Salesforce Sales Cloud vs ServiceNow Customer Service Management
Salesforce Sales Cloud has 18308 reviews and a rating of 4.39 / 5 stars vs ServiceNow Customer Service Management which has 147 reviews and a rating of 4.33 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
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User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Salesforce is a really great product I loved the tools used and tips to help you create sales and serve better for customers.
- Salesforce is the best customer relationship management tool in the market right now. The best thing I like about this software is the features.
Cons
- It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.
- There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.
Pros
- It does have good platform to create knowledge articles and save it. This can be easily adapted by any organization.
- ServiceNow CSM is a great tool to enable user to have Self-serve capabilities on workflow and processes. I've been using it to use the workflow for accesses approval.
Cons
- Sometimes it offers too much and you can get lost in the forest.
- Slowness is problem sometimes. Should use different TABs instead of showing all content in long page view.
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