# Replyco Software Reviews, Demo & Pricing - 2026 > Review of Replyco Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/replyco-profile --- [Home](https://www.softwareadvice.com/) / [Email Management Software](https://www.softwareadvice.com/category/3433-email-management/) / Replyco Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Alternatives](https://www.softwareadvice.com/crm/replyco-profile/alternatives/) # Replyco 2026: Benefits, Features & Pricing Wondering if Replyco is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Replyco 4.7 [(21)](https://www.softwareadvice.com/crm/replyco-profile/#reviews) Pricing Starting at €9.00 per month ### About Replyco Replyco is a powerful helpdesk software specifically designed for eCommerce sellers. It offers a centralized inbox management solution that streamlines customer support processes and helps sellers exceed customer expectations. With Replyco, sellers can conveniently manage and organize their customer messages from multiple marketplaces on a single platform. By consolidating all customer interactions in one place, Replyco eliminates the need to switch between different accounts or systems, saving sellers time and effort. Wondering if Replyco is right for your organization? Our Email Management Software selection experts can help you in 15 minutes or less. ## Replyco User Interface ## Popular Replyco Alternatives Main Product Replyco 4.7 [(21)](https://www.softwareadvice.com/crm/replyco-profile/#reviews) Ratings Breakdown - 4.62Ease of use - 4.67Value for money - 4.57Customer support - 4.38Functionality Pricing Starting at €9.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) 4.5 [(2213)](https://www.softwareadvice.com/crm/zoho-desk-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.46Value for money - 4.30Customer support - 4.46Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Front](https://www.softwareadvice.com/crm/front-profile/) 4.5 [(286)](https://www.softwareadvice.com/crm/front-profile/reviews/) Ratings Breakdown - 4.51Ease of use - 4.14Value for money - 4.40Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [Hiver](https://www.softwareadvice.com/crm/hiver-profile/) 4.7 [(148)](https://www.softwareadvice.com/crm/hiver-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.55Value for money - 4.63Customer support - 4.56Functionality Pricing Starting at $25.00 per month Get Price ## Replyco Pricing and Plans Starting price: €9.00 per month Free Trial Free Version S - ticket based €9.00 usage based, per month Plan includes: - Auto-Matched Order Details - Auto-Responders - Basic Reporting - Customers - Feedback Alerts - Full Onboarding - Industry-Leading Helpdesk - Labels and Folders - Orders - Priorities and SLA Read More M - ticket based €49.00 usage based, per month Plan includes: - Auto-Matched Order Details - Auto-Responders - Basic Reporting - Customers - Feedback Alerts - Full Onboarding - Industry-Leading Helpdesk - Labels and Folders - Orders - Priorities and SLA Read More L - ticket based €299.00 usage based, per month Plan includes: - Advanced Reporting - Amazon Feedback Requests - Channel-Specific Signatures - Channel-Specific Templates - Chat - Full Onboarding - Smart Filters - User Collision Detection - User Permissions XL - ticket based Pricing available upon request Plan includes: - Business Guide - Business Plan - Features Included Templates - Financial Plan - Idea Plan - Idea Validation - Notes and Tips Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Replyco Features - Popular features found in Email Management Alerts/Notifications Archiving & Retention Autoresponders Canned Responses Contact Management Data Recovery Email Marketing Email Monitoring Search/Filter Shared Inboxes Signature Management Spam Blocker - More features of Replyco Access Controls/Permissions Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Escalation API Automated Routing Chat/Messaging Collaboration Tools Communication Management Contact Database CRM Customer Communication Customer Database Customer History Customizable Fields Customizable Forms Customizable Reports Customizable Templates Drag & Drop Email Management Email Templates Inbox Management Live Chat Multi-Channel Communication Performance Management Performance Metrics Prioritization Queue Management Real-Time Analytics Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting/Analytics Reporting & Statistics Routing Self Service Portal Service Level Agreement (SLA) Management Social Media Integration Support Ticket Management Surveys & Feedback Template Management Third-Party Integrations Widgets Workflow Management ## Replyco Integrations Shopify Integration rated undefined from -1 review WooCommerce Integration rated undefined from -1 review billbee Integration rated undefined from -1 review Aircall Integration rated undefined from -1 review Telegram Integration rated undefined from -1 review Gmail Integration rated undefined from -1 review See all 12 integrations ## Replyco User Reviews Overall Rating 4.7 Ratings Breakdown 5 81% 4 10% 3 10% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.7 Customer support 4.6 Functionality 4.4 Have you used Replyco and would like to share your experience with others? Matthew S. Verified reviewer Furniture 51-200 employees Used daily for less than 12 months Reviewed July 2023 Great product, even better customer service 5 They helped us centralize all our online marketplace messaging systems into one convenient tool. We utilize it every day and it's been invaluable to us. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The whole team was friendly, informed, and helped us get up and running faster than I thought would be possible. The integrations are well explained, I get fast and accurate responses, and they have bent over backwards to make sure we get everything running how we need it. Cons: Some integrations we would LOVE to have are taking longer than we expected to be released. Read More VK Vik K. Verified reviewer Retail 2-10 employees Used daily for less than 2 years Reviewed August 2021 Excellent software thats grows with the business and very cost effective 5 From the 3 options I had, I definitely chose the right one. The fact that they are a smaller company makes them more personable to the customer. The price is perfect and flexible for multiple users as well as updates constantly being rolled out allowing businesses to merge different roles. