All Salesboom CRM Suite Reviews
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David
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2016
Great for complex sales cycles
our sales team uses salesboom to manage collaborative sales deals. many people are involved over a long period of time before the customer buys from us. We have to talk to decision makers few times and many tasks have to be done. We love it because the crm automates many of the tasks for our sales people leaving them more time to focus on the closing of the sale.
PROSgreat interface and very easy to learn. love the crm reporting and custom views
CONSIts not available in all languages if your company is international. Not all the features are available in all countries! for some reason some features like the zip code proximity is only available for usa and canada
MARIA
Accounting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2018
Better than paper
I love it. I use it for my accounting business and for my personal life. I feel that I do not have to try to remember so many thinks.
PROSCloud based. You can access to the information anywhere. I can store tons of contacts and add notes to those contacts. I do not need to try to remember so much information. I can go back and track my clients information without having to dig in my file cabinets, scroll down my emails, or texts. Easy to update. It takes no time to enter the information. The subject line helps me to find what I am looking for.
CONSI wish that the software would be more interactive. Some times, I have to click with the mouse to get what I want when I am used to type and hit enter. At first I got a lots of duplicates in contacts and accounts; but after I call customer service, the issues were resolved.
Allison
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
5
FUNCTIONALITY
2
Reviewed May 2018
Weak CRM, only appropriate for very small companies
The CRM was extremely easy to use, and viewing leads was simple and fast within the contact manager. I like being able to see some data about a contact from the main screen of the contact manager.
CONSSalesboom was fine for the very early stages of our business, but we found it didn't offer much in the form of marketing automation, reporting, etc.
Kim
Staffing and Recruiting, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
Valuable CRM Platform
The team at Salesboom helped us build what we now consider our proprietary CRM program. They provided a roadmap and a timeline for us and worked with us to not just implement our vision but fine-tune it.
PROSBeing able to determine what information we needed most, then to customize a data program that captures, integrates, tracks and reports back to us as we need it and when we want it, has made Salesboom an integral part of our business plan.
CONSSuperb integration with customization has its price, and for Salesboom the price is visual acuity. It's taken some time to train staff on where to click to take advantage to all the program has to offer.
Reason for choosing Salesboom CRM Suite
Superior customer support
Anonymous
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
personal service second to none. Product so intuitive and customization is easy accommodating.
I am far more organized and effective with managing my clients. It increased my accountability also.
PROSI could create a CRM useful to me in what felt like minutes. Ability to customize is simple and I could try anything I wanted without `breaking anything. Love it.
CONSHonestly I can't think of anything negative If I had to pick something, I would say it could seduce me because it can do so much.
Paige
Verified reviewer
Consumer Services
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2018
We've been using Salesboom for over a year. Mostly positive experiences.
Easy pipeline management at a fraction of the cost of other CRMs.
PROSEasy to use, easy to customize. You dont need to be a programmer to make changes. If you can use Sales Force you can use Salesboom and will save your company a lot of money.
CONSYou cant reorder columns in reports so they download to the CSV file in the order you want. Hopefully thats something in the works for future upgrades.
Sam
Verified reviewer
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
As a Canadian business it's important that my data is similarly being managed by a Canadian company.
I like knowing that my CRM will work perfectly for me no matter the size of my business and I can trust that Salesboom will provide all the necessary support as new integrations and customizations become essential for business efficiencies. I won't have to work with third parties for any of this. That's a comforting tight as both a cost and time saver. The personal touch provided by Salesforce with their fast-tracking program encouraged a painless and motivating onboarding process to become confident in the software's power and capabilities. It's been a huge leap forward from the myriad other software programs used before integrating a CRM into our core business activities.
CONSIts not a good platform by any means, especially when compared to some other well-known platforms. Still new to its implementation but haven't experienced any setbacks.
Anonymous
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Salesboom is an excellent product for any sales team from small sales team to mid size and large
Salesoom is user friendly Sales software for even a non technical professionals. Easy,Reliable with Excellent customer service
CONSEasy to use . Salesboom is Excellent sales CRM product for small,medium,large size companies. Super integration with any size database,Great out put, custumer satisfaction Gauranted.
Krishna
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
best crm i found
so many different options, so i was not limited on what i could use. i have an events company, and many crms i tried limited my needs because of the space i am in. salesboom had so much going on, that i found exactly what i needed; quote to cash, quickbooks, etc.
CONSi has a dated feel to it, not the functionality rather the look of it. i know that doesn t mean much, but that was my only drawback. that aside, i love this crm.
Anonymous
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Some of the best technical support from any vendor ever! They've held my hand from day one.
It's the only CRM with a simplified quoting ability that I could find after about two years searching. Also, the customer support is perfect.
PROSI searched for a CRM that also integrated a quoting system. This is the first I've found and its simplicity and integration with the quoting and CRM is way beyond my expectations. Also, I did not expect to receive the kind of technical support that SalesBoom provides, nor did I expect the understanding that SalesBoom quickly developed for my business needs.
Kevin
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Friendly and Good
Crm and a lot
PROSReally user friendly and easy to use I personally like working with the staff at salesboom they are good at there job
CONSI think this is a great software to use personally I don't have any cons for this software.
Angela
Defense & Space, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Team Oriented Platform and Company
My experience has been positive, and my organizations ability to see itself has greatly improved.
PROSI most like the relationship that companies have with the Salesboom team that allows continuous innovation to take place. The salesboom team is responsive to new ideas, and welcomes these ideas, as well as quickly implements change.
CONSI would like to improve the mass import process so that it is more intuitive.
