ReServe Interactive Software


ReServe Interactive is an on-premise and cloud-based customer relationship management (CRM) solution for businesses of all sizes. It’s suitable for restaurants, sports and entertainment, catering, clubs, hotels, resorts, casinos, academic institutions and more. Primary features include customer interaction tracking, workflow automation, business intelligence, campaign management, lead management and analytics reporting.

ReServe Interactive enables users to study consumer trends, resolve business challenges, run competitive analysis and manage business operations. Users can track and access customer information and interactions within a single platform.

ReServe Interactive also features catering and event management, reservations, guest rooms and club membership management. It offers integration with e-signature tools, online payment processors, Google Calendar and more.

The solution is compatible with Windows, Linux and Mac operating systems. ReServe Interactive offers support via email, phone and online case submission.

Events
Events

Events

Tablet app

Tablet app

Booking calendar

Booking calendar

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



64 Reviews of ReServe Interactive

Overall rating

4.5 / 5 stars

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Chelsea from Encore Vineyards

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Encore Vineyards Review

Pros

How most features can be customized for ease of use. Exported documents/merge documents easy to customize and modify.

Cons

Data entry for multiple service items was tedious when screen scrolls back to top after each entry. Items within a menu cannot be re-ordered like a menu can.

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

November 2018

Hi Chelsea, Thank you so much for taking the time to submit a review of ReServe Cloud! Good News! - You can re-order menu items. Someone from our support team will reach out and show you. Thank you, The ReServe Team

Emily from CineBowl & Grille, Blacksburg

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

CineBowl & Grille, Blacksburg - Reserve Interactive

Pros

Reserve Interactive is so easy to use, with thorough tutorials at your fingertips. If you can't find an answer in any of the tutorials, the online customer support will help you in minutes. They are incredibly helpful! I even get periodic emails or phone calls, just to "check in and make sure the software is still up to par." It really makes a difference.

Cons

Our prior Director of Sales was the "admin" on Reserve Interactive, but has recently moved on. Now I am having trouble accomplishing some of the tasks that she had permission to take care of - removing old leads, etc.

Review Source: Capterra

Kristal from Columbus Museum of Art

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great Product!

Most of our issues with not being able to run an accurate projection report and an accurate costs report are solved with the reporting feature. Otherwise, it works out so well to have auto-calculation of quantity and hours.

Pros

I was looking for more accurate reporting and it does anything I need it to do! So great in that way. The lifecycle makes sense for my organization and it continues to keep us from making as many operational and sales errors as we were before.

Cons

Adding in items can be a bit clunky and there is some rigidity in the document production that makes it a bit difficult to mesh with our organization but in the grand scheme, not terrible.

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

September 2018

Hi Kristal, Thank you for taking the time to provide feedback on your experience with ReServe Cloud software. We appreciate your insights, and are thrilled to partner with you in managing your Special Events business. Should you need some assistance with "tweaking" those reports, please give us a shout; we would be happy to help!

Kelsey from Detroit Lions

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

ReServe Interactive Review

It was definitely an adjustment getting use to the new system, but slowly I am starting to like how it functions. The reports have probably been the most tricky because they look extremely different than our old system.

Pros

I like that I am able to work from home using this software. I also like that you can edit all the details in a function at once and you don't have to toggle back and forth between service items.

Cons

It was a little tricky to get used to at first. It is a little more confusing to look at than our old system.

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

September 2018

Hello Kelsey, Thanks for providing feedback on your experience with ReServe Cloud software. We appreciate your dedication to learning a new system, and want to support your efforts. Please always reach-out by phone, email or chat, and we will be happy to assist you any way we can! Thanks again!

Lynette from Gibsons Restaurant Group

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

LV Review

the entire team at Reserve are great to work with and help you to solve any issues that arise. Customer service is a corner stone of our business and we are happy to work with people that feel and operate the same way.

Pros

1.) Payment Processing Integration
2.) E-Doc Sign
3.) User Friendly

Cons

Would like the ability to customize reporting more, but support is helping me with ways to accomplish what we are looking for.

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

September 2018

Hi Lynette, Thank you so much for submitting this review! We are delighted to learn that our Customer Success teams are taking good care of you! Your continued satisfaction with ReServe is our priority, and we are honored to be chosen as your solutions provider. All best wishes!

Jenna from The Berghoff Restaurant

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Review

Pros

Contracts and event orders are very easy!! I like that you set up everything in the beginning, gave time to play with and then make changes before going live. The people who helped with that were very through and fixed all my issues while on the phone.

