Convoso Cloud Contact Center software


9 reviews(5.0/5)
9 reviews(5.0/5)

Convoso’s all-in-one contact center platform generates and converts leads faster using multiple communication channels. The cloud-based solution offers multiple dialing modes (predictive/power/preview) along with two-way texting, voice broadcasting, outbound emailing, ringless voicemail drops and Dynamic IVR to pre-qualify leads automatically.

As a cloud-based solution, Convoso’s Contact Center solution is accessible over the internet through servers maintained by Convoso. 

The solution supports customer-centric industries, including insurance, travel, debt settlement, education and more. It helps users manage call volume, sell products or services, conduct market research and qualify sales leads. 

The predictive dialer helps users predict agent availability and maintain the pace necessary to ensure maximum call volume. Dynamic IVR automates customer flows so that maximum customer queries are solved through automated and human-like responses and the rest of the queries are routed to the appropriate agent.

Supported Operating System(s):
Web browser (OS agnostic)

9 Reviews of Convoso Cloud Contact Center

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  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    May 2018

    An excellent piece of software that has lead to increased productivity and leads using automation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The number of leads that get generated and converted after using this software has been astronomical. It's lead to very large gains & has become an integral piece of software to our company.

    Cons

    The program feels perfected at this point and so cons are nearly non-existent. We love the clean and intuitive UI & we love the way reports get exported in a timely manner. The only inconvenience we experience at times are network related & they are so rare we barely notice.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Convoso, Convoso

    May 2018

    Thank you so much for the kind words. We're happy to hear how Convoso has lead to very large gains for you and will continue to do everything we can to keep it that way. We're always striving to be 100% error-free and know that we are on top of it whenever you do experience any network issues.

  • Re nauta from The Unicorn Group

    December 2017

    This is necessity for anyone in sales who cold calls.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Convoso has a really cool workflow automation that has elevated my productivity quite a bit and I'm definitely profitable.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Marissa from Enver Solar

    Number of employees: 201-500 employees

    December 2017

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    List life, easy to use, no external softphones, amazing support! Customer rep is the best! She works with you, reaches out to you to help optimize your account. She is always there! Thats one of the best benefits you can get with any software.

    Pros

    What I like about this software most is the list life. My call lists lasts a lot longer with Convoso. Also, the dial threshold's. That really helps control your data. Reporting is amazing and the customize able dash board is awesome as well!

    Cons

    Having to remove the call list from each drip before deleting it, not being able to re disposition a lead from the admin side.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Convoso, Convoso

    December 2017

    We're happy to know that the account optimization with Jennifer has made a difference to your contact rate and will be sure to share the kind words with her and the rest of our team. We have also taken note of your feature requests and both will be implemented shortly. Thank you again for choosing Convoso!

  • Holly from Car Guardian

    Number of employees: 51-200 employees

    September 2017

    Convoso's system and team are amazing! They take care and consideration of their customers needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have EVERYTHING I believe! This system was built in such a way that you can add or remove features your team needs as it grows. I am really impressed with he fact that you all really listen to what the customer needs and make changes on a global level when you find a helpful fix for 1 client and make it available for all.

    Pros

    I love how flexible the system is and that a lot of changes don't require an engineering background to apply. Their team walked us through the custom features and reports we needed and made themselves available the days we launched in order to help troubleshoot. This team really goes above and beyond for customers needing custom fields. If the changes look like a good fit they instantly make them available to ALL current users as well!!

    Cons

    There is a slight learning curve like with any new software so be patient because on day 2 when it all clicks you will be so thankful! Everything is liked, but some of the reports could be combined due to the ability to customize further to meet your specific kpi needs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Convoso, Convoso

    November 2017

    Holly, thank you so much for the kind words. It has been an absolute pleasure working with you and the entire team at Car Guardian. Our goal at Convoso is to provide a platform that is easy-to-use yet flexible to meet the requirements of every type of business and your review is another validation that we're on the right path. Thank you once again!

  • Nate from Telemoc

    June 2017

    Top notch predictive dialer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The biggest benefit was our call completion ratio.

    Pros

    I've used a couple dialers out there. The appeal in Convoso is their ability to complete calls. They completely nearly 100% of my calls the bulk of the time.... It's really impressive

    Cons

    Their administrative UI took some time to get used to. I think the layout could be made a bit more user-friendly.

    Review Source: Capterra
  • Mike from Trimax Realty & Loan

    Number of employees: 11-50 employees

    June 2017

    This Dialer has it ALL!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We spend less time waiting for calls and no other system has this kind of connect rate!! Love it

    Pros

    It has lead management, a fully integrated PBX, tons and tons of features that help optimize your operation and minimize the need for a admin to run it. it pretty much runs on auto pilot. The Reports are easy to use and provide any possible data you may need.

    Review Source: Capterra

    Response: Convoso, Convoso

    June 2017

    Thanks so much for your review Mike! We appreciate your loyalty and hope to continue providing you with great service and next-generation call center solutions.

  • Shane from Peoples Bank

    Number of employees: 501-1,000 employees

    May 2017

    Our most valuable tool we use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    cost and performance tracking, improved speed to contact, decreased lead spend, increased revenue

    Pros

    Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

    Cons

    The only thing I don't like is the only thing it can't do but no one else can either. CRM functionality will always be more difficult due to the dialer integration, but we have made it work quite well.

    Review Source: Capterra
  • julie from University Bound

    May 2017

    Great Customer Support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have a great customer support team there. It feels like we are our rep's only customer because she goes out of her way to help us customize to the extent that we can. I also like the agent monitor setup.

    Cons

    Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.

    Review Source: Capterra

    Response: Convoso, Convoso

    December 2017

    Thank you very much for the kind words, Julie. We understand the importance of giving every customer the neccessary time and attention in order to get the most out of our platform. We have also taken note of the report you're looking for and will have our team reach out to get more information about it.

  • Steve from DX

    Specialty: Retail

    April 2014

    Great support, individual approach

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Great functionality and quality of service. I began using this software at the recommendation of one of my friends.

    Cons

    I've had some small difficulties with accessing the dashboard.

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