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> Reviews of SolarWinds Service Desk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SolarWinds Service Desk is a good fit for you!

Source: https://www.softwareadvice.com/crm/samanage-profile/reviews

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SolarWinds Service Desk Reviews

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# SolarWinds Service Desk Reviews

## Reviews Summary

## Overall Rating

4.6

* * *

## Ratings Breakdown

5

(365)

4

(192)

3

(18)

2

(1)

1

(1)

## Secondary Ratings

Ease-of-use

4.6

Customer Support

4.6

Value for money

4.5

Functionality

4.4

* * *

### Pros

"My overall experience has been good with the application due to the multiple networks i monitor on a day to day basis which make it easy to preempt issues."

"The software integrates well with other tools, and the insightful reports help me stay informed about my team's performance and make data-driven decisions to improve our service delivery."

"The dashboard made it easy to navigate and use."

### Cons

"Lapses in chat response time and limited features for software management and SLA warning functions can pose challenges."

"We were unable to come to a monetary agreement and went with another ITSM."

"I was disappointed when I learnt it could not track configuration and compliance on AIX assets."

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SolarWinds Service Desk Reviews, Pros and Cons - 2026 Software Advice