SAP - CRM software


105 reviews(4.0/5)
105 reviews(4.0/5)

SAP CRM is a comprehensive, industry-specific client management solution with built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution offers a multi-deployment architecture that supports both on-premise installation and cloud hosting.

SAP CRM is a modular solution, comprising of multiple integrated modules. The sales module helps companies to acquire and retain new business and manage the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids companies in improving client satisfaction and retention rates. Other modules include channel management, interaction center, web channel, and business communications management. SAP uses big data technologies to generate business-relevant insights from marketing, commerce, customer service and sales data.

SAP offers omni-channel customer support through its global reps via phone and email. Users can also explore exhaustive SAP knowledge base to learn more about to the solution.

Supported Operating System(s):
Windows 7 , Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

105 Reviews of SAP - CRM

Showing 1 - 20 of 105

Start your review of SAP - CRM

Click to start
  • Verified Reviewer

    Number of employees: 10,000+ employees

    September 2018

    Good product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how it is very easy to use to assign items and search for items using the serial number.

    Cons

    I don't like how it takes a while to process.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Joell from Neutron Industries

    Specialty: Telecommunications

    Number of employees: 51-200 employees

    September 2018

    Gets the job done

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I enjoy the ability to be able to filter the fields any way imaginable. Allows to quickly find the information in the order most important at that time.

    Cons

    Unfortunately it moves a little slower then I would like it do. I find delays from typing to fields presenting notes and from moving from screen to screen,

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    September 2018

    Convenient and accessible

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its allows you to process cash transaction in real-time. It provides the ease of tracking volume of transaction on a day to day basis. In addition, it aids the audit of possible theft and fraud transaction.

    Cons

    The license for the system is very costly. Also, one person at a time can use it. Multiple usage is not possible so you have to wait for the other user for you to proceed with your transaction.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Manuel Antonio from PartnerHero

    Number of employees: 201-500 employees

    August 2018

    The leader and innovator of CRM software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    SAP provides a plethora of integrations between several first and third party programs that allows you to consolidate every bit of information when it comes to Data mining. Being able to use this software will also open many doors as the amount of businesses using it currently is astonishing.

    Cons

    Some integrations between SAP and other a first party and third party programs requires a very technical approach. Also, updates to the CRM can take quite a while so it may be some time until a new feature will become available to you.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lauren from Mdt

    Number of employees: 10,000+ employees

    August 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    this is easy to use platform for payment processing

    Cons

    Its pretty static in what you can do depending on your access levels

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alessandro from Casa Pellegrino Boutique Hotel

    Specialty: Hospitality / Travel

    Number of employees: 2-10 employees

    August 2018

    Very nice integrated software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Totally recommended product for your business, regardless type of industry or sector. It will help you to integrate customer relationship management.

    Cons

    Need IT guy or department, requires maintenance, training to personal to understand the software and input the right data.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Steven from National Bank Financial

    Number of employees: 1,001-5,000 employees

    August 2018

    Effective but needs some aesthetic work - a bit outdated

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    It is useful for finance & accounting jobs

    Pros

    Like how functional and useful this software was for accounting functions like journal entries, aging of accounts and purchase orders.

    Cons

    The interface is very outdated compared to competitors.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Does it's job but it's not user friendly at all

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Good integration with other SAP Systems, and the reports are just great and you have a wide variety to choose from

    Cons

    It is extremely complex for new users and you need training to be able to use ti the right way

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Cintia from Lemontech

    Number of employees: 51-200 employees

    July 2018

    I like the software for review information.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I used the RRHH module for my work, and it was very helpful that every little detail of the user was in the software.

    Cons

    I think that it's to big that you cannot cover all the modules and information, but you have to used it to get used to it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alexis from Crocs

    Specialty: Retail

    Number of employees: 1,001-5,000 employees

    July 2018

    SAP CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Highly suggest SAP CRM in the worplace.

    Pros

    Great program, easy to use, easy to navigate, and use reporting to your benefit. Agents, customers, and management all love SAP CRM.

    Cons

    Takes time to learn the system, just like any other program, once learned though can be used to your advantage.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    July 2018

    One of the hardest programs I've ever used. Also one of the most versatile ones.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The options and ways to integrate and connect practically every aspect of your business are just limitless. These guys make it happen and are there for you 24/7.

    Cons

    This many options come at a price. Not only is it hard to understand why you need to tick a certain box at times, the cost is also significant.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Joshua from Education

    Specialty: Software / IT

    Number of employees: 51-200 employees

    July 2018

    SAP

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Once program is understood, it is incredibly efficient. Search history is a huge plus for me. I think the software was put together well

    Cons

    Complicated program with a lot of menus and different sections. Can take a long time to learn your way around the program

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kristy from Agile

    July 2018

    Very feature rich CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is so feature rich it's insane. It allows for multiple users and has bulit in checks so that invoice numbers are not duplicated.

    Cons

    That being said, it's not that easy to use. There is definitely a learning curve. There are a lot of Tcodes to remember.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    With this CRM, it is managed in a better way

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Improve the speed of transactions when you are serving the clients.

    Pros

    I started using SAP CRM when I was working in a telephone company and in a short time it was possible to reduce the time in which the procedures are done, beause they are in real time and this is something that when you are attending a client you will not have the convenienve of taking more than necessary, with hte SAP CRM I could place orders, contracts and more with a single platform,

    Cons

    Despite being a fairly complete system it is difficult to learn how to use it and it takes a lot of time to manage it as it should be.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 10,000+ employees

    July 2018

    A great system with huge functionality

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Many different reports, views, and tools for analysis and forecasting. Huge functionality for diverse business needs

    Cons

    The learning curve can be quite steep and it's hard to create specialized reports unless you are a trained IT professional. For a regular user, only layout changes are possible.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Rafael from holcim

    Specialty: Manufacturing

    Number of employees: 10,000+ employees

    July 2018

    SAP - CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    SAP - CRM is a very extensive tool and has virtually unlimited possibilities. Data analysis and reporting is great

    Cons

    For me it is a very good product but I often have problems with service. It is not intuitive and easy to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Ana from EPIC Consultant

    Specialty: Engineering

    Number of employees: 501-1,000 employees

    July 2018

    One solution for the entire company

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I think SAP is the best ERM/CRM software in the market. The entire company is integrated in the software, incluiding other facilities, so the communication between departments is there.

    Cons

    SAP is too expensive for medium companies and the implementation takes time. It is not so easy to use.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    July 2018

    SAP CRM Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    SAP CRM is a more detailed way of handling customers. It can monitor all pre-sales activities like marketing campaigns.

    Cons

    The thing I don't like is the duplication of master data in CRM and SAP ERP which often causes inconsistencies.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Scotty from TBA

    Specialty: Manufacturing

    Number of employees: 1,001-5,000 employees

    June 2018

    SAP - CRM

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Great product! Accurate with loads of report and notice features. Useful tools to help maintain inventory and pricing.

    Cons

    Reports are accurate and trustworthy, system allows for future pricing to be entered with effectivity dates.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 201-500 employees

    June 2018

    SAP is a very good and helpful program. This program has many functionalities.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    SAP works very well in everyday work. This program is especially necessary to me for creating orders. It's nice that I can have a preview of all created orders.

    Cons

    This program is not easy to use. Knowing the functionality of this product requires a lot of time. However, this tool has many advantages.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
Do you use SAP - CRM?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639