SAP - CRM Software


SAP CRM is a comprehensive, industry-specific client management solution with built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution offers a multi-deployment architecture that supports both on-premise installation and cloud hosting.

SAP CRM is a modular solution, comprising of multiple integrated modules. The sales module helps companies to acquire and retain new business and manage the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids companies in improving client satisfaction and retention rates. Other modules include channel management, interaction center, web channel, and business communications management. SAP uses big data technologies to generate business-relevant insights from marketing, commerce, customer service and sales data.

SAP offers omni-channel customer support through its global reps via phone and email. Users can also explore exhaustive SAP knowledge base to learn more about to the solution.



121 Reviews of SAP - CRM

Overall rating

4.12 / 5 stars

Filters:

Showing 1 - 20 of 121 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

January 2019

Get Salesforce instead

I solved absolutely nothing with it.

Pros

I am going to be honest here, and it is true. I give a chance to every software I try. I truly do. SAP has the tools to handle CRM stuff like some CRMs.

Cons

SAP CRM is a mess, it has cost the company I implemented this for a LOT of money. it's UI is horrible. It looks like its out from the 90s and it runs and goes down a LOT. It hangs up with no solution other than bring down the whole system and bring it back up.

December 2018

Stephanie from Anthem

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

One of the best CRM Software to use for large companies

Hignly recommended. As stated above, this is one of the best CRM Software to use for large companies. I have used it with my last two employers and though there were a few changes, the software was still easy use.

Pros

This is one of the best Customer Relationship Management (CRM) Systems to use for large companies. It is very user friendly when assigning and updating projects. It is also very useful in documenting projects for yourself and anyone the reviews said projects in the future.

Cons

Sometime the product numbers that are assigned can be very confusing. The number sequence can be off and cause a little confusion when searching in your own project list.

December 2018

Jody from Construction

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

5 of 5

December 2018

TOO MUCH TO LOOK AT

Pros

It will accomodate anything and everything you would need.

Cons

It is WAY too much for any small company and still too many fields that you don't fill in for a large company.

December 2018

Jena from Euro Prof llc

Company Size: 2-10 employees

Review Source


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

2 of 5

December 2018

Good tool for Beginners

Pros

Easy to follow, benefited somewhat from some of the new features that the tool offers. Communicates with other SAP programs.

Cons

The software is pretty basic and offers very limited capabilities, better software is available for the same money.

December 2018

Ahmed from Damco Dist

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

December 2018

Great Business tool

Overall great application for any medium-large company.

Pros

Great for CRM strategies, integrates to other SAP systems easily.

Cons

Non-SAP systems are not that easy to configure.

December 2018

Michael from CBCC

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

Cumbersome menus and not enough access to data in one place

My biggest pet peeve is that when you hit the back button on your browser, it goes back to the login screen, so you have to use a little tiny back buttons - and depending on how many sub items you have entered, there are multiple back buttons on one screen - nothing like a normal web page visit.

Pros

Web-based product makes accessing from any computer simple. There are lot of features, which is also the biggest con as it makes it very hard to find what you are looking for at times. Hot links provide access to view customer master data, though it is typically hidden amongst random menus

Cons

Slow...The spinning wheel "Waiting" is it's own item to select when entering an IT ticket. It completely lacks intuitive menus - trying to find something would be simple if the menus were described better - but that is typical of German software, they think a different way than normal software flow, and make thing more difficult than they need to be - e.g. you have to click, then click, then click, then click again to finally get where you wanted to go. Unfortunately that is a normal process - you end up doing the same 5 clicks multiple times a day.

December 2018

Greg from Medical Devices

Company Size: 501-1,000 employees

Review Source


Ease-of-use

3 of 5

Functionality

3 of 5

December 2018

A nice enough software. But a bit clunky

Pros

Having already been a customer of SAP for our ERP needs for a while it didn't take a huge leap to look at the CRM offering, and after a short adoption curve, we were able to set up the CRM side, working with a bespoke software on a PDA device to deliver information to the field agents who were the ones needing the information.

Cons

The interface was clunky, and quite slow. The gannt view of work orders looked ok, but updating could take longer than necessary and didn't offer much flexibility

December 2018

Baratharun from Ford Motor Company

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Ease of use !!

Pros

Easy and welcoming user interface helps to use this at convenience.

Cons

Lack of integration for complex requirements which i feel is better in ARIBA.

November 2018

Kate from Hunter Lodge Advertising Ltd

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Great brand, necessary software

Good

Pros

It is a very useful tool to be fluent in using. Also great for CRM across large organisations with multiple streams of users.

Cons

I don't particularly like the look and feel, these are designed to be operationally effective, not UX driven.

November 2018

M. Sohaib from KESC

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

SAP CRM has everything an organization needs to deal with Customers

Pros

There are a lot of back end settings that make SAP CRM one of the best CRM software out there. It can be customized and tuned whether the organization implementing it is a utilities company or an FMC i.e. it caters the needs of all kinds of organization.

Cons

Need highly qualified personnel to implement the CRM. The scope of implementation has to be carefully and properly defined with proper documentation at each stage of implementation. Any undocumented modification can result in a lot of garbage in the system within no time.

November 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

SAP Customer Resource Management

Pros

The functionality available to manage customer order is brilliant

Cons

It takes time to get hold in the working environment

October 2018

Faisal from Baylor College of Medicine

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Exceptional software

Pros

Assuring in the pay to procure process.

Cons

User training needed, added more exercises to train team

October 2018

Chris from Lenze

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

October 2018

SAP CRM powerful tool, but huge.

Overall it is excellent to track customer concerns, questions, orders and contacts. It's just minor things like the time it takes to complete a task, and you have to search very specifically or you will get a lot of hits, or no hits at all.

Pros

SAP CRM is very useful for maintaining notes on customer issues, orders, etc. It will link directly with SAP, and now you can pull actual specs from SAP right in CRM. It makes customer interaction easier with 'tickets' if multiple people have to interact with a customer.

Cons

CRM can be doggedly slow. It is a huge amount of information that it has to chug through, so it takes some time. Be careful not to hit the 'back' button at the top of the browser page like you usually do, or you may anger it. You have to click the tiny back button in CRM itself. The auto log out if you haven't used it for about an hour is kind of annoying.

October 2018

Tushar from CGI

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

The most advisable Customer Resource Management Software

Very good

Pros

The ease of implementation and integration with the other existing software makes it easier for industries to accept this software

Cons

The GUI is based on transaction codes which makes it the ledger of time for the end users to get hold on this software

October 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

3 of 5

October 2018

Useful software but not intuitive

Pros

It's a useful tool for customer support where they can add notes and updates after each call.

Cons

The design of the software is not nice. It looks like a very old design.
It's not an intuitive software.

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Top notch

Pros

Cloud functionality, automatisation, big scale implementation of your leads and the progress they make with possible order flowing out of them. These people know what any company needs and have the tech support to back you up.

Cons

The size and abilities can be a bit daunting especially when you're not familiar with the SAP environment.

October 2018

Chris from Lenze Americas

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

4 of 5

Functionality

4 of 5

October 2018

SAP CRM Powerfull tool, can be difficult

Overall it is a very powerful tool, I just wish it was a little faster to respond and save.

Pros

I like that the CRM links directly to SAP and can dig out information directly. As long as information is loaded in SAP, it is in CRM

Cons

It can be PAINFULLY slow. I understand that there is a huge amount of data, but it would make life easier if it didn't have to chug through the data. Simply entering 1 ticket can double the time it should take as CRM loads/saves..

September 2018

Gabriela from Stone and Style

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Good

I think that this CRM is a very good tool and if you learn to use it it opens a lot of opportunities in different companies.

Pros

Good to control a company in different areas.

Cons

This CRM is hard to learn how to use at first.

September 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Good product

Pros

I like how it is very easy to use to assign items and search for items using the serial number.

Cons

I don't like how it takes a while to process.

September 2018

Joell from Neutron Industries

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

September 2018

Gets the job done

Pros

I enjoy the ability to be able to filter the fields any way imaginable. Allows to quickly find the information in the order most important at that time.

Cons

Unfortunately it moves a little slower then I would like it do. I find delays from typing to fields presenting notes and from moving from screen to screen,