Cons

Waiting for background Activities. Like I'm currently waiting 20 minutes to batch print event orders before leaving for the weekend. Updating and adding menus/prices seems like a very overwhelming and time consuming project. Reports are OK but in full transparency I haven't taken the time to learn.

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

September 2018

Hi Jenna, Thanks for submitting your feedback! We are always grateful when our customers take time to share their comments. Glad you are finding success with the solution, and it sounds like you would benefit from some time with a Customer Care agent to assist with streamlining the process with respect to add/edit events, and make sure you are comfortable with the reporting tool. Please reach-out at your convenience; we are here to help! Thanks again!

Michael from Frank Entertainment Group

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

ReServe Interactive Review

Our customer service rep is an absolute pleasure to work with. Always there. Always helpful. Never have to wait to hear back from her.

Pros

The ability to move events with ease is my favorite part.

Cons

It's very difficult to get a report. It's harder to see an overview of all events with ease compared with the last version.

Review Source: Capterra

Ashley from Frank Theater's CineBowl & Grille

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

September 2018

LOVING IT!

Pros

I love how easy it is to use! The customer support has been amazing - our contact team is GREAT!

Cons

No real con's - it was easy to get used to from Reserve Anywhere - we would like to be able to adjust how the lanes show up when you create the report for schedule of events.

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

September 2018

Hi Ashley, Thanks so much for taking the time to share your comments about ReServe Cloud software for Frank Theaters! It's great to hear you are enjoying the benefits of the solution. If you haven't already, please reach-out to our Customer Care agents, we would be happy to try and work on creating a particular "view" for your reservations. Thank you for your allowing us to partner with you!

LinkedIn icon
Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Customer support

Functionality

September 2018

Reserve User for 8 years

Customer service is great!

Pros

Cloud based system is accessibly from anywhere which is great. The system allows you to have multiple windows open at the same time, so you can work on multiple events/reports as needed. The chat system for help is great.

Cons

Some of the steps required to create or edit an event can be simplified.

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

September 2018

Hello and thank you for submitting your thoughts about ReServe Cloud software. We are pleased to partner with you. Feedback helps us to make positive changes within the system, so keep it coming. Thank you.

LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Change is Good!

The customer service with ReServe is exceptional. We are able to get more detailed in our reporting and in this age of data and analytics, that is vital. Overall, it's just been a pleasure to partner with them.

Pros

The reporting and available functions. We were using an older version of the software, so it did take me some time to adjust to the cloud based version, but having used it for several months now, I love it. I typically find that if I ask support more questions about what I need it to do, the functionality is there, I just need to understand how to use it more efficiently.

Cons

Getting used to some of the changes with the cloud based version. This is nothing to do with the software, it's more to do with using something for 12 years and having to re-learn. As stated above, I have found that most of my concerns can be resolved with a little digging and time with support

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

September 2018

Hello, It's an honor to receive such high praise about our solutions, but more importantly about our support team! Delivering great Customer Care is integrated into the fiber of our culture, and we are pleased to know we have met the mark! Continue reaching-out when you need assistance, we are delighted to help!

Tracey from SMG / SAVOR...

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Old Dog vs. New Tricks

Everyone has been great. At times they can forget that each client is different and has different needs and will use the software differently.

Pros

It's very user friendly. Once I learned what to do and how to navigate it was very easy.

Cons

We had to ask more than once for old BEO's from the old system to be uploaded in to our new system so we could use them as a reference. 90% of our clients are return clients and they need old BEO's as a reference and for billing. Getting Reserve techs to initially understand that was a struggle. Once we were able to do that and they uploaded them in to new reserve, then we were fine.

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

September 2018

Hello Tracey, Thank you for taking the time to share your feedback with us. Your satisfaction is of the utmost importance, and to that end, your Sales Rep. will continue to monitor your account, and serve as a liaison with our Customer Success Team. Thank you for your continued partnership with ReServe.

Kane from Villa Bellezza Winery & Vineyards

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

September 2018

Guided, Functional, & Organized

Pros

Easy to organize clientele's information and the services that are provided to them. ReServe Interactive allows us to organize a lifecycle that is unique to our business and helps keep us moving forward.

Cons

ReServe Interactive is hard to look at and see the organization behind the software right away, but when you adjust and understand the software's capabilities it becomes much easier.

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

September 2018

Hi Kane, We really appreciate that you took the time to provide thoughtful feedback on our solutions, and are delighted to hear that our Lifecycle is fitting in with your business practices. Please do reach-out should you need any further assistance. Thank you! The ReServe Team

LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Reliable catering & banquet management software

Pros

Flexibility to jump around quickly between events.

Cons

Some pages do not carry over mandatory data.

