About SABIO

SABIO is a cloud-based knowledge management solution designed for businesses of all sizes. The solution caters to multiple segments including customer service, sales, marketing, field services, human resources and IT. Key features includes full-text search, document search, smart tree, dictionary, ratings, templates, messaging and reporting. The solution offers an optional on-premise deployment as well.

SABIO uses smart algorithms to learn from user interactions. Search results are ranked on the basis of relevance, accuracy, tags and popularity. Users can use filters to customize searches. Click-through smart trees allows users to access organization’s knowledge base.

SABIO lets users track the history and validity of con...


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13 Reviews of SABIO

Average User Ratings

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October 2017

User Profile Picture

Dustin from ocon Office Concept GmbH

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

Sabio helpes us and our teams to work more efficient and deliver better quality

Higher productivity due to faster training times and less daily questions - and a big step regarding quality delivered to our customers

Pros

Easy to train to our employees, easy to setup for all our departments; Smart architecture allowing all kind of departments to understand how to work with the software; Our customers mostly fell in love and also started to participate in the knowledge manegent processes; It really helps -. not just pretends to do so.

August 2019

Miguel A. from Webhelp

Company Size: 10,000+ employees

Industry: Marketing and Advertising

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2019

Very helpful

It really helped us. We are no longer as dependent on certain employees. We had problem in the past when an experienced employee left the organisation. Now we have all the organisations knowledge organised and available for everybody anytime.

Pros

It helped us in different aspects, mostly increasing productivity, reducing the training period of our new employees and increasing quality

Cons

After using Sabio myself and many employees of mine i'd say that the us of it is not instinctive enough. We have still issues on getting used to the seach function. It could be improved.

Reasons for Choosing SABIO

We had experience with other Knowledge Management systems and were a bit disappointed and therefore we were looking to test something new

November 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

November 2018

Next generation biological data Management

One stop data Management ... U can easily retive all information. Good experience

Pros

Well define GUI, optimiz process, good data handaling

Cons

Bigger size software, many bugs still need to fix.

November 2017

Rolf from QualitiKs GmbH

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

SABIO turns decentralised knowledge to company-wide wisdom

Higher efficiency in customer service, centralised knowledge (just "one truth").

Pros

SABIO enables our own and customers' teams to always concentrate on "the real thing", because no one has to screen his inbox again and again or needs to click through a file chaos on a groupdirectory. Whenever a new information is added to a product or a change within a process occurs - update it in SABIO and it's there for everybody. It is easy to administer and even easier to use. SABIO gives us and our customers a central organised platform for all our company knowlegde and that helps us to have the right solution for our customers at the time being.

Cons

It is not much about the software - it is more likely about the selected approach that WE took. We had to re-engineer some content several times because we didn't take enough time in the beginning to think about the right structure. SABIO allows you to do it like you want to - which in our case was not the most efficient approach ;-)

May 2017

Lukas from Transgourmet Deutschland GmbH & Co OHG - Transgourmet Contact Center

Company Size: 1,001-5,000 employees

Industry: Wholesale

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2017

I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a partner

Pros

We are using SABIO for almost 4 years and managed to consolidate our very heterogenous and extensive service center knowledge with this easy to use knowledge base. Our agents started using SABIO with virtually no training thus the user acceptance was and still is overwhelming. With SABIO we´ve significantly raised our response rate and got rid of other knowledge sources. SABIO helps us to keep our service knowledge on the point and helped us to further reduce our error rate. I can wholeheartedly recommend SABIO, both as central knowledge management platform and as a business partner. Thus far, I have not come across a company that so openly, constructively and authentically looks after the needs of its clients.

November 2017

Kristin from MLPdialog GmbH

Company Size: 51-200 employees

Industry: Insurance

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

Sabio Knowledgement is the vault for our financial structure - our KNOW HOW!

- speed of spreading our knowledge to our agents in our daily business - rescue Know-How when employees leave the company

Pros

Losing Know How is a complete disaster for a company. Years of aggregated information can be lost in a moment. Sabio helps us to protect our Business. Know-How can be transferred to all users. The architecture is very clean and easy and intuitive to use. Our employees use it every day to adapt their competences or just to be sure that they are right. The software is easy to integrate, the support is great and their time of responding is very quick. We will never give up our Sabio!