Nick
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
The must-have CRM
Salesboom is the only CRM I have purchased that actually works and finally I am seeing a product that we can actually use! I use Salesboom all day every day and personally think that it is the best value for money and one of the best CRM software on the market. I have used different CRMs in the past and most of them have fallen short in the area of missing data, duplicate data and reliability. Salesboom is very easy to customize, I use it to track sales opportunities, reports, forecasts and for support. I highly recommend Salesboom to anyone, if you need anything just ask Salesboom support team.
PROS1) Great After-Sales support 2) Very easy to use 3) Eeasy to customize pages 4) Great Value for Money
CONSI was searching for a simple and easy CRM Software package for my team to use and glad I found Salesboom. The only area they need to concentrate on is the daily import limit.
Ryan
Defense & Space, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
Off to a great start!
It's off to a great start. We are 2-3 months in and are very pleased with how it is going. [SENSITIVE CONTENT HIDDEN] and his team have been great to work with. The implementation and training was made simple.
PROSIt's user-friendly and is very similar to corporate CRM platforms on the market
CONSOnly been using for a few months but so far, it has met all of our needs.
Reason for choosing Salesboom CRM Suite
Better price point, very good reviews, and was impressed with the demo & free-trial.
Reasons for switching to Salesboom CRM Suite
I had roughly 15 years experience working with SalesForce and was looking to replace our in-house platform with a similar CRM.
Gary
Broadcast Media, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
A better option than Sales Force
A more personable approach. The sales training was done by the [SENSITIVE CONTENT HIDDEN] of the firm. It is early but so far so good
PROSNot only was the cost of the product more reasonable, it is more flexible than some of the big bucks packages. This is a better fir for a small company with a small sales force. It can fit with a more personal sales approach rather than a technical approach.
CONSIt takes a while to get the hang of how it works. Not always the most intuitive when it comes to navigation. They do nickle and dime you a lot with a cost for every little addition.
Daniel
Verified reviewer
Mechanical or Industrial Engineering, 2-10 employees
Used less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2017
A Huge Disappointment
I have absolutely nothing positive to say about this company and it's CEO Troy Muise. This is a classic case of overpromising and underdelivering.
CONSMuch like a previous reviewer stated, my company was never provided with a completed project after many months of waiting. The last communication I had with Troy Muise from the company stated that he would not refund our money, nor complete the project. We spent over $3,000 with this company with nothing to show for it. Troy also stated that he would sue me for libel if I posted any negative reviews of his company.
Hudson
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great Product
Sales Boom is very versatile, regardless of the industry you're in.
CONSSales Boom just takes some time getting used to.
Michael
Real Estate, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2017
First pre-loaded CRM with real estate mortgages, owners and sellers , leads and contacts!
Pre-loaded reliable phone numbers, email and LinkedIn contact details on loans coming due and buyers/sellers of recently completed commercial real estate transactions is a huge win!
PROSMy Leads are hot and vented to have the most accurate contact information! We source billions in mortgage loan business each week.
CONSWould appreciate some cool looking graphs/charts. The sales funnel is nice and we link the lead to prospect to clients with internal job log systems.
Jared
Verified reviewer
Used less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2016
Run Away
Before paying Salesboom to customize our method of quoting our clients, we sat through numerous consultations and provided them with every piece of information necessary to customize the CRM to provide quotes like we currently do offline. They stated numerous times that this would be no problem. Well it's been 8 months, there has been no progress and they haven't returned our calls or emails from about 2 months now.
PROSNone. They are scamming us.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Bloom Avydium
Lightening fast expertise delivered by both the people and the technology ..
PROSCompleteness of solution to both enable the customer analytics to drive the business but also to automate our own customer processes as a small company.
CONSthe interfaces and visualizations could be updated.
Anny
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2016
Great CRM for the Construction Industry
We have a complex sales cycle involving contracts and construction projects. Our previous CRM vendor failed to meet our requirements even though we paid lots of money for customizations. With Salesboom.com CRM their team reviewed our requirnments and needs and offered us a great price for implementation. We demanded a money back guarantee if they fail to deliver on time, and to our surprise it turned out that they do have such a guarantee for custom projects of our size! It did take a bit of time to deliver and roll out, but ever since this happened (5 years ago) we are very happy with the system
Leah
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
The team at Salesboom were easy to deal with and very accommodating to our timelines.
Salesboom was able to customize the software to exactly what we need. Streamlining the client experience from start to finish according to our business model has made using Salesboom easy. Dealing with a Canadian company makes budgeting easier for our Finance Department and all customizations are all done in-house, not by a third-party provider.
CONSAs a Mac user, I find the visuals to be a bit plain, perhaps more geared toward PC users. The font size is also quite small but I have not yet had an opportunity do see if I can change that in my personal settings.
Jason
Verified reviewer
Internet, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Make your Business boom
First of it's kind all Canadian CRM. Data Remains in Canada to avoid those peering pesky neighbors.
CONSCan be a bit tricky to learn at first, luckily they have good reps to respond to the customer needs
Theresa
Used free trial
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2017
Extremely Service Oriented!
First, would like to thank you so much for educating us on CRM. It was indeed helpful in helping us to figure out which way to go on this. Again we found our go to meeting with you regarding your product extremely helpful and informative.and without pressure. I am very impressed with your company and it is awesome that it is Canadian. I will highly recommend your CRM to others that are looking for one or wanting to switch. Wishing much success with Salesboom now and in the future.
Abagail
Used free trial
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed November 2015
A CRM to Fall in love with!
Right from the beginning when Salesboom.com made it to our CRM shortlist, we were impressed. They were the quickest company to contact us and plan for our trial. They helped us map our business processes and even spent time to cleanse our data and import it into the CRM. All this was before we even decided to go with them. After the sale, they helped us go live in no time. I would recommend the Fast Track if you do not have the time and resources to go live.