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The customer service element is important to any business and ReplyCo has brought together most aspects of this role. The company, as us, has grown over time and is getting better and better with more and more features. The price has remained low and the customer support with \[SENSITIVE CONTENT\] and the team is second to none. They have listened to our concerns and recommendations - that have then been integrated within a week. The interface is getting easier to use too. Cons: ReplyCo are constantly rolling out new features which is great, however sometimes a little buggy. It doesn't affect the purpose, however does get a little annoying. The interface at first is a little confusing and does take time to get used to. Ideally more deployment for users would be great from the admin account - signatures etc. Reasons for choosing Replyco I called and coincidently ended up speaking to the manager of the company, who I had a great conversation with, without him having to sell me the product. He saw everything from the users point of view - not a commercial point of view. His vision was for the product to be ideal for the majority of SME's as opposed to a big corporate platform which we would pay through the nose for and us 10% of the features. It's what the market needed. Read More AB Amir B. Verified reviewer Retail 2-10 employees Used daily for less than 12 months Reviewed August 2021 Offers a lot 3 overall is a good system, while we think its not necessarily the best for the price its well worth it and it does what we need for now. Ratings Breakdown 2 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: It has a lot of functions and does what our business needs. The value is well worth it compared to the competition Cons: it seems a little cluttered like there is too much on the screen, I think the workflow between the functions could be better and simpler. The colouring is not the best as the light grey text is sometimes hard to read Reasons for switching to Replyco Cost Read More SS Steven S. Verified reviewer Marketing and Advertising 2-10 employees Used daily for less than 6 months Reviewed July 2020 Customer support - the right way! 5 Very positive. To be honest they are a breath of fresh air and I just wish all of our business partners were as responsive and accommodating. Even in the short time we have been with them <1 month, we are already seeing great additions and improvements being made. If this continues I believe Replyco will provide us with a comprehensive solution for dealing with all of communications both with external customers as well as internal partners. Go Replyco!!! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Tickets to keep support queries organized. Pulls in data automatically from Amazon, eBay, Linnworks etc. which is a great time saver. Love that we can have as many users set up as we need without extra cost - a massive advantage over much of the competition. Love the templates, rules etc which makes it very flexible. Love that new features are being added all of the time. \[SENSITIVE CONTENT HIDDEN\] is always extremely responsive to our suggestions or any bugs we flag up. Cons: Features are being added all the time which while this is fantastic, means things can break some times which causes disruption. Currently lacks flexibility when initiating/creating new tickets. They are quickly improving this feature however :) Reasons for choosing Replyco Zendesk onboarding - terrible, no communications or hand holding so gave up. eDesk is a good platform (based in Ireland). However I wasn't keen on the "per user" pricing model. Reasons for switching to Replyco Lack of flexibility Vendor Response Thank you so much for your kind words Steven. It makes our day that much brighter to know we've had a positive impact. We appreciate your flexibility and (and patience) as we continue to build a better Replyco. Replied August 2021 Read More JL Jeremy L. Verified reviewer Electrical/ Electronic Manufacturing 11-50 employees Used daily for more than 2 years Reviewed July 2023 Best value for the software 5 I have no complaints at all with Replyco Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The value is what hooked us on Replyco although the ease of use and superior support made this the best choice long term. Cons: Sometimes bug happen although they have been fixed quickly Reasons for choosing Replyco cost Read More VR Verified Reviewer Consumer Electronics 51-200 employees Used daily for less than 2 years Review source Reviewed October 2021 One of the Best 5 Previously, we used to manually manage all of our customer interactions on various marketplace portals. Replyco was instrumental in getting everything consolidated into 1 platform. They are constantly adding features and new integrations, and if you use Linnworks heavily, utilizing Replyco is a no-brainer. Their customer service is also great, and I've even had instances where the \[SENSITIVE CONTENT\] had personally helped me. For such a relatively young company, they truly stand out as one of the best helpdesk platforms out there. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: They integrate extremely well with Linnworks, and it is fairly easy to set up, use and manage. The customer service is second to none and you get quite a lot for what you pay for. Cons: Since they are a relatively small team that is based in the UK, they are usually sleeping during our business hours (in the US). This can sometimes cause delays in responses, but otherwise their customer service is amazing. Read More TF Tony F. Verified reviewer Consumer Goods 2-10 employees Used daily for more than 2 years Reviewed July 2023 Consistent Service 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Consistent service and timely support.Ability to delay responses.Ability to resend responses.Template responsesCustom Auto Replies Cons: Some new features: whatsapp integration. Read More YL Yaqub L. Verified reviewer Wholesale 2-10 employees Used daily for less than 2 years Reviewed August 2023 ReplyCo - Critical to our Business. 4 Support ticket management and customer service. Positive experience overall with fast support responses. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The ability to manager support tickets from all of the marketplaces we sell on, with time management and order linking features. Cons: Lack of integrations with all marketplaces. Read More TA Tashan A. Verified reviewer Consumer Electronics 11-50 employees Used daily for less than 12 months Reviewed August 2023 Replyco Review - Very good 5 Very good Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Very easy to use, also the support is great. \[sensitive content hidden\] especially, always happy to help me with my many questions. Cons: Notification system can really hamper us, loads of times where we have missed notifications Read More ZC Zech C. Verified reviewer Sporting Goods 51-200 employees Used daily for less than 12 months Reviewed July 2021 Excellent Value 5 Before we had a messy web of email forwards that ended up with multiple people replying to a customer leading to even greater confusion. This has quickly replaced that with a streamlined and automated flow decreasing time between messages to customers and increasing the efficiency of our communication. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Consolidating multiple streams of messages into one spot that we can then apply rules to assign them to the appropriate teams or use canned responses for the common questions. Cons: Any issue we've had that would be a con has been quickly resolved or added as a feature request. 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