I love the asset integration and that it can pull warranty info ... that's huge. I liked the cost of it great bang for the buck.

Great product, easy to use for the tech and the client.

Sometimes the agent will report software that no longer exists on the device. This can cause some inaccuracies.

No option to automatically change a ticket’s status when an agent responds. Complicated groups and permissions.

Amazing Tool Kit for Management & Monitoring of Service Desk.

The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive.

I haven't really found anything I dislike. Our previous solution was that bad.

I really appreciate the ability to organize columns in my ticket queue according to my preferences.

The program expedites the process, makes it smooth and efficient. Really great value for the money.

I dislike the software management portion of this solution. It is next to useless if you need to manage software licenses or counts.

I like how easy it was to setup the workflow needed for the service desk to function. I did not have too many issues with creating tickets.

I like how easy the GUI is, editing the categories and assigning the ticket to a support tech is all very simple right from the first view.

I really love the support from the customer support a lot. The support is always right on top of any issues and I have experience very quick responses when I do need to contact them.

We are very new to the product but I truly love the integration with the Orion Platform. It also has a great UI and so far it has been very fast to respond.

Solarwind Service Desk has met all of our requirements. It is easy to use and follows ITIL best practises.

Very happy and know i made the best decision purchasing this tool for our organization.

It has a clean, easy to use, and intuitive interface. We have only scratched the surface of what it can do.

The API provided is very intuitive and has allowed us to interface in to other system we use. I would be happy to recommend Sam for the ease of use and functionary of the system.

Easy to use service desk, with many great features.

There are no way to properly federate departments with the current state.

Easy to use, great to create/track/monitor support tickets.

Their customer support is top tier and their change management workflow is one of the best I've seen.

There hasn’t been anything for us to dislike about the product.

This makes ticket flow a little difficult to work with.

It has been an amazing resource for acquiring and organizing our leads and the calendar and note taking ability is unmatched.

The most hated part of Zoho is its Customer support , it is very pathetic and sometimes it is very glitchy which makes the CRM unusable.

Easy to use, has a good free tier, innovative, friendly UI and UX, a good product in general, good mobile application.

Easy setup, they have different templates for different industries which is nice, can quite easily adjust it with the Zoho Creator, customer support is great too.

This is such an amazing application and customer support on this product is amazing.

I LOVE THAT WE CAN ACCESS FROM ANYWHERE. WOULD LOVE TO INCORPORATED FOR THE FULL STAFF BUT IS BEING USED FOR CERTAIN STAFF ONLY.

The best is contacts and accounts flexibility. Also seamless integration with Zoho Finance suite, which is very good.

Great product for the price. Easy of use and being compatible with other CRM programs, makes it a winner for our company.

My overall experience has been one filled with struggle and frustration.

I really loved the software and recommended it to many of my customers and they are happy with it for months now.

We've got some problem with the email invitations often sent into the spam folder of our customers... but it's a common problem with other CRM I guess.

It is useful for business purpose as it helps maintaining connection with clients and helps to build great customer relations.

I have used other platforms, however there is something very user friendly about this solution, the customer support team and extremley helpful and on hand to answer any enquiries they are patient.

The integration is really awesome, also tracking the invoices and payment really impressive, just I'm not totally satisfied with​ the interface.

Reporting part is also good as compared to other clients, apart from this it analytics capabilities are also awesome.

You get different answers from different customer representatives and the lack of an account manager is painful. App store is full of apps that barely work or aren't maintained.

The reporting system of this software is the best thing I like most about this software. The format of reporting is the best thing.

Best CRM available in the market, Very easy to setup and use. My clients love using the CRM and very user friendly software tool.

Overall, we are happy with Zoho. They are good people, provide great support, and you can't beat the value for money equation.

It’s great to have such an amazing chat support. Overall I’m loving this database and all of its functions.

I love the free account and so does my team. It’s easy to use (once setup) and customer service has always been great.

This is a very easy to use CRM that helps stay on top of all my contacts. Amazing features for a free crm.

This is absolutely great CRM for a medium and big companies. One of the best clients cards, easy integrations and great solution for sales and marketing.

This is a good software to use for the beginners, support is awesome and compared to other alternatives in the market this is pocket friendly as well.

India customer service that can be hard to understand, the use of CRM platform can be confusing and disjointed.

Misleading information during the trial phase. Always upselling their useless apps through Zoho one.

Highly recommended and nice product for startups especially, who are looking for budget friendly and reliable product.

Great features, great integrations, nice price. Good instructions, and even a full course on Linkedin Learning.

The UI is so confusing that I had trouble discovering the features that I needed.

Sometimes, i can even login to the platform and keep showing an error for the Captcha. Other than that, the email template that are provided is difficult to edit and not many option to customized it.

I primarily use it for business e-mails and internal communication. I love how clean and organized it keeps all of my e-mails, and I love the tabs and how customizable my inbox is.

Reminders are extremely helpful in followups. Campaign analytics are really awesome and gives the best analytics to identify the top leads.

The RingCentral integration is especially great with company wide caller ID that syncs with all Modules and the integration between the Zoho ecosystem is just great.

The calendar is pretty good, it has a very good and constant feedback, graphs and charts are really useful.

We are happy overall with the Zoho experience. It is perfect for us to collect sales data and to see graphically where we are for the year.

It is super user friendly and customizable to fit your needs. It allows you to really connect with your customers - with ease.

US Dollar

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support.


SolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser.


SolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.



LongDescription

Support Ticket Management

Real-Time Analytics

Surveys & Feedback

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Customer Segmentation

IT Asset Management

Customer Service Analytics

Workflow Configuration

Contract/License Management

License Management

Active Directory Integration

Change Management

Single Sign On

Project Management

Rules-Based Workflow

Procurement Management

Knowledge Management

Categorization/Grouping

Scheduled/Automated Reports

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Call Center Management

Data Import/Export

Problem Management

Email Templates

Self Service Portal

Help Desk Management

Mobile Access

Cost Tracking

Dashboard Creation

Service Reporting

CMDB

Device Auto Discovery

Compliance Management

Real-Time Data

Performance Metrics

Service Catalog

Issue Scheduling

Maintenance Management

Multi-Channel Communication

Configuration Management

Role-Based Permissions

Client Portal

Real-Time Notifications

Workflow Management

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

Asset Tracking

Activity Dashboard

Alerts/Notifications

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Customizable Templates

Dashboard

Multi-Language

Audit Management

Alerts/Escalation

Real-Time Reporting

Customizable Branding

Asset Lifecycle Management

Compliance Tracking

Reporting/Analytics

Contact Database

Widgets

Monitoring

Prioritization

Relationship Mapping

Remote Access/Control

Supplier Management

Customizable Forms

Requisition Management

Incident Management

Drag & Drop

Autoresponders

Tagging

Issue Auditing

Online Forums

Maintenance Scheduling

Task Management

Release Management

Live Chat

Inventory Management

Data Mapping

Full Text Search

Customer Support

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 2000

Windows 8

Team - $19
Business - $39
Professional - $69
Enterprise - $89

Pricing is per month, per agent. Contact SolarWinds to request a price quote.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

SolarWinds Service Desk

In Person

Live Online

Webinars

Documentation

Videos

Zoho CRM is a cloud-based business management platform that caters to businesses of all sizes. It offers sales and marketing automation tools with helpdesk, analytics and customer support functions.


Zoho CRM helps users respond to customers across channels in real-time. Zia, Zoho CRM's AI-powered sales assistant, can predict an appropriate time to contact customers. It scans emails for urgency and can display relevant statistics or documents when performing searches. Users can integrate with G Suite, WordPress, MailChimp, Evernote, Unbounce and other third-party systems. Zoho CRM's software development kits provide tools to build custom functions to add to the CRM.


Zoho CRM is available on monthly or annual subscriptions and support is extended via phone, email, documentation and other online measures.



Commenting/Notes

Third-Party Integration

Engagement Tracking

A/B Testing

Rewards Management

Content Delivery

Cataloging/Categorization

Website Analytics

Sales Analytics

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

User Management

Social Marketing

Meeting Management

Free Edition  (CRM for entrepreneurs) - Forever free upto 3 Users.

Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually).

Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually).

Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually).

Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).

SolarWinds Service Desk vs Zoho CRM

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