# Oracle Cloud CX Software Reviews, Demo & Pricing - 2026 > Review of Oracle Cloud CX Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/rightnow-cx-profile --- [Home](https://www.softwareadvice.com/) / [Customer Experience Software](https://www.softwareadvice.com/customer-experience/) / Oracle Cloud CX Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/rightnow-cx-profile/reviews/) # Oracle Cloud CX 2026: Benefits, Features & Pricing Wondering if Oracle Cloud CX is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Oracle Cloud CX 4.3 [(16)](https://www.softwareadvice.com/crm/rightnow-cx-profile/reviews/) Pricing Pricing available upon request ### About Oracle Cloud CX For companies looking to meet the high service expectations of their customers, Oracle Cloud CX ensures that each and every customer is valued and supported. The customer experience suite gives businesses the tools needed to deliver great experiences that not only build and maintain loyalty but drive revenue. Oracle Cloud CX provides expansive customer experience applications across the entire stage of each customer's journey: the Internet, contact centers and social networks. It's an ideal fit for companies with dense consumer networks in a variety of industries, including retail, travel and entertainment, the public sector and online services. Many customers use the web constantly: for work, research, entertainment and more. Oracle Cloud CX gives a company's consumers a supportive, branded online experience from a computer or smart phone, providing anytime access to conduct research, resolve issues and purchase goods and services. Today's consumers are also constantly on the go - they are just as likely to visit your site on their smartphone as they are a desktop computer. This system optimizes services for myriad smart devices to provide a consistent web experience. With... Oracle Cloud CX, businesses can monitor and respond to feedback from customers on the social media channels, as well as integrating social media into the company's brand strategy, an important tool in today's market to increase customer satisfaction and build loyalty. Wondering if Oracle Cloud CX is right for your organization? Our Customer Experience Software selection experts can help you in 15 minutes or less. ## Oracle Cloud CX User Interface ## Popular Oracle Cloud CX Alternatives Main Product Oracle Cloud CX 4.3 [(16)](https://www.softwareadvice.com/crm/rightnow-cx-profile/reviews/) Ratings Breakdown - 4.09Ease of use - 4.18Value for money - 3.96Customer support - 4.59Functionality Pricing Available upon request Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6977)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.7 [(908)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.70Value for money - 4.80Customer support - 4.59Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Creatio CRM](https://www.softwareadvice.com/crm/bpmonline-profile/) 4.7 [(135)](https://www.softwareadvice.com/crm/bpmonline-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.67Value for money - 4.67Customer support - 4.67Functionality Pricing Starting at $40.00 per month Get Price ## Oracle Cloud CX Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Oracle Cloud CX Features - Popular features found in Customer Experience Customer Segmentation Customizable Fields Customizable Templates Dashboard Data Visualization Engagement Tracking Negative Feedback Management Real-Time Notifications Reporting/Analytics Survey/Poll Management - More features of Oracle Cloud CX Activity Dashboard Activity Tracking Authentication CRM Customer Experience Management Data Security Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Language Predictive Analytics Real-Time Analytics Reporting & Statistics Templates Text Analysis Third-Party Integrations Trend Analysis Visual Analytics ## Oracle Cloud CX Integrations Oracle Marketing Integration rated undefined from -1 review Oracle Service Integration rated undefined from -1 review Oracle Sales Integration rated undefined from -1 review ServiceNow Integration rated undefined from -1 review ## Oracle Cloud CX User Reviews Overall Rating 4.3 Ratings Breakdown 5 50% 4 44% 3 0% 2 6% 1 0% Secondary Ratings Ease of Use 4.1 Value for money 4.2 Customer support 4.0 Functionality 4.6 Daniel P. Verified reviewer 501-1000 employees Used weekly for less than 6 months Review source Reviewed March 2018 Oracle CX - Sales Cloud. Efficient product and easy to adapt. 4 Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services. Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Oracle CX - Sales Cloud is a product that provides a great facility to establish a complete program of sales and CRM. Adapted to any company dedicated to the supply of services and sales, provides technical support to the efficient and quality user. At the interface level, it provides a complete visualization of the components with a nice and intuitive design. Its cost is high, since it is a product of Oracle and for this and other reasons its cost is high, but it can still be acquired without a greater risk of loss of investment. Cons: Oracle CX - Sales Cloud offers few options to modify; In turn, it does not allow access to more advanced configuration functions. It allows you to choose visual themes, the limit is that you can only choose the available ones. The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration. Read More VR