Cons

Maybe more possibilities for our "company look and feel" - design in a standard version. Put this topic is not that important for us.

November 2017

Benjamin from gevekom GmbH

Company Size: 501-1,000 employees

Industry: Outsourcing/Offshoring

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Sabio is a real revolution in knowledge management

Cost savings in customer service through more efficient knowledge management. Simple setup and low implementation effort. The support is very reliable and above average competent.

Pros

Sabio is an innovation in knowledge management. The structure and handling enable an efficient handling of customer concerns in customer service.

Cons

I think there might be more integration partners & platforms for Sabio integration. Otherwise, I am very satisfied with the setup, the documentation and the support

October 2017

Andrea from FRoSTA AG

Company Size: 1,001-5,000 employees

Industry: Consumer Goods

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

The entire product-knowhow is provided to our consumerservice. Great - one mouseclick away.

Short times in search for internal Information Same knowledge in exactly (!!) same wording for all colleagues from Consumer Service

Pros

SABIO is easy to learn and quickly understandable due to it`s surface analouge to modern applications but slimmed... no superfluous buttons and no areas you will never visit. All text can be maintained easily and transparently. Expierytime may vary from text to text, responsibilities too! Tree-structure will always give us a top overview, now matter which scale of data Searchfunction works faultless. Order in structure can be adapted easily by drag-n-drop.

October 2017

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Ingo from O'Donovan Consulting AG

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Great product - easy to implement - great impact on customer service

lower processing time of tickets higher customer satisfaction stable communication processes in IT crisis situations

Pros

easy to implement and good value for Money easy to use for CS representatives good support for publishing processes possible to integrate the Google search application Integration with ticketing Systems (while you type the problem keywords -Sabio is already searching in the Knowledge database)

Cons

collaboration functions could be more elaborated copy&paste could be easier to integrate existing documents

October 2017

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Matias from O'Donovan Consulting AG

Verified Reviewer

Company Size: 11-50 employees

Industry: Management Consulting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

We selected knowledge databases for numerous clients. SABIO wins pitches on user experience.

Pros

End users are usually very satisfied with look and feel and search results so adaption is easy. Implementing style guide and using SABIO as the key knowledge repository for agents as well as self-service works very well.

Cons

Sometimes in the past we missed certain functionality in the editor and an API for Facebook in when doing social customer care.

October 2017

Dirk from DPD Deutschland GmbH

Company Size: 5,001-10,000 employees

Industry: Logistics and Supply Chain

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

Easy to use and implement. Great support received during implementation

We were able to reduce the amount of time needed to get new CS agents ready to go by about 50%. We increased the quality and consistency of our CS, since every agent now has Access to the latest Information almost in real time. We were able to reduce the number of questions agents had to ask their team leader.

Pros

Our sales and CS agents have a very easy time to use this system, thanks to the simple tree structure and Google-like search engine. Editorial work is also done easily with the CK Editor and it does not take long to make changes, whether it is a structural or text adjustment

Cons

Sometimes, when you make editorial changes, it takes quite long for them to be saved. That can cost you some time when you are trying to edit serveral branches or texts. It also takes up a little too much time to download reports.

January 2018

Günter from Commerz Direktservice GmbH

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Knowledge Management with variety of innovative functions and excellent cost-performance ratio

Pros

Easy to integrate, Easy to Use Fast Set-Up good Support really works excellent cost-performance Ratio innovative functions

Cons

one thing: Our Key Account Manager changed a little bit often.

October 2017

Jochen from manufaktur 4.0 gmbh

Company Size: 2-10 employees

Industry: Executive Office

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

perfectly balanced set of KM functionality

every one in our team has started to use our new KM-processes. A real success story.

Pros

First I like the perfect scalability of the tool. Beside this I found the logical structure of the tool very helpfull for a sucessfull integration in our team.

Cons

Like every tool it needs some hours to acclimatize. So it was not so easy to identify all potential value in 1-2 days.