Richmond ServiceDesk Software


Richmond ServiceDesk is a cloud-based service desk solution that helps businesses tracks issues, service requests and configuration details using standardized CMDB (configuration management database) organization methodology. The solution is also available for on-premise deployment. Key features include IT service management, facilities management, human resource management and managed services.

Richmond ServiceDesk offers functionalities for customization. Users can make changes to configurations, features and options through a graphical user interface. Furthermore, the solution is designed so that all customizations remain in place even when the software is updated.

Richmond ServiceDesk includes a self-service application that allows end users to access a select library of online self-help resources. It also features reporting and analytics dashboards, customizable alerts and stakeholder notifications.

Richmond ServiceDesk is available on a monthly subscription basis that includes support via phone, email and through an online self-service portal.

Customer service desk
Customer service desk

Customer service desk

Incident list

Incident list

Incident statistics

Incident statistics

Server upgrade

Server upgrade

Service list

Service list

Support request

Support request

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10