# Convoso Software Reviews, Demo & Pricing - 2026 > Review of Convoso Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/safesoft-contact-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Convoso Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/)[Alternatives](https://www.softwareadvice.com/voip/safesoft-contact-profile/alternatives/) # Convoso 2026: Benefits, Features & Pricing Wondering if Convoso is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pros and Cons - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Convoso 4.5 [(387)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Pricing Starting at $90.00 per month ### About Convoso Convoso is an outbound sales platform built for high-performance revenue teams and contact centers. Designed for organizations that depend on outbound sales to acquire customers, Convoso helps businesses increase contact rates, maximize agent productivity, and lower customer acquisition costs. Convoso unifies high-performance dialing, campaign management, and intelligent number management to help teams connect with more prospects and convert more opportunities. Businesses can automate workflows across lead, campaign, and list management while engaging prospects through voice, SMS, email, and AI-powered agents. Intelligent number management capabilities help businesses monitor number health, optimize number pools, automate procurement, and match the best number to each lead. Combined with predictive dialing, sub-5-second speed-to-lead, advanced call classification, built-in compliance controls, and real-time analytics, Convoso helps organizations scale outbound operations with confidence. Wondering if Convoso is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Convoso User Interface ## Popular Convoso Alternatives Main Product Convoso 4.5 [(387)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.48Value for money - 4.51Customer support - 4.51Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [RingEX](https://www.softwareadvice.com/call-center/office-profile/) 4.2 [(1203)](https://www.softwareadvice.com/call-center/office-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.05Value for money - 4.01Customer support - 4.27Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Intermedia Unite](https://www.softwareadvice.com/voip/intermedia-unite-profile/) 4.7 [(188)](https://www.softwareadvice.com/voip/intermedia-unite-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.73Value for money - 4.77Customer support - 4.67Functionality Pricing Available upon request Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price ## Convoso Pros and Cons We analyzed 387 verified reviews for Convoso to find out what actual users really think. Select to learn more Intuitive Daily Workflow Management Convoso offers a user-friendly interface that simplifies daily tasks and makes onboarding easy for all team members. Its straightforward design helps users quickly navigate features, manage campaigns, and access information, reducing stress and improving productivity for both admins and agents. Responsive And Knowledgeable Support Convoso's customer support team is praised for being quick to respond, helpful during onboarding, and knowledgeable about resolving issues. Users value the hands-on assistance, thorough guidance, and willingness to implement feedback, making it easier to overcome challenges and optimize use. Efficient Automated Dialing System The dialer in Convoso streamlines outbound calling with automated, predictive, and power dialing options. Users appreciate its reliability, real-time data, and ease of use, which boost contact rates and productivity. Integration with CRM and flexible features make it suitable for teams of various sizes. Frequent Call Disruptions And Bugs Users report dropped calls, connection delays, audio problems, and system outages that disrupt workflow. Issues like complicated transfers, buggy status updates, and long wait times are common, with recurring crashes and forced pauses impacting call center reliability and agent efficiency. ## Convoso Pricing and Plans Starting price: $90.00 per month Free Trial Free Version Basic $90.00 per user, per month Plan includes: - White Glove Customer Service Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Convoso Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Convoso Access Controls/Permissions Activity Dashboard Activity Tracking Agent Interface AI/Machine Learning Alerts/Notifications Answering Machine Detection API Auto-Dialer Automated Routing Automatic Call Distribution Automatic Outbound Dialer Blended Call Center Callback Scheduling Call Center Management Call Disposition Call List Management Call Queues Call Reporting Call Scheduling Call Tagging Call Tracking Call Transfer Call Whispering Campaign Management Campaign Specific Caller ID Compliance Management Computer Telephony Integration Contact Database Customer Database Customer History Customer Segmentation Customizable Fields Customizable Reports Data Import/Export Email Management FCC Compliance For Sales Teams/Organizations FTC Compliance Inbound Call Center Integrations Management Interaction Tracking Lead Capture Lead Distribution Lead Generation Lead Management Lead Qualification List Management Manual Dialer Monitoring Multi-Campaign Multi-Channel Communication Online Voice Transmission Outbound Call Center Performance Management Power Dialer Predictive Dialer Preview Dialer Progressive Dialer Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Reporting Reminders Reporting & Statistics Sales Activity Management Sales Reports SMS Messaging Third-Party Integrations Voice Mail VoIP Connection Workflow Management ## Convoso Integrations Salesforce Sales Cloud Integration rated undefined from -1 review Dynamics 365 Business Central Integration rated undefined from -1 review Google Maps Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review LeadsPedia Integration rated undefined from -1 review Zendesk Sell Integration rated undefined from -1 review See all 12 integrations ## Convoso User Reviews Overall Rating 4.5 Ratings Breakdown 5 62% 4 29% 3 7% 2 2% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.5 Customer support 4.5 Functionality 4.5 VR Verified Reviewer Insurance 201-500 employees Used daily for less than 2 years Review source Reviewed December 2025 great work space 5 rightnow its doing great its been awhile since the calls have been slow its a great price and easy to use Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: its very easy to use and very easy to learn its easy to work with it has a great way of doing things easy. Cons: their dont seem to be nothing much wrong with convoso but it does be slow with calls some times but not all the time Read More VR Verified Reviewer Insurance 501-1000 employees Used weekly for less than 6 months Review source Reviewed April 2026 Two Weeks In: My Honest Convoso Experience 5 Overall, my experience with Convoso has been positive, especially considering we switched to it just two weeks ago at Pitch Perfect. The system is fast, the layout is simple, and it keeps my workflow organized without feeling overwhelming. I like that everything I need as an agent — my call log, dispositions, recordings, and callbacks — is all in one place, which makes my day run smoother. The dialer is efficient and keeps me on active calls instead of waiting, and accessing call recordings directly from the call log is a big advantage for reviewing details quickly. The only part I don’t like is the callback notification: when I’m already on another call, the reminder pops up for just a second and disappears, and I can’t reopen it or click it again. That makes it easy to miss. But overall, Convoso has made my workflow more consistent, productive, and straightforward, and the transition has been smoother than I expected. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Two weeks ago we switched to Convoso at Pitch Perfect, and what I liked most is how smooth and efficient the whole workflow feels for me. Everything I need is right in front of me, so I’m not wasting time searching through menus or clicking around. The dialer is fast, the interface is simple, and it keeps me focused on actually talking to people instead of waiting between calls. I also really appreciate how easy it is to access my call recordings directly from the call log. It makes reviewing calls or confirming details quick and stress‑free. Overall, Convoso helps me stay organized, productive, and consistent throughout my shift — and that’s the part I value the most. Cons: What I liked least about Convoso is the way callback notifications work when I’m already on another call. When I set a callback and the notification pops up at the bottom right corner, it only stays for a second and then disappears. Once it disappears, I can’t click it again or reopen it from the screen. I don’t like that because it makes it easy to miss the callback I just scheduled, and I can’t go back to that exact notification once it’s gone. Reasons for switching to Convoso I’m not in management, but from what I heard in one of our meetings, our CEO mentioned that the company is growing and we need different dialers for different campaigns. That’s the main reason I’m aware of for why we switched from Chase Data Dialer to Convoso. From my side as a user, I just adapted to the new system and started working with it day‑to‑day. Read More DR Daniel R. Verified reviewer Legal Services 51-200 employees Used daily for more than 2 years Review source Reviewed April 2025 Updated Review 4 Previously 3 Pretty solid servicing a medium sized team overall. Ratings Breakdown 3 Ease of use 3 Value for money 2 Customer support Previously 3 4 Functionality Previously 3 Pros: More reliable than some competitors our company has tried. Cons: Customer support can be slow at times, with challenges getting answers from support staff in a timely manner. Vendor Response Hi Daniel, Thank you for taking the time to share your feedback and for being a long-time Convoso customer. We appreciate your note on reliability, and we’re glad to hear Convoso has been a solid solution for your team. That said, we're sorry to hear about your experience with support response times. Your feedback is extremely valuable, and we take it seriously. Our team will be reaching out directly to better understand the challenges you’ve faced and explore how we can improve your service experience moving forward. Thanks again for helping us get better — we’re committed to earning back your full confidence. — The Convoso Team Replied August 2025 Read More MR Maria Desiree R. Verified reviewer Telecommunications 2-10 employees Used daily for more than 2 years Reviewed February 2026 best ive used 5 Really good company I would recommend makes my job a lot easier we tried others in the past and nothing compares Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: they way they help to solve any problem I have always make sure they get everything you need to be successful. Cons: Nothing I can say bad about them. They do everything I ask of them best company I used thus far. I would recommend. Reasons for choosing Convoso seems simpler and up to date and they assign you a customer success manager to help you as often as needed Read More OA Olamide A. Verified reviewer Insurance 5001-10000 employees Used daily for less than 2 years Reviewed February 2026 Ominipresent and Ominipotent potential 5 without further Ado, Convoso has really made working in my supervisory role the most seamless. It has helped me manage all my tasks and given me an omnipresent eyes on all my team members Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: the ease of access with user friendly interface makes convoso very efficient for everyday operations. Cons: requires stronger and stable internet connection to function optimally. System responsiveness and call quality maybe affected by weak internet connection. Reasons for switching to Convoso Convoso had better user interface and more friendly for day to day operation Read More BB Brix B. Verified reviewer Insurance 11-50 employees Used daily for less than 2 years Reviewed February 2026 My Convoso Experience 5 My experience so far has been great. I've tried several dialers in the past and so far convoso has been one of the easiest and nicest looking dialer. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: User interface design is easy to understand. Creating customer reports is super simple and easy. As a manager who uses convoso, I had an easier time using it than my previous dialers. Cons: Some of the custom reports get a little buggy. It used to be more convenient but if you have a lot of custom reports generated and you select one, you would have to scroll all the way up instead of automatically being at the top. Reasons for switching to Convoso The UI design of Convoso are a lot more user friendly. Read More EA Erick A. Verified reviewer Telecommunications 11-50 employees Used daily for less than 2 years Reviewed September 2025 Convoso; Efficient & Easy To Use. 5 Amazing, Convoso in my day to day use is very efficient and easy to use, I've been able to pull up reports effortlessly and due more then what one could imagine. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Reports; Being able to obtain reports for success/conversion rate Being able to obtain reports for adherence Being able to obtain reports for statuses used Being able to obtain to monitor agents real time Being able to track call logs Cons: Not being able to just switch an agents status from an Admin's Convoso. Not able to send a text message while on an outbound call (that would be an amazing feature). Reasons for switching to Convoso Much more efficient and very easy to use for both an agent and an admin. Read More RJ Rogelio J. Verified reviewer Outsourcing/ Offshoring 51-200 employees Used daily for less than 12 months Reviewed September 2025 Turn key dialer as it finest 5 Support is great, fast and helpful, they even do some stuff for us when needed and are always available within a few minutes of our support request. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: the initial setup was done for us, we just have to login and start receiving calls, it was simple and easy for the team Cons: the take some time to get the onboarding done. this could always improve but it was decent, the team was always in contact and ready to step in and help Reasons for choosing Convoso support and power dialer that was on our plans in the future Reasons for switching to Convoso connectivity was not great and the agents had issues Read More RS Rochae S. Verified reviewer Health, Wellness and Fitness 11-50 employees Used daily for less than 6 months Reviewed February 2026 Easy to Navigate 5 Overall I've had a good experience with Convoso. It's very user friendly and simplified to other dialers I've used in the past. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: User friendly and easy to navigate. I like that it is simplified compared to other dialers I've used in the past. Cons: Only thing I dislike is getting random security checks having to verify a code through my email when I'm logging into the system in the morning. Reasons for switching to Convoso I made the switch because I started with a new company and they use Convoso Read More VP Viviana P. Verified reviewer Hospitality 11-50 employees Used daily for less than 6 months Review source Reviewed September 2025 Convoso Experience 5 My experience with Convoso is it is a good program. There are still some small issues that need to be taken care of or adjusted but overall its a very simple system to use for a call center enviornment. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: What I love most about Convoso is the system is very easy to manage. It's easy to be able to take a call and to transfer to another department without any issues. Also logging in is much easier compared to the other system I use to use. Cons: The least thing I like about Convoso is there is no setup to where you can place a call on hold and call other line on the other line. You would have to finish the first call before making another call. Unfortunately, I cannot do a three way or a conference call with the system. Also, the system has its moments where if it does not get a good wifi connection it will log you off of the system and you have to log back in. Reasons for switching to Convoso The system was glitching and most calls coming in were Spam Calls. Read More Showing 1 - 10 of 387 Reviews [See All Reviews](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) ## Convoso Popular Comparisons [Ringover vs Convoso](https://www.softwareadvice.com/voip/ringover-profile/vs/safesoft-contact/)[RingEX vs Convoso](https://www.softwareadvice.com/call-center/office-profile/vs/safesoft-contact/)[DialedIn CCaaS vs Convoso](https://www.softwareadvice.com/call-center/chasedata-profile/vs/safesoft-contact/)[Intermedia Unite vs Convoso](https://www.softwareadvice.com/voip/intermedia-unite-profile/vs/safesoft-contact/)[LiveAgent vs Convoso](https://www.softwareadvice.com/crm/liveagent-profile/vs/safesoft-contact/)[Readymode vs Convoso](https://www.softwareadvice.com/compare/2799-safesoft-contact/vs/171343-Readymode/)[Nextiva vs Convoso](https://www.softwareadvice.com/compare/2683-Nextiva/vs/2799-safesoft-contact/)[Dialpad vs Convoso](https://www.softwareadvice.com/voip/dialpad-profile/vs/safesoft-contact/)[Five9 vs Convoso](https://www.softwareadvice.com/call-center/five9-profile/vs/safesoft-contact/)[Genesys Cloud CX vs Convoso](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/safesoft-contact/)[Amazon Connect vs Convoso](https://www.softwareadvice.com/call-center/amazon-connect-profile/vs/safesoft-contact/)[NiCE CXone vs Convoso](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/vs/safesoft-contact/)[uContact vs Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/vs/ucontact/)[UJET vs Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/vs/ujet/)[Calabrio ONE vs Convoso](https://www.softwareadvice.com/compare/2799-safesoft-contact/vs/231268-Calabrio-One-Suite/) [Compare All Alternatives](https://www.softwareadvice.com/voip/safesoft-contact-profile/alternatives/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? 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