SalesRabbit vs Zoho Desk

RATING:

4.2

(190)

SalesRabbit has 190 reviews and a rating of 4.23 / 5 stars vs Zoho Desk which has 2143 reviews and a rating of 4.51 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (190)
4.5 (2143)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
December 11, 2023
March 27, 2024
Pros/Cons
  • Pros

  • Easy to keep track of daily reports and easy to add new features. Nice to add notes in to keep track of daily or monthly goals.
  • It worked well for what it needed to, the ability to upload images to leads was strong, note taking, and specific lead notes was great too.
  • Cons

  • The worst part about this software is the battery that is required to run it... you need a portable charger or two to stay alive.
  • Sometimes we have problems where the app freezes, but this happens with almost all apps from time to time these days.
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  • Pros

  • The software is pretty; the user interface is very attractive and impressive. It does seem well developed.
  • I have been using SaaS products from Zoho for more than 7 years and they keep getting better every time. I really enjoyed Zoho desk for the better overview on incoming information.
  • Cons

  • If you want to use your own domain email address, instead of some weird address that is not easy to remember then you're at a bit of a loss.
  • The software was difficult to navigate and ultimately setup. I found it confusing and not very intuitive or straight forward.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2024

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos