SAP - CRM Software


SAP CRM is a comprehensive, industry-specific client management solution with built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution offers a multi-deployment architecture that supports both on-premise installation and cloud hosting.

SAP CRM is a modular solution, comprising of multiple integrated modules. The sales module helps companies to acquire and retain new business and manage the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids companies in improving client satisfaction and retention rates. Other modules include channel management, interaction center, web channel, and business communications management. SAP uses big data technologies to generate business-relevant insights from marketing, commerce, customer service and sales data.

SAP offers omni-channel customer support through its global reps via phone and email. Users can also explore exhaustive SAP knowledge base to learn more about to the solution.

Analytics
Analytics

Analytics

Account details

Account details

Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



111 Reviews of SAP - CRM

Overall rating

4.0 / 5 stars

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Showing 1 - 20 of 111 reviews

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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

SAP Customer Resource Management

Pros

The functionality available to manage customer order is brilliant

Cons

It takes time to get hold in the working environment

Review Source: Capterra

Faisal from Baylor College of Medicine

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Exceptional software

Pros

Assuring in the pay to procure process.

Cons

User training needed, added more exercises to train team

Review Source: Capterra

Chris from Lenze

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

October 2018

SAP CRM powerful tool, but huge.

Overall it is excellent to track customer concerns, questions, orders and contacts. It's just minor things like the time it takes to complete a task, and you have to search very specifically or you will get a lot of hits, or no hits at all.

Pros

SAP CRM is very useful for maintaining notes on customer issues, orders, etc. It will link directly with SAP, and now you can pull actual specs from SAP right in CRM. It makes customer interaction easier with 'tickets' if multiple people have to interact with a customer.

Cons

CRM can be doggedly slow. It is a huge amount of information that it has to chug through, so it takes some time. Be careful not to hit the 'back' button at the top of the browser page like you usually do, or you may anger it. You have to click the tiny back button in CRM itself. The auto log out if you haven't used it for about an hour is kind of annoying.

Review Source: Capterra

Tushar from CGI

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

The most advisable Customer Resource Management Software

Very good

Pros

The ease of implementation and integration with the other existing software makes it easier for industries to accept this software

Cons

The GUI is based on transaction codes which makes it the ledger of time for the end users to get hold on this software

Review Source: Capterra
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Verified Reviewer

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

October 2018

Useful software but not intuitive

Pros

It's a useful tool for customer support where they can add notes and updates after each call.

Cons

The design of the software is not nice. It looks like a very old design.
It's not an intuitive software.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Top notch

Pros

Cloud functionality, automatisation, big scale implementation of your leads and the progress they make with possible order flowing out of them. These people know what any company needs and have the tech support to back you up.

Cons

The size and abilities can be a bit daunting especially when you're not familiar with the SAP environment.

Review Source: Capterra

Chris from Lenze Americas

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Functionality

October 2018

SAP CRM Powerfull tool, can be difficult

Overall it is a very powerful tool, I just wish it was a little faster to respond and save.

Pros

I like that the CRM links directly to SAP and can dig out information directly. As long as information is loaded in SAP, it is in CRM

Cons

It can be PAINFULLY slow. I understand that there is a huge amount of data, but it would make life easier if it didn't have to chug through the data. Simply entering 1 ticket can double the time it should take as CRM loads/saves..

Review Source: Capterra

Gabriela from Stone and Style

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Good

I think that this CRM is a very good tool and if you learn to use it it opens a lot of opportunities in different companies.

Pros

Good to control a company in different areas.

Cons

This CRM is hard to learn how to use at first.

Review Source: Capterra
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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Good product

Pros

I like how it is very easy to use to assign items and search for items using the serial number.

Cons

I don't like how it takes a while to process.

Review Source: Capterra

Joell from Neutron Industries

Industry:  Telecommunications

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

Gets the job done

Pros

I enjoy the ability to be able to filter the fields any way imaginable. Allows to quickly find the information in the order most important at that time.

Cons

Unfortunately it moves a little slower then I would like it do. I find delays from typing to fields presenting notes and from moving from screen to screen,

Review Source
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Verified Reviewer

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Convenient and accessible

Pros

Its allows you to process cash transaction in real-time. It provides the ease of tracking volume of transaction on a day to day basis. In addition, it aids the audit of possible theft and fraud transaction.

Cons

The license for the system is very costly. Also, one person at a time can use it. Multiple usage is not possible so you have to wait for the other user for you to proceed with your transaction.

Review Source: Capterra

Manuel Antonio from PartnerHero

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

The leader and innovator of CRM software.

Pros

SAP provides a plethora of integrations between several first and third party programs that allows you to consolidate every bit of information when it comes to Data mining. Being able to use this software will also open many doors as the amount of businesses using it currently is astonishing.

Cons

Some integrations between SAP and other a first party and third party programs requires a very technical approach. Also, updates to the CRM can take quite a while so it may be some time until a new feature will become available to you.

Review Source: Capterra

Lauren from Mdt

Number of employees:  10,000+ employees

Ease-of-use

Customer support

Functionality

August 2018

Easy to use

Pros

this is easy to use platform for payment processing

Cons

Its pretty static in what you can do depending on your access levels

Review Source: Capterra

Alessandro from Casa Pellegrino Boutique Hotel

Industry:  Hospitality / Travel

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Very nice integrated software!

Pros

Totally recommended product for your business, regardless type of industry or sector. It will help you to integrate customer relationship management.

Cons

Need IT guy or department, requires maintenance, training to personal to understand the software and input the right data.

Review Source
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Does it's job but it's not user friendly at all

Pros

Good integration with other SAP Systems, and the reports are just great and you have a wide variety to choose from

Cons

It is extremely complex for new users and you need training to be able to use ti the right way

Review Source: Capterra

Cintia from Lemontech

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

I like the software for review information.

Pros

I used the RRHH module for my work, and it was very helpful that every little detail of the user was in the software.

Cons

I think that it's to big that you cannot cover all the modules and information, but you have to used it to get used to it.

Review Source: Capterra

Alexis from Crocs

Industry:  Retail

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

SAP CRM

Highly suggest SAP CRM in the worplace.

Pros

Great program, easy to use, easy to navigate, and use reporting to your benefit. Agents, customers, and management all love SAP CRM.

Cons

Takes time to learn the system, just like any other program, once learned though can be used to your advantage.

Review Source

Joshua from Education

Industry:  Software / IT

Number of employees:  51-200 employees

Ease-of-use

Functionality

July 2018

SAP

Pros

Once program is understood, it is incredibly efficient. Search history is a huge plus for me. I think the software was put together well

Cons

Complicated program with a lot of menus and different sections. Can take a long time to learn your way around the program

Review Source

Kristy from Agile

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Very feature rich CRM

Pros

This software is so feature rich it's insane. It allows for multiple users and has bulit in checks so that invoice numbers are not duplicated.

Cons

That being said, it's not that easy to use. There is definitely a learning curve. There are a lot of Tcodes to remember.

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

July 2018

With this CRM, it is managed in a better way

Improve the speed of transactions when you are serving the clients.

Pros

I started using SAP CRM when I was working in a telephone company and in a short time it was possible to reduce the time in which the procedures are done, beause they are in real time and this is something that when you are attending a client you will not have the convenienve of taking more than necessary, with hte SAP CRM I could place orders, contracts and more with a single platform,

Cons

Despite being a fairly complete system it is difficult to learn how to use it and it takes a lot of time to manage it as it should be.

Review Source: Capterra

Displaying 1 - 20 of 111 reviews