SalesNexus Software


SalesNexus is a cloud-based marketing and sales automation suite that includes customer relationship management (CRM) and marketing automation. The solution tracks pertinent sales information such as calls, emails and where the buyer falls into the sales process and automatically nurtures leads and customers with personalized email messages.

Leads and customers receive automated ongoing personalized emails, and salespeople are reminded to call leads and customers via customized workflows and processes. Email campaigns, processes and workflows can be triggered automatically based on user configurable rules.

The CRM application has functionalities to list reminders and track scheduled appointments. Scheduled calls and events are listed in a common area, so that managers can know their team’s workload at any given moment. Tasks and meetings are synced with Google and Outlook calendars.

SalesNexus is available on a monthly subscription basis that includes support via chat, phone, email and an online knowledge base.

Calendar
Calendar

Calendar

Dashboard

Dashboard

Funnel

Funnel

Task list

Task list

Campaign analytics

Campaign analytics

Contact record

Contact record

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



51 Reviews of SalesNexus

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 51 reviews

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Nancy from Verbal Transactions

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Great combo of an email campaign tool integrated into a CRM

It saves me time and money by combining the email campaign tool with a CRM

Pros

I like how I can easily track my campaigns and manage the data all in one environment. Their tracking tools make it easy to see which emails work and which ones do not.

Cons

Nothing at this time. Their tech support people respond right away and help me troubleshoot any questions I have.

Review Source: Capterra

Mike from MyMajors

Industry:  Education

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

June 2018

Easy to use

Good customer service.

Pros

Email campaigns are very easy, tracking emails on each lead through outlook is very convenient and not something I had with my previous CRM.

Cons

It's more of a wish list. I'd like to get rid of the new tab that opens everytime you email out of the lead. Also in campaigns, I'd like to see all the clicks and opens rather than first and last.

Review Source

Michael from Parson Environnental Products

Industry:  Manufacturing

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Easy to use!

Excellent

Pros

Intuitive, tracking, email, task lists, search features, groups, customer support, inexpensive, mobile access

Cons

The only con is all the data is cloud based.. the only downtime is when my local services are down. Or cell service weak

Review Source

Dmitriy from Sense Financial

Industry:  Other services

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Good system

Pros

Good support, decent email delivery, the part that I like the most is that it comes with the CRM as well as email marketing, all in one

Cons

Flexibility is somewhat limited after the new revision, previous version was a lot more user friendly, there are improvements in the new version but no flexibility to change the layout. Hopefully they will change that sometime soon.

Review Source

Conrad from TY Commercial Group

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Salesnexus is the perfect CRM fit our commercial real estate company.

Pros

Salesnexus is very user friendly. The custom fields allow us to gear this product to fit our business . The support team is outstanding in their response time and resolving any issues.

Review Source: GetApp

Debra from CUES, Inc.

Industry:  Other

Number of employees:  11-50 employees

Ease-of-use

Functionality

June 2017

Extremely user friendly

I have used many databases over the years and find the adaptability of Nexus to our needs is extremely helpful.

Pros

Ease of training new people to the system and ability to give them one page with the parameters of how to enter/access records.. Chat support is knowledgeable and efficient.

Cons

Admins should have the ability to perform more functions without having to contact Nexus such as mass delete of tasks for users.

Katy from Omni Hotels

Industry:  Hospitality / Travel

Number of employees:  201-500 employees

Ease-of-use

Customer support

Functionality

March 2017

Not very intuitive

Pros

what I liked about this product is that you can store a lot of details like birthdays. I liked to store customer's favorite amenities.

Cons

What I did not like about this product is that it is not very intuitive. Some people who are not very computer friendly would have issues.

Vincent from MediWaste Disposal

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

It is very user-friendly

MediWaste Disposal has been using the SalesNexus CRM tool for the last 5+ years and we have nothing but a positive outlook on this platform. It is very user-friendly and allows our salespeople to stay on task with their daily sales management in a very organized fashion. They also have a wonderful customer service team that seems to always accommodate us with any need that may come up. We couldnt be any happier with SalesNexus and we would highly recommend them to any business, whether big or small.

Review Source: GetApp

Kurtis from Wholesale Real Estate Academy, Inc.

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Still The Best CRM

I have been using Nexus for 6 years. I'm a big CRM guy and I am constantly checking to see what else is out there- nothing has convinced me to move. The reasons are: 1) EXTREMELY custom - izable fields 2) VERY robust sorting abilities, you can sort, filter and search and find anything you are looking for 3) VERY robust scheduling follow up ability- with campaigns, you can schedule a series of activities on auto pilot 4) Reporting- so many ways to generate the reports you need 5) Dashboards (also very customizable) - can see your Key Perform. Indicators at a glance 6) VERY robust admin features- the ability to have separate sales reps/managers with different access/edit levels There are many more reasons, but this is still the best CRM around!

Cons

Printing letters- the mail merge if you are mass printing is not very functional- needs work.

Review Source: GetApp

David from TrackNet Fleet Tracking Systems

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

SalesNexus excels in internet marketing

My business is all about prompt customer service. SalesNexus surpasses all expectations when it comes to answering my questions about new features or normal processes that I may have forgotten. The online chat support is as close to perfect as it gets. In addition to our e-mail marketing campaigns that we use SalesNexus for, they've also added reports that help my company assess more accurately where to focus our marketing resources. We've gotten to the point where SalesNexus is an integral part of our marketing campaign.

Review Source: GetApp

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Sales Nexus

About 2 years ago we started our search for a CRM software for small and medium companies. After analyzing several CRM software we decided on SalesNexus for its features such as email campaigns and tracking, customization of fields, pricing and ease of use

Pros

Support
Emails - tracking
Ease of Use
Price compared to equivalent softwares
Customization of Fields

Cons

Email are not yet Mobile responsive

Review Source: GetApp

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Sales Nexus is great for reaching all contacts quickly

Although it isn't quite as user-friendly as I'd like, it does allow quick upload of all our Gamber Fund Raising contacts and offers an excellent opportunity to reach out to all of those contacts in one sweep with an eblast. Using it more makes me more proficient. Customer support was excellent in helping me the first time I had to send an eblast!

Pros

Quick eblast capability. Customer support was outstanding!

Cons

The app is not as user-friendly as I'd like and the tutorials could be more complete and easier to follow.

Review Source: GetApp

Darrell from Premier Fabrication, LLC

Industry:  Manufacturing

Ease-of-use

Value for money

Customer support

Functionality

August 2016

Use consistently for best results

Pros

SalesNexus was intuitive and fairly easy for my team to learn to use. We have been able to customize the inputs and reports to fit our company's sales process. The more consistent we have been in using SN to manage our sales activities day in and day out, the more value we have gotten out of the software.

Cons

We have had some struggles with interfacing SN's built in calendar with our MS Outlook calendars from which we schedule the rest of our business. The two programs are supposed to integrate seamlessly but this has been a struggle. SN continues to work on making this feature better.

Ease-of-use

Value for money

Customer support

Functionality

August 2016

Support at Sales Nexus is Over the Top!

Everyone I have spoken to at Sales Nexus over the years has been extraordinarily responsive to my needs as a small company. The chat feature allows me to explain better my situation, and get better answers than a help desk. It also gives me a transcript of the exchange so I can save them and not forget the procedures. I am also impressed by the persistence of the support staff in pursuing my problem du jour to make sure that I’m totally satisfied. Sales Nexus is the center of my company’s marketing, and has been an investment that continues to return its cost to me as profits. I’ve tried many other ways of doing business, and none were as cost-effective and game-changing as Sales Nexus. The staff is available and super-intelligent. Today Mark knew to include a tweak that I forgot to say I needed, and I was amazed to see it already implemented for me without addition explanation or charge. Thank you guys at support in Sales Nexus. You make a difference for me everyday!

Pros

I use the email features of SN to great advantage. If you want to send a direct, personal message to a lot of people, Sales Nexus is really the cheapest and most reliable, while allowing you to get help every step of the way.

Cons

There may be features you won't need in the program, but it's still worth the benefits.

Review Source: GetApp

Ease-of-use

Value for money

Customer support

Functionality

August 2016

Thanking Database Technician's at SalesNexus especially Mike Roa

I am always in awe at the ease with which the technicians, particularly Mike Roa, approach and solve my problems. This has been consistent since Crystal-Barkley Corporation started using SalesNexus more than 9 years ago. The professionalism and speed with which they give attention to large or small requests keeps me very humble. As new advances arise in our field SalesNexus is always way ahead and ready for training. Thank you

Review Source: GetApp

Christopher from COREDEMAR, LTD.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2016

Service has been key!

Mike Roa has helped me every time I've had a problem. Incredibly fast and professional and clear with explanations and instructions. In fact, if I were still working at an agency, I'd try and lure him away from you. He's VERY good.

Pros

I use it to keep track of leads, calls, notes, etc. I don't use any of the advanced features.

Review Source: GetApp

Ease-of-use

Value for money

Customer support

May 2016

SalesNexus is AMAZING!

We have a customized database for our company and the SalesNexus team has been more than helpful every step of the way. Anytime I need help they are just a click away with the Help Me Now button. They have always been there and fixed my problem in a quick and timely manner. Any problem that we have ever had has been solved. We will continue to use this system forever and I would recommend it to anyone.

Pros

-Customized Database
-Quick and easy Customer Support. Very friendly.
-Easy to customize and make it your own.
-Easily set tasks for other employees.

Cons

-Takes just a little time to customize, but is definitely worth the time spent on it.

Review Source: GetApp

Harlan from AskHG

Ease-of-use

Customer support

January 2016

Stay away

First used this product about 6 years ago with a group of professional around the world. Not totally impressed, needed lots of updates to really have the power. A year ago gave them another shot as they indicated great improvements :{:{ paid subscription for the team, several of which have used CRM for years, not impressed. Without notice, warning or other notice, shut us out of our data over the holidays, will not provide access to OUR data unless a $$$$ fee is paid. Stay away from them.

Review Source: Capterra

Ease-of-use

Value for money

Customer support

January 2016

Would not recommend

I first received Sales Nexus about 6 years ago as part of a professional group to try the program. It worked ok, but needed a lot of upgrades to truly do what we wanted. A year ago we renergized the systems, paid our subscription for multiple users. None of the long time professionals, one which used to setup CRM, were impressed, hard to use, clumsy to work with, no auto save is extremely frustrating. Now, without warning they lock us out, no notice of subscription due, no access to data and they want $150 to download our data back to us!!!!! Trust is completely gone with this company.

Pros

not many, clumsy to operate

Cons

no auto save, no interface with Google, clumsy to get around in, connecting people in the same company is hard, changing the form is ancient tech, could go on......

Review Source: GetApp

Ease-of-use

Value for money

Customer support

October 2015

Great Sales DB Program

Sales Nexus has been a valuable tool for our team. It is excellent for sending out emails campaigns and being able to track the success of those campaigns is really critical. I especially like that I can see who opened the emails and who clicked through.

Pros

The customer service team is outstanding. This makes up for the one con that I have listed below.

Cons

The interface is a touch unwieldy for someone doing simple email campaigns like myself. I suspect there is a LOT more I could be doing in terms of straight up contact management instead of just email campaigns which is what I mainly use it for.

Review Source: GetApp

Displaying 1 - 20 of 51 reviews