Salesforce Sales Cloud vs Zendesk Sell

Salesforce Sales Cloud has 15565 reviews and a rating of 4.36 / 5 vs Zendesk Sell which has 126 reviews and a rating of 4.29 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Product Overview

Salesforce Sales Cloud

Zendesk Sell

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.36 / 5 (15,565)

4.29 / 5 (126)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

Customer Support

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

March 3, 2021

January 12, 2021

Pros/Cons

Pros
This software is so easy to use . I love it. Great functionality. The dashboard is always very attractive and simple
Beautiful interface and mostly very good price

Cons
not many, can be clunky but the pros definitely outweigh the little cons
The app is great, but the free version needs some work. I believe it is a beta version. It is great for uploading info on the go, but the free version tends to crash

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Pros
Our team really liked this tool over salesforce. There are a ton of really great options and features, along with a pretty easy to use UI.
We love the app and the ease of use. It has been great for tracking sales and tasks associated with closing deals. It's also been great for ensuring collaboration and keeping everyone in the loop.

Cons
At first it didnt have all the features i needed and support when it was a beta but they fixed all that with time.
There are some navigational thing that are not intuitive to use. They work but you have to learn how to move around the way that they designed it.

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Pricing

Pricing Range

How it's priced

Salesforce users pay either a monthly or annual subscription fee for each user login. It is a cloud-based solution.

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Contract Term

Salesforce requires a year-long contract for cloud-based deployment; renewed annually.

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Upfront Costs

Additional fees apply for implementation (e.g., special integrations, customizations and/or data migration).

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Recurring Costs

Fees apply for premium support.

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Product Demo & Screenshots

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Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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Advisor Recommendations

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22 Recommendations

113 Recommendations

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Pricing Guide

2020 CRM Software Pricing Guide

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Support

Phone Support

Phone support included in subscription fee.

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Online Case Submission

Online case submission available to all users.

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Online Support Options

Help website, knowledge base, and online community included in subscription fee. Additional support can be purchased.

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Training

“Getting started” online catalogue available to all users. Additional live and/or online training included in subscription fee. Online training includes webinars and/or videos.

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