SAP - CRM Software


 

SAP CRM is a comprehensive, industry-specific client management solution with built-in sales automation, marketing automation, customer support, help desk and channel management capabilities. The solution offers a multi-deployment architecture that supports both on-premise installation and cloud hosting.

SAP CRM is a modular solution, comprising of multiple integrated modules. The sales module helps companies to acquire and retain new business and manage the sales pipeline. The marketing module is designed to develop, execute and manage effective marketing campaigns, and to score and nurture leads. The service module aids companies in improving client satisfaction and retention rates. Other modules include channel management, interaction center, web channel, and business communications management. SAP uses big data technologies to generate business-relevant insights from marketing, commerce, customer service and sales data.

SAP offers omni-channel customer support through its global reps via phone and email. Users can also explore exhaustive SAP knowledge base to learn more about to the solution.

 

SAP - CRM - Analytics
 
  • SAP - CRM - Analytics
    Analytics
  • SAP - CRM - Account details
    Account details
Supported Operating System(s):
Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

92 Reviews of SAP - CRM

 

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Software Advice Reviews (37)
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Showing 1-20 of 37

Rafael from holcim
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

July 2018

July 2018

SAP - CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

SAP - CRM is a very extensive tool and has virtually unlimited possibilities. Data analysis and reporting is great

Cons

For me it is a very good product but I often have problems with service. It is not intuitive and easy to use.

Review Source
 
 

Ana from EPIC Consultant
Specialty: Engineering
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2018

July 2018

One solution for the entire company

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

I think SAP is the best ERM/CRM software in the market. The entire company is integrated in the software, incluiding other facilities, so the communication between departments is there.

Cons

SAP is too expensive for medium companies and the implementation takes time. It is not so easy to use.

Review Source
 
 

Scotty from TBA
Specialty: Manufacturing
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2018

June 2018

SAP - CRM

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Great product! Accurate with loads of report and notice features. Useful tools to help maintain inventory and pricing.

Cons

Reports are accurate and trustworthy, system allows for future pricing to be entered with effectivity dates.

Review Source
 
 

Gina from CULBERTSON RESOURCES, INC
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

SAP keeps it's standards high!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

All in all, this is a great program to utilize it's every tool that will get your job done with ease.

Pros

Once you get past the difficulty of learning the language of the program, the task that needs to be completed now can be done with ease.

Cons

The ability to learn the language easy. It is user-friendly but the easiness of learning can be quite cumbersome.

Review Source
 
 

Jasper from De Flint
Specialty: Education
Number of employees: 201-500 employees Employees number: 201-500 employees

May 2018

May 2018

SAP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great application, lay- out is very clear and usability of this software is very good. I really enjoy using this

Cons

Customer support is through e - mail and not by phone, which makes the proces a bit slower than it could be

Review Source
 
 

Dipesh from Northern Illinois University
Specialty: Banking
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

Best CRM tool with vast features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

In SAP CRM, there are various modules like Service, Sales, Marketing etc. Service module provides extensive features including service orders, service plans. You can manage your company's sales through Sales module. Marketing consists of lead, campaigns, loyalty management etc. It is a poweful tool for any large business.

Cons

SAP CRM has WebUI, which is difficult to customize but easy to configure. You require a lot of SAP WebUI programming to enhance this WebUI.

Review Source
 
 

Nurul Amalina from DRB-Hicom Berhad
Specialty: Construction
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

Truthfully user friendly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do consider how much your transactions and operations and also on the complexity level of your company, so that, it is worth of money to be using this software.

Pros

It is a value of money when it is being used for a company with complicated and huge transactions. The users able to customize by their own on the template or layout without having any assistance from the consultants unlike the other application. It is best to know that this software is best to promote paperless documentation and the users being able to work on it while staying at home.

Cons

Since, this software is expensive and the process is complicated compared to the other simple software, it is not suitable to being used in a small company or a company that is having less operation and transactions.

Review Source
 
 

Jonelene from Pace Sensors Limited
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Great Help

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

SAP - CRM is a great help on our sales and marketing department. SAP can give us great visual for reporting and planning. CAn generate sales data as quick as it is.

Cons

Like other SAP software, CRM cost a lot. But as like of the SAP software, considered it as investment. Will help your business grow and a great help for your employee.

Review Source
 
 

Jay from Avionics
Specialty: Engineering
Number of employees: 10,000+ employees Employees number: 10,000+ employees

May 2018

May 2018

SAP is powerful but not user friendly

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

SAP provides vast amounts of enterprise information. Design, maintenance, financial performance, quality system, manufacturing, supply chain information to name a few.

