All Salesforce Starter Reviews
1-25 of 195 Reviews
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Sharilee
Marketing and Advertising, 2 - 10 employees
Used less than 2 years
OVERALL RATING:
5
Reviewed April 2023
Task List
Julio Cesar
Verified reviewer
Logistics and Supply Chain, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Great experience working with salesforce platforms
Basically, all my days at work depens on salesforce, very efficient at the moment, it also helps me out to improve my sales day by day.
PROSAll I need in one place, quick response from the platform and cloud.
CONSTrouble shooting at weekends and slow verification process
Patrick
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed July 2022
Salesforce as a Database
As it is a massive and comprehensive product, I don't need such an overwhelming software. Overall, it didn't meet my company's needs, but if a company has tech department, this could be a fantastic product.
PROSI like that the product has the ability to be completely customized to one's needs.
CONSAs it can be an expensive and time consuming set-up, it was not necessary for me to have such a customizable software. There was very little customer service and it was overseas. It took too much of my time and the only way to get customer service is to hire a third party vendor to help with all aspects of the software.
Reason for choosing Salesforce Starter
At the time, I wanted flexibility in a CRM and the connectivity. Wealthbox was new at the time I was searching. RedTail is a great product for many advisers but it was too Out of The Box for me. There wasn't much flexibility in adapting the software to my needs.
Reasons for switching to Salesforce Starter
SmartOffice didn't have the flexibility and mobile use i needed from a CRM.
Chance
Financial Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed December 2016
Do Not Assume Anything
The best advice that I can give to a company considering purchasing Salesforce's Desk.com is to document every single expectation and need regarding a CRM tool. Do not assume any functionality exists, regardless of how simple and standard that functionality may seem. There are definitely features and functionalities that the average person might expect any modern system to offer which it does not. Examples: List Views - Cannot sort by most fields, cannot add custom fields to list views, and cannot modify the number of records per page Reporting - Cannot modify fields displayed in a report, cannot edit criteria for metrics, and cannot include custom fields in reports aside from picklists, and cannot export more than 2500 records at a time Email - Does not include standard modern emailing functions such as underlining, highlighting, modifying font color, or pasting images/tables Also, while some more complex workflows and automation can be built in Salesforce to update fields which are then passed back to Desk via Desk Connect (native sync between Desk and Salesforce), I strongly recommend against relying on Desk Connect for any business processes. Desk Connect can and has been turned off by Desk.com for all customers without first ensuring this is okay with the customer, interrupting daily business on a large scale. It is also extremely easy to break or surpass its capabilities of Desk Connect to the point that any modification, regardless of size, made to your Salesforce org must be communicated to Desk to ensure that Desk Connect will continue to function as expected. If you are a small-scale organization/team with very basic case tracking and reporting requirements capable, Desk may very well be the answer for you. But you still better be prepared with extensive documentation of all requirements and expectations for a tool like Desk, no matter how small or obvious they may be.
PROSSimple UI Simple workflow building and management
CONSExtremely limited in its capabilities Desk Support reps are not thorough when reading emails ETA's on fixes/patches pushed back for months
Ellenore
Machinery, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2023
Great software to organize employee information
I like that I'm able to log information about employees and manage their contact info, benefit information, and history easily. It's also very customizable.
CONSSometimes I wish that the platform was able to be more on-brand, and that I was able to create documents with our font package.
Rex
Wholesale, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2021
Works Great! Increases our Closing Percentage by 20%
So far its been very good. We also use other modules from Salesforce. After demoing about 4 packages, we went with Salesforce. Knowing that they are the primary leader in CRM, helped in that decision, as most of our other applications have APIs to intergrate with.
PROSThe integration with all of our other systems and software.
CONSThe setup is a little tricky when using other software with Salesforce. It really helps to have good support from any other vendors products you want to integrate with Salesforce. Examples being Quickbooks, ShipRush, Verizon Connect, etc. We have many departments and different software in each. So being sure you have API support is critical.
Reason for choosing Salesforce Starter
The ability to integrate with our current applications and phone system.
