# Salesforce Customer360 Software Reviews, Demo & Pricing - 2026 > Review of Salesforce Customer360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/salesforce-customer360-profile --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / Salesforce Customer360 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/salesforce-customer360-profile/reviews/) # Salesforce Customer360 2026: Benefits, Features & Pricing Wondering if Salesforce Customer360 is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview Salesforce Customer360 4.8 [(48)](https://www.softwareadvice.com/crm/salesforce-customer360-profile/reviews/) Pricing Pricing available upon request ### About Salesforce Customer360 Salesforce Customer360 is the ultimate suite for seamless connection, collaboration, and productivity. Salesforce's innovative suite of tools empowers businesses to streamline their operations, improve communication, and achieve extraordinary results. With the combined power of data, AI, and CRM, Salesforce's Customer 360 offers a seamless and effective solution for businesses. By helping companies leverage the genius of AI, connect with customers, and optimize their processes, Salesforce brings businesses to the forefront of customer-focused excellence. Wondering if Salesforce Customer360 is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## Salesforce Customer360 User Interface ## Popular Salesforce Customer360 Alternatives Main Product Salesforce Customer360 4.8 [(48)](https://www.softwareadvice.com/crm/salesforce-customer360-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.68Value for money - 4.65Customer support - 4.75Functionality Pricing Available upon request Get Price Alternative Product [WPS Office](https://www.softwareadvice.com/business-management/wps-office-profile/) 4.5 [(1536)](https://www.softwareadvice.com/business-management/wps-office-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.38Value for money - 4.14Customer support - 4.37Functionality Pricing Starting at $29.99 per year Get Price Alternative Product [QuickBooks Online](https://www.softwareadvice.com/product/393202-QuickBooks-Online/) 4.3 [(8466)](https://www.softwareadvice.com/product/393202-QuickBooks-Online/reviews/) Ratings Breakdown - 4.24Ease of use - 4.16Value for money - 4.00Customer support - 4.27Functionality Pricing Starting at $38.00 per month Get Price Alternative Product [Jobber](https://www.softwareadvice.com/field-service/jobber-profile/) 4.6 [(1458)](https://www.softwareadvice.com/field-service/jobber-profile/reviews/) Ratings Breakdown - 4.62Ease of use - 4.40Value for money - 4.59Customer support - 4.35Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [monday.com](https://www.softwareadvice.com/marketing/monday-com-profile/) 4.6 [(6063)](https://www.softwareadvice.com/marketing/monday-com-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.28Value for money - 4.43Customer support - 4.45Functionality Pricing Starting at $9.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18786)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price ## Salesforce Customer360 Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Salesforce Customer360 Features - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of Salesforce Customer360 Activity Dashboard Activity Tracking Alerts/Notifications Campaign Management Collaboration Tools Communication Management Contact Management CRM Data Import/Export Data Security Financial Management Interaction Tracking Lead Capture Lead Management Machine Learning Marketing Automation Multi-Channel Communication Natural Language Processing Performance Metrics Productivity Tools Real-Time Data Reporting & Statistics Sales Reports Third-Party Integrations ## Salesforce Customer360 User Reviews Overall Rating 4.8 Ratings Breakdown 5 79% 4 19% 3 0% 2 2% 1 0% Secondary Ratings Ease of Use 4.5 Value for money 4.7 Customer support 4.7 Functionality 4.8 Benjamin S. Verified reviewer Hospital & Health Care 51-200 employees Used weekly for less than 12 months Review source Reviewed October 2023 Salesforce, a Force to be Reckoned With 5 I am very satisfied with this product and would recommend it to anyone looking to improve their internal processes (this extends to a wide pool of teams, sales, marketing, operations, etc.) Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I love the ability that Salesforce gives us to really hone in on our partner interactions and create a comprehensive do not call list. We have so much more visibility now than we have had in the past and our tracking has improved dramatically. Cons: I genuinely do not have any complaints about my experience. Read More DB Destiny B. Verified reviewer Consumer Services 501-1000 employees Used daily for less than 2 years Review source Reviewed October 2023 Salesforce Sales Cloud 5 You get what you pay for, as I usually say, and Salesforce is no exception. It's a significant investment to integrate Salesforce into your software stack, but it will most likely pay for itself. Salesforce is quite powerful for automation and data collection. It is the best CRM I have ever used because I can add various sections (objects), fields, reports, and rules in a matter of minutes. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The best part of Salesforce Sales Cloud is the ability to manage and monitor everyday operations inside each account. It makes it possible to stay up to date on ongoing actions and guarantees regular, thorough visibility into each account's development. Cons: The mobile application is excellent and really helpful, however I don't like how expensive this platform is. I've had a positive overall experience with this platform. Read More GA Giuliana A. Verified reviewer Information Technology and Services 11-50 employees Used daily for less than 2 years Review source Reviewed December 2023 Integration platform 5 I would recommend based on a companys specific needs and business goals. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Its widely recognized and appreciated. Many organizations have positive experienced. Cons: For some businesses, the costs associated with Salesforce may be considered high, especially for smaller businesses or startups. Reasons for choosing Salesforce Customer360 Due to its breadth of functionalities, scalability, integration with third party applications. Read More AM Andrew M. Verified reviewer Civic & Social Organization 2-10 employees Used daily for less than 2 years Review source Reviewed October 2023 Salesforce: a useful tool for non profits of all sizes 4 We have really enjoyed using sales force. Having one system to monitor all of our important engagement data is a huge plus. In the past i've worked at non profits that employ a different system for every type of metric, so instead of everything being in one place, you have to login to multiple sites and it takes alot more of my time to gather all the information needed to successfully target a fundraising campaign. This frees up my time to work on more important day to day operations and not have to spend so much time in the office gathering data from different places and putting it together manually. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: My favorite parts of salesforce have to be having a central database where we can store all of our information regarding engagements. From clients, to donors, to volunteers, and even board members. We use it to keep track of all types of information and it allows us to target specific "high value" donors who are more likely to donate based on previous donation history. It makes it very easy for us with just a few clicks to see all the information we need to successfully run a fundraising campaign and get it to the right people. Cons: It could be a little more intuitive, this may be a byproduct of having so many features. Sometimes it is a little difficult to navigate for people who aren't as familiar with salesforce. Sometimes we get volunteers that prefer to volunteer by assisting with admin tasks. Sometimes we run into issues where generally tech saavy people have trouble navigating and using some of the features in sales force. Again this is probably because it has so many features that are very indepth, not necessarily a bad thing. Read More DF Daniel F. Verified reviewer Utilities 5001-10000 employees Used daily for less than 2 years Review source Reviewed November 2023 Great and modern system 5 The system is vastly superior to other alternative platforms. The system is sleek and very user friendly. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: The fresh look and integration to link to other system is a nice touch. The font layout and design is very useful for everyday use. Nice to see the system evolve in the right way over the years of use. Cons: There can be occasions when the system is slow to use or encounters errors in time this has got much better and the overall experience has got better month on month. Read More ED Eugene D. Verified reviewer Food Production 11-50 employees Used daily for less than 2 years Review source Reviewed January 2024 Manage your Sales Process with Ease 5 Overall it is an excellent product to manage the sales process. My experience was positive and I would definitely recommend it to others. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: The best part is the ability to manage assign and track the entire sales process even with sales teams spread all over the country without having to manage a server in house. Cons: The learning curve is a little steep for Salesforce in general, however the Salesforce help sections, training material, and robust user community make solving problems and getting answers to questions pretty easy. Read More FD Faith D. Verified reviewer Education Management 51-200 employees Used daily for more than 2 years Review source Reviewed November 2023 My salesforce Experience 5 Its a great tool to centralise customer information and avoid repetitive tasks. Ratings Breakdown 4 Ease of use 4 Value for money 3 Customer support 4 Functionality Pros: It is a comprehensive customer relationship management solution that incorporates the different function of the business like sales marketing and customer service. I loved that it simplifies the management of customer interactions at different levels. Cons: Initially it can be difficult for new users who do not have any knowledge about the platform. Some learning or training might need to be undertaken to navigate the platform effectively. Read More IN Isaiah N. Verified reviewer Accounting 501-1000 employees Used daily for less than 2 years Review source Reviewed October 2023 Salesforce sales cloud review 5 It has really helped me generate new leads and boost my sales by a huge margin Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Its feature of lead generation. It has really helped me get new prospects and closed more sales Cons: At first i felt it had too many features and felt confusing. Read More SI Shiori I. Verified reviewer Real Estate 51-200 employees Used daily for less than 2 years Review source Reviewed November 2023 Sales force review 5 Great, I also use hubspot but prefer Salesforce much more. Hubspot is too complicated and not user friendly. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: My favorite part about about Salesforce as a manager is the activity status of where I can see how many calls were taken. I also love that you can connect it to other platforms. Cons: Duplicate leads, causes issues amongst employees . Read More am argel m. Verified reviewer Consumer Services 5001-10000 employees Used daily for less than 12 months Review source Reviewed October 2023 My salesforce sales cloud review 5 I have a great experience using salesforce sales cloud. Easy to navigate and user friendly application. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We use salesforce in our daily work. User friendly and easy to navigate the tool. Easy to communicate with other member. Cons: As far as I know, I didn't encounter any problem using this tool. It is a big help for us specially on our daily work. Read More Showing 1 - 10 of 48 Reviews [See All Reviews](https://www.softwareadvice.com/crm/salesforce-customer360-profile/reviews/) ## Salesforce Customer360 Popular Comparisons [WPS Office vs Salesforce Customer360](https://www.softwareadvice.com/crm/salesforce-customer360-profile/vs/wps-office/)[QuickBooks Online vs Salesforce Customer360](https://www.softwareadvice.com/compare/393202-QuickBooks-Online/vs/437823-salesforce-customer360/)[Jobber vs Salesforce Customer360](https://www.softwareadvice.com/field-service/jobber-profile/vs/salesforce-customer360/)[monday.com vs Salesforce Customer360](https://www.softwareadvice.com/marketing/monday-com-profile/vs/salesforce-customer360/)[Salesforce Sales Cloud vs Salesforce Customer360](https://www.softwareadvice.com/compare/2764-Salesforce/vs/437823-salesforce-customer360/)[Asana vs Salesforce Customer360](https://www.softwareadvice.com/project-management/asana-profile/vs/salesforce-customer360/)[Dynamics 365 vs Salesforce Customer360](https://www.softwareadvice.com/compare/106335-Dynamics-365/vs/437823-salesforce-customer360/) ## Other Top Recommended CRM Software [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) **4.5** (251) Recently recommended **92** times [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18786) Recently recommended **91** times [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) **4.1** (36) Recently recommended **57** times [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) **4.5** (501) Recently recommended **55** times Stuck Between Options? 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