--- title: "Oracle Cloud CX Software Reviews, Demo & Pricing - 2026" description: "Review of Oracle Cloud CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/rightnow-cx-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Oracle Cloud CX Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/rightnow-cx-profile/reviews/) # Oracle Cloud CX Review Custom quote Free trial 1 plan Wondering if Oracle Cloud CX is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Oracle Cloud CX 4.3 [(16)](https://www.softwareadvice.com/crm/rightnow-cx-profile/reviews/) Pricing Pricing available upon request ### About Oracle Cloud CX For companies looking to meet the high service expectations of their customers, Oracle Cloud CX ensures that each and every customer is valued and supported. The customer experience suite gives businesses the tools needed to deliver great experiences that not only build and maintain loyalty but drive revenue. Oracle Cloud CX provides expansive customer experience applications across the entire stage of each customer's journey: the Internet, contact centers and social networks. It's an ideal fit for companies with dense consumer networks in a variety of industries, including retail, travel and entertainment, the public sector and online services. Many customers use the web constantly: for work, research, entertainment and more. Oracle Cloud CX gives a company's consumers a supportive, branded online experience from a computer or smart phone, providing anytime access to conduct research, resolve issues and purchase goods and services. Today's consumers are also constantly on the go - they are just as likely to visit your site on their smartphone as they are a desktop computer. This system optimizes services for myriad smart devices to provide a consistent web experience. With... Oracle Cloud CX, businesses can monitor and respond to feedback from customers on the social media channels, as well as integrating social media into the company's brand strategy, an important tool in today's market to increase customer satisfaction and build loyalty. Wondering if Oracle Cloud CX is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Oracle Cloud CX User Interface ## Popular Oracle Cloud CX Alternatives Main Product Oracle Cloud CX 4.3 [(16)](https://www.softwareadvice.com/crm/rightnow-cx-profile/reviews/) Ratings Breakdown - 4.09Ease of use - 4.18Value for money - 3.96Customer support - 4.59Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1003)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6996)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.6 [(910)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.70Value for money - 4.80Customer support - 4.59Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Kommo](https://www.softwareadvice.com/product/3142-Kommo/) 4.5 [(263)](https://www.softwareadvice.com/product/3142-Kommo/reviews/) Ratings Breakdown - 4.38Ease of use - 4.37Value for money - 4.17Customer support - 4.39Functionality Pricing Starting at $15.00 per month Get Price ## Oracle Cloud CX Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Oracle Cloud CX Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Oracle Cloud CX Activity Dashboard Activity Tracking Authentication CRM Customer Experience Management Data Security Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Language Predictive Analytics Real-Time Analytics Reporting & Statistics Templates Text Analysis Third-Party Integrations Trend Analysis Visual Analytics ## Oracle Cloud CX Integrations Oracle Service Integration rated undefined from -1 review Oracle Sales Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review ## Oracle Cloud CX User Reviews ## Oracle Cloud CX customer ratings - Overall rating: 4.3/5 - Total reviews: 16 ### Rating distribution - 5 stars: 8 reviews (50%) - 4 stars: 7 reviews (44%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (6%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.1/5 - Value for money: 4.2/5 - Customer support: 4.0/5 - Functionality: 4.6/5 --- ### Oracle CX - Sales Cloud. Efficient product and easy to adapt. - Overall rating: 4/5 - Reviewer: Daniel P. - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Oracle CX - Sales Cloud is a product that provides a great facility to establish a complete program of sales and CRM. Adapted to any company dedicated to the supply of services and sales, provides technical support to the efficient and quality user. At the interface level, it provides a complete visualization of the components with a nice and intuitive design. Its cost is high, since it is a product of Oracle and for this and other reasons its cost is high, but it can still be acquired without a greater risk of loss of investment. #### Cons Oracle CX - Sales Cloud offers few options to modify; In turn, it does not allow access to more advanced configuration functions. It allows you to choose visual themes, the limit is that you can only choose the available ones. The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration. --- ### Oracle for ECommerce - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I work for an ECommerce company and I use Oracle Cloud every day. I set up new items so we use it to add our skus and manage our vendor agreements and purchase orders. Oracle Cloud makes this very accessible and easy to undergo this process. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I like the the user face and setup of the program. It makes it easy to use and access the functions you need. I work in ECommerce and we use the program a lot for managing vendor agreements and accessing Purchase Orders. #### Cons The program is a bit slow and lags quite a bit. It took me a while to get used to moving at the pace it goes. Other than that, I don’t have many complaints. --- ### Inefficient - Overall rating: 2/5 - Reviewer: Stephanie S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used weekly for free trial - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I enjoy data entry and data management. I liked the ability we had in CX. #### Cons It is extremely hard to teach major gift officers how to use this software, it's much more technical than our team was willing to work with. --- ### Good tool for the administration of clients with potential sales. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Good ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool #### Cons This tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code. --- ### Very flexible and easy to use. - Overall rating: 5/5 - Reviewer: Ahmed e. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Overall it is a good sales tool. Top quality with low cost. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that its a powerful simple tool and easy to use for new emplyee and it does not need special training to use. I like its elegant yet smooth platform for both browser and mobile app. I like that its costs is lower for its category. I like that we can do a lot of customizations. #### Cons The global search was slow for me. Eventhough the effort that Oracle makes to improve their performance I constantly find myself refreshing to gather accurate data. --- ### Could not be happier with Oracle CX - Overall rating: 5/5 - Reviewer: Samuel R. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive, have loved every minute of working on Oracle CX. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Amazing powerful tool that makes CX and CRM management so simple and easy to use in any company of any size. #### Cons Daunting interface when you first launch Oracle, but you quickly overcome this. --- ### A secured tool for data management - Overall rating: 5/5 - Reviewer: Krishnamurthy S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Easy to use and explain to team members and it does it's job. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Oracle cloud is a secured tool and easy user experience. Could teach easily beginner about the usage. Amazing data entry and data management tool. #### Cons Boring interface and graphics can be improved in latest versions. Everything process looks same and user can be confused upon using as time goes. --- ### Smart, Quick and Simple Retail Solution. - Overall rating: 4/5 - Reviewer: Daniel O. - Verified reviewer: Yes - Industry: Retail - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Deeper look into our business. Great for tracking inventory, building customer profiles, and easy to use! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Oracle CX retail solutions has brought our company a much smarter, comprehensive, and cutting edge look into our business. Easy to explain to team members, great for looking into inventory, and automatic promotions on transactions are just a few of the perks of Oracle. #### Cons There are some occasions that there are some hiccups with starting up the software, but it usually is an easy fix. --- ### Oracle Cloud CX is very secure - Overall rating: 5/5 - Reviewer: Hugo S. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Oracle Cloud is an excellent software, very secure and a system that I can insert documents, send messages to the team. #### Cons It's a difficult software at first but I've gotten used to it and nowadays I don't trade for any other. --- ### Lots it can do - Overall rating: 4/5 - Reviewer: Perry G. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Oracle CX is a great product for interacting with our customers, giving them a good face of our company. It has lots of reports and lots of powerful tools to use. It helps up deploy our new software to everyone seamlessly, and provides a good customer interface #### Cons It is really complex to use, customer support is pretty hard to understand and follow directions. They need better hand holding and better answers to the issues that my staff brings up. --- Showing 1 - 10 of 16 Reviews [See All Reviews](https://www.softwareadvice.com/crm/rightnow-cx-profile/reviews/) ## Other Top Recommended Customer Experience Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **4** times [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) **4.6** (10506) Recently recommended **0** times [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) **4.3** (6996) Recently recommended **0** times [Hootsuite](https://www.softwareadvice.com/collaboration/hootsuite-profile/) **4.4** (3803) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Oracle Cloud CX with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice