About Salesmachine

Salesmachine is a customer success software that helps businesses streamline operations related to trial qualification, onboarding, workflow automation and more on a centralized platform. The customer lifecycle management module enables teams to create playbooks, log activities, assign tasks, generate checklists and send emails.

Salesmachine allows employees to automatically analyze customer behavior, calculate overall health scores and detect risks and opportunities. It enables staff members to score product features based on user behavior, usage frequency and feature activation. Additionally, managers and leaders can generate performance reports to gain insights into team activities, customer churn rates and average onboarding time, among oth...


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10 Reviews of Salesmachine

Average User Ratings

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April 2016

Thomas from Mention

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

April 2016

Great potential

Salesmachine provide a reliable solution and a good UI for customer success manager. Using their workflows allowed us to do simple automation based on our incoming data, and it work well! Customer profiles on Salesmachine are particularly interesting and provide all the information a CS would need at a glance.

Pros

Easy to setup Easy to use All information at a glance

Cons

Searching for user in a large database is a bit slow It would helpful to have more tooltips or informations on some workflows elements

August 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2019

Good CSM tool to get started

Salesmachine allows you to quickly set up a CSM tool (and insights in Leads) for a starting B2B company like us. If you are bigger and have more budget it may be lacking some features, but it's great for setting up a working CSM tool quickly.

Pros

I like the deep Intercom integration, if you use Intercom, its no dev needed set up, also the good Gmail integration is a plus.

Cons

Sometimes the screens are slow while searching. And I dislike the tasks feature: no notifications, slow, not ok really.

August 2019

User Profile Picture

Christian from Practice Ignition

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

August 2019

They exaggerate features and offer terrible support

I wouldn't recommend them to anyone at this point. Some times it feels like a beta product and they need to improve their support a lot.

Pros

The platform integrates with Intercom, which is what we needed. We needed the sales + CS layer with tasks, automation, etc. over top.

Cons

They force you to sign up for a year and tell you that they have things like ownership and reporting, but they don't really. A lot of it is there but doesn't really work. Then it's like pulling teeth to get through to support. A lot of the time they just forget about your ticket. I don't think it's their fault because the product has problems and there aren't enough devs to fix things. I'm very frustrated that we can't do a lot of the basic things that they told us were possible.

December 2018

Jennifer from Vertex Inc.

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Functionality

4.0

December 2018

November 2016

Niklas from Exposify

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2016

Salesmachine tracks customer behavior

Salesmachine gives our team the tools to monitor all of our customers behavior  this is needed to reach out just in the right moment. Salesmachine has a beautiful and simple design and the setup plus the integration with Segment was really easy.

April 2016

Valentin from Zenchef

Verified Reviewer

Company Size: 11-50 employees

Industry: Internet

Time Used: Less than 12 months

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

April 2016

December 2016

Donovan from Dikaio Design

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2016

Excellent For Startups

The UI that the team behind Sales machine has put together is fantastic, the onboarding process is also great. Looking forward to working with it more in the future and finding new ways it can help me and my business grow.

Pros

Ease of use

Cons

Which there were more integrations with other SaaS offerings.

April 2016

Lionel from LoungeUp

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Customer support

5.0

April 2016

Real insights on your users

Salesmachine is a great tool to detect which users you should contact right away. By doing the complex stuff for you it keeps your customer support team focused on the real value added work and eventually lowers your churn rate.

Pros

Neat, and good support team

Cons

Complex events (associated metrics) not handled yet

May 2016

Niklas

Verified Reviewer

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

5.0

Customer support

5.0

May 2016

Salesmachine does the job perfectly

Salesmachine is so nice and helped us a lot. Integration with Segment was super simple and I liked that the Segment alias function worked out of the box with Salesmachine! We use it so we can have landing page leads (identifier is the email) that can later turn into customers (identifier from our database). Keep it up! :D

April 2016

Esther from BandSquare

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Time Used: Less than 6 months

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

April 2016

Great customer management platform

I have been using Salesmachine as a our main onboarding tool with great results. Would happily recommend it to anyone looking to score contacts / set-up easy emails workflows / monitor onboarding efforts .

Pros

- Flexibility - Ease of use - Customer support