All Samespace Reviews
1-16 of 16 Reviews
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Deniela
Verified reviewer
Information Technology and Services, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
SameSpace - Bestfriend at work.
Wonderful.
PROSSameSpace is the space for me that let's me go back and analyze, look through the logs, get proper insights on my daily tasks. It has all the data stored for me to go and revisit anytime, indeeed a friend who let's me improve my working style.
CONSNothing as such. Everything worked fine.
Vendor Response
Hi Deniela, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Thanks for placing your trust in us and your willingness to share. Best, Aanya.
Replied May 2021
Sheikh
Verified reviewer
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
3
Reviewed April 2021
A good start but much remains to be done
Since we've just started with Samespace (~2-3 months), I've noticed the devs actively working on the issues that we're facing and know that all issues will be solved. The tool being very simple is a double-edged sword, it has a clean UI but missing basic features.
PROSIt integrates beautifully with Salesforce and has a simple layout with basic info on previous calls. I can easily see the number of calls received and the average duration of those calls.
CONSThe simplicity of Samespace comes with some important missing features, most importantly the mute button. Also, we're connected via enterprise VPN there were some bugs/issues with calls and some of them have been resolved; concluding that the devs are actively working on fixing the issues. Also, the integration with Salesforce can be implemented further by merging with Salesforce status (Omnichannel)
Vendor Response
Hi Sheikh, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. Rest assured, we are working on getting these basic features out and the bugs resolved. Thanks for placing your trust in us and your willingness to share. Best, Samespace Product Team.
Replied April 2021
Mukesh
Computer & Network Security, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed April 2021
User friendly software
Not good for chat support.Average
PROSEasy to use for call support only .overall good and user friendly.
CONSThere are some limitations for chat support: 1. We can not accept reply to other chat untill we accept all chats. this is very irritating.some time if we type some reply for any chat and at the same time if any new chat came and we accept it then all the matters that we had type getting vanish.This is very very irritating.
Reasons for switching to Samespace
.
Vendor Response
Dear Mukesh, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to our chats module. Best, Samespace Product Team
Replied April 2021
Abhik
Information Technology and Services, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2021
Review on the utility of same space
My overall experience with samespace is a pleasant one and it is a simple and easy to use application that can be very helpful for the users. Also, the call quality is also good and disturbance free.
PROSThe features are simple to use and the UI is also pleasant and light on memory since all it uses for installation is a google chrome extension for quick installation and support.
CONSI like the software but there are tiny corrections I feel, that can be useful to the end user. The login method is very basic and it should require a 2-factor authentication for the same for heightened security. Also, sometimes the application does not detect the mic when plugged in and requires me manually configure the mic on the system.
Vendor Response
Hi Abhik, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. I'll make sure to share your feedback with the product team. Thanks for placing your trust in us and your willingness to share. Best, Aanya.
Replied May 2021
Akhildev
Information Technology and Services, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2021
Samespace: Can have more features
My experience is a neutral. Since samespace reconnects often I find it difficult at times. The call use to get disconnected when it reconnects. Overall experience I would say not bad but good. The application can be improved a lot. Hope the team will work on it.
PROS>> Can access the recent call list >> Option to coach users >> Conference option >> Simple interface >> Both Chat and call options available
CONS>> No options to copy or select contacted number >> Single click to select number will lead to dialing >> Can have a more skins and layouts
Vendor Response
Hi Akhildev, Thank you for your feedback. In terms of the calls getting disconnected, such issues are very network determinant and are dependent on the network and bandwidth of your internet. As we enable real-time communication, for voice to function- the network needs to be strong and not fluctuating. Nevertheless, I'll forward your feature requests to the product team. Best, Aanya
Replied May 2021
Rohit
Verified reviewer
Information Technology and Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2021
too slow and unresponsive
not so good
PROSNoting in specific thats all of it and nothing more
CONSAlmost all of it needs a better attention
Reasons for switching to Samespace
company bought samepace licenese as livechat renewal was expensive
Vendor Response
Hi Rohit, Thanks for taking the time to share your thoughts and feedback with us. As you know that you are operating in a complex infrastructure with agents are connected over a VPN, the functionality of the software eventually is highly dependent on your network. Hence you may seem to face issues with the connectivity. For Samespace to function, the network needs to be strong and not fluctuating. Hope this helps. Best, Samespace Product Team.
Replied May 2021
Sheetal
Computer & Network Security, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2021
Review on Samespace
User-friendly and easy to access.
CONSSometimes login fails even when correct credentials are used.
Vendor Response
Hi Sheetal, Thank you for bringing this to our notice. We are constantly working towards improving our product for our valued users. Our product team will look into this and ensure that this does not happen. Happy to hear that you find our product user-friendly and easy to use. Best, Aanya Khanna Product and Marketing Team at Samespace
Replied April 2021
Afroz
Information Technology and Services, 1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2021
Overall nice product to use with some great features
Wonderful
PROSSamespace is very easy to use. Making calls is just a click away. The person's name appear on the screen while making calls is such a nice feature. The way it is associated with salestorce is nice.
CONSSome time the call get disconnected autonatically.
Vendor Response
Dear Afroz, Thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Best, Samespace Product Team
Replied April 2021
Madhuri
Computer Software, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Good Product
Overall Good Product calls lands properly
CONSNot working properly when internet speed is slow
Madhuri
Telecommunications, 5,001-10,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2021
Good experiance to use Samespace
It is very user friendly. Mantained properly
CONSSometimes due to network issue it stop working for a while.
Vendor Response
Hi Madhuri, Thank you for your feedback. We are glad that you are enjoying our platform. In terms of the network issues, we are working towards building the product in a way that allows agents with less internet bandwidth to connect with customers. Once again, Thanks for leaving a review. We really appreciate your time.
Replied April 2021
Rashmi
Information Technology and Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2021
samespace feedback.
it is easy to use software ,we can select status accordingly.
CONSsometimes it will not work, sometime while on meal break it will automatically turns to ready state so it will impact my productivity ,sometimes hello button will not work and call get missed.
Vendor Response
Dear Rashmi, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes so that your productivity isn't hampered. Best, Samespace Product Team
Replied April 2021
Ayush
Computer Networking, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
Good Experience
The feature wherein we can see whom we are calling
CONSThere should be a noise cancellation feature and a better Hold tune.
Vendor Response
Hi Ayush, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and I'll make sure to share your feedback with the product team. Thanks for placing your trust in us and your willingness to share. Best, Aanya
Replied May 2021
elton
Information Technology and Services, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2021
samspace review
ease of integration with salesforce and minimalistic UI
CONSI can't search the history of my calls, have to login separately every time
Reasons for switching to Samespace
company witch
Vendor Response
Hi Elton, Thanks for sharing your thoughts and feedback. I'll make sure to share your feedback with the product team. Best, Aanya
Replied May 2021
Aldrich
Information Technology and Services, 10,000+ employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Amazing Product to use on a daily basis.
It has made working easy.
PROSEase of navigation and features that help in upscaling your work.
CONSA feature of vision comfort after 7 pm for better visual comfort.
Vendor Response
Hi Aldrich, Thank you for your feedback. We are glad that you are enjoying our platform. I'll forward your feature request to the product team. Once again, Thanks for leaving a review. We really appreciate it.
Replied May 2021
Devesh
Information Technology and Services, 1,001-5,000 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2021
Samespace Review
I haven't used the product much but for our ongoing business it makes very easy to contact customers and interact with them which makes the client to understand about our products and solve their issues which impacts our business in a positive way .
CONSAs far as i have tested Samespace , the features show cased our really cool , if any change or improvement required will update :)
Vendor Response
Hi Devesh, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Thanks for placing your trust in us and your willingness to share. Best, Samespace Product Team.
Replied April 2021
Mohammed
Computer & Network Security, 10,000+ employees
Used monthly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2021
Good product
Need to enable multiple chat option at a time.
PROSImmediate pop up response for the chat support.
CONSWe can’t chat on multiple chats at a time.