All SolarWinds Service Desk Reviews
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SolarWinds Service Desk Reviews
Reviews Summary
Overall Rating
4.6Ratings Breakdown
5
4
3
2
1
Secondary Ratings
Ease-of-use
4.6
Customer Support
4.6
Value for money
4.5
Functionality
4.4
Pros
"The software integrates well with other tools, and the insightful reports help me stay informed about my team's performance and make data-driven decisions to improve our service delivery."
"My overall experience has been good with the application due to the multiple networks i monitor on a day to day basis which make it easy to preempt issues."
"The dashboard made it easy to navigate and use."
Cons
"Lapses in chat response time and limited features for software management and SLA warning functions can pose challenges."
"We were unable to come to a monetary agreement and went with another ITSM."
"I was disappointed when I learnt it could not track configuration and compliance on AIX assets."
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