Reply Software


 

Reply is a cloud-based lead generation, contact management and email automation tool suitable for businesses of any size. The solution can be used for outbound and inbound sales, human resources and recruiting, business development, fundraising and more.

With Reply's finder tool, users can find company and prospect profiles and add them to their prospective list of customers. It allows users to search contacts by various parameters including role, experience, name or company. Users can also add contacts by uploading CSV files or by manual entry and then segment them or blacklist contacts as needed.

Reply’s campaign wizard allows users to define email workflows and send personalized and tailored messages. Users can check the performance of campaigns with metrics like open rate, delivery rate, reply rate, interested and not reachable.

Reply offers integration with popular customer relationship management (CRM) solutions including Salesforce, Close.io, Pipedrive and Base CRM.

 

Reply - New client followup
 
  • Reply - New client followup
    New client followup
  • Reply - Campaign activity
    Campaign activity
  • Reply - Finder
    Finder
  • Reply - Reports
    Reports
  • Reply - Contact list
    Contact list
  • Reply - Mailing from templates
    Mailing from templates
Supported Operating System(s):
Web browser (OS agnostic)

40 Reviews of Reply

 

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Software Advice Reviews (1)
More Reviews (39)

Showing 1-1 of 1

Gina from Sporting Goods
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This is the best lead generation software I've used so far, it is extremely simple and quick to figure out.

Cons

Although there is a paid option, it doesn't allow much so you will likely end up paying for this service

 
 
 
Showing 1-20 of 39

Artem from Vita Intellect
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great software that helps you scale your marketing and business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

If you know what you are doing and understand how to use this tool properly it can bring huge success to your business. It is one of the most effective ways that we attract new business into our company.

Cons

The software could have a little more customisation when moving the contact from one campaign to another. But this is a minor issue and is not something I think about too much as I'm able to do this manually.

Review Source: Capterra
 

Iurii from Respect.Studio

November 2017

November 2017

Awesome product and support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Support

I was able to send efficient cold email campaigns and follow up my connections

Pros

Their service is very easy to use. UI is friendly, plus they prepare a lot of templates which make it even easier to start if you are not experienced with the cold emails, yet. The staff is very friendly and helpful, ready to assist, consult on progress and suggest some optimization if that's possible.

Cons

So far, I do not have any negative experience. Looking forward to be able to have more than 3 emails attached to one account.

Review Source: Capterra
 


November 2017

November 2017

Reply is so GOOD I don't want to say anymore!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

New clients in weeks.

Pros

I wish I had discovered this tool sooner. The trial, sales calls, tech support all fantastic. Automated email process and learning is fantastic.

Review Source: Capterra
 


October 2017

October 2017

I've been loving this app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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- Personal messages to leads.
- Open and click tracking
- A/B testing subject lines and email body content
- Staggered send times for testing and tracking
- Campaign reports
- Custom emails schedules
- Multiple campaigns can be live at once

Pros

I've generated a lot of business using this application. It's kind of my software MVP. I've also really enjoyed the customer service - the team here is responsive, kind/patient, and knowledgeable.

Cons

No cons at this time. I might like it if I did not have a limit on how many emails I can send, but that would cost a bit more, so that's more an issue with my own budget than the system - this thing has paid for itself multiple times over., so I really should just allocate more money towards it to increase my limit.

Review Source: Capterra
 

Preston from Millo
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Saved my life when I lost my job.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I booked many new customers during my first 30 days working for myself. 100% worth it.

Pros

I love the ease of use and the UX. I can set up a workflow once and then constantly feed it new contacts which brings me new business every week. Fantastic.

Cons

I dislike that it doesn't have error messages when you're trying to import contacts and something goes wrong.

Review Source: Capterra
 


October 2017

October 2017

Excellent customer service, easy to use interface.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Value for Money
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Professional way of email marketing

Pros

What i like the most about this software is.....Extremely easy to use/the statistics you receive from each campaign. Very helpful.

Cons

What i dislike most about this software.......One con. Reply.io freezes after too much use. Whole website doesn't load and this can be very frustrating.

Review Source: Capterra
 

Anders from The Infotainers
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

The templates are easy to set up and get running. The customer service is immediate.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

Allows me to get a hold of the people who are hard to get a hold of.

Pros

It works. It allows me to focus on more prospecting and biz development instead of spending all my time trying to reach people. Set it and forget it.

Cons

I wish the open stats somehow merged with my Zoho CRM. I'd love to have everything in one place. More integrations would be nice.

Review Source: Capterra
 

Tom from FunnelStart.com

October 2017

October 2017

Great product and service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great team, very responsive. The system itself also saves a ton of time! Definitely recommend this to anyone.

Cons

Sometimes difficult to manage duplicate leads across multiple user accounts. Very easy if you only have one account.

Review Source: Capterra
 


October 2017

October 2017

Game changer for outbound marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

TL,DR = 10/10

Huge time saver

Good safeguards in place - the system does a good job at preventing you from having a contact be in multiple campaigns, excludes invalid emails (see below), etc

Awesome customer success team

Value added integrations - the built-in email validation add-on function has saved us a ton of time (note small extra cost at a competitive rate to other validation solutions). Reply integrates well with our CRM too

Flexible to add/delete different email addresses

Roadmap: Product has improved in year we've been using it (example: Outbox report on schedule/# of emails being sent in future)

Cons

Very little dislikes at all.

Maybe some small tweak to the UX or some reports I only look at infrequently....but definitely nothing material.

Review Source: Capterra
 

Lawrence from MCI

October 2017

October 2017

Reply is one the best tools for marketing I've ever used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

The software has all the functionality needed to run great outreach campaigns. New features are constantly being added to improve the campaigns and results. The support is absolutely amazing - my questions are answered within 2-3 minutes at most and the support team are extremely knowledgeable. I use the software daily and it really helps me get my job done quicker and easier. 10/10

Review Source: Capterra
 

Nikhil from Panaceabay Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

It does the job well. Very happy with Reply

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Create a campaign. Activate it. Forget it. This app is great for marketers who have a ton of emails campaign to run at the same time. Save time with automation, use that for productive stuff like responding to your contacts.

Cons

Limit the number of mails you send through this. Your mails may end up in Spam folder sometimes. Other than that, reply works like a charm.

Review Source: Capterra
 

Gustavo from Questel
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

I couldn't do my job without it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how easy it is to use for all my email campaigns. It works great for both cold-email prospecting campaigns and for post-call follow-up reminders. It provides me with a constant flow of leads and produces real results for our sales team. I use the metrics to focus on prospects who are engaging with my emails. I also use the tasks to convert more leads.

Cons

Better duplicate name recognition because I sometimes add prospects twice. Everything else is great!

Review Source: Capterra
 


October 2017

October 2017

Reply was the best investment that we made at NeoAssist, in our Outbound Marketing process!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The support is awesome, they are always available to talk with us, and explain our doubts in the best way =)

Review Source: Capterra
 

Nick from Proofy

January 2017

January 2017

Good tool for startup

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Value for Money
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it's good tool for startup, I recommended
Reply.io is a tool to automate one-to-many email communication, which puts email outreach on autopilot sending personalized emails and follow-ups automati¿ally, but still keeping them personal and looking 100% authentic and manually written; you can be sure that they will end up in primary Inbox folder, and not in Spam, Junk or Promotion.

Review Source: Capterra
 

Vincent from SchoolMouv
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

I love this tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reply app is a very good tool for B2B prospection. You will save time an energy with this tool. So don't hesitate to pay for this tool.

Review Source: Capterra
 

Matt from Skillz
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Great for campaigns!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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I like using Reply for simple email campaigns. It allows me to upload and import contact lists to easily set up outbound newsletters and updates.

Pros

I use it to quickly get my messages out to multiple people.

Cons

I think the free plan is great, but the next tier up seems like a pretty steep jump for more messages.

Review Source: Capterra
 

DJ from Aimtell
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

A Must Have Outbound Marketing Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reply has been a critical component of our marketing outreach campaigns. It's extremely easy to use, effective and had all the features that we desired. We previously looked at several other tools and kept coming back to Reply. It's now been about 6 months since we first signed up and will continue to be customers for a very, very long time.

Pros

Easy to use and extremely effective. Their integration with custom SMTP servers and GMAIL accounts were critical for us - and it works flawlessly.

Cons

It can be a tad slow to load sometimes. But hey - that's probably because they are becoming so popular! I'd say the price is expensive but it's very competitive with other software and easily pays for itself 5x over.

Review Source: Capterra
 

Marisa from Project J
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Great for Following Up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

ReplyApp is a great tool for automating emails and follow ups. It's great to see the open rate of your emails as well. There are some features that require more steps than I'd like- for example pushing contacts to campaigns, rather than adding contacts on the campaign page. Customer service team is great and very helpful in understanding how to use ReplyApp.

Pros

Very easy to set up campaigns and steps, as well as preview emails before sending.

Cons

Workflow requires clicking through several parts of the site, I'd like to get everything done on the campaigns page.

Advice to Others

When adding contacts not all of them will appear if there are more than a certain amount- can't wait for ReplyApp to have an endless scroll for that instead of clicking through pages to add contacts from a large list.

Review Source: Capterra
 

artur from popteam.io
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Exceptional Product & Team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

There are few startups that i've met that actually LISTENED to my feedback..and implemented it. This is one of them. Their app is essential to our growth and it has been performing incredibly well.
They've really thought it through nicely. And now with their latest major release the UX is astounding.

Pros

UX and features, and most of all Customer Support

Cons

nothing yet!

Review Source: Capterra
 

João from Whitesmith, Lda
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Awesome service, awesome support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I started using Reply around 4 months ago to manage cold sales emails. It is the main tool I use not only to monitor the whole activity but also to improve our process. The statistics interface is so simple yet so rich in information, that we can easily look at it and understand the bottlenecks of our process and what we need to improve. Moreover it is very easy to use, with a very intuitive interface and a very nice flow. In the rare occasions when I was in trouble using it, the people behind live chat support didn't take more than 10 minutes to answer my questions! Customer support and client success divisions are not worried if you renew your subscription or not, they just want you to succeed, and help you do that!

Pros

Everything is awesome. I especially love their customer support and client success divisions. Great people, always willing to help when we need. Learning curve is perfect!

Cons

Some minor features are still missing, but I'm a very demanding client. For example everytime you upload contacts and some of the contacts are skipped, the app should notify why.

Advice to Others

Take the free trial and you will understand that this is a great product, the best value for money!

Review Source: Capterra