James
Verified reviewer
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2023
Salesforce Admin Review
Overall very good, there’s a reason it’s the top CRM in the world, but the backend is very difficult to manage, lots of nuances and takes a dedicated person to manage the platform
PROSExtremely customisable, has a wide range of features and functionality, extremely powerful In the amount of automations and how you display the system to the end users which can keep it easy for them to use
CONSThe range of features does in turn make take away from the core capability of the system which is to be a good crm; it lacks basic features you would expect from a product so expensive sometimes
Anonymous
501-1,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
It will help you improve your customer experience
Salesforce Essentials is the best way to provide better service to our customers. I highly recommend it!
PROSI'm so glad that Salesforce Essentials makes it easy to collect customer feedback. This feedback has been invaluable in helping me improve our product quality and customer service.
CONSThe learning curve for inexperienced users may be somewhat challenging.
Rob
Marketing and Advertising, 11-50 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed October 2023
A fantastic CRM system!
Salesforce Essentials is a game-changer for businesses seeking a powerful yet easy-to-use CRM solution. Its intuitive design, responsiveness, and simplicity in implementation make it a standout choice in the market. Whether you're a small business owner or a busy professional, Salesforce Essentials empowers you to manage your contacts, leads, and sales with unparalleled ease. I highly recommend it to anyone looking to enhance their customer relationship management processes.
PROSI recently had the opportunity to use Salesforce Essentials, and I am thoroughly impressed with its user-friendly interface and seamless functionality. As someone who values efficiency and simplicity in a CRM tool, Salesforce Essentials exceeded my expectations in several ways.
CONSI don't have much to say here really! It did everything we needed it to!
Rebekah
Medical Devices, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed November 2023
Using Salesforce Essentials
This was not a product I was very confident in when first being introduced to it, but it has made processing devices and tracking the work flow process very efficient.
CONSThere is a small learning curve you have to overcome getting started, but once you are over that hump it becomes very user friendly
Anonymous
1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2023
Good functionalities
Easy to use with great functionalities. Project tasks are easy to view and track.
CONSI liked the classic view better than the lightening experience.
JAMES
Chemicals, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Jim Salesforce Review
Good for what I need it for, entering new leads, tracking sales pipeline, looking back and forward on data.
PROSUsing for 4+ years once info is in its pretty easy, there are very many options how to track setup, would be nice if there was a option for auto-setup for certain types of use/business types.
CONSToo many unused fields that muddy up the screen and info can get lost in all the blank fields.
Reasons for switching to Salesforce Starter
Superiors made the choice.
Alexis
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2023
Salesforce
We love it and every team the team wants more functionalities out of it
PROSIf you are a not-for-profit you can get an excellent discounted rate. It is very handy even though it needs some expertise to set it up but don't let this stop you, their resources library is supper useful, and you can figure out how to do many things yourself. Once you get all the team using it is a very very powerful tool and provides you with amazing data to inform your business.
CONSCan be hard to set up. But invest in someone that knows how to do it, get it right from the beginning and ti will be very helpful.
Anonymous
51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2017
I use desk.com as the frontline customer service software to create and manage tickets.
Desk is extremely customizable. We have a bunch of different inbound emails that automatically tag and assign tickets which saves us a lot of time. You can set up almost any combination of rules for inbound tickets to make sure your most important customers get prioritized and the right people get assigned to help. Desk also has an API that you can use to build a help center experience on top of their platform. We use it internally for bug reporting and feature requesting and our portal creates tickets right in desk.
CONSDesk isn't very user friendly. Once it's set up it's works really well but it takes a lot of time to learn all the nuances of the configuration. The analytics have issues. Some of the metrics like last log in will show that I last logged in a month ago when I've logged in every day and am in fact logged in at the time. We don't use the metrics but if your customer service department relies on them that could be problematic.
Anonymous
2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Used to track employees, investors and potential investors
Fantastic but expensive.
PROSI loved the thoroughness of Salesforce. It's by far the best CRM tool I've used. Everything that I want to do on it, I can.
CONSIt is EXPENSIVE! I love this software so much, but I had to cancel my subscription since it was too expensive for my budget.
Reason for choosing Salesforce Starter
Brand.
Reasons for switching to Salesforce Starter
More features and more intuitive.
Nomava
Computer Software, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Salesforce the game changer
Salesforce Essentials organizes my call list and my call rhythm. I can quickly search and find everything I need related to my contacts and easily link to other services I use.
