ReServe Interactive Software


 

ReServe Interactive is an on-premise and cloud-based customer relationship management (CRM) solution for businesses of all sizes. It’s suitable for restaurants, sports and entertainment, catering, clubs, hotels, resorts, casinos, academic institutions and more. Primary features include customer interaction tracking, workflow automation, business intelligence, campaign management, lead management and analytics reporting.

ReServe Interactive enables users to study consumer trends, resolve business challenges, run competitive analysis and manage business operations. Users can track and access customer information and interactions within a single platform.

ReServe Interactive also features catering and event management, reservations, guest rooms and club membership management. It offers integration with e-signature tools, online payment processors, Google Calendar and more.

The solution is compatible with Windows, Linux and Mac operating systems. ReServe Interactive offers support via email, phone and online case submission.

 

ReServe Interactive - Events
 
  • ReServe Interactive - Events
    Events
  • ReServe Interactive - Tablet app
    Tablet app
  • ReServe Interactive - Booking calendar
    Booking calendar
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

30 Reviews of ReServe Interactive

Showing 1-20 of 30

 

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November 2017

November 2017

Useful but not user-friendly

Ease-of-use

Functionality

Product Quality

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Value for Money

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The ability to have everything on one site helped a lot. The communication between client and venue is also streamlined and simplified.

Pros

It is really useful and has great features. The design of the documents (event orders, contracts, etc) is customizable and nice looking.

Cons

It is a hard software to learn and not as user-friendly as one would think. The design of the software is dated.

Review Source: Capterra
 

guillermo from PASSION RESTAURANT GROUP
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

my experience with this software is amazing

Ease-of-use

Functionality

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Value for Money

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easy and fast events booking

Pros

fast
easy to work with
all in one screen
i can batch
set appointments
seee life cycle.
google calendar view

Cons

i would love if the software has a link where guests can make automatic deposit without me remind them or taking their information

Review Source: Capterra
 

Jodi from belvedere
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

I think this is a great program however I just a few things that I wish you can make changes to

Ease-of-use

Functionality

Product Quality

Customer Support

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Pros

Ease of use. It is so great how easy it is to use and make changes. i especially think access to reports and menus is great.

Cons

Ease of use. i don't want my staff to access into payments but would like to make changes to the menu if need be but it doesn't seem to allow both.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: August 2017

August 2017

 

Hi Jodi,
Thank you for taking the time to share your feelings about ReServe Cloud. We value your opinion and will continue to work on further refining the system.

Regarding your request for additional layers of security settings, I have submitted a change request on your behalf.

Kind Regards,
Mike Edmeyer
VP Sales, ReServe Interactive

 

Ellyn from The Field Museum
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

August 2017

August 2017

We use ReserveCloud to book all our internal and external events.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

Being able to work remotely on any device allows staff the flexibility to respond to customers in a more timely fashion.

Pros

Easy to use, easy to train new staff. Internal staff that is NOT booking events have a view only option allowing them to see space availability before making a request. Customer service assistance is easily available

Cons

Since documents are only available through a pdf making individual changes for customers can be difficult.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: August 2017

August 2017

 

Hi Ellyn,
Thank you so much for taking the time to comment! We truly value your opinion and will continue to strive to keep improving.

Regarding your desire to have an editable document, all documents are available in an MS Word output. -- We recently introduced an option in the lifecycle to choose if you want your default output in PDF form or Word. I'll send you instructions on where to adjust that setting.

Kind Regards,
Mike Edmeyer, VP Sales

 

Samantha from Fratellos ~ Homestead

August 2017

August 2017

The customer support was great to work with. One of them was wonderful with the onboarding procedure

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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quicker processing time- more bookings- less money spent on stamps

Pros

Ease of use-cloud based- constantly customizable. reduces half of the time that used to be spent on setting up events

Cons

We are a small company so having functions and events as separate things is not necessary for us. It is the only time that the staff gets confused, as they input the time line into the function but it doesn't show as event

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: August 2017

August 2017

 

Hi Samantha,
Thank you so much for taking the time to share your feelings about ReServe Cloud. We value your input and will continually strive to improve the system based on your input.

Kind Regards,
Mike Edmeyer
VP Sales, ReServe Interactive

 

Becky from Boulder Pointe Golf Club & Banquet Center
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

It was a very easy transition from the old program to Reserve Cloud. Customer support is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

This software has allowed our staff more freedom within their job positions, rather than just in the office for quotes and meetings, we are able to move around with clients and build their package/quotes in the event space or off site. It creates a more social experience for them and us. It is easier than ever to send information over, keep track of clients, bookings, and more. Even if we are building a custom menu it works great, it can be stored for later or just a one time thing. It has really kept our team on task and has boosted our sales, just due to ease of use and speed. We especially like that it has cut down on paper products as everything can be stored with the specific event for reference.

Pros

Flexibility is the biggest thing for me. It allows you to jump around very quickly between events and the online platform is great for where ever you may be. I use this on my phone, computer, and tablet with ease. Changing pricing and updates are very easy and it is extremely user friendly. It works great for my whole team!

Cons

I would say there isn't really anything in particular that I like least. In the beginning it was hard because the software was different, however, with practice it is old hat now. Sometimes error messages pop up, but it does self correct or you can just reload the page. No complaints here.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: August 2017

August 2017

 

Becky,
We are so pleased to hear about your wonderful experience with ReServe Cloud. Especially the favorable experience you had while converting from our legacy system ReServe Anywhere.

Although you are happy, we will always endeavor to improve. Please don't hesitate to reach out to me directly with any questions or concerns.

Kind Regards,
Mike Edmeyer
ReServe Interactive, VP Sales

 

Jennifer from Palasad

July 2017

July 2017

Customer support is excellent!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

Cloud based software is very convenient
Event Leads is extremely helpful.
Tasks makes my life easier.

Cons

It would be nice if there were more options to customize.
The speed when loading a new date is very slow.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: July 2017

July 2017

 

Hi Jennifer,
Thank you for your kind words. Regarding the ability to customize; ReServe Cloud offers the ability to customize fields, page layouts, templates and correspondence. I will have a team member reach out to make sure what you want isn't already possible. If it isn't, we'll create an enhancement request and provide it in a future release.
Thank you again!
Mike Edmeyer, VP Sales

 

Taryn from Restaurant Associates
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

We have transitioned this year to ReserveCloud from the desktop version and have loved it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

The software is easy on the eyes in many ways and is mostly user-friendly. The monthly calendar works well for me gives my coworkers and I the ease to jump around to many events in one screen. This software works for catering sales managers like myself but also we run our Inn through it (to book rooms) and small catering conference groups. It really works in a lot of different situations which is why I recommended to my old employer at the Steelstacks Bethlehem, Pa.

Cons

I would like to see a "Print Preview" button so that I don't have to leave the "services" section. I often want to see what my event looks like quickly while I'm working on adding items and have to exit out of my one screen to generate the documents and see it.

I also wish adding menu's was more user-friendly.

Lastly, I would like to see a way that I can batch generate the "daily summary reports" but not have them all run on the same page. Each day generated for the week should be printed on a separate page instead of having to print each one separately.

Review Source: Capterra
 

Jamie from Bluegrass Hospitality Group || Malone's Prime
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2017

May 2017

Customer service has always been consistently wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
Product Quality
Quality
Value for Money
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Pros

Features that make usage easy! I love that I'm able to access the software from phone, computer, table, etc.

Cons

Some of the features previously used on ReServe Interactive are not offered, thus making it difficult to produce the same reports we've used for years.

Review Source: Capterra
 

Jason from Restaurant and Banquet Facility group
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

have been using the software for over a year, reporting, adjusting, accessing the data, works great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
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More speed in taking banquet functions, access to any combination of data for reports and or planning, ablity to rebook parties and events effortlessly, ablity to give all key people access to what parts of the system that they need with out losing security, it has become a key part of our restaurant!

Pros

reports, can customize, you can modify as you grow, easy to access what ever you need at any time, record keeping

Cons

Over all layout scares everyone I have shown it to at first glance. Drop and drag options for the programing part would be a plus

Review Source: Capterra
 

Aleah from Undisclosed
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Exactly what we were looking for!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

In searching for an event management software, we were looking for a system that was easily navigable, highly customizable and that allowed for an extensive depth of reporting ReServe Cloud has ticked all of these boxes. I'm continually blown away by the high level of service provided by the entire team at ReServe Interactive, they're fast, comprehensive and really, really nice. With the Chat button in the system, their team has become an extension of our own, always only a click away and ready to help. ReServe Cloud was exactly what we were looking for and we couldn¿t be happier with our choice.

Pros

- Customizable fields and page layouts
- Extraordinary customer service

Cons

- Creating custom reports requires some practice
- Event list views can be tricky to navigate

Review Source: Capterra
 

Phillip from Gourmet Cuisine
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Great, love the functionality. Reserve Cloud is useful, powerful, and easily customize-able. Handles as much or as little as you need it to.

Pros

Flexibility, Cloud-based, Stores communication

Cons

Can be difficult to learn. LOADS to options to sort through to get what you want. Once set up it is fantastic though!

Advice to Others

Take the time to do the setup properly and thoroughly.

Review Source: Capterra
 

Jill from Flying Tee
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Review from Jill Pratt

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Support

I came on board here and Reserve was already being used, but no one was fluent with it. Everyone, myself included, just kind of fumbled around and tried our best. ReserveU was an awesome resource for this, but I knew there was functionality we were missing. So I asked for some training and in under 2 hours, the representative was able to show me myriads of ways to capitalize on the fantastic functionality in Reserve. It is a powerful tool once you know how to get around it.

