ReServe Interactive Software


 

ReServe Interactive is an on-premise and cloud-based customer relationship management (CRM) solution for businesses of all sizes. It’s suitable for restaurants, sports and entertainment, catering, clubs, hotels, resorts, casinos, academic institutions and more. Primary features include customer interaction tracking, workflow automation, business intelligence, campaign management, lead management and analytics reporting.

ReServe Interactive enables users to study consumer trends, resolve business challenges, run competitive analysis and manage business operations. Users can track and access customer information and interactions within a single platform.

ReServe Interactive also features catering and event management, reservations, guest rooms and club membership management. It offers integration with e-signature tools, online payment processors, Google Calendar and more.

The solution is compatible with Windows, Linux and Mac operating systems. ReServe Interactive offers support via email, phone and online case submission.

 

ReServe Interactive - Events
 
  • ReServe Interactive - Events
    Events
  • ReServe Interactive - Tablet app
    Tablet app
  • ReServe Interactive - Booking calendar
    Booking calendar
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

26 Reviews of ReServe Interactive

Showing 1-20 of 26

 

Start your review of ReServe Interactive

Click to start
https://www.softwareadvice.com/crm/reserve-interactive-review/

Jodi from belvedere
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I think this is a great program however I just a few things that I wish you can make changes to

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. It is so great how easy it is to use and make changes. i especially think access to reports and menus is great.

Cons

Ease of use. i don't want my staff to access into payments but would like to make changes to the menu if need be but it doesn't seem to allow both.

Source: Capterra
 

Ellyn from The Field Museum
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

We use ReserveCloud to book all our internal and external events.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to work remotely on any device allows staff the flexibility to respond to customers in a more timely fashion.

Pros

Easy to use, easy to train new staff. Internal staff that is NOT booking events have a view only option allowing them to see space availability before making a request. Customer service assistance is easily available

Cons

Since documents are only available through a pdf making individual changes for customers can be difficult.

Source: Capterra
 

Samantha from Fratellos ~ Homestead

August 2017

August 2017

The customer support was great to work with. One of them was wonderful with the onboarding procedure

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

quicker processing time- more bookings- less money spent on stamps

Pros

Ease of use-cloud based- constantly customizable. reduces half of the time that used to be spent on setting up events

Cons

We are a small company so having functions and events as separate things is not necessary for us. It is the only time that the staff gets confused, as they input the time line into the function but it doesn't show as event

Source: Capterra
 

Becky from Boulder Pointe Golf Club & Banquet Center
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

It was a very easy transition from the old program to Reserve Cloud. Customer support is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software has allowed our staff more freedom within their job positions, rather than just in the office for quotes and meetings, we are able to move around with clients and build their package/quotes in the event space or off site. It creates a more social experience for them and us. It is easier than ever to send information over, keep track of clients, bookings, and more. Even if we are building a custom menu it works great, it can be stored for later or just a one time thing. It has really kept our team on task and has boosted our sales, just due to ease of use and speed. We especially like that it has cut down on paper products as everything can be stored with the specific event for reference.

Pros

Flexibility is the biggest thing for me. It allows you to jump around very quickly between events and the online platform is great for where ever you may be. I use this on my phone, computer, and tablet with ease. Changing pricing and updates are very easy and it is extremely user friendly. It works great for my whole team!

Cons

I would say there isn't really anything in particular that I like least. In the beginning it was hard because the software was different, however, with practice it is old hat now. Sometimes error messages pop up, but it does self correct or you can just reload the page. No complaints here.

Source: Capterra
 

Jennifer from Palasad

July 2017

July 2017

Customer support is excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cloud based software is very convenient
Event Leads is extremely helpful.
Tasks makes my life easier.

Cons

It would be nice if there were more options to customize.
The speed when loading a new date is very slow.

Source: Capterra
 

Taryn from Restaurant Associates
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

We have transitioned this year to ReserveCloud from the desktop version and have loved it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy on the eyes in many ways and is mostly user-friendly. The monthly calendar works well for me gives my coworkers and I the ease to jump around to many events in one screen. This software works for catering sales managers like myself but also we run our Inn through it (to book rooms) and small catering conference groups. It really works in a lot of different situations which is why I recommended to my old employer at the Steelstacks Bethlehem, Pa.

Cons

I would like to see a "Print Preview" button so that I don't have to leave the "services" section. I often want to see what my event looks like quickly while I'm working on adding items and have to exit out of my one screen to generate the documents and see it.

I also wish adding menu's was more user-friendly.

Lastly, I would like to see a way that I can batch generate the "daily summary reports" but not have them all run on the same page. Each day generated for the week should be printed on a separate page instead of having to print each one separately.

Source: Capterra
 

Jamie from Bluegrass Hospitality Group || Malone's Prime
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Customer service has always been consistently wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Features that make usage easy! I love that I'm able to access the software from phone, computer, table, etc.

Cons

Some of the features previously used on ReServe Interactive are not offered, thus making it difficult to produce the same reports we've used for years.

