SalesRabbit vs ServiceNow Customer Service Management

SalesRabbit has 179 reviews and a rating of 4.23 / 5 vs ServiceNow Customer Service Management which has 108 reviews and a rating of 4.34 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.23 / 5 (179)

4.34 / 5 (108)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

4.0 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

March 12, 2021

July 20, 2021

Pros/Cons

  • Pros

  • Sales Rabbit was very simple to use and did what I needed. It helped me manage my sales area and was easy to get customer service.

  • I like how you can just do the paperwork on your phone it's really easy to access as well. Espically for first time users

  • Cons

  • There were some occasional glitches with but customer support was good and getting back with you and helping to fix problems.

  • There's really nothing bad i can say about the app really i guess i would have to say getting kicked out for not being connected to wifi but i haven't experienced that in a long time.

  • Pros

  • I have been using ServiceNow for several months and I can confidently say that this is a very good system. It works great in our environment.

  • I love the hidden capabilities and functionality that this tool has. We use it to track incidents all the way to managing our sprint cycles and work loads within IT.

  • Cons

  • It takes some getting used to navigating the system but the design is intuitive so this issue doesnt last long

  • The only thing i would say that it was so new it was kind of a learning curve but besides that when you figure it out it works and works great.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

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2021

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Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support and Training

Support

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Training

In Person

Live Online

Webinars

Documentation

Videos

In Person

Live Online

Webinars

Documentation

Videos