Verified Reviewer Retail 5001-10000 employees Used daily for less than 12 months Review source Reviewed November 2020 Oracle for ECommerce 5 I work for an ECommerce company and I use Oracle Cloud every day. I set up new items so we use it to add our skus and manage our vendor agreements and purchase orders. Oracle Cloud makes this very accessible and easy to undergo this process. Ratings Breakdown 4 Ease of use 5 Functionality Pros: I like the the user face and setup of the program. It makes it easy to use and access the functions you need. I work in ECommerce and we use the program a lot for managing vendor agreements and accessing Purchase Orders. Cons: The program is a bit slow and lags quite a bit. It took me a while to get used to moving at the pace it goes. Other than that, I don’t have many complaints. Read More SS Stephanie S. Verified reviewer Higher Education 501-1000 employees Used weekly for free trial Review source Reviewed October 2021 Inefficient 2 Ratings Breakdown 2 Ease of use 2 Value for money 3 Customer support 3 Functionality Pros: I enjoy data entry and data management. I liked the ability we had in CX. Cons: It is extremely hard to teach major gift officers how to use this software, it's much more technical than our team was willing to work with. Read More VR Verified Reviewer 501-1000 employees Used daily for less than 12 months Review source Reviewed June 2018 Good tool for the administration of clients with potential sales. 4 Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: Good ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool Cons: This tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code. Read More Ahmed e. Verified reviewer Computer Software Self-Employed Used weekly for less than 2 years Review source Reviewed August 2021 Very flexible and easy to use. 5 Overall it is a good sales tool. Top quality with low cost. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: I like that its a powerful simple tool and easy to use for new emplyee and it does not need special training to use. I like its elegant yet smooth platform for both browser and mobile app. I like that its costs is lower for its category. I like that we can do a lot of customizations. Cons: The global search was slow for me. Eventhough the effort that Oracle makes to improve their performance I constantly find myself refreshing to gather accurate data. Read More Samuel R. Verified reviewer Marketing and Advertising 2-10 employees Used daily for less than 2 years Review source Reviewed March 2019 Could not be happier with Oracle CX 5 Very positive, have loved every minute of working on Oracle CX. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Amazing powerful tool that makes CX and CRM management so simple and easy to use in any company of any size. Cons: Daunting interface when you first launch Oracle, but you quickly overcome this. Read More KS Krishnamurthy S. Verified reviewer Information Technology and Services Self-Employed Used daily for less than 2 years Review source Reviewed October 2022 A secured tool for data management 5 Easy to use and explain to team members and it does it's job. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Oracle cloud is a secured tool and easy user experience. Could teach easily beginner about the usage. Amazing data entry and data management tool. Cons: Boring interface and graphics can be improved in latest versions. Everything process looks same and user can be confused upon using as time goes. Read More DO Daniel O. Verified reviewer Retail 5001-10000 employees Used daily for less than 2 years Review source Reviewed May 2019 Smart, Quick and Simple Retail Solution. 4 Deeper look into our business. Great for tracking inventory, building customer profiles, and easy to use! Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Oracle CX retail solutions has brought our company a much smarter, comprehensive, and cutting edge look into our business. Easy to explain to team members, great for looking into inventory, and automatic promotions on transactions are just a few of the perks of Oracle. Cons: There are some occasions that there are some hiccups with starting up the software, but it usually is an easy fix. Read More HS Hugo S. Verified reviewer Environmental Services 2-10 employees Used daily for less than 2 years Review source Reviewed June 2022 Oracle Cloud CX is very secure 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Oracle Cloud is an excellent software, very secure and a system that I can insert documents, send messages to the team. Cons: It's a difficult software at first but I've gotten used to it and nowadays I don't trade for any other. Read More Perry G. Verified reviewer Computer Software 2-10 employees Used weekly for less than 12 months Review source Reviewed December 2018 Lots it can do 4 Ratings Breakdown 3 Ease of use 4 Value for money 2 Customer support 5 Functionality Pros: Oracle CX is a great product for interacting with our customers, giving them a good face of our company. It has lots of reports and lots of powerful tools to use. It helps up deploy our new software to everyone seamlessly, and provides a good customer interface Cons: It is really complex to use, customer support is pretty hard to understand and follow directions. They need better hand holding and better answers to the issues that my staff brings up. 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