Reply Software


 

Reply is a cloud-based lead generation, contact management and email automation tool suitable for businesses of any size. The solution can be used for outbound and inbound sales, human resources and recruiting, business development, fundraising and more.

With Reply's finder tool, users can find company and prospect profiles and add them to their prospective list of customers. It allows users to search contacts by various parameters including role, experience, name or company. Users can also add contacts by uploading CSV files or by manual entry and then segment them or blacklist contacts as needed.

Reply’s campaign wizard allows users to define email workflows and send personalized and tailored messages. Users can check the performance of campaigns with metrics like open rate, delivery rate, reply rate, interested and not reachable.

Reply offers integration with popular customer relationship management (CRM) solutions including Salesforce, Close.io, Pipedrive and Base CRM.

 

Reply - New client followup
 
  • Reply - New client followup
    New client followup
  • Reply - Campaign activity
    Campaign activity
  • Reply - Finder
    Finder
  • Reply - Reports
    Reports
  • Reply - Contact list
    Contact list
  • Reply - Mailing from templates
    Mailing from templates
Supported Operating System(s):
Web browser (OS agnostic)

58 Reviews of Reply

 

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Software Advice Reviews (3)
More Reviews (55)

Showing 1-3 of 3

Cody from Legacy Acquisitions and Investments
Specialty: Manufacturing
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

I hope it works as well as I think it will

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Really enjoyed working with their sales rep

Pros

All the emails I sent to friends and family managed to make it to their inboxes instead of their junk mail. There is a lot to be said for this but if your reading this review you most likely already know that.

Cons

has a learning curve that I think some of our less computer savvy colleagues may struggle with. I would also like to see some more detailed email format features

Review Source
 
 

Ryan from Omni Labs, Inc
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Great Email CRM and Automation Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This product has helped me 10x my outreach by automating and organizing my email campaigns to go out. Before this tool I was using a clunky excel doc and gmail plugin

Cons

It can be buggy at times but customer service to great to help with this. Don't really have any other cons as the customization is amazing and haven't found anything I need that it can't do.

Review Source
 
 

Gina from Sporting Goods
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is the best lead generation software I've used so far, it is extremely simple and quick to figure out.

Cons

Although there is a paid option, it doesn't allow much so you will likely end up paying for this service

 
 
 
Showing 1-20 of 55

Austin from Transline

February 2018

February 2018

Best tool for sending cold emails and improve conversion rates

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Value
Support

Insane open-rates, insane response-rates. It turned email outreach into a valid leadgen channel, which I didn't expect.

Pros

Every email you send is personalized. Every campaign you create has analytics data you can use to improve the campaign. Emails are sent automatically and camapigns don't require any manual actions up until you get a reply.

Cons

Nothing major.
Connecting to some 3rd pary mail servers is more complicated than it should be, but it's not an issue.

Review Source: Capterra
 

Tyson from Carisma.io

January 2018

January 2018

Very simple and incredibly powerful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Quick feedback from leads. Time saving. Cost saving. Highly recommend for mass (yet targeted) email.

Pros

The time it would have taken to manually send those emails, monitor responses and quickly engage with customers would have been unrealistic (if possible at all).

The customer support is absolutely outstanding.

Cons

There were times when the onboarding or prompting could have been better. If an upload of data failed it didn't say for what reason (e.g data wasn't what it expected in certain rows). So this required a little trial and error to get sorted but again, customer support stepped in to help out. Once that was sorted, smooth sailing.

Review Source: Capterra
 

AJ from One Source Communications
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Awesome experience! Customer support is top notch and the platform helps in contacting prospects.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

streamlined process of engaging prospects!

Pros

I like knowing how many times emails have been viewed and the ease of moving high "viewed" contacts into focused campaigns.

Review Source: Capterra
 

Rocky from Mirasee
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

I used Reply.io for a Reactivation campaign that was very successful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ability to mass-send emails as if they were custom emails is fantastic. I recommend this to all my clients.

Pros

In my company, we had about 2500 leads that were warm leads but failed to covert. We used Reply.io to email them personally and pull them into a sales call.

The open rate/reply rate was incredible. Reply.io made it super easy to email these warm leads as if it was a direct email.

Cons

Because I had a very specific timing for this reactivation campaign, I had to a lot of math/grouping prior to importing them into reply.io.

Reply.io is a very clean-looking and slick system. But I was still having trouble figuring things out.

Review Source: Capterra
 

Emiliano from Mango'Cia
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Straight to Results

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

An excellent way to optimize my prospecting campaigns. It resolve as no other the sales process using cold emails.

Review Source: Capterra
 

Josh from FactoryFour
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that the software lets me segment marketing emails to target certain groups of people. Works great.

Cons

I don't like that there's nowhere to put a second or third email address for someone so that if one email address fails to deliver it will try the other email addresses instead.

Review Source: Capterra
 

John from Litmus Automation

January 2018

January 2018

Great product and customer support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and lots of functionality. Do not have any complaints and I would recommend it to other businesses.

Review Source: Capterra
 


December 2017

December 2017

I am very pleased with the ease of use of the platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reply rate is good, bounce rate is good, open rate is good. I am getting real leads thanks to these guys. And I got the first lead in 2 days after started working with the system.

