All 20NINE Reviews
1-25 of 33 Reviews
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Nwaeze
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Great Software for Businesses
The CRM and automation are super awesome. I enjoy using the platform for my business daily, and I believe you will also enjoy using it.
CONSWhen it comes to pricing; It is a little bit costly compared to others
Dominique
Verified reviewer
Professional Training & Coaching, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
We love 20nine and use it daily!
We have been using it frequently for almost 2 years now and we are always costumizing it more. Love it!
PROSThe price, the mobile friendlyness and the possibility to customize. LinkedIn Leadclipper works magic!
CONSSome design features could be more friendly to the eye
Reason for choosing 20NINE
The prize and the mobile friendlyness. LinkedIn leadclipper
Linda
Medical Devices, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed January 2017
Missing the Training -aka missing the boat
Although they have the right idea about capturing information in an easy manner, their training is substandard. Most CRM companies offer details of each component with video and audio demonstrating each aspect. Salesbox does not. It offers the soundtrack of a child's piano minus the audible instruction of exactly how each aspect of their software operates. In addition, their customer service and company are headquartered in Sweden, so expect a response on any question you may submit by email to be 24 hours later. Number of U.S. customers-- under 10. All training is on Utube so you can see for yourself. Enjoy the Utube interview of the owner as to why he started this company... Absolutely pointless.
PROSIt can capture information by I phone, I pad using audio function.
CONSPoor training, poor immediate response to questions- due to their company headquarters in Sweden. Unable to link mail program.
Vendor Response
Salesbox offers one-on-one personal training for free. This is a highly appreciated service by many of our customers, both US based and elsewhere. As a complement Salesbox will release video tutorials during January 2017. Regarding email connections an MS Outlook add-in is being launched in January 2017 and a Gmail plugin during February 2017. Since the support is free there are no SLAs, however we offer both phone and mail support for free. We also have many more than 10 customers in the US. US and Sweden are the two biggest markets for Salesbox.
Replied January 2017
Magnus
Staffing and Recruiting, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Has made my day much more efficient and focused.
I have improved my daily focus and efficiency. The number of calls and meetings and consequently deals have increased significantly since I started using Salesbox CRM. I love the fact that I have updated customer information on my telephone, and that I can do all my CRM work from the phone as well. All my prospecting is now done from LinkedIn with the simple add-in to Salesbox. Prospects are now literally a click away. I can easily see my activities and all my lates communication with my customers. Easily share and create tasks within the team or yourself. And the list can go on... there are so many things to improve a sales person work day in the system. I am totally hooked and always use it. And I will continue using it since I am so much more efficient thanks to this tool.
PROSMy top 3 things with this software are: * Moblitiy - I always have all information on the phone, if you haven't experienced it, it is a huge difference from having the CRM only on a computer * Simplicity - The ease of use is outstanding. *Efficiency - It has improved my work day enormously by making me more efficient A short story from my real work life: We had a CRM that worked only on the computer, which is not uncommon. I normally had around 10 meetings per week and I had to prepare before each meeting with directions, who to meet and their contact information, and do this from my office. It was very time consuming to say the least. We then tried Salesbox to see if there would be a difference in efficiency, and let me tell you, the difference was big, very big. We could now do our prospecting from LinkedIn and get all the information into the CRM with a simple click. The contact, company and picture(!) is automatically imported to the CRM. We could now call more people in less time (you just swipe the contact on you phone :-)). But most of all, I didnt have to prepare my routes and contact info. It was all there, on my phone. I just click the meeting, press GPS and my phone shows me the way. All the relevant information is right there in my hand. The CRM has the same look and feel on the phone as on the computer and is very easy to navigate. There are so many awsome features so I think you just have to go out and test it yourself. I truly recommend it.
Vendor Response
Thanks for the great review.
Replied July 2017
Jenny
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Above expectations, innovative, easy to use and delivers exciting results
It's so much more than your average sales tool. It's like comparing a new IPhone 7+ with MS DOS, they are just not in the same league. It tells me as a user what to do in my salesprocess, who to call, when to do it (planned in my calendar) and it lets me handle my admin without any unnecessary time spent on boring steps. On top of that, my manager can watch my progress in real time and can build reports without me having to prepare any info
Vendor Response
Thanks for the great review, it makes us happy you get great results from using Salesbox.
Replied July 2017
Maria
Consumer Goods, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2023
NO support all segemnts gone in our system
System that could work for a small company.
CONSLack of support and when they did and update they lost all our data.
Robert
International Affairs, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Really interesting as our sales people for the first time use CRM because they want.
Quick, easy and knowledge
PROS- It was easy to convert from earlier CRM - Tutorial to get going in the beginning was good - Service from support is amazing - Most important is that sales went up already in second month as more focus on sales and less on administration etc for our salespeople
CONS- Always a hassel to get salespeople to start use a new system and Salesbox is very different from other CRM, which make it a challenge. - Would like to have more integrations to other services.
Vendor Response
Thanks for the good review. We are happy to hear you get great results out of using Salesbox. Regarding integrations, please check out our 45+ integrations to other relevant Saas-softwares on our website.
Replied July 2017
David
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Great Software for Businesses
I love how flexible the platform is and also how easy it allows me to organize my contacts, and schedule emails, calls, and other things. For a very busy person, this software is very much recommended to keep you organized.
CONSAlthough they do a great job with their services, their price is a little bit on the high side I believe.
Sara
Verified reviewer
Business Supplies and Equipment, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Love this product and is cheap
It has all in one features such as crm and productivity.
CONSI haven't found any cons yet. So far I am happy with this software.
Azuka
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Awesome CRM
It was really easy to move all my data from another CRM. Customer support is great. It is also easy to setup
CONSNothing actually. I might find out later maybe
Adeoye
Consumer Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2022
Finally I got a way out
The majority of my time on the job as a sales representative is spent out in the field. I've yearned for a fully functional mobile phone system since, until now, I've always been let down. I can actually update and manage my CRM entirely on my phone thanks to Salesbox. The collaborative component is one element that surprised me by being so helpful. In a way I had never considered before, we all receive crucial information about one another's advancement. If you are a sales representative, sales director, or CEO, I can assure you that you will be just as intrigued as I am.
CONS20NINE seemed unreal until I gave it a try. The best experience one can ever have is simply not finding a single fault in this software.
Praise
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Has made my increased my productivity level increase
My productivity level has skyrocketed since I started using 20NINE. I can even import my prospects from LinkedIn to this software, then arrange them and reach out by phone or email. Very convenient CRM.
CONSI love everything about this software. Its great
Conrad
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
Incredible software that transformed the way we did sales.
Automation of my sales process I never thought possible
PROSThe ease of use is key with this software. In addition, I really enjoy the "priority" feature so I can measure how much of a lead will be priority. Now all of my larger quotes always come first. While my smaller quotes are handled later in the day.
CONSThe only thing I don't like about this software is their pipeline. In my last CRM, AmoCRM, it was very easy to create a pipeline and rag your leads across. I hope they can improve the pipeline so you cna just drag leads.
Vendor Response
Thanks for the great review Conrad, please check out our new Pipeline that was released in August 2018. https://salesbox.com/sales-pipeline/ It is probably the most flexible pipeline on the market.
Replied September 2018
Mikael
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed May 2017
Easy to use and understand. Good support. However, still some bugs that would be nice to fix.
The good overview it provides for different projects. Ability to create tasks and upload contacts, with image! It's super good!
CONSThat all contacts manually has to "share" with colleagues. Could be an overall setting "share all contacts automatically". For example, every time we get a new Colleague, we have to share the contact. The import from excel-function dose not work with Å, Ä or Ö, witch many Swedish names contains. And sometimes when adding a new contact and sharing in, the contact dose not appear in the Contact list... But these are all small, but still really nice to have fix. No biggies.
Vladimir
Publishing, 1 employee
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Small Business Get Big
Working at 20NINE has been the most incredible experience of my life. Throughout the entire process of turning in my very first article, I was constantly checking my progress and giving myself grades. The 20NINE gave me feedback and suggestions that helped me write a better article. Since reading this, I've gained faith in my own abilities. Please accept my gratitude, [SENSITIVE CONTENT] of 20Nine!
PROSThe simplicity of it all! Working at 20NINE has been the most incredible experience of my life.
CONSAlmost everything, I was happy during the process.
Iryna
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Fast and easy CRM solution
This is a great CRM solution and the pricing is unbelievable! Customer service is very responsive and really really helpful. It is very user friendly and UX is amazing, everything is intuitive and nicely visualized. It has a lots of useful features, and it is smart enough to give you forecasts based on your previous activity.
CONSI haven't found any major flaws in the system. There are some very minor bugs but they update very frequently.
Vendor Response
Thanks for the great review and that you appreciate the user friendliness.
Replied July 2017
Rosendo
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Finally a CRM that helps sales reps and sales managers to work more efficient.
Intuitive and works on mobile devices. The ability to manage your accounts in the field easily with your IPhone and not have to wait to update your sales information at the end of the day in the office. I like you can track every stage of the sales process. Ease of use management tools for directing the team, Integration for all applications in your organisation.
Vendor Response
Thanks for the great review
Replied July 2017
Jonas
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY