ReServe Interactive software


ReServe Interactive is an on-premise and cloud-based customer relationship management (CRM) solution for businesses of all sizes. It’s suitable for restaurants, sports and entertainment, catering, clubs, hotels, resorts, casinos, academic institutions and more. Primary features include customer interaction tracking, workflow automation, business intelligence, campaign management, lead management and analytics reporting.

ReServe Interactive enables users to study consumer trends, resolve business challenges, run competitive analysis and manage business operations. Users can track and access customer information and interactions within a single platform.

ReServe Interactive also features catering and event management, reservations, guest rooms and club membership management. It offers integration with e-signature tools, online payment processors, Google Calendar and more.

The solution is compatible with Windows, Linux and Mac operating systems. ReServe Interactive offers support via email, phone and online case submission.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

49 Reviews of ReServe Interactive

Showing 1 - 20 of 49

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  • Sarah from Touchstone Golf

    Number of employees: 501-1,000 employees

    August 2018

    Making my Life easier!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been a huge advocate of reserve since I learned how to utilize it. It truly makes work easier and more organized!

    Pros

    Reserve puts everything in one place and makes life easy. It saves time in my busy schedule and keeps me organized. The email template and ability to look back on emails it helps me so much!

    Cons

    For our business, reserve doesn't fit to golf tournament needs quite as well as I think it could. It would also be great if we could have a floor plan section of the program. Implementing the menus to fit to BEOs takes a lot of time some times but is also very worth it once done correctly!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    August 2018

    Hello Sarah! Thank you so much for taking the time to share your comments about ReServe. We are delighted to know our software is making your life easier, and will work to continue to provide enhancements in future releases. Regarding floor plans, let us know if you want to learn more about our interface with a room diagramming solution to address your needs. And do reach out if you need any other assistance. Looking forward to a long-time partnershp with Touchstone Golf!

  • Kat from AceBounce

    Number of employees: 11-50 employees

    July 2018

    Overall it's a good system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    ease of overall usage on the product. We were able to switch from one system to Reserve with little headache which was great

    Pros

    I like the ability to create notes in a contacts profile as well as in the overall account. The "click" option is definitely nicer than having to scroll through a variety of items.

    Cons

    We are unable to have the minimum spend show up and have the food/beverage subtract from it. We have to manually find the remaining minimum which leaves the door open for a lot of mistakes. I also don't like that the contract/proposal doesn't update in real time so you have to keep track of the contracts/revised contracts that you send to the client

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    August 2018

    Hi Kat, Thank you for taking the time to provide your feedback. We will certainly take your suggestions under consideration and issue a "change request" to our engineering team. Some of our best enhancements come from customers, so we appreciate the input! Keep them coming and feel free to reach-out if we can be of assistance.

  • Kelsie from World of Coca-Cola

    July 2018

    Reserve is easy to use and easily accessible across multiple systems.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that you can access Reserve on your Iphone or Android. It makes it easy to work from anywhere and check dates even when you are on a site visit with a client.

    Cons

    The event page has a lot of information to scroll through it is cumbersome to sort through. It would help if each user to set up the view on the event page so that the information that you need is at the top of the page.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    August 2018

    Hi Kelsie, Thanks for providing feedback on your experience with ReServe Cloud software. You will be pleased to know that customizing the home page per user, is already on our radar and in the works. Keep those suggestions coming, as some of our best enhancements have come from customer feedback. Wishing you continued success!

  • Bianca from Empire Polo Club

    June 2018

    User friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that I can access my events from anywhere. It is great to be able to check availability when away from my desk,

    Cons

    There isn't really anything I do not like about the system, obviously with any change it takes time and learning.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    June 2018

    Hi Bianca, Thanks so much for taking the time to share your thoughts about ReServe. We know that switching from one platform to another can sometimes take a a bit of time to feel comfortable, but clearly you are on your way. Always reach-out if you need assistance with anything, we are here to help. ~Best wishes!

  • Marina from Hyatt House Falls Church

    May 2018

    Easy to use after some practice, but can be tedious when making updates or changes to menus etc

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great customer support. Can usually reach a live person immediately. Knowledgeable and professional.

    Cons

    Making updates to menus, letters and other settings. Tedious and difficult to navigate. Some redundant sections that I wish I could remove. Too cluttered.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    June 2018

    Hi Marina, Thank yopu for making time for this reveiw. We appreciate the feedback, and always evalutate customer input for future changes within the system. There are some tips and tricks for tightening up the "add and edit" steps, so please reach-out and we'll walk you through that. Looking forward to our continued partnership with you.

  • Tom from Point Park University

    May 2018

    Positive experience with setup, support and learning curve.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very intuitive and adaptable to what we specifically need. Tech support was very fast to address questions and offer solutions that worked.

    Cons

    Lots of features that we don't use because it's designed for people who use many different aspects of events that don't apply to our office.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    May 2018

    Hi Tom, Thank you for submitting this review about your experience with ReServe. We are happy to hear you are getting what you need, and that the support team is taking good care of you. Wishing you continued success! ~ Team ReServe

  • Samantha from AceBounce & Flight Club

    Number of employees: 201-500 employees

    May 2018

    Overall, working with the entire team has been amazing from start to finish!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Increased sales team accountability and tracking has led to higher overall conversion rates and increased sales.

    Pros

    In no particular order: live chat functionality, CRM capabilities, ease of use, ongoing support and education, and Reserve's ability to adapt the software to our brand's very particular needs.

    Cons

    There are minor details or changes we'd like to have that aren't customizable without affecting other areas of the software - which is challenging.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    May 2018

    Hi Samantha! Thank you so much for taking the time to write such positive things in your review. We are delighted that the ReServe Cloud system is working so well for you, and very honored to be your solutions provider. Continue reaching-out when you need assistance,;we are here to help! Kind regards, ~Team ReServe

  • Lauren from ozarktech

    May 2018

    good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very user friendly and up to date. I love that you can customize it for your specific needs and looks.

    Cons

    No cons at this given time. I would recommend this software to anyone. Any time there is a problem i just call customer service and they fix it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    May 2018

    Thanks for your feedback. We are delighted the system is meeting your needs. Always feel free to reach out should you need further assistance. ~Team ReServe

  • Kirsten from KingPins Family Entertainment Center

    Number of employees: 51-200 employees

    April 2018

    Reserve is easy to use and very customizable. There is always help at your fingertips with chat!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The two biggest benefits are that the software is customizable to your account needs and the customer service could not be better. I don't know how big this company is, but when you talk to someone for help, it has that small office, family feel! GREAT SERVICE IS HARD TO FIND!

    Pros

    It is customized to our needs and editable. The software is easy to navigate when you are trying something for the first time. The AMAZING tech support makes it that much better!

    Cons

    I don't really have a least. Whenever I run into a problem, I just chat with someone and they are always able to help me or customize my account so I have the features I need.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    April 2018

    Hi Kirsten, We are very honored to be on the receiving end of such high praise from you! Thanks for taking the time to share your experience with using ReServe. Providing a quality product with stand-out service is at the core of all we do, so we are thrilled to be hitting the mark with KingPins. We love "chat" too, so keep them coming! Thanks for letting us be your business partners. Wishing you continued success! Angela (on behalf of everyone at Team ReServe)

  • Kim from Bridges Catering

    April 2018

    Reserve has become the brains of our offsite catering services over the past 8 years.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Reserve Interactive is extremely easy to work with and we appreciate the level of customer service. The system is very customizable and data is easily available to adapt to for many purposes.

    Cons

    Some of the functionality is not streamlined and can seem over complicated. Reserve is pleased to accept our feedback and make updates as they become available.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    April 2018

    Hi Kim, We want to thank you for taking the time to provide feedback on your experience using ReServe Cloud software. It's an honor to have been chosen as your business partner for the past 8 years, and we will work to earn your continued trust. By the way, some of our best product enhancements are born from customer feedback, so keep your suggestions coming! All best wishes!-Team ReServe

  • Nicole from Grove City Optical

    April 2018

    I think this is a great way for wineries to interact with their customers

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I have been on the consumer end of this software with certain wineries that participate in local wine fests and it's easy to make my payment and receive my receipt on the go

    Cons

    There really aren't any cons with this software that I am aware of at this time. I haven't used it too much but what I see is very user friendly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jessica from The Waterfront

    April 2018

    The new platform has more capabilities than the old one. We are still waiting on customization

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are enjoying using the life cycle feature and also sending emails and contracts from the new platform.

    Cons

    When using cell phones, events can too easily be moved from one date to another, on the calendar view.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    April 2018

    Hi Jessica, Thank you so much for the feedback. We take your comments to heart and have implemented a change based on your experience. Now you have two options with drag and drop: 1) Turn it off completely or 2) the system will ask you to confirm if you want to make the move before it completes the task. Keep the great ideas coming! We will never stop trying to improve the software. Kind Regards, The ReServe Team

  • Mike from City Of Rocky River

    March 2018

    I have been very pleased with the implementation, ease of learning and use of the system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I have found the customizable parts very helpful. I can make simple changes without having to have a team member from ReServe Interactive make changes. However if I have a problem the online chat is always there to get a quick answer.

    Cons

    Really I can say I don't have a CON with this. I have found it to be perfect for our needs and very easy to give training for new employees. it is very user friendly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    April 2018

    Hi Mike, We are so happy to hear that the ReServe Cloud system is serving you well. Thank you for taking the time to provide your feedback, Please always feel free to reach out. We look forward to a long partnership. All best wishes! Team ReServe

  • Lisa from Mac & Ray's Catering

    Number of employees: 51-200 employees

    March 2018

    Love Reserve, the "chat" service has been wonderful, immediate answers!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    customization, ease of use, reporting they way our company wants to see it!

    Pros

    Ease of use, everything we need for event information is right there. The ability to customize the software ourselves is a great benefit.