Pros

Ease of use, online chat with support girl is very helpful, possibility to run multiple campaign and many options for customization, A/B tests are set up easily

Cons

I have problems connecting with BaseCRM that is kinda already implemented. The technical support is not taking ownership to resolve the issue.

How ever this is a minor issue and we will solve this one soon.

Review Source: Capterra
 

Adam from ITDreamwire

December 2017

December 2017

When properly understood and utilized this is a very powerful software marketing solution.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation, increased productivity, and greater visibility in the customer engagement process.

Pros

I like the ability to have a wide degree of flexibility in customizing our email campaigns. I really like that I don't have to stay on top of the campaigns being run, and that I can automate their schedules.

Cons

It takes time to learn how to do things properly as there can be glitches. Once you are aware of them you can work around pretty easily, but finding out can be a bit painful if you are not meticulous in checking your campaigns before they go out.

Review Source: Capterra
 

Ovanes from Weemss

December 2017

December 2017

Excellent software, amazing support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The service and the way it works is very good. Support is always lightning fast and very helpful. Maybe the best support I have ever experienced.

Cons

A slightly better user experience and tool tip will make the experience much better. Sometimes it is not very clear how exactly things work. But this has significantly improved recently.

Review Source: Capterra
 

Christer from Buildpix AB

December 2017

December 2017

Cold call 2.0, fastest way to create new leads

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Easy to understand and use. We created our first campaign in a couple of minutes. Great overview and statistic.

Review Source: Capterra
 

Daniil from BANKEX

December 2017

December 2017

Overall experience is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Opportunity to automate highly personalized emails and very many nice features. You think like " it would be great if they have this feature", and then you find out that they actually have it!

Cons

There are some not obvious things like you need to switch off and switch on campaign again when you change settings. Also, it would be great if the support team were available at night and during the weekends.

Review Source: Capterra
 

Shelby from Onion, Inc

December 2017

December 2017

Efficient, email automation at it's best

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The automated follow ups, ability to pause and alter things as needed. Ability to email thousands of emails without the heavy lifting required. Cuts down on prep work and follow ups

Cons

Communicating with support staff can be frustrating when you need additional instructions and they give you the canned email response instead of attempting to understand where you're stuck in a process of something

Review Source: Capterra
 


December 2017

December 2017

Reply has a huge functionality for its money but also number of bugs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

New clients!

Pros

Huge functionality is definitely a plus. You could configure emails at any stage and compare to any companies in a market they offer a lot more for the same value.
Also, they have the best support I have ever experienced in SaaS. I wrote to them at 8 am and 10 pm and always reply time was less than 3 minutes, and information that they provided was sufficient.

Cons

Bugs, server outages, website slowness.
Reply team add a huge amount of new functions to their app, but they don't test it properly sometimes that creates a number of bugs.
Also, their website is slowly sometimes and we faced some database issues when Reply faced a server migration. This is not something that is good on Prod server :(

Review Source: Capterra
 


December 2017

December 2017

Super easy to use and helpful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy set up. Drip. Analytics. Integrations through Zapier with Hubspot. Gmail integration is nice too. Simplicity makes it easy to set everything up quickly.

Cons

Sometimes a little buggy loading screens but overall hard to beat.

Review Source: Capterra
 

Artem from Vita Intellect
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great software that helps you scale your marketing and business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

If you know what you are doing and understand how to use this tool properly it can bring huge success to your business. It is one of the most effective ways that we attract new business into our company.

Cons

The software could have a little more customisation when moving the contact from one campaign to another. But this is a minor issue and is not something I think about too much as I'm able to do this manually.

Review Source: Capterra
 

Iurii from Respect.Studio

November 2017

November 2017

Awesome product and support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was able to send efficient cold email campaigns and follow up my connections

Pros

Their service is very easy to use. UI is friendly, plus they prepare a lot of templates which make it even easier to start if you are not experienced with the cold emails, yet. The staff is very friendly and helpful, ready to assist, consult on progress and suggest some optimization if that's possible.

Cons

So far, I do not have any negative experience. Looking forward to be able to have more than 3 emails attached to one account.

Review Source: Capterra
 


November 2017

November 2017

Reply is so GOOD I don't want to say anymore!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

New clients in weeks.

Pros

I wish I had discovered this tool sooner. The trial, sales calls, tech support all fantastic. Automated email process and learning is fantastic.

Review Source: Capterra
 


October 2017

October 2017

I've been loving this app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

- Personal messages to leads.
- Open and click tracking
- A/B testing subject lines and email body content
- Staggered send times for testing and tracking
- Campaign reports
- Custom emails schedules
- Multiple campaigns can be live at once

Pros

I've generated a lot of business using this application. It's kind of my software MVP. I've also really enjoyed the customer service - the team here is responsive, kind/patient, and knowledgeable.

Cons

No cons at this time. I might like it if I did not have a limit on how many emails I can send, but that would cost a bit more, so that's more an issue with my own budget than the system - this thing has paid for itself multiple times over., so I really should just allocate more money towards it to increase my limit.

Review Source: Capterra
 

Preston from Millo
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Saved my life when I lost my job.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I booked many new customers during my first 30 days working for myself. 100% worth it.

Pros

I love the ease of use and the UX. I can set up a workflow once and then constantly feed it new contacts which brings me new business every week. Fantastic.

Cons

I dislike that it doesn't have error messages when you're trying to import contacts and something goes wrong.

Review Source: Capterra