Review Source: Capterra
 

Katie from Tesori Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2016

November 2016

Lots of customization

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Support

This software is great if you are looking for something fully custom. It did take some time trying to figure out what information works best as you have to be willing to play around with customizing all the sections. However, once you get use to the software it's much easier to maneuver the site.

One con of the site is that many of the sections are not collapsible which means lots of scrolling on long pages.

For ex, on the event details page, you are not able to collapse the sections (event details, billing details, functions, etc) which makes for a long page to scroll through. It would be nice that when you click on that page, all of the sections were collapsed and you could expand the section you needed to look at. This especially gets over whelming when you have information in multiple sections. It would make the page more attractive to the eye as it can be a bit overwhelming.

Pros

- Very custom
- Great customer service

Cons

- Lots of scrolling
- Some of the pages just have too much information on them and you need to be able to collapse sections
- Some of the pages do not carry over mandatory data. For example, if you are creating a new lead with a new account, the mandatory fields do not show in the Event Lead page which can cause some data not to be captured.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: November 2016

November 2016

 

Hi Katie,

Thank you for taking the time to share your thoughts on ReServe. Your feedback is very valuable. We not only appreciate the compliments, but will use your comments of concern to make improvements to the solution; so keep your suggestions coming!

Kindest Regards,
Team ReServe

 

Brenda from MS e-Center @ JSU
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

New user of the cloud Reserve

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
Product Quality
Quality
Value for Money
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Support

I have enjoyed ReserveIT for years. The new cloud software is so friendly and productivity for me is great. I enjoy the customer service and they have always been informative and so cordial. The customer service reps are awesome. I would highly recommend Reserve to others. Thank you.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: October 2016

October 2016

 

Hello Brenda,
Thank you so much for taking the time to share your thoughts about ReServe. Your positive feedback is appreciated, as we are always striving to provide the highest quality in products and services to our customers.
We are grateful you have allowed us to manage your events business, and look forward to a long partnership. Please continue to call upon us if we can be of service in any way.

Team ReServe

 

Jamal from Townhouse
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2016

October 2016

townhouse review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I had a short training on this program but it was easy to learn and adapt to. the program is easy to learn and customer support at the beginning was very helpful

Pros

ease of use

Cons

Would like to have more web tip to learn more about the software

Advice to Others

no

Review Source: Capterra
 

Maria from Lodgeworks
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2016

September 2016

Very satisfied with ReServe from start to finish! Thank you for all you do for us.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

My rep has been wonderful to work with, her attention to detail and follow up has exceptional. I'm at ease knowing she is handling our accounts. Thank you for all you do. We have signed on many accounts with ReServe and will continue because of the service we receive.

Pros

Functionality

Advice to Others

Would love to see ReServe interface with Social Tables

Review Source: Capterra
 

Jessica from Airway Fun Center

September 2016

September 2016

Professional and Accurate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support

Since getting reserve we have had many compliments on how professional our contracts now look. It has really helped streamline our event planning and making sure the information gets from point A to Z quickly and clearly.

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: September 2016

September 2016

 

Hello Jessica,
We appreciate you taking the time to share your experience with ReServe. Our primary goal is to provide a solution that will streamline the process of booking and executing events, so we are very happy hear we are coming through for you. Thank you for choosing ReServe to be your business partner.

Very Sincerely,
The ReServe Team

 

Kelly from Park Grill
Number of employees: 201-500 employees Employees number: 201-500 employees

September 2016

September 2016

Sales and Venue Manager

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Great Event Software! Park Grill has been able to track and secure more business with this platform. We believe our customers understand our documents and don't have many questions because everything is listed out for them.

Pros

Easy process for the event life cycle

Cons

I am too busy to clean up things that need to be changed on the back end

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: September 2016

September 2016

 

Hello Kelly,

Thank you for taking the time to share your comments about ReServe. We know our customers are looking for a solution that will work for them in the Event Sales process, and are delighted that ReServe is meeting your needs. We look forward to growing with you, and wish you continued success!

Sincerely,
The ReServe Team

 

Jennifer from Talk of the Town Restaurants
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2016

September 2016

CAN'T SAY ENOUGH GREAT THINGS ABOUT RESERVE INTERACTIVE!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Support

GREAT CUSTOMER SERVICE!!! Always so helpful, courteous, patient and immediately available to their clients.

Pros

The ease of using it

Cons

No cons what-so-ever

Review Source: Capterra

  Response: ReServe Interactive, ReServe Interactive

Date: September 2016

September 2016

 

Hi Jennifer,
We are thrilled to learn that ReServe is providing you with great customer service. Your success with our solution is of great importance to us, and we are happy to know that we are hitting the mark.
Thank you for taking the time to share your kind words.

Sincerely,
The ReServe Team

 
 
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