Responcierge is a cloud-based video and text chat tool suitable for businesses of all sizes. Customer service representatives can interact with clients using recorded video messages chat features.
Responcierge allows users to start a real-time text conversation with clients or record a video response to send. Users can record videos multiple times, review recorded responses and send the response they feel is best. The chat window can also display a telephone number for clients to call if they need additional support. Clients can also schedule a meeting within the chat window.
All video responses and chats are recorded and can be reviewed later. Administrators also have access to an analytics dashboard that displays graphs and reports about customer engagement and chat metrics.
Support is provided over the phone and online. Pricing is per user per month, and an annual billing option is available.
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