REVE Chat software


12 reviews(4.5/5)
12 reviews(4.5/5)

REVE Chat is a chat widget that can be added to businesses’ websites and is suitable for small to midsize companies in a variety of industries. Key features include live chat, voice calls, video chat, visitor queueing, proactive chat and analytics.

REVE Chat enables users to set proactive chat messages to appear from predetermined visitor actions. Users can save canned responses and manage chats from multiple websites within the same dashboard.

The appearance of the chat window can be customized to fit with the company’s branding. If all the customer reps are busy, customers can view the chat queue with waiting times and their position in queue. The solution enables users to track and monitor website visitors and get detailed information about their past visits, pages they have viewed, total number of chats that have been initiated and more.

REVE Chat is available for purchase on a monthly subscription basis.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , Web browser (OS agnostic) , Windows 2000 , Windows 8

12 Reviews of REVE Chat

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  • Wuilmer from Bazar Beloune el Grande

    Number of employees: 51-200 employees

    July 2018

    I love reve products

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love it because it is a live chat that provides the opportunity to make, calls or instant video calls using many communication applications in one place, I used this chat thanks to the REVE antivirus, whose technical assistance in addition to email uses live chat providing instant assistance and resolving any questions or concerns to the user through this chat, with fluid communication, in real time.

    Cons

    I have no complaints, when I used it it worked very well and I was able to solve my problem thanks to this video chat application reve, I think it is very good, for me this form of communication is much better than an email.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Paul from Omniserv Online Solutions (Pty) Ltd

    Number of employees: 2-10 employees

    August 2017

    Overall installation and support is fantastic.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Converting potential customers into customers. Providing great support to our customers about product information " how to's" etc..

    Pros

    The user interface is simple. Product setup is easy and intuitive. But, Facebook messager integration is my favourite. You are able to handle all your messaging in a single interface.

    Cons

    The outbound and offline, messages, in general, you are not able to add space or paragraph your messages.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: REVE Chat, REVE Chat

    August 2017

    Thanks Paul :)

  • January 2017

    A one stop shop for your Customer Engagement Software requirement

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good software. My company has managed to resolve a number of customer queries using this software. Could help if the pricing is reduced a little bit.

    Pros

    Video chat
    Offline form
    Visitor analytics
    Facebook chat integration

    Cons

    Free trial is only for 14 days, extending to 21 days would be preferable

    Review Source: GetApp
  • Preeti from YNG Media

    Number of employees: 51-200 employees

    November 2016

    Great tool for increased customer engagement

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use the tool to offer online assistance to the customers. The increased engagement with the customers through this tool has helped us grow your business and number of satisfied customers. After social media channels, I found this the best way to directly engage with the potential customers and offer them personalized support. There are many things I like about this live chat widget: ¿ Easy-to-use ¿ Customization ¿ Appropriate geo-location ¿ Quick reply ¿ Instant Chat ¿ Data capturing

    Pros

    Customization and ease of use

    Review Source: Capterra
  • Ron from Fonebox Pte Ltd

    October 2016

    Complete Live Chat Software for my WordPress website

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Pros: - all the features that i need in one software. live chat, visitor analytics, facebook chat, canned replies - comes with lots of customization options for chat banner and branding - I can also do voice and video chat with my customers instantly Cons: - Need a better design. It took a while for me to learn the dashboard initially - I also needed integration with Zendesk. It is not there yet.

    Review Source: Capterra
  • Mark from Pick And Drop Solutions

    October 2016

    Superb Live Chat Solution

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    REVE Chat dashboard is simple to understand and very user-friendly. I've used this software on my wordpress website. Their support team is very responsive and prompt. I could track the visitors in real time and on which page they are. It is really a great tool for communicating with website visitors. Our sales has doubled after we started using this software. Thanks REVE Chat.

    Review Source: Capterra
  • Kanchan from REVE Systems

    October 2016

    User friendly interface, great way to reach out to potential clients.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    REVE Chat is a great tool and is best way to offer a great customer service. The UI is clean and easy to use. The tool is pleasant to use and efficient among our agents. It is very easy to implement REVE chat on website and customize it. We are using it for support purposes and it matches our needs 100%.

    Review Source: Capterra

    Response: REVE Chat, REVE Chat

    October 2016

    Thanks Kanchan for taking out your time and sharing your feedback.

  • Anurag from Optimize Marketing

    Number of employees: 1 employee

    October 2016

    Amazing Live Chat Interface

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I¿ve used many live chat programs but liked REVE Chat because of various reasons: It is easy to integrate and customize. Most important thing is that it¿s dashboard is very easy to work and understand. Even handling multiple chats at a single time is very easy. Their customer support team is also very prompt and supportive.

    Pros

    Proactive chat feature is really amazing, it helped me reaching out to website visitors before they leave.

    Review Source: Capterra
  • Ankit from Ajura

    Number of employees: 11-50 employees

    October 2016

    All in One Chat assistance

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    REVE Chat is a complete package of Chat assistance you would need for your business website. Best part about using their services is the ease with which you can handle chat requests at Backend. The detailed Analysis that REVE Chat offers would make it very fluent and smooth to keep track on each and every person visiting your website via Chat support.

    Pros

    - Easy UI
    - Detailed Analysis
    - Good Support
    - add-on features

    Cons

    Not as such

    Review Source: Capterra

    Response: REVE Chat, REVE Chat

    October 2016

    Thanks Ankit for taking out your time for writing this review.

  • Sparsh from Kloud Talk

    Number of employees: 11-50 employees

    September 2016

    Nice Product, all the features you require

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Just the perfect features you require in a live chat tool, straight to the point. Priced wisely at 12 USD per month, Customer support is awesome and they go extra mile to help you out.

    Pros

    Just the perfect number of features you require for Live Chat

    Cons

    Auto Trigger of chat not available

    Review Source: Capterra

    Response: REVE Chat, REVE Chat

    September 2016

    Thanks Sparsh for your feedback.

  • Number of employees: 501-1,000 employees

    September 2018

    Quality
    Support
    N/A
    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Himanshi from REVE Systems

    Number of employees: 201-500 employees

    January 2017

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Review Source: GetApp
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