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Overall customer rating: Customer rating:



Recommended by: Recommended by:

79% of users

64% of users

Operating Systems: Operating Systems:



Mobile compatibility: Mobile compatibility:



Deployment: Deployment:

on-premise deployment not available

on-premise deployment not available

Target customer size: Target customer size:

Price: Price:



How it's priced: How it's priced:

A monthly subscription fee is paid for each user login.

On-premise deployment: Upfront perpetual license fee for each user.

Contract term: Contract term:

Salesforce requires a year-long contract for cloud-based deployment; renewed annually.

Perpetual license agreement signed up front.

Upfront costs: Upfront costs:

Additional fees apply for professional implementation services provided through a partner. This could include special integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.

Fees for professional implementation services (including special integrations, customizations and data migration). Costs vary significantly based on needs.

Recurring costs: Recurring costs:

Fees apply for premium support.

Additional fees for software updates and support.

What does it cost?: What does it cost?:


Marketing automation: Marketing automation:

Sales automation: Sales automation:

Customer service/support: Customer service/support:

Call center: Call center:

Channel management: Channel management:

Social CRM: Social CRM:

Web self service: Web self service:

Lead opportunity management: Lead opportunity management:


Phone support: Phone support:

24/7 toll-free, worldwide phone support can be purchased.

24/7 toll-free, worldwide support included in support fees.

Online case submission: Online case submission:

Online case submission included in subscription fee.

Provided through customer portal and included in support fees.

Online support options: Online support options:

Help website, knowledge base and online community included in subscription fee. Additional support can be purchased.

Self-help portal, online community and support blog included in perpetual license fee.

Training: Training:

“Getting started” online catalogue included in subscription fee. Additional live and/or online training can be purchased.

"Siebel Training Guide” and free training webinars included in perpetual license fee. Additional training, including online classes, certifications, live classrooms, private company events and self-study courses available for additional fees.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.