--- title: "SAM Software Reviews, Demo & Pricing - 2026" description: "Review of SAM Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/sam-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Social Work Case Management Software](https://www.softwareadvice.com/legal/social-work-management-comparison/) / SAM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/332188-sam/reviews/) # SAM Review From $300/month 1 plan Wondering if SAM is right for your practice? Our Social Work Case Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview SAM 4.5 [(13)](https://www.softwareadvice.com/product/332188-sam/reviews/) Pricing Starting at $300.00 per month ### About SAM SAM by InReach Solutions is a cloud-based case management solution designed to help foster care and adoption organizations. SAM is customized to meet unique needs and can streamline agency processes by creating forms and checklists. Agency clients can access a family portal to fill out their own data. This solution allows users to create automated workflows that reduce the amount of manual work. SAM can also be used to create templates for mailings and emails. Additionally, with SAM's reports, agencies can get real-time data ready for analysis. InReach Solutions’ support team provides ongoing support, data migration, and process implementation. Wondering if SAM is right for your practice? Our Social Work Case Management Software selection experts can help you in 15 minutes or less. ## SAM User Interface ## Popular SAM Alternatives Main Product SAM 4.5 [(13)](https://www.softwareadvice.com/product/332188-sam/reviews/) Ratings Breakdown - 4.31Ease of use - 4.20Value for money - 4.33Customer support - 4.38Functionality Pricing Starting at $300.00 per month Get Price Alternative Product [Astalty](https://www.softwareadvice.com/legal/astalty-profile/) 4.8 [(200)](https://www.softwareadvice.com/legal/astalty-profile/#reviews) Ratings Breakdown - 4.84Ease of use - 4.67Value for money - 4.86Customer support - 4.70Functionality Pricing Starting at A$30.00 per month Get Price Alternative Product [Collaborate](https://www.softwareadvice.com/human-services/collaborate-profile/) 4.6 [(46)](https://www.softwareadvice.com/human-services/collaborate-profile/reviews/) Ratings Breakdown - 4.26Ease of use - 4.44Value for money - 4.51Customer support - 4.24Functionality Pricing Available upon request Get Price Alternative Product [My Junna](https://www.softwareadvice.com/patient-case-management/junna-care-profile/) 4.8 [(39)](https://www.softwareadvice.com/patient-case-management/junna-care-profile/#reviews) Ratings Breakdown - 4.72Ease of use - 4.64Value for money - 4.92Customer support - 4.49Functionality Pricing Starting at $99.00 per month Get Price Alternative Product [Casebook](https://www.softwareadvice.com/product/216199-Casebook-Platform/) 4.2 [(86)](https://www.softwareadvice.com/product/216199-Casebook-Platform/reviews/) Ratings Breakdown - 3.94Ease of use - 4.11Value for money - 4.40Customer support - 3.97Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [CharityTracker](https://www.softwareadvice.com/food-service-management/charitytracker-profile/) 4.5 [(1062)](https://www.softwareadvice.com/food-service-management/charitytracker-profile/reviews/) Ratings Breakdown - 4.49Ease of use - 4.56Value for money - 4.55Customer support - 4.37Functionality Pricing Starting at $20.00 per month Get Price ## SAM Pricing and Plans Starting price: $300.00 per month Free Trial Free Version Basic $300.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## SAM Features - Popular features found in Social Work Case Management Case Notes Client Management Document Management Goal Setting/Tracking Reporting/Analytics Scheduling - More features of SAM Case Management Certification & Licensing Child Welfare Management Electronic Payments Forms Management Program Management Real-Time Reporting Referral Management Reminders Reporting & Statistics Training Management Volunteer Management ## SAM Integrations GoTo Webinar Integration rated undefined from -1 review ## SAM User Reviews ## SAM customer ratings - Overall rating: 4.5/5 - Total reviews: 13 ### Rating distribution - 5 stars: 7 reviews (54%) - 4 stars: 5 reviews (38%) - 3 stars: 1 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.2/5 - Customer support: 4.3/5 - Functionality: 4.4/5 --- ### Just starting out - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been great so far, I am able to navigate and find what I am looking for with minimal problems. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software is going to allow us to go simi-paperless, it has so many areas for us to utilize. #### Cons Nothing - at this time I am still in the "learning" stage. --- ### Wanted this to work..... - Overall rating: 4/5 - Reviewer: Vicki V. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered It was extremely frustrating. They need a base system that actually works and that you can customize as you go. They desperately need someone in management who is a teacher...not a developer. There is little to no skill in the ability to actually teach people how to use this system. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The end product has some great functionality. There is product support but you are paying for services that should be included in onboarding. They expressed that some companies pay for 6-12 months before the software is even usable. #### Cons There is no. "basic" system in place....meaning you cannot use the software in any capacity until you as the owner learn a massive amount of backend jargon, platforms, loading etc. It was a NIGHTMARE. After 4 months of literally banging our heads against the way we cancelled and lost thousands of dollars. The system itself is pretty good....the set up is a nightmare. Every time there is an issue you are paying hourly for someone to sit and ramble at you and not actually complete the task at hand. We never gained any functional system after the 4 months....yet we were paying a monthly fee for a set up that was unusable as well as hundreds of dollars a month for "consultations: #### Reasons for choosing SAM price point and the individual cost per user was lower #### Reasons for switching to SAM The other company was just starting out and we were their guinea pigs. --- ### SAM Review - Overall rating: 3/5 - Reviewer: Kim M. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SAM is an excellent tool for marketing and grant writing. The staff enjoy the ease of use. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of Use is the biggest and most important feature in a program for our agency. #### Cons When auto actions change without a change being made by our admin staff. --- ### SAM has made our agency more efficient and better performing! - Overall rating: 5/5 - Reviewer: Melissa V. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Social Workers in my agency love SAM. Before switching to SAM, we struggled to get basic data entered into our database as a result were unable to produce any meaningful data for our leadership and board. Since implementing SAM for our agency, we have not only increased data entry compliance but have expanded the data we collect to enable us to create complex reports, helping us make better agency decisions. We have even created a Family portal where families have their own web-based for and are able to upload documents and/or fill out data that is directly entered into SAM, thus managing part of their case. This has decreased the time it takes to get a family ready for adoption by almost 45%. Using SAM has made our agency more efficient and better performing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I love SAM! It is intuitive, easy to learn. It has a simple and clean user interface. As an administer, organizing the data entry experience for my end user, is straightforward and uncomplicated. A database admin, even someone with little to no experience with databases, can learn SAM quickly and create a custom database that is tailored for their agency that matches their agency's processes. It is very evident that the developers of SAM put in a lot of thought into what the end user was going to experience. Overall I recommend SAM for any social service agency wanting to increase their data collection and provide their workers with a simple, clean and easy to use database experience. #### Cons As much as I love SAM, there are some areas that have room for improvement. Reporting is limited to simple spreadsheet data lists with counts, averages and min/max calculations. There is no graph creation or complex data analytics. And SAM cannot link to data analytic software either. However, you can export reports to excel to create graphs and for use in BI analytics. --- ### A custom SAM for us - Overall rating: 4/5 - Reviewer: Jessica K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I feel like the most valuable part of SAM is how easy it is to customize for the subscriber. Taking the time to learn how to build in SAM is really an investment into the software, and the more work I put into it, the more work it does for my agency. InReach Solutions hosts webinars frequently and even if I am not able to attend the live event they are a great resource to fall back on when I have a specific question that needs answering. If I ever find that I am unable to resolve my question through watching the webinars or reading the FAQ's answers on the website I know that I can always send an email with my question and either schedule a phone call, or receive my answer directly in email form. #### Cons I wish that there were more options for Template Building or a better interface with existing fill-able PDFs. We tend to have many forms provided by the State that they do not accept in any other fashion so our clients must fill these out by hand and then a worker has to input the information after the fact. If we were able to upload the State's PDF and set the fields to be fill-able with coordinating SAM Fields it would be ideal. --- ### Hands Across The Water loves SAM! - Overall rating: 4/5 - Reviewer: Katie P. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We love representative and these amazing customer service she provides. I have used numerous other databases in my work in child welfare, and this is by far the most flexible, intuitive and user-friendly. It considers the needs of agencies that do the work that we do in ways that other databases neglect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the easy, user friendly interface of this software. I love that the agency understands our work and is able to talk through what the agency needs to assist in streamlining processes and collecting pertinent data. They are patient and kind when the social worker mind butts up against statistics/data/IT mind and experiences paralysis. #### Cons There are some glitches and limitations, but company is open to feedback and responsive to suggested changes and fixes to help overcome problems to achieve the desired outcome. #### Reasons for switching to SAM Poor quality --- ### SAM for foster care - Overall rating: 5/5 - Reviewer: Jessica B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Time saving has been great and the ability for others to access information on specific cases has been wonderful! It's helped communication tremendously. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so easy to navigate which makes it easy to train new staff! #### Cons Not being able to customize EVERYTHING to our specifications! :) but it's actually very minor issues that can't be customized. #### Reasons for switching to SAM We needed a product that could really manage what we need to do to comply with the State of California and incorporate multiple facets of operations. --- ### SAM Review - Overall rating: 5/5 - Reviewer: Lisa P. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SAM has completly revolutionized the way we work with our clients and our co-workers. I can't imagine what we would do without it now. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros On the front end I think the software is fairly user friendly and easy to navigate. There are a lot of customizable options. #### Cons On the back end, where SAM is customizable for agencies, it is less intuitive. There are few instructions within this area of SAM. I feel like I have to just "try it" and see if it works. then, if it doesn't, I'm told well you did it wrong. --- ### Saves so much time! - Overall rating: 5/5 - Reviewer: Rory H. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros As an older agency, we had paper files only. When we needed an old file previously, we had to order from a company that houses the files offsite. Now, we have the info at our fingertips and can access it from any computer. #### Cons If anything, there were a lot of fields we had to remove initially and it was a bit cumbersome to navigate but I know they made changes in response to feedback from clients. #### Reasons for choosing SAM User interface/look of the software on the computer. --- ### SAM REVIEW - Overall rating: 4/5 - Reviewer: Mary L. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we continue to be really happy with the software. We can adapt it to meet our needs and Stefanie is awesome!!! #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ability to format the database to our needs, which is SO appreciative. The ease at which we can perform the tasks we need to - generally it's user-friendly! #### Cons The support used to be a little hard to come by (such as resistance to adapting the software to our specific needs), but that has changed lately, which we are so appreciative of that! --- Showing 1 - 10 of 13 Reviews [See All Reviews](https://www.softwareadvice.com/product/332188-sam/reviews/) ## Other Top Recommended Social Work Case Management Software [Filevine](https://www.softwareadvice.com/enterprise-legal-management/filevine-profile/) **4.4** (287) Recently recommended **470** times [Noteable](https://www.softwareadvice.com/medical/noteable-profile/) **4.7** (96) Recently recommended **1** times [CharityTracker](https://www.softwareadvice.com/food-service-management/charitytracker-profile/) **4.5** (1062) Recently recommended **0** times [Bonterra Apricot](https://www.softwareadvice.com/nonprofit/apricot-profile/) **4.2** (226) Recently recommended **0** times Stuck Between Options? 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