Salesforce.com

ServiceTrade

Add to compare

Ratings & Reviews

Overall Rating

4.36 / 5 (14,081)

4.64 / 5 (247)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.5 / 5

Customer Support

4.0 / 5

5.0 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

April 8, 2020

January 27, 2020

Pros/Cons

  • Pros

  • Beautiful interface and mostly very good price

  • I love using this because I can not only use it to track my hours training the clients but it works directly with the sales team to keep all of that data together.

  • Cons

  • The new Lightning experience​ looks pretty good however it is missing so many functions from the classic view.

  • not many, can be clunky but the pros definitely outweigh the little cons

  • Pros

  • It is very easy to use and once the user understands how the software works, it is very fast to use.

  • Easy to use and the fact that the information can be easy download to Excel

  • Cons

  • This software is great, the only issue our techs have experienced is in areas with poor cell service.

  • Not really much, there has been some bugs here and there, but they are quick to act on them and update any issues.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

How it's priced

Salesforce users pay either a monthly or annual subscription fee for each user login. It is a cloud-based solution.

N/A

Contract Term

Salesforce requires a year-long contract for cloud-based deployment; renewed annually.

N/A

Upfront Costs

Additional fees apply for implementation (e.g., special integrations, customizations and/or data migration).

N/A

Recurring Costs

Fees apply for premium support.

N/A

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2019

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

50 Recommendations

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots

Support

Phone Support

Phone support included in subscription fee.

N/A

Online Case Submission

Online case submission available to all users.

N/A

Online Support Options

Help website, knowledge base, and online community included in subscription fee. Additional support can be purchased.

N/A

Training

“Getting started” online catalogue available to all users. Additional live and/or online training included in subscription fee. Online training includes webinars and/or videos.

N/A