Overall customer rating: Customer rating:
Recommended by: Recommended by:
79% of users
64% of users
Operating Systems: Operating Systems:
Mobile compatibility: Mobile compatibility:
Target customer size: Target customer size:
How it's priced: How it's priced:
A monthly subscription fee is paid for each user login.
On-premise deployment: Upfront perpetual license fee for each user.
Contract term: Contract term:
Salesforce requires a year-long contract for cloud-based deployment; renewed annually.
Perpetual license agreement signed up front.
Upfront costs: Upfront costs:
Additional fees apply for professional implementation services provided through a partner. This could include special integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.
Fees for professional implementation services (including special integrations, customizations and data migration). Costs vary significantly based on needs.
Recurring costs: Recurring costs:
Fees apply for premium support.
Additional fees for software updates and support.
Channel management: Channel management:
Phone support: Phone support:
24/7 toll-free, worldwide phone support can be purchased.
24/7 toll-free, worldwide support included in support fees.
Online case submission: Online case submission:
Online case submission included in subscription fee.
Provided through customer portal and included in support fees.
Online support options: Online support options:
Help website, knowledge base and online community included in subscription fee. Additional support can be purchased.
Self-help portal, online community and support blog included in perpetual license fee.
“Getting started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.
"Siebel Training Guide” and free training webinars included in perpetual license fee. Additional training, including online classes, certifications, live classrooms, private company events and self-study courses available for additional fees.
* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.