--- title: "Ricochet360 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Ricochet360. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Ricochet360 is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/ricochet360-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Insurance CRM Software](https://www.softwareadvice.com/crm/insurance-crm-comparison/) / [Ricochet360](https://www.softwareadvice.com/voip/ricochet360-profile/) / Ricochet360 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/voip/ricochet360-profile/) Reviews [Alternatives](https://www.softwareadvice.com/voip/ricochet360-profile/alternatives/) # Ricochet360 User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 82 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 73 reviews (89%) - 4 stars: 7 reviews (9%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - Besides the core service of providing best in class dialer optimization services, I appreciate the ancillary products I can utilize like Spam Guru Pro. - The best feature on Ricochet360 is its automation such as texts,call tracking and social media tools. - Also, they have terrifically useful and helpful subject matter experts that efficiently help me optimize the product for our needs and capabilities. ### Most mentioned cons - Some features are buried under multiple menus, making navigation a bit cumbersome for new users - I faced a challenge in call routing especially during high inbound traffic period. - The interoffice chat has a lot of features that I miss from other platforms. ## Ricochet360 customer reviews Showing reviews 1-25 of 82 (page 1). ### Richochet Farmers Review - Overall rating: 5/5 - Reviewer: Gage H. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Its been great. We can track sales, and the auto-dialer is a dream. No more producers looking through lists finding "the best lead". You just go online and thats it, they wait for someone to be on the phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software has helped me track my leads and sales when others offered cannot. #### Cons you cannot customize much, unless you want to pay a consultation fee. I am happy to help and refer you to someone who can assist and implement quickly!! #### Reasons for switching to Ricochet360 CRM and Call Center Functionality --- ### Training review - Overall rating: 5/5 - Reviewer: Rocky H. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Just took some new employee training with [sensitive content hidden]. Very knowledgeable and thorough. Took the time to answer my questions and found answers to questions he didn't know himself. Good work [sensitive content hidden]. I am feeling comfortable moving forward and look to put up big numbers with Ricochet's help! #### Cons Not applicable. I'll come back if I feel the need to complain. #### Reasons for switching to Ricochet360 Ease of use and functionality far exceed ALM. --- ### Read contract - Overall rating: 1/5 - Reviewer: Steve J. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This review was submitted organically. No incentive was offered Not good at all, have much better at a lower price. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing at was good, read the contract. Save your time. #### Cons Everything, the training is no good, and the support is bad. --- ### Best Automation Tool - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2020 - Review source details: This review was submitted organically. No incentive was offered Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Automates processes. Easy to roll out. Maximizes callers' efforts. #### Cons The software works perfectly. At this time everything is exceeding our expectations. #### Reasons for switching to Ricochet360 Not quick enough. Not enough Admin controls. --- ### Great support from Werner - love the Zoom session access! - Overall rating: 5/5 - Reviewer: Donn S. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Just launched in March. Very positive so far. Still getting familiar with established protocols and such. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Used the Zoom support today to address some issues that were happening within our agency. [sensitive content hidden] did a great job of patiently walking thru our issues and addressing them one by one. Took the time to explain & respond to numerous questions and we were able to come up with proactive fixes as a result. Turned a big frustration (almost all due to operator error) into a very positive experience #### Cons Sales team performance tracking & reporting could be beefed up. Looking forward to call recording & AI coaching tools. --- ### Ricochet360 Review - Overall rating: 5/5 - Reviewer: Rachid K. - Verified reviewer: Yes - Industry: Banking - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered For a good success of your business, Ricochet360 is the best solution given the features it provides such as CRM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best feature on Ricochet360 is its automation such as texts,call tracking and social media tools. #### Cons Ricochet360 is an easy to use software with a good Marketing Management with 360 degree vision. --- ### Handmade Jewelry - Overall rating: 5/5 - Reviewer: Judy H. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience was very wonderful I would recommend it to anyone #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything was very easy to understand and use the step by step was easy #### Cons The customer support was very slow at getting back in touch. --- ### Great Quality Service - Overall rating: 5/5 - Reviewer: ESTHER H. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Pablo A. was very helpful and answered all our questions went over all the information to get us started quoting and was supper energetic and fun to speak with! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Program has a lot of helpful futures and where very easy to work with! Enjoy all the tabs that allow us to be detailed in notes as well as logging our calls per day future. #### Cons No complains as of now, excited to start quoting. Only bad thing is that other vendors get same information as us which can lower our chances of getting sale if they offer lower price. --- ### Great customer service! - Overall rating: 5/5 - Reviewer: Andi H. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Great customer service and training. I can always get a hold of someone to help! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros seems like an intuitive system. The customer support and training are great! #### Cons Learning how to navigate something new is always hard at first. --- ### Customer service is above the rest. - Overall rating: 5/5 - Reviewer: Nicole I. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Sometimes, it can be hard to use while using other programs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The price is what sold us first. Very good pricing. Customer service and the implentation team is wonderful. #### Cons I found it to be harder to navigate than other platforms. --- ### Great Product - Overall rating: 5/5 - Reviewer: Mandi J. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is in one place. Clear & easy use #### Cons I didn't find any imperfections in the system --- ### New User - - Overall rating: 5/5 - Reviewer: Devin H. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered So far so good. The onboarding has been very thorough but not overly complicated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The robust but simple reporting and monitoring. You can customize it to be what you want it to be. #### Cons We just started, so I don't have any at the moment. I'm looking forward to getting more familiar. --- ### 1st training and set up - Overall rating: 5/5 - Reviewer: Marix H. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall experience so far has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very thankful for the initial setup. Trainers did a great job of explaining. #### Cons I don't have anything negative at this time. --- ### Great platform to scale your business! - Overall rating: 5/5 - Reviewer: Keith Z. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pipeline tracking is a huge factor when managing a team of sales people. #### Cons I guess if I had to state something, the incoming calls could be placed in a waitroom that alarted the attendant a call was there. Again, I'm just listing something to improve on. Not a huge deal. #### Reasons for choosing Ricochet360 Features #### Reasons for switching to Ricochet360 more features --- ### Game Changer - Overall rating: 5/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Fantastic. Their team is extremely helpful in insuring my company is maximizing the tool and the resources available in it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It does what they said it would and more! #### Cons The system works very well. The funny thing is that anything I didn't like about the system was solved when I met with their team. --- ### Excellent CRM - Overall rating: 5/5 - Reviewer: Jonathan G. - Verified reviewer: Yes - Industry: Insurance - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Ricochet has been amazing and my rep [sensitive content hidden] has been extremely helpful with nay questions I have #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and very helpful to stay organized with the leads in the system #### Cons There hasn't been many things I have not liked about the software --- ### User Friendly - Overall rating: 5/5 - Reviewer: Kara W. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I find that the software is user friendly and has a lot of capabilities #### Cons Don't like incoming calls at the same time I am dialing out --- ### Works very well - Overall rating: 5/5 - Reviewer: Israel D. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered It is an excellent system where I have a few features I would like but overall I cannot complain. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love how well the support works and the seemingly almost endless flexibility this system has. #### Cons The interface is not the most intuitive and seems a little dated. There are a few features it could have. #### Reasons for choosing Ricochet360 I'm used to it. --- ### [sensitive content hidden] Was Great - Overall rating: 5/5 - Reviewer: keythel s. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This review was submitted organically. No incentive was offered Is a good platform, and the support team is the best ever #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros is Fast and easy to use #### Cons nothing for the moment --- ### Works great - Overall rating: 5/5 - Reviewer: Ethan L. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered [SENSITIVE CONTENT] was great in helping get our team setup #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Efficient, simple, effective. Great at helping agents bang out calls #### Cons Expensive, algorithim can get thrown off quickly, spam guru is iffy --- ### Great Value - Overall rating: 5/5 - Reviewer: Brittany H. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Ricochet is an excellent easy to use software. The changes being made are heading in the right direction. Great company/product! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use. Cut down on training time for new employees. Not a lot of requirements. Could check certain things on the go. Love that my consignors has access to log into. #### Cons Wish there was more analytic data/reports available. Was told we were going to be upgraded to 3.0 but never was. --- ### Great product - Overall rating: 5/5 - Reviewer: Marshawna J. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with ricochet has been great. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Love the efficiency of it. Great for keeping track of calls and leads sets. Keeps track of which callers are getting the most callas and which are at the bottom #### Cons Sometimes the calls disposition wrong after setting an appointment. Also would like to be able to disposition calls faster #### Reasons for switching to Ricochet360 Not good at all --- ### Was good at first - Overall rating: 5/5 - Reviewer: Frank C. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not really great but there were few things as simplicity. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros You don't need a phone since it uses VoIP over the internet. So you just need your laptop wifi and headphones. #### Cons Dropped calls. Crossed calls. Overpriced. Not Allstate compliant. Crashed way too often so we had to switch --- ### Ricochet works well - Overall rating: 5/5 - Reviewer: Jeremy S. - Verified reviewer: Yes - Industry: Insurance - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Customer service is good, especially [SENSITIVE CONTENT HIDDEN] #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Outbound calls work very well with complicated setup #### Cons Inbound calls can use a little work with logic --- ### Exceptional Service - Overall rating: 5/5 - Reviewer: Rosie S. - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Once you get familiar with it, the functions are great! Customer rep, was remarkable, she held my hand, was super knowledgeable and even tolerated me as I was extremely frustrated at times. I am so thankful for her and all she did to help me get up and running. #### Cons Simply getting familiar with ALL the functions, it has a ton that it can do so to an average tech person it can be overwhelming. ## More reviews [Next reviews](https://www.softwareadvice.com/voip/ricochet360-profile/reviews/?page=2) --- Ricochet360 Reviews, Pros and Cons - 2026 Software Advice