivation campaign, I had to a lot of math/grouping prior to importing them into reply.io.

Reply.io is a very clean-looking and slick system. But I was still having trouble figuring things out.

January 2018

Emiliano from Mango'Cia

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Straight to Results

Pros

An excellent way to optimize my prospecting campaigns. It resolve as no other the sales process using cold emails.

January 2018

Ryan from Omni Labs, Inc

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Great Email CRM and Automation Tool

Pros

This product has helped me 10x my outreach by automating and organizing my email campaigns to go out. Before this tool I was using a clunky excel doc and gmail plugin

Cons

It can be buggy at times but customer service to great to help with this. Don't really have any other cons as the customization is amazing and haven't found anything I need that it can't do.

January 2018

Josh from FactoryFour

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Great

Pros

I like that the software lets me segment marketing emails to target certain groups of people. Works great.

Cons

I don't like that there's nowhere to put a second or third email address for someone so that if one email address fails to deliver it will try the other email addresses instead.

January 2018

John from Litmus Automation

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Great product and customer support!

Pros

Easy to use and lots of functionality. Do not have any complaints and I would recommend it to other businesses.

December 2017

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2017

I am very pleased with the ease of use of the platform.

Reply rate is good, bounce rate is good, open rate is good. I am getting real leads thanks to these guys. And I got the first lead in 2 days after started working with the system.

Pros

Ease of use, online chat with support girl is very helpful, possibility to run multiple campaign and many options for customization, A/B tests are set up easily

Cons

I have problems connecting with BaseCRM that is kinda already implemented. The technical support is not taking ownership to resolve the issue.

How ever this is a minor issue and we will solve this one soon.