Source: Capterra
 

Jason from Restaurant and Banquet Facility group
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

have been using the software for over a year, reporting, adjusting, accessing the data, works great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More speed in taking banquet functions, access to any combination of data for reports and or planning, ablity to rebook parties and events effortlessly, ablity to give all key people access to what parts of the system that they need with out losing security, it has become a key part of our restaurant!

Pros

reports, can customize, you can modify as you grow, easy to access what ever you need at any time, record keeping

Cons

Over all layout scares everyone I have shown it to at first glance. Drop and drag options for the programing part would be a plus

Source: Capterra
 

Aleah from Undisclosed
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Exactly what we were looking for!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

In searching for an event management software, we were looking for a system that was easily navigable, highly customizable and that allowed for an extensive depth of reporting ReServe Cloud has ticked all of these boxes. I'm continually blown away by the high level of service provided by the entire team at ReServe Interactive, they're fast, comprehensive and really, really nice. With the Chat button in the system, their team has become an extension of our own, always only a click away and ready to help. ReServe Cloud was exactly what we were looking for and we couldn¿t be happier with our choice.

Pros

- Customizable fields and page layouts
- Extraordinary customer service

Cons

- Creating custom reports requires some practice
- Event list views can be tricky to navigate

Source: Capterra
 

Phillip from Gourmet Cuisine
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great, love the functionality. Reserve Cloud is useful, powerful, and easily customize-able. Handles as much or as little as you need it to.

Pros

Flexibility, Cloud-based, Stores communication

Cons

Can be difficult to learn. LOADS to options to sort through to get what you want. Once set up it is fantastic though!

Advice to Others

Take the time to do the setup properly and thoroughly.

Source: Capterra
 

Jill from Flying Tee
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Review from Jill Pratt

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I came on board here and Reserve was already being used, but no one was fluent with it. Everyone, myself included, just kind of fumbled around and tried our best. ReserveU was an awesome resource for this, but I knew there was functionality we were missing. So I asked for some training and in under 2 hours, the representative was able to show me myriads of ways to capitalize on the fantastic functionality in Reserve. It is a powerful tool once you know how to get around it.

Source: Capterra
 

Katie from Tesori Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Lots of customization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software is great if you are looking for something fully custom. It did take some time trying to figure out what information works best as you have to be willing to play around with customizing all the sections. However, once you get use to the software it's much easier to maneuver the site.

One con of the site is that many of the sections are not collapsible which means lots of scrolling on long pages.

For ex, on the event details page, you are not able to collapse the sections (event details, billing details, functions, etc) which makes for a long page to scroll through. It would be nice that when you click on that page, all of the sections were collapsed and you could expand the section you needed to look at. This especially gets over whelming when you have information in multiple sections. It would make the page more attractive to the eye as it can be a bit overwhelming.

Pros

- Very custom
- Great customer service

Cons

- Lots of scrolling
- Some of the pages just have too much information on them and you need to be able to collapse sections
- Some of the pages do not carry over mandatory data. For example, if you are creating a new lead with a new account, the mandatory fields do not show in the Event Lead page which can cause some data not to be captured.

Source: Capterra
 

Brenda from MS e-Center @ JSU
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

New user of the cloud Reserve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have enjoyed ReserveIT for years. The new cloud software is so friendly and productivity for me is great. I enjoy the customer service and they have always been informative and so cordial. The customer service reps are awesome. I would highly recommend Reserve to others. Thank you.

Source: Capterra
 

Jessica from Airway Fun Center

September 2016

September 2016

Professional and Accurate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Since getting reserve we have had many compliments on how professional our contracts now look. It has really helped streamline our event planning and making sure the information gets from point A to Z quickly and clearly.

Source: Capterra
 

Kelly from Park Grill
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2016

September 2016

Sales and Venue Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great Event Software! Park Grill has been able to track and secure more business with this platform. We believe our customers understand our documents and don't have many questions because everything is listed out for them.

Pros

Easy process for the event life cycle

Cons

I am too busy to clean up things that need to be changed on the back end

Source: Capterra
 

Jennifer from Talk of the Town Restaurants
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2016

September 2016

CAN'T SAY ENOUGH GREAT THINGS ABOUT RESERVE INTERACTIVE!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

GREAT CUSTOMER SERVICE!!! Always so helpful, courteous, patient and immediately available to their clients.

Pros

The ease of using it

Cons

No cons what-so-ever

Source: Capterra
 

Katie from Makoy Center

September 2016

September 2016

Quality Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We use the program daily to book and help plan Weddings and other banquet events. Its been very helpful with keeping all events organized.

Source: Capterra
 

Joseph from Woodbine Entertainment Group
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2016

September 2016

Woodbine Entertainment Group Reserve Interactive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our experience with sourcing, negotiating and implementing Reserve at our venues has been extremely positive at every level of the project. In October 2015, we decided that we needed to update our existing systems. Through our review and initial planning process we invited 4 companies to bid on our RFP. Of the four we invited, three submitted quotes which ranged by thousands of dollars. Reserve was priced in middle of the three slightly higher than lowest quote based on our initial ask but once we worked through our wants the final cost was substantially higher then we initially anticipated. Reserve was very understanding of our budgetary constraints in the initial year of our project and worked with us on a multi-year agreement that worked for both organizations. Throughout the demo and review phase of our process, Account Specialist Suzanne was very accommodating in making our times work for us, which included a very early west coast morning to accommodate an east coast group. Suzanne was very informative on the system capabilities and when she didn¿t have answers to the many of our questions, she would always engage the appropriate people who could provide the required answers. Suzanne remained in the loop from the initial call right through the implantation phase at which time Melanie and the implementation team took over. The implementation team at Reserve were equally as accommodating and very helpful in leading and assisting us with getting all three properties and eight sites ready for use. Their knowledge of the system allowed for us to change some of our own processes in order to maximize the software¿s power and efficiencies. Their process included weekly calls to keep the project on track and address any ongoing challenges and concerns. During the initial weeks Melanie¿s team was very helpful in finding work-a-rounds for some of our accounting and tracking processes. Since going live with our first property (3 months), Reserve has had 2 system updates, including some improvements we requested for our operational needs. They have been very receptive to adding additional system change requests for future development, which is very encouraging and reinforces the decision to go with Reserve.

Pros

- Having our Reservations, Event and Club Membership all in one system
- Bread crumb feature
- Great search functionality
- Copy features VERY helpful & easy to use
- Access from any internet connection on any device (phone access not a great experience but in a pinch great for quick info)
- Extremely easy to use
- Licensing model allows us to provide access to unlimited people within the organization
- Event & Membership Leads module allows for review of sales teams efforts and performance
- User rights functionality allows to set a number of user restrictions for different categories
- Reporting Module very easy to use for creating reports
- Great Customer Service & learning documents
- Ability to set up View List with in the different Modules for quick access to information
- Ability to email from within the system & auto-saving communication

Cons

- Report Module does not provide an option to access all report fields, currently fields available are based on type of report looking to create
- Unable to quickly view asset inventory of rooms
- Reservation Module cannot report on custom fields
- Unable to inventory items in Reservation Module
- E-signature limited in functionality, no counter signing option
- E-signature requires sending in two separate emails
- Limited billing functionality in Membership Module
- Cannot create a regular event spanning multiple sites (operations gets confused using both ¿Event Documents¿ & Master Event Documents¿
- Unable to print View Lists

Source: Capterra
 

Elizabeth from One Atlantic
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2016

August 2016

Reserve Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Loved Reserve Anywhere. Reserve cloud is more labor intensive to use - more steps to accomplish a BEO

Pros

ease of document creation, the support team is great

Cons

Software is missing crucial elements that we need- - the ability to print a call report of all the emails generated and received for an event, the ability to enter appointments in reserve that sync to google calendar, the ability to see how an item had been service charged or taxed after entering onto a BEO

Advice to Others

Keep making improvements and modifications that address items needed!

Source: Capterra
 

Tamara from Black Knight Inn
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2016

August 2016

Great Software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Reserve Interactive is overall a really really good software. I find it quite easy to navigate. It has so many great features and after using it for a few months, I can't think of any that I would add. It has everything that I need. Their help desk and developing department have been amazing! It just seems that they really listen and care about their clients and software. I would highly recommend this software! Good job Reserve!

Pros

Let's start with help desk. They are excellent! Another major thing: Reserve Interactive listens to their clients and develops and upgrades their software accordingly. How awesome is that! Not every software company does that and I'm speaking from experience. There are a lot of features in this software that I really like such as; Love the way contracts, banquet event orders etc. look. Extremely nicely laid out, easy to read and very professional looking. I actually had clients comment on it. I love love love the "internal note" feature! Batch emailing feature is coming soon and I am super excited about that. Etc., etc.

Cons

I don't find ReserveU easy to navigate. I would love to see the "search bar " and just be able to type in what i need instead of going through the whole list. It's cumbersome and takes time, which most of us don't have. That's why I just chat with help desk instead :) Design of the home page and event page is something I'm still getting used to. I find it a bit messy for the lack of the better word, or just not very clear.

Advice to Others

Few features, or feature changes I wouldn't mind seeing. 1. When you change the function start time, all the start times for services change as well. A lot of the time clients would like to start half an hour earlier or later than originally planed but still keep service times the same. Having to change all the start times after that individually is something I would like to avoid.
2. I would really really like it if, you had an Event with multiple functions, the Function Date could be displayed on the top right corner of the document. It is so much easier to read and you automatically look there for the date because most of the documents are just built that way. I actually had our Chef throw out the banquet event order because he thought I gave him two of the same :) so now I manually write the date in the top right corner.
One more thing I would like to see in regards to events with multiple function. When you are printing that event, it would be nice to be able to separately print the functions. I know that you can filter it by functions and print it separately that way, but you have to do it one function at the time. So if I had a 3 day event with 2-3 different functions in 2-3 different rooms that I would like to print separately, that's a lot of clicking :). It would be nice if you click on filter by function and chose the document template, it just separates them all at the same time. There may be a way to do it this way, i just don't know about it.

Source: Capterra
 
 
Write a Review