SAP - CRM Software


 

SAP CRM is a comprehensive, industry-specific client management solution with built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution offers a multi-deployment architecture that supports both on-premise installation and cloud hosting.

SAP CRM is a modular solution, comprising of multiple integrated modules. The sales module helps companies to acquire and retain new business and manage the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids companies in improving client satisfaction and retention rates. Other modules include channel management, interaction center, web channel, and business communications management. SAP uses big data technologies to generate business-relevant insights from marketing, commerce, customer service and sales data.

SAP offers omni-channel customer support through its global reps via phone and email. Users can also explore exhaustive SAP knowledge base to learn more about to the solution.

 

SAP - CRM - Analytics
 
  • SAP - CRM - Analytics
    Analytics
  • SAP - CRM - Account details
    Account details
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

70 Reviews of SAP - CRM

 

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Software Advice Reviews (28)
More Reviews (42)

Showing 1-20 of 28

Nolan from System Terrasoft, Inc.
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

SAP CRM is nice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

this product is widely used in the market. In any industry you go, the SAP CRM can be seen being used, making you feel more comfortable with it.

Cons

it is very expensive. With the proliferation of other software in the market, including the opensource platform, SAP CRM might lose its market if they did not act on this.

Review Source
 
 

Michael from CBCC
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

They are big for a reason - it's a functional and dependable system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You need to really understand the relationships of SAP before you start working in it, but even teaching database novices how to use SAP CRM is a pieces of cake for repetitious tasks.

Pros

The web interface is clean and easy to navigate. You don't need to remember alot of detail to figure out home to interact with records, contracts, vendors, price lists. The SAP GUI is a bit more detailed with more functionality. For navigating and editing individual records, it's wonderful.

Cons

Price agreements and customer lists are not easy to export in batch. Lots of clicking to get through multiple contracts, which can end up taking more time than actual analysis of the data.

Review Source
 
 

Ben from Pacific Auto Company
Specialty: Distribution
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

SAP Business One

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are many functionality with SAP Business One, but the system is often slow and needs updates often.

Cons

System is slow and needs updates often. Server crashes quite a bit and is quite frustrating to use at times.

Review Source
 
 

Adham from Education
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

i get training in SAP FICO but the marketing of SAP don't give me any opportunity to work with this software first in the training center they told us come this the first software in the world and the future u have to get knowledge on it .if you are looki

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

there are much training and less opportunity for employee

Pros

SAP is a Good software that make any company organize their work with huge data and give good experience in ERP System

Cons

as there are many training course but the corruption give the opportunity to Bad users get opportunity almost in middle east so bad services go to the company with high cost

Review Source
 
 

Brinomar from Supply Chain Management
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Easy to learn software but a bit time consuming

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

As a new user, this software helps me to easily handle and organize the crowd or people. Also, due to its interface you can easily search what you needed and it even present some graphs that give ease to the user since you don't need to create it but just simply analyze it.

Cons

My only problem is that it is tedious specially when making changes but it will pass out before my adjustment period ends.

Review Source
 
 

Darrell from Elinco International Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

SAP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great Software for operations and manufacturing company

Pros

User friendly, fast operating system for database stored items. Bill of material breakdown like no one else.

Cons

Expensive, large corporation required and training is very intense. Larger than most systems and challenges

Review Source
 
 

Dipesh from Northern Illinois University
Specialty: Consulting
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Customer focused comprehensive product by SAP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would like to recommend this product to the business owners whose revenue is over a million dollars at least. Maintaining this product is easy.

Pros

The most important feature of this product is WebUI. You can configure the WebUI all the way you want - Navigation bar, report area, etc. Moreover, this product supports One-Order Framework. Every transaction type is processed in a single transaction code. This provides user an ease of access.

Cons

There are not major drawbacks of this product, but to provide comprehensive and end to end business solutions, this product must be integrated with other SAP products like SAP ERP, BI/BW, PI/XI, etc. Licensing cost is more, so small business need to consider pricing before planning implementation.

 
 

Nathan from Schneider Electric
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2016

November 2016

SAP is good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SAP helps the flow of product throughout our business in order to increase throughput of products and generate overall customer service.

 
 

FINNY SUNDEEP from AECL
Specialty: Software / IT

November 2015

November 2015

Client worried abt SAP Social CRM Services, But we made him Confident!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The concept of ECC & CRM workflows are well nurture than the previous versions.
we reduced time on building code, testing, defect fixing etc.. The use of Service Management - SLAs are fantastic and We got a clean report what client was requesting us with help of minimal code.

Likes Least

Queue Management in SAP CRM & ECC was manual push. There's no alternative solutions.

Recommendations

SAP WEB UI performance should be like the MS.Net pages where MS .Net is Good too and its lighter.
The Concept of business object layer (BOL) and the generic interaction layer (GenIL) has to be fine tuned its not easy when compared with .Net / Share Point features.

 
 

Shanthi from Accenture
Specialty: Other services

August 2015

August 2015

SAP ABAP Consultant in Accenture

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The best feature of this product is the One order framework. We don't have to remember many transaction. It's one transaction to view all orders.

The product is user friendly.

We have a wonderful feature called AET(Application enhancement tool) to add new fields to the application. This tool can enhance frequently used objects and easy to use.

Personalized view for each role

Likes Least

We have a wonderful feature called AET(Application enhancement tool) to add new fields to the application. This tool can enhance frequently used objects but not all objects

Maintenance cost is very high

Recommendations

Try all the features and the roles available in the product. It is integrated to BI for reporting

 
 

Nisha from Cognizant Technologies
Specialty: Software / IT

August 2015

August 2015

SAP CRM Technical and Functional Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very user friendly and SAP is the market leader in ERP applications. SAP CRM, like other SAP applications,has evolved into multi-platform as well and hence you can even access it on your smartphone or tablet as well as on your desktop.

Likes Least

SAP CRM needs more documentation maintained so that it would be helpful for novices in the field

Recommendations

SAP CRM is very vast. You can choose any area of your choice and be a subject matter expert in it. Areas of expertise can include Master Data Management, Client Telephony, SAP CRM Functional, SAP CRM Technical, Trade Promotion Management, Lean Order Management, etc.

 
 

Sara from ATB Financial
Specialty: Banking

August 2015

August 2015

CRM review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is generally user friendly and there is a lot of support offered.

Likes Least

Sometimes errors are a little vague and we are unable to determine the root cause. We do, however, get prompt support when submitting OSS notes.

Recommendations

When evaluating, it is important to remember the customized enhancements made by the company vs the standard. At times, enhancements can counter standards and also impact the efficiency of the system negatively.

 
 

Neha from IBM India Pvt Ltd
Specialty: Software / IT

August 2015

August 2015

360 degree of customer with full SAP CRM cycle

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It has most of the part in configuration side which is release with the new model. Most of the things are now based on wizard which helps to understand the creation perfectly with less chances of error. The vendor has already customize and provided solution in the form of standard codes so we can just use it to further customize the system based on the requirement given by the client. It has come up with new features which are easy to implement and less complicates.

Likes Least

If the full lifecycle of SAP CRM(Marketing, sales, service) is implemented for any customer then it is always great because you don't have to depend on any other system for any other job. The thing which could be more better is the WebUi part, it could be something like webdynpro where everything is configuration and system populates everything for you.

Recommendations

I would just recommend to have icing with cake which means try to know other things along with SAP CRM will do a great help in your career.

 
 

Mukesh from ATB Financial
Specialty: Banking

August 2015

August 2015

Mukesh' Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I have been helping customers with this Product for almost 10 years now and I like the CRM Web UI and all other features which comes along with it.
I am currently helping ATB team to stabilize this product and automate things.

Likes Least

I like pretty much everything about this.
The maintainance is so expensive .

Recommendations

You might as well check for other customer references.

 
 

Saibabu from IBM Canada
Specialty: Banking

August 2015

August 2015

SAP CRM JUNIOR CONSULTANT

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

CRM is very good product , especially where an employer running call ceneters, CRM is more useful,

Likes Least

it is useful, it works in any company where they run call center for them

Recommendations

CRM is the best than others, it can be integrated with CE portal and EP

 
 

Sandeep from IBM Canada
Specialty: Software / IT

July 2015

July 2015

SAP CRM is the Best. And I love working on it.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

SAP CRM provides excellent features which could let any Business Firm to provide best services to their customers and also helps to retain their customers for a long term.

Likes Least

Well, it would require upgrade to new version at least once in 3 years.

Recommendations

SAP has provided best knowledge articles in terms of Technical/Functional/ and Architectural..
I would recommend to make best use of them.

 
 

Rashmi from KPMG
Specialty: Software / IT

July 2015

July 2015

Customer friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The SAP CRM product is a more user friendly and customer friendly product. Almost all kind of interaction for your business purpose the product is ready to use. The vendor provides almost all the time the new releases which incorporates new features in the products and help customers.

Likes Least

Not all the items or features of SAP CRM can be customised.

Recommendations

Its required to analyse the product which best suites your requirement. Use the product in the best possible way to fit the requirement.

 
 

Amir from IEEE CS
Specialty: Education

June 2015

June 2015

SAP equals reliability

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like the fact that SAP is a "work horse". It does what you need it to , when you need it done. I have yet to have any issues or problems with this product nor anyone that I know that uses it as well.

Likes Least

I cant say that there is anything negative about this product. I only wish that my position had not changed to where I am not able to utilize its services anymore.

Recommendations

Even though I think this product is very efficient It doesnt do all of the things simular products do but I would just make sure that when choosing a product like SAP that you make sure its original purpose meets your business' needs

 
 

Tapan from dunnhumby
Specialty: Software / IT

June 2015

June 2015

Unparalleled Customer Management

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's interaction center helps customer care executives effectively manage and record customer interactions at different touch points and also enable them to quickly fetch the right information customer is looking for. It also has an inbuilt analytics platform that generates valuable insights about the customers that helps in cross selling and up selling

The customer service is one of the best I have seen in the industry. Also, I like it's ability to be customized as per the needs of a particular organization

Likes Least

The speed of searches is slow at times with users stuck seeing spinning wheel notoriously known as 'wheel of death'.

Recommendations

Implementation and integration is the key for a successful SAP CRM implementation. From my experience, I can say that one should keep the SAP CRM as close to standard as possible. It would always be better not to customize the CRM.

So , consultants helping in implementing the SAP CRM play the most critical role.

 
 

James from NJVC, LLC
Specialty: Accounting

June 2015

June 2015

Wonderful tool.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The power and flexibility of the tool. It has the ability to work for a number of purposes.

Likes Least

Nothing, it was great for our company to use. A lot of times tools of this magnitude are very rigid, but SAP CRM has a ton of flexibility.

Recommendations

Make sure it can do everything you need in terms of your company's interests. The flexibility is great so it shouldn't be a problem, but you always want to check.

 
 
 
Showing 1-20 of 42

Dana from Software AG

April 2018

April 2018

Labor intensive data entry system, but gets the job done.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once you get the hang of data entry in the system, it becomes second-nature. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for.

Cons

It is very labor intensive, and the system constantly gives you error messages when a screen is not filled in 100% the way the system wants it to be. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for.

Review Source: Capterra
 


April 2018

April 2018

We use SAP CRM to process orders and make quotes. It is used across the entire sales organization. I

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use
Integrates pretty well with ECC
As it is a SAP product, it has powerful integration with other SAP systems
It is accessible for the acquisition of the same, good profitability and confidence for the use of the user
SAP processes our orders - the process is tedious but is a reliable way for us to make sure they are placed.
Helps us make sure that our margins are growing model vs. next-generation model.
Helps the finance team see side by side what we are trying to price out.

Cons

CRM is hard to use, it is not user-friendly and takes new reps a long time to understand.
CRM is slow. After each click it will spin before it will move on to the next one.
CRM freezes up. When you have been working on a configuration for over an hour, and then you go to hit save it freezes and signs you out.
SAP crm is Outdated. And future product c4c is not complete
Not all the items or features of SAP CRM can be customised.
Queue Management in SAP CRM & ECC was manual push. There's no alternative solutions.

Review Source: Capterra
 

Lucas from Fitmanager

April 2018

April 2018

It connects many other systems making it a very functional program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like that I'm able to make orders that can automatically be handled by our production team, that are in a different town.

Cons

It takes a lot of effort to install this in your company, and it's so difficult that you need experts to adjust settings.

Review Source: Capterra
 

Neha from Deloitte India (Offices of the US)
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2018

April 2018

Good for a big company with SAP ERP. Not so good for small sales based companies.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SAP CRM is the most Comprehensive CRM Solution on the Market. It is very good for creating and tracking customer interactions but at the same time needs a big staff & infrastructure to run in a proper manner It is very helpful when you are trying to define or improve a existing business process. If you are currently using SAP ERP that it will be very easy for data to integrate & downloaded from ERP system. It will save lot of time & effort.

Cons

It is well suited for a large marketing team and companies that have SAP ERP. It is less appropriate for a small business. Its rigidity and lack of options is a major problem. Most of the analytics features in SAP CRM are dependent on using SAP BI. It needs a big infrastructure.

Review Source: GetApp
 

Hem from Ford Motor Company

April 2018

April 2018

This is great software with Hybrid Sale cloud feature embedded

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Offer industry-specific capabilities, available globally both on-premises and in the cloud, perform seamlessly within SAP ecosystem

Cons

Provide less customer support and problem resolution assistance, the user interface is not intuitive, may not be lucrative for SMB customers

Review Source: Capterra
 

Tim from Conversion Logix

April 2018

April 2018

A great CRM for keeping things organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This program can take a little bit to get the hang of, but once you do it is amazing. We use quite a few different CRM programs and this is one of our favorites because the user interface makes things easy to keep track of and organized.

Cons

Same as the pro listed above. This program can take a little bit to learn and can turn some people off to the idea of using it in the first place, but we are sure glad we did.

Review Source: Capterra
 


April 2018

April 2018

Wonderful Customer Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the fact that SAP is a "work horse". It does what you need it to , when you need it done. I have yet to have any issues or problems with this product nor anyone that I know that uses it as well.

Cons

Making custom changes without intensive effort if difficult. Vendor is very product oriented rather than customer oriented.

Review Source: Capterra
 

Estela from ENTER

April 2018

April 2018

Best in the area of customer relationship management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Wow SAP CRM, is a company that really wants its customers and focuses on giving it the best, I leave it very clear, as a client I am fully happy with their services and I will definitely return, proved to be one of the best in the area of customer relationship management without hesitation.

Cons

I really do not have any complaints about them, on the contrary, I am very satisfied with the work offered, its versatility and quality surprises. 100% recommended

Review Source: Capterra
 

Valentina from Distecnoweb

April 2018

April 2018

I think it's great

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I think it's great how SAP CRM takes care of its clients in an exceptional way and as it stands out in the management of customer relations, it certainly knows how to build a good relationship and keep its customers happy, excellent services and very versatile. , I am satisfied with what I achieved.

Cons

I really do not have any complaints about SAP CRM, only excellent reviews, I will not hesitate to return.

Review Source: Capterra
 

Tibisay from GRUPO LENA
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

the application helped me with the database of my clients and have a better organization and budget

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It gives us greater security because it does not allow documents to be erased and that kind of traps that are done in large companies can not be made to obtain greater profits.

Pros

Automate the creation of personalized marketing offers and actions based on the purchase history and interaction trajectory.
Full visibility of the status of client accounts in order to make the best decisions

Cons

The cost of implementation, in some cases is very high.
If you do not get a company that trains you it is very expensive to train in SAP with their academies because they cost a lot for a normal income person.

Review Source: Capterra
 

Elbert from PJSC Slavuta Plant "Budfarfor" part of Geberit Group

April 2018

April 2018

really good programme

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My benefits - it`s optimization of work processes

Pros

It`s really cool after my experience with working with local hardware (Ukraine) such as 1C, very easy to work

Cons

on first opinion seems that it`s not easy to work with this program, but in some days every thing takes on it`s places

Review Source: Capterra
 


April 2018

April 2018

Great system but not the easiest to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that your can put detailed notes into the system after having a conversation with a customer.

Cons

It is very over the top and not very user friendly. If no one on the business knew how to use it already then a lot of sales staff would be stuck.

Review Source: Capterra
 

Raoul from Health Plan Services Inc.
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

April 2018

April 2018

A complicated program but the best system we have.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I would not be able to do my job without the ability to write purchase orders quickly and efficiently. There is also the benefit of being able to look up everything in the system. It can give you a broader view of what kind of purchase your whole group or even entire company is making.

Pros

I like that once you learn the program it gets easier to use over time. Mostly the reporting and the purchase order creation are the features that I use; they were fairly complicated to learn but now that I have used the product I can get both tasks done very quickly.

Cons

It was very hard to learn and most people are scared by it. I think because it reminds people of how old computer programs used to work, having to put in commands, etc.

Review Source: Capterra
 

Jeremy from CS LLC

April 2018

April 2018

Complex but worth it

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Lot of great features that make it easy to organize and keep track of all your leads and users. Totally recommend.

Cons

One of the hardest CRM products I've ever had to onboard team members onto, but once you get used to the dashboard it's very efficient to use

Review Source: Capterra
 

Tony from Bond Asian Ventures Limited

April 2018

April 2018

Excellent and engaging support from SAP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SAP CRM fitted very well into our workflows from the outset. The SAP implementation team saved us many sleepless nights.

Cons

Frankly there is nothing much to dislike. SAP CRM does what it says on the tin. We are very happy with the service offering.

Review Source: Capterra
 


March 2018

March 2018

Allows access to information in real time along the sales pipeline, and act faster

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Understand and dazzle your customers in all channels, with SAP software for customer relationship management (CRM). This implementation option with extensive functionalities and security, supports all your sales, service and marketing activities. It can help you build loyalty, win more deals and give customers the assistance they need, when they need it.

Pros

This implementation option with extensive functionalities and security, supports all sales, service and marketing activities. It can help you build loyalty, win more deals and give customers the assistance they need, when they need it. Because it puts customers at the center of your business. The on-premise software provides employees with strategic information for their clients and fluid CRM processes so that they can provide coherent and personalized customer experiences at all points of contact.

Cons

Like all software, you must have specific operating systems to perform the installation. This could increase acquisition costs.

Review Source: Capterra
 

Jody from Mission Mechanical

March 2018

March 2018

Very robotic and confusing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software has SO much to it made for every situation. Currently don't use this software it was with a different company that I know still uses it and has expanded and opened other modules.

Cons

Expensive. And when you only need to use/fill a handful of fields in the screen you are looking at and using and the rest don't apply that is frustrating and hard to teach others. It is not a user friendly system.

Review Source: Capterra
 

Liam from GRIFFS ELECTRICAL

March 2018

March 2018

I have to use SAP in my day to day job and so far it is doing what I need it to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What i like most about SAP is that you can use it for so many different things. A lot of different business units can use this software

Cons

Sometimes I find that the functionality of it is hard and i find it especially hard to try and teach someone how to use it when they have not used it before

Review Source: Capterra
 


March 2018

March 2018

CRM review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SAP CRM provides excellent features which could let any Business Firm to provide best services to their customers and also helps to retain their customers for a long term.

Cons

Not all the items or features of SAP CRM can be customized. The speed of searches is slow at times with users stuck seeing spinning wheel notoriously known as 'wheel of death'.

Review Source: Capterra
 

Grant from New Era Cap
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2018

March 2018

I use SAP to retrieve information on product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can find product information that make my job easier on a regular basis.

Pros

I like that I can find information on product in a variety of ways using just small parts of naming conventions to retrieve vital information.

Cons

I think SAP could be more user friendly and offer a better looking interface for users rather than the DOS themed dashboard they currently have.

Review Source: Capterra