PROSSalesforce is a remarkable tool program. It is extremely easy to use to give you the best results. Salesforce is a remarkable program because it is constantly changing and adapting to the times. It is extremely versatile as you can explain your file with ease. It is also an application that offers several of the best options, which is why I assume it is among the best programs. This program is fast and easy to use. Moreover, with this tool, I can complete all my tasks without any delay so that I am not disturbed while doing my work and my work is done quickly and smoothly. It increases the productivity of the employees and hence it is a tool that I would recommend. I suggest buying the application and start getting the results you want today.
CONSPricing. Just too expensive for doing lots of API calls for refreshing databases moreover when users double (CSM, account managers, AEs). For a limited business, over there is too much to sort through for everything we need. It would be noteworthy to have a \' lite\' version or something where the interface was simplified.
Anonymous
10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed June 2021
Sales force is user friendly... Not super cute though !
Overall, its great ! I would be open to try other ticketing systems
PROSThe employee facing is great - you wouldn't even know its SalesForce ! However, the adminitration view is old looking and not really cute. A part from that though, its a great ticketing system, i wouldn't say its the best (but i don't know that many more)
CONSAgain, the beauty of the administrative site. I also think that the knowledge articles are very hard to work with and its not really clear when they're published or in draft.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2019
Ready to rock in minutes!!!
Extremely easy to use and I was able to set ip up in minutes. I was pleasantly surprised by the accuracy of data SalesForceIQ automatically pulled from my address book. It automatically updates so that my team and I can collaborate easier. We mostly use the mobile version as it is great for on the go and when we are at conferences and shows.
CONSOne huge setback is that SalesForceIQ does not support GDPR which is pivotal to our business.
George
Entertainment, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2017
I have been using desk.com for over 5 years now, it has been simply flawless and very easy to setup
Easy to use/setup CRM tool for the team, we have customised the tool as per our product requirements, the ability to use mass action & less pricing as well.
PROSFew features stand out - like the advance search option, mass actions, easy export, their helpful & courteous support team, lesser pricing than Zendesk, doesn't have bloat like zendesk.
CONSReports are still a step behind, lack of integration of certain apps(limited apps) that helps in workflow
Dwight
Transportation/Trucking/Railroad, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2021
Excellent tool for day to day account management
Great tool for any account manager to have success
PROSI really love the way the CRM is set up to keep you organized as you are doing account management/reporting. I would probably say my favorite feature is the reporting.
CONSHonestly, i would say none. What I will say I do like the lighting experience as opposed to the classic set up.
Roberto
Information Technology and Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed May 2022
If my company could only use one software for Sales and Operations Management, this would be it.
It's been great so far. Extremely powerful tool that I haven't received much training on and yet it is easy and intuitive to use.
PROSThe product is very powerful and intuitive.
CONSIf you're not an admin, is difficult to know the rules behind the dashboard reports and automated emails.
Jeremy
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed February 2023
Great for keeping track of donors!
It is critical for our organization.
PROSWe have salesforce for NON profits and we love keeping track of all of our fellowship members
CONSSometimes merging customers that were in the software twice mistakenly can be hard.
Nasir
Verified reviewer
Insurance, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2018
salesforce in health sciences
most comprehensive crm out there pretty much has solution for any business problem easy to scale and develop
CONSlearning curve expensive licensing need some sophostication in customization license per user and has some limits of what u csn do overall
Audrey
Verified reviewer
Higher Education, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
FUNCTIONALITY
3
Reviewed August 2018
Bad intelligence and hard to override
I do not give only 1 star because there were occasional situations where SalesforceIQ informed us accurately that a client had changed companies. It did not offer us zero valid sales intelligence.
CONSThis software drove me crazy. Regularly confused our clients with other individuals with the same name and filled in data about those unrelated people. Regularly overwrote our own, hard-researched data about our clients with their LinkedIn dreams of being a DJ or Freelance Graphic Designer. I could never find an option to turn it off or siphon their "intelligence" to separate column. Maybe if we'd had a bespoke Salesforce implementation this would have been possible but I HIGHLY ADVISE you avoid if you're using out-of-the-box Salesforce.
Melinda
Consumer Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2019
Salesforce Essentials Great Tool
This eliminated the need for spreadsheets and works great for a medium team!
PROSThis makes the teams more functional and your group can follow up on leads and identify what contacts are a sure sell. I love the way you can customize it and it automates every things so great from emails to calls its great.
CONSRuns a little slow at times. Sometimes freezes.