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

September 2018

Thank you so much for your feedback. We are delighted that you are enjoying the flexibility of the system. Regarding your mention of mandatory data not carrying over, please contact our support team. There may be some mapping that we can do. Kind Regards, The ReServe Team

andrew from The Osborn

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

The Osborn Reserve Experience

Pros

The flexibility of the system and that it covers our needs.

Cons

Getting staff comfortable with using the system

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

September 2018

Andrew, thank you for taking the time to share your thoughts. We are excited things are going well. Please reach out to us if you need any assistance training your team or sharing tips and tricks. Sometimes the tiny clues have the greatest impact on using the system. The ReServe Team

LinkedIn icon
Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Customer support

Functionality

August 2018

Great Product

Pros

Easy to navigate. Menus and items are easy to build. Safe and secure.

Cons

I have no cons to list. Works great for my business.

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

September 2018

Hello! Thanks for submitting this review. We are happy to know we are serving you well with the ReServe Cloud solution. Please be sure to reach-out if we can be of service to you!

Sarah from Touchstone Golf

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Making my Life easier!

I have been a huge advocate of reserve since I learned how to utilize it. It truly makes work easier and more organized!

Pros

Reserve puts everything in one place and makes life easy. It saves time in my busy schedule and keeps me organized. The email template and ability to look back on emails it helps me so much!

Cons

For our business, reserve doesn't fit to golf tournament needs quite as well as I think it could. It would also be great if we could have a floor plan section of the program. Implementing the menus to fit to BEOs takes a lot of time some times but is also very worth it once done correctly!

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

August 2018

Hello Sarah! Thank you so much for taking the time to share your comments about ReServe. We are delighted to know our software is making your life easier, and will work to continue to provide enhancements in future releases. Regarding floor plans, let us know if you want to learn more about our interface with a room diagramming solution to address your needs. And do reach out if you need any other assistance. Looking forward to a long-time partnershp with Touchstone Golf!

Kat from AceBounce

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Overall it's a good system

ease of overall usage on the product. We were able to switch from one system to Reserve with little headache which was great

Pros

I like the ability to create notes in a contacts profile as well as in the overall account. The "click" option is definitely nicer than having to scroll through a variety of items.

Cons

We are unable to have the minimum spend show up and have the food/beverage subtract from it. We have to manually find the remaining minimum which leaves the door open for a lot of mistakes. I also don't like that the contract/proposal doesn't update in real time so you have to keep track of the contracts/revised contracts that you send to the client

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

August 2018

Hi Kat, Thank you for taking the time to provide your feedback. We will certainly take your suggestions under consideration and issue a "change request" to our engineering team. Some of our best enhancements come from customers, so we appreciate the input! Keep them coming and feel free to reach-out if we can be of assistance.

Kelsie from World of Coca-Cola

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Reserve is easy to use and easily accessible across multiple systems.

Pros

I like that you can access Reserve on your Iphone or Android. It makes it easy to work from anywhere and check dates even when you are on a site visit with a client.

Cons

The event page has a lot of information to scroll through it is cumbersome to sort through. It would help if each user to set up the view on the event page so that the information that you need is at the top of the page.

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

August 2018

Hi Kelsie, Thanks for providing feedback on your experience with ReServe Cloud software. You will be pleased to know that customizing the home page per user, is already on our radar and in the works. Keep those suggestions coming, as some of our best enhancements have come from customer feedback. Wishing you continued success!

Bianca from Empire Polo Club

Ease-of-use

Value for money

Customer support

Functionality

June 2018

User friendly

Pros

I like that I can access my events from anywhere. It is great to be able to check availability when away from my desk,

Cons

There isn't really anything I do not like about the system, obviously with any change it takes time and learning.

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

June 2018

Hi Bianca, Thanks so much for taking the time to share your thoughts about ReServe. We know that switching from one platform to another can sometimes take a a bit of time to feel comfortable, but clearly you are on your way. Always reach-out if you need assistance with anything, we are here to help. ~Best wishes!

Marina from Hyatt House Falls Church

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Easy to use after some practice, but can be tedious when making updates or changes to menus etc

Pros

Great customer support. Can usually reach a live person immediately. Knowledgeable and professional.

Cons

Making updates to menus, letters and other settings. Tedious and difficult to navigate. Some redundant sections that I wish I could remove. Too cluttered.

Review Source: Capterra

Response: ReServe Interactive, ReServe Interactive

June 2018

Hi Marina, Thank yopu for making time for this reveiw. We appreciate the feedback, and always evalutate customer input for future changes within the system. There are some tips and tricks for tightening up the "add and edit" steps, so please reach-out and we'll walk you through that. Looking forward to our continued partnership with you.