ReServe Interactive is an on-premise and cloud-based customer relationship management (CRM) solution for businesses of all sizes. It’s suitable for restaurants, sports and entertainment, catering, clubs, hotels, resorts, casinos, academic institutions and more. Primary features include customer interaction tracking, workflow automation, business intelligence, campaign management, lead management and analytics reporting.
ReServe Interactive enables users to study consumer trends, resolve business challenges, run competitive analysis and manage business operations. Users can track and access customer information and interactions within a single platform.
ReServe Interactive also features catering and event management, reservations, guest rooms and club membership management. It offers integration with e-signature tools, online payment processors, Google Calendar and more.
The solution is compatible with Windows, Linux and Mac operating systems. ReServe Interactive offers support via email, phone and online case submission.
4.5 / 5 starsWrite a review
Showing 1 - 20 of 62 reviews
Start your review ofWrite a review
Kristal from Columbus Museum of Art
Number of employees: 51-200 employees
Value for money
Most of our issues with not being able to run an accurate projection report and an accurate costs report are solved with the reporting feature. Otherwise, it works out so well to have auto-calculation of quantity and hours.
I was looking for more accurate reporting and it does anything I need it to do! So great in that way. The lifecycle makes sense for my organization and it continues to keep us from making as many operational and sales errors as we were before.
Adding in items can be a bit clunky and there is some rigidity in the document production that makes it a bit difficult to mesh with our organization but in the grand scheme, not terrible.Review Source: Capterra
Response: ReServe Interactive, ReServe Interactive
Hi Kristal, Thank you for taking the time to provide feedback on your experience with ReServe Cloud software. We appreciate your insights, and are thrilled to partner with you in managing your Special Events business. Should you need some assistance with "tweaking" those reports, please give us a shout; we would be happy to help!
Kelsey from Detroit Lions
Number of employees: 11-50 employees
Value for money
It was definitely an adjustment getting use to the new system, but slowly I am starting to like how it functions. The reports have probably been the most tricky because they look extremely different than our old system.
I like that I am able to work from home using this software. I also like that you can edit all the details in a function at once and you don't have to toggle back and forth between service items.
It was a little tricky to get used to at first. It is a little more confusing to look at than our old system.