--- title: "SAP Customer Experience Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SAP Customer Experience. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SAP Customer Experience is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/sap-customer-experience-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) / [SAP Customer Experience](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) / SAP Customer Experience Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/sap-customer-experience-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/sap-customer-experience-profile/alternatives/) # SAP Customer Experience User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 246 ### Secondary ratings - Ease of use: 3.9/5 - Customer support: 4.2/5 - Value for money: 4.0/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 123 reviews (50%) - 4 stars: 84 reviews (34%) - 3 stars: 28 reviews (11%) - 2 stars: 6 reviews (2%) - 1 star: 5 reviews (2%) ### Most mentioned pros - It is better version of SAP CRM system service of SAP team. As data is on cloud it's waiting time is very less. - Makes the customer service experience more personal and efficient. - SAP Customer Experience provides a comprehensive suite of solutions that can help businesses manage all aspects of the customer journey, from marketing and sales to customer service and support. ### Most mentioned cons - My experience with this software has been largely frustrating due to its useless complexity and inability to adapt that complexity for use in simpler applications. - Making it difficult to input items quickly. - For users who are unfamiliar with the SAP platform, it may not be the easiest to use. ## SAP Customer Experience customer reviews Showing reviews 1-25 of 246 (page 1). ### Sap CX add-ons - Overall rating: 4/5 - Reviewer: Ajay N. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered It is better version of SAP CRM system service of SAP team. As data is on cloud it's waiting time is very less. Also it is not too complicated to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease with which average customer is able to connect to the Company for order , sales and services. #### Cons Still it is bot old fashioned, compared to sales orders options available, like simplicity of data entry. #### Reasons for switching to SAP Customer Experience Less processing time as data is stored on cloud. --- ### Great experience - Overall rating: 5/5 - Reviewer: Regina C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It was a good experience be use it makes your work processes simplified and have various capabilities #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a system that allows you to respond to customers and well as process disputes #### Cons There was nothing that I didn’t like, it just took some flexibility to learn a new system compared to what I was used to #### Reasons for switching to SAP Customer Experience It was not my decision . The company decided to switch to a more modern system --- ### Make sure it is implemented properly, or it will never be correct - Overall rating: 3/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is good for issuing and dispatching service techs based on customer requests. Still need ECC to manage consumption through a 3rd party interface, Oracle is a much more streamlined system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The interface is clean and friendly to any computer literate person. Different roles can be created for users to limit what they interact with and what menus they have available. #### Cons The ability to interface with SAP-ECC is terrible. Tracking consumption is almost non-existent, to get what you would consider normal functionality the price starts escalating. The master data setup is different in CRM than in ECC - so you will have discrepancies and extra workload to keep your data clean. --- ### SAP Customer Review - Overall rating: 3/5 - Reviewer: WILLIAM E. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience with this software has been largely frustrating due to its useless complexity and inability to adapt that complexity for use in simpler applications. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros SAP gets the job done. It successfully helps manage supply chain and logistics. #### Cons SAP seems needlessly complex for the applications I utilize it for. User friendly is not a term that comes to mind when thinking of this software. --- ### Customer Service - Overall rating: 5/5 - Reviewer: Lundi L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SAP is one of the best tool to use on customer service and it gives clear understanding of whats going on on the account as it give you the error messages when something went wrong. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SAP give a clear information for an advisor to help the customers that makes customers journey more easier #### Cons SAP is more classic so it to be adjustable with the new technology #### Reasons for switching to SAP Customer Experience SAP make customers journey more easier and it give clear information in details --- ### Enhances the customer experience - Overall rating: 5/5 - Reviewer: India C. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Makes the customer service experience more personal and efficient. Gives the customer a great experience. #### Cons The software is easy to use but would like a better look and layout. There’s no confusion on how to use it but the appearance could be improved. --- ### Easy to learn and work with, yet most powerful Java based eCommerce platform - Overall rating: 5/5 - Reviewer: Arvind Kumar A. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. SAP Hybris is based on Spring framework. Because Spring is the most widely used framework in Java fraternity, finding developers and architects who can be quickly made productive on the Hybris platform is much easier as compared to that on other platforms. Moreover, there are strong SAP Hybris communities at answers.sap.com and stackoverflow.com. 2. SAP Hybris has been consistently at the top position as rated by Gartner and ForresterWave. The selection criteria for these two agencies have been most respected for many years. 