Cons

SAP is hard to use. The menus are not intuitive. The information is buried layers deep. Menu selections are not like mainstream software applications and usually do not contain what you would expect.

Review Source
 
 

Nolan from System Terrasoft, Inc.
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

SAP CRM is nice!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

this product is widely used in the market. In any industry you go, the SAP CRM can be seen being used, making you feel more comfortable with it.

Cons

it is very expensive. With the proliferation of other software in the market, including the opensource platform, SAP CRM might lose its market if they did not act on this.

Review Source
 
 

Michael from CBCC
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

April 2018

April 2018

They are big for a reason - it's a functional and dependable system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

You need to really understand the relationships of SAP before you start working in it, but even teaching database novices how to use SAP CRM is a pieces of cake for repetitious tasks.

Pros

The web interface is clean and easy to navigate. You don't need to remember alot of detail to figure out home to interact with records, contracts, vendors, price lists. The SAP GUI is a bit more detailed with more functionality. For navigating and editing individual records, it's wonderful.

Cons

Price agreements and customer lists are not easy to export in batch. Lots of clicking to get through multiple contracts, which can end up taking more time than actual analysis of the data.

Review Source
 
 

Ben from Pacific Auto Company
Specialty: Distribution
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

SAP Business One

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are many functionality with SAP Business One, but the system is often slow and needs updates often.

Cons

System is slow and needs updates often. Server crashes quite a bit and is quite frustrating to use at times.

Review Source
 
 

Adham from Education
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2018

March 2018

i get training in SAP FICO but the marketing of SAP don't give me any opportunity to work with this software first in the training center they told us come this the first software in the world and the future u have to get knowledge on it .if you are looki

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

there are much training and less opportunity for employee

Pros

SAP is a Good software that make any company organize their work with huge data and give good experience in ERP System

Cons

as there are many training course but the corruption give the opportunity to Bad users get opportunity almost in middle east so bad services go to the company with high cost

Review Source
 
 

Brinomar from Supply Chain Management
Specialty: Retail
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Easy to learn software but a bit time consuming

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

As a new user, this software helps me to easily handle and organize the crowd or people. Also, due to its interface you can easily search what you needed and it even present some graphs that give ease to the user since you don't need to create it but just simply analyze it.

Cons

My only problem is that it is tedious specially when making changes but it will pass out before my adjustment period ends.

Review Source
 
 

Darrell from Elinco International Inc.
Specialty: Engineering
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

SAP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great Software for operations and manufacturing company

Pros

User friendly, fast operating system for database stored items. Bill of material breakdown like no one else.

Cons

Expensive, large corporation required and training is very intense. Larger than most systems and challenges

Review Source
 
 

Dipesh from Northern Illinois University
Specialty: Consulting
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

Customer focused comprehensive product by SAP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would like to recommend this product to the business owners whose revenue is over a million dollars at least. Maintaining this product is easy.

Pros

The most important feature of this product is WebUI. You can configure the WebUI all the way you want - Navigation bar, report area, etc. Moreover, this product supports One-Order Framework. Every transaction type is processed in a single transaction code. This provides user an ease of access.

Cons

There are not major drawbacks of this product, but to provide comprehensive and end to end business solutions, this product must be integrated with other SAP products like SAP ERP, BI/BW, PI/XI, etc. Licensing cost is more, so small business need to consider pricing before planning implementation.

 
 

Nathan from Schneider Electric
Specialty: Manufacturing
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2016

November 2016

SAP is good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SAP helps the flow of product throughout our business in order to increase throughput of products and generate overall customer service.

 
 

FINNY SUNDEEP from AECL
Specialty: Software / IT

November 2015

November 2015

Client worried abt SAP Social CRM Services, But we made him Confident!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The concept of ECC & CRM workflows are well nurture than the previous versions.
we reduced time on building code, testing, defect fixing etc.. The use of Service Management - SLAs are fantastic and We got a clean report what client was requesting us with help of minimal code.

Likes Least

Queue Management in SAP CRM & ECC was manual push. There's no alternative solutions.

Recommendations

SAP WEB UI performance should be like the MS.Net pages where MS .Net is Good too and its lighter.
The Concept of business object layer (BOL) and the generic interaction layer (GenIL) has to be fine tuned its not easy when compared with .Net / Share Point features.

 
 

Shanthi from Accenture
Specialty: Other services

August 2015

August 2015

SAP ABAP Consultant in Accenture

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

The best feature of this product is the One order framework. We don't have to remember many transaction. It's one transaction to view all orders.

The product is user friendly.

We have a wonderful feature called AET(Application enhancement tool) to add new fields to the application. This tool can enhance frequently used objects and easy to use.

Personalized view for each role

Likes Least

We have a wonderful feature called AET(Application enhancement tool) to add new fields to the application. This tool can enhance frequently used objects but not all objects

Maintenance cost is very high

Recommendations

Try all the features and the roles available in the product. It is integrated to BI for reporting

 
 

Nisha from Cognizant Technologies
Specialty: Software / IT

August 2015

August 2015

SAP CRM Technical and Functional Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very user friendly and SAP is the market leader in ERP applications. SAP CRM, like other SAP applications,has evolved into multi-platform as well and hence you can even access it on your smartphone or tablet as well as on your desktop.

Likes Least

SAP CRM needs more documentation maintained so that it would be helpful for novices in the field

Recommendations

SAP CRM is very vast. You can choose any area of your choice and be a subject matter expert in it. Areas of expertise can include Master Data Management, Client Telephony, SAP CRM Functional, SAP CRM Technical, Trade Promotion Management, Lean Order Management, etc.

 
 
 
Showing 1-20 of 55

Kristy from Agile

July 2018

July 2018

Very feature rich CRM

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This software is so feature rich it's insane. It allows for multiple users and has bulit in checks so that invoice numbers are not duplicated.

Cons

That being said, it's not that easy to use. There is definitely a learning curve. There are a lot of Tcodes to remember.

Review Source: Capterra
 


July 2018

July 2018

A great system with huge functionality

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Many different reports, views, and tools for analysis and forecasting. Huge functionality for diverse business needs

Cons

The learning curve can be quite steep and it's hard to create specialized reports unless you are a trained IT professional. For a regular user, only layout changes are possible.

Review Source: GetApp
 


July 2018

July 2018

SAP CRM Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SAP CRM is a more detailed way of handling customers. It can monitor all pre-sales activities like marketing campaigns.

Cons

The thing I don't like is the duplication of master data in CRM and SAP ERP which often causes inconsistencies.

Review Source: Capterra
 


June 2018

June 2018

SAP is a very good and helpful program. This program has many functionalities.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SAP works very well in everyday work. This program is especially necessary to me for creating orders. It's nice that I can have a preview of all created orders.

Cons

This program is not easy to use. Knowing the functionality of this product requires a lot of time. However, this tool has many advantages.

Review Source: Capterra
 


June 2018

June 2018

SAP is pretty versatile and cane accomplish many tasks beyond just a customer management system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The best benefits that I use it for is credit card processing as well as inventory management.

Pros

I really like that it can be used for many different things. We use it for everything from customer relation management to inventory tracking.

Cons

The thing I like the least has more to do with the setup we have rather than the software itself. We have customized it so much that any support or looking online for help is useless.

Review Source: Capterra
 

John from ERM Education

June 2018

June 2018

Great database...requires much training for users

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

This program keeps a GREAT database that is relational and helps us to follow up on leads and workflows well.

Cons

The program is not user-intuitive and requires a great deal of advanced training and support for corporate users.

Review Source: Capterra
 

Shraddha Ajit from A One Salasar Pvt Ltd (

May 2018

May 2018

Wonderful to use such software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Its a perfectly designed system for a midsize organisation to a large company. Real time updates actually helps one to prioritize the task.

Cons

Nothing in the software is unusual. The process flow is actually user friendly. Can check the updates any time one wants.

Review Source: Capterra
 

José Rafael from SOAINT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

We had 3 years working with SAP to integrate it with an electronic commerce platform. It was a free.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support


The benefits were economic. By being able to integrate it with an Opensource application of E-commerce we achieve the client's goal. We achieve the objectives and with that we increase our profits.

Pros


We improve our income as we integrate SAP ERP with new sales channels such as e-Commerce, managing to merge it with PRESTAHOP increasing revenues in the final customer.

Cons

The high costs of each module of SAP make many companies migrate to other solutions, in our case the client preferred to integrate the solution with an E-COMMERCE Opensource instead of acquiring the license of the manufacturer's own module, since it was practically impossible to maintain over time for their prices.

Review Source: Capterra
 

Oscar from SOAINT
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

May 2018

May 2018

I think it is a great integrated tool, to manage all the processes of a company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Allow me to know a tool that is in all markets and large companies, as well as simplify the processes

Pros

It allows you to order and manage all the processes in a simple way, as well as being able to generate the different reports to know in detail the statistics of the different resources available to the company

Cons

When all the systems of a company are not based on SAP, the development of the interfaces to integrate the data that works in both environments becomes very complex.

Review Source: Capterra
 


May 2018

May 2018

Data Collection

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

All the data needed for report generation can be obtained in one go. Report generation is easy and so is the data entry in the CRM

Cons

Slows down when too much or a longer duration of data is being process from CRM. cannot access anything else if a process is running in the background

Review Source: Capterra
 

Reggie from Level 3 Communications

May 2018

May 2018

One of the best user-friendly software! A lot of versions for tailoring to your needs! Great suppor

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about this software is the ease of use. Even on others versions! The colors, the presentation and more!

Cons

It is hard to say what I like least. For I am now thinking of what can be said. This means, I had a great experience!

Review Source: Capterra
 

Gabriela from FIH
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

May 2018

May 2018

all the set of materials to buy for an assembly must be configurated on SAP on the company where ...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

to manage and have the information on real time of all the areas of the company where im working ...

Pros

its a powerful tool to take control of inventory, finance and all the areas of the company, the reports can be exported to different formats and more ..

Cons

when start using this the commands or instructions can sound stranges but with the time all pass to forgot ..

Review Source: Capterra
 


May 2018

May 2018

A well designed tool with great acceptance because of its simplicity combined with value.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We are going to implement it. The greatest benefit will be the very good flow of Information in combination with S4.

Pros

This product creats value in helping the field staff to be able to view all important data in clear presentation a very compact.
But best thing is maybe the really nice Evaluation of data. The product is very well integrated in the SAP world. We saw the flow of Information coming from S4, SAP CRM and then to be analysed in SAP Analytics.

Cons

As often, it is not to easy to have the Software customized in the favored way. It may be the best to work with SAP directly therefore. The comparatively high costs for customization are also well known.

Review Source: Capterra
 

Lena from SGS INTERNATIONAL

May 2018

May 2018

Working Professional Using SAP

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great Navigation and integration between tabs and different transactions. I use daily and get so much done and reach other departments easily to get the job done

Cons

Capitalization can effect a transaction from going through. I also notice sometimes it goes offline and when logging back in it says I have a session open and will lock me out of a transaction usually to get out I logout and login

Review Source: Capterra
 

Dana from Software AG

April 2018

April 2018

Labor intensive data entry system, but gets the job done.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Once you get the hang of data entry in the system, it becomes second-nature. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for.

Cons

It is very labor intensive, and the system constantly gives you error messages when a screen is not filled in 100% the way the system wants it to be. System does prompt you to make necessary corrections, but it's not always clear what it's asking you for.

Review Source: Capterra
 

Lucas from Fitmanager

April 2018

April 2018

It connects many other systems making it a very functional program.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like that I'm able to make orders that can automatically be handled by our production team, that are in a different town.

Cons

It takes a lot of effort to install this in your company, and it's so difficult that you need experts to adjust settings.

Review Source: Capterra
 

Hem from Ford Motor Company

April 2018

April 2018

This is great software with Hybrid Sale cloud feature embedded

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Offer industry-specific capabilities, available globally both on-premises and in the cloud, perform seamlessly within SAP ecosystem

Cons

Provide less customer support and problem resolution assistance, the user interface is not intuitive, may not be lucrative for SMB customers

Review Source: Capterra
 

Tim from Conversion Logix

April 2018

April 2018

A great CRM for keeping things organized

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This program can take a little bit to get the hang of, but once you do it is amazing. We use quite a few different CRM programs and this is one of our favorites because the user interface makes things easy to keep track of and organized.

Cons

Same as the pro listed above. This program can take a little bit to learn and can turn some people off to the idea of using it in the first place, but we are sure glad we did.

Review Source: Capterra
 


April 2018

April 2018

Wonderful Customer Management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the fact that SAP is a "work horse". It does what you need it to , when you need it done. I have yet to have any issues or problems with this product nor anyone that I know that uses it as well.

Cons

Making custom changes without intensive effort if difficult. Vendor is very product oriented rather than customer oriented.

Review Source: Capterra
 

Estela from ENTER

April 2018

April 2018

Best in the area of customer relationship management

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Wow SAP CRM, is a company that really wants its customers and focuses on giving it the best, I leave it very clear, as a client I am fully happy with their services and I will definitely return, proved to be one of the best in the area of customer relationship management without hesitation.

Cons

I really do not have any complaints about them, on the contrary, I am very satisfied with the work offered, its versatility and quality surprises. 100% recommended

Review Source: Capterra