    Cons

    Transition from Desktop version was difficult for some of our staff, just wasn't what they were used too.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    April 2018

    Hi LIsa, We want to thank you for taking the time to share your experiences with using ReServe. We are delighted that your transition from our legacy product was manageable and that you are enjoying using the Cloud system. We too love the Chat feature as it allows us to connect with our customers quickly, so keep those chat's coming! All the best! -Team ReServe

  • Mathew from Fringe Theatre Adventures

    Number of employees: 11-50 employees

    February 2018

    Fantastic software overall, interface could use some work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Too many to count. This is MILES ahead of what we were using before. We are using the basic features and have lots of room to expand

    Pros

    Breadcrumb trail is fantastic. Having a merge field reference is great. Customizability is awesome. Generally incredibly powerful.

    Cons

    Powerful software, but the UI could use some refining. Important functions are often buried two or three menus deep. Colour coding of levels is great, but I could use some more visual cues as to where I am in the system. Especially when other things are colour coded as well. Variation in the layout of event, function and master event would make it clearer for navigation. Would also like to have a quick way to edit a contact or account from within an event, rather than having to open a separate tab for settings.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    February 2018

    Thank you for the review Mathew! We truly appreciate your comments and suggestions. I've shared them with engineering and we will continue our quest to constantly improve the design. ReServe Team

  • Verified Reviewer

    February 2018

    The implementation and support teams have been absolutely fantastic in helping with our transition.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The best part about this software is that just about everything has the ability to be customized. I can create documents and reports that work best for me and my team and anything that makes our daily work schedules a little bit easier is a huge PLUS.

    Cons

    Getting accustomed to a new software is always challenging, as everyone becomes comfortable with old practices. At this time, my least favorite part of this software is the layout. While I do enjoy customizing many things, there are things that are not relevant to my daily use (Personnel, Memberships, Reservations, etc) in this software that just clutter my view.

    With that being said, it is a new program to us and maybe I haven't yet learned all the navigation and capabilities of what is right now just "getting in my way."

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    February 2018

    We are so happy to hear that your overall experience with the software is so positive. Regarding the layout, please contact our support team via phone or chat. They can show you how to remove those items that are not relevant for you (e.g. reservations, memberships etc.) Kind Regards, The ReServe team

  • Larry from KemperSports

    January 2018

    Both the tech support team as well as my sales rep are great! Great user friendly app

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    As a veteran of Delphi and TripleSeat, Reserve is far less cumbersome and bulky. It is fast and efficient and allows us sales directors to spend less time inputting data and more time selling!

    Cons

    Some functions are hidden and hard to find, I've spoken with tech support about this. It would also be nice to be able to edit a contract before downloading it into Word. All in all this is a great program and I would highly recommend it. Very little to complain about.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    February 2018

    Larry, Thank you for taking the time to share your thoughts regarding the software. We truly appreciate the partnership approach and will continue to implement new features/ideas based on your feedback. -- Your suggestion has been added as a change request and we will keep you posted regarding its progress. Until then, please don't hesitate to reach out to me with any questions. Kind Regards, Mike Edmeyer VP Sales

  • Janet from Prospect House, Princeton University

    Number of employees: 51-200 employees

    January 2018

    Excellent customer service- patient and thorough from the start to the present... over 10 years

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    100% would recommend! The functionality and complexity of the system allows you to create just about anything you need to accomplish in the food and beverage industry. Being able to access it online and on your phone is a huge plus for us. ReServe keeps us organized.

    Pros

    Aside from the customer service, always quick to respond with any needs... love that it is accessible online and that it is so customizable. I worked with ReServe at my former job for I believe about 4 years and then when we were switching software at my current job, ReServe was a must and have been with ReServe for almost 10 years here... so a total of about 14 years

    Cons

    No waitlist
    drop down for dates do not catch right away and what ever you are trying to run will default back to the original date I guess of when that report was first created instead of a more current date

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    January 2018

    Hi Janet! Thank you very much for the kind comments! - Your feedback on the waitlist is great and I've created a change request for you. Please let us know about anything else that we can help with! Kind Regards, Mike Edmeyer, VP Sales

  • Verified Reviewer

    Number of employees: 11-50 employees

    November 2017

    Useful but not user-friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The ability to have everything on one site helped a lot. The communication between client and venue is also streamlined and simplified.

    Pros

    It is really useful and has great features. The design of the documents (event orders, contracts, etc) is customizable and nice looking.

    Cons

    It is a hard software to learn and not as user-friendly as one would think. The design of the software is dated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: ReServe Interactive, ReServe Interactive

    January 2018

    Dear Reviewer, Its regrettable that you find the software difficult to use. We are here to help. However, it is difficult to provide assistance when you choose to remain anonymous. Our chat function is always open as is our toll free support line 888-433-4725. Kind Regards, Mike Edmeyer, VP Sales

  • guillermo from PASSION RESTAURANT GROUP

    Number of employees: 51-200 employees

    October 2017

    my experience with this software is amazing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy and fast events booking

    Pros

    fast
    easy to work with
    all in one screen
    i can batch
    set appointments
    seee life cycle.
    google calendar view

    Cons

    i would love if the software has a link where guests can make automatic deposit without me remind them or taking their information

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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