3. The business tooling is very extensive and business users find the merchandising tools quite intuitive. Hybris SmartEdit (which is a tool enabling the business users to make changes to the website content as intuitive as editing a live site and previewing it on multiple devices before publishing the changes to the live site) is the only tool of its kind provided by any Java-based eCommerce platforms. 4. SAP Hybris sticks to releases as per the roadmap published well in advance. At the same time, SAP Hybris comes up with the required patches (e.g. security patches) immediately when they are deemed critical for businesses. 5. The documentation is quite rich and there are more than one sites (e.g. help.hybris.com, wiki.hybris.com, www.sap.com/cxworks etc.) where relevant help is available. 6. The licensing is very flexible. 7. There are many deployment options e.g. on-premise, on SAP cloud infrastructure, on a public cloud infrastructure. #### Cons 1. The CMS and personalization still have some room for improvement. 2. SAP needs to campaign for SAP Hybris as AWS does for its cloud. After having worked with many different eCommerce platforms (including the top three), I can say that it is the best platform. Yet, because of the lack of proper campaign many customers, are not aware of its strengths and the array of features. --- ### Comprehensive solution to address and strengthen customer-facing engagement. - Overall rating: 5/5 - Reviewer: Alex P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered The experience has been really good from the first interaction, it provided us with the ability to establish closer and more consolidated ties with our customers, SAP allowed us to create relationships with customers that last over time, an organic and consistent experience SAP has proven to be a comprehensive solution in all aspects, a robust solution that provided us with everything we needed to cover the needs of customers without forgetting productivity, 10/ 10 for SAP. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It gives us the ability to establish closer and stronger ties with our customers that will last over time, it allows us to collaborate with each of our functional business areas to provide a better customer experience. I am also impressed that such a complete and powerful solution can be implemented easily and quickly; I like its pay-per-use licensing approach, which is attractive to any company wishing to implement the system; it is cloud-based, which makes it easy to use. Last but not least its flexibility, adaptability and scalability as the size of demand varies. #### Cons So far we have not faced any difficulty or inconvenience while using it, being even more honest I don't have any negative comments to share. --- ### Great product - Overall rating: 5/5 - Reviewer: Stephanie C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that it is easy to use and everything is in one place. #### Cons I don't dislike anything about this software. --- ### SAP experience - Overall rating: 5/5 - Reviewer: Ludmila V. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered I use SAP every day for ordering components in our factory and also parts from external supplier, checking budget, add monthly hours, checking if any components is out of stock or how many pieces is in company #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros i have big overview about materials in company, possibility have a lot of information on one place #### Cons adding new roles is all time problem, using correctly transaction is not so easy --- ### Generous storage space - Overall rating: 5/5 - Reviewer: NUICA T. - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I am very satisfied with the way it works, it helps me a lot in my daily activities #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Great connectivity, generous storage space, friendly interface, does not get stuck, intuitive functions #### Cons it is one of the programs that works well, maybe other functions should be considered to generate more complex reports --- ### SAP Customer Experience Review: Enhancing Business Success through Seamless Customer Interactions - Overall rating: 5/5 - Reviewer: Angelica B. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 5001-10000 employees - Product usage: Used daily for free trial - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered In order to manage client interactions and enhance sales procedures, I got the chance to use SAP client Experience during my internship in the university's pharmaceutical product development and research department. The program turned out to be a useful tool because it allowed for individualized interactions with clients and gave us a unified perspective of their journey. We were able to efficiently streamline our efforts and nurture prospects because to the powerful marketing automation features. Our ability to make data-driven decisions was made possible by the integration of SAP Customer Experience with SAP Analytics Cloud. All things considered, SAP client Experience was extremely important in improving our client engagement methods and raising our sales efficiency. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For companies looking for complete CRM solutions, SAP Customer Experience offers a variety of benefits. A unified view of customers across all touchpoints is made possible by its strong customer data management capabilities, enabling tailored and targeted interactions. Effective client involvement is made possible by the software's potent marketing automation features, which also include lead nurturing and campaign management. The seamless integration of SAP Customer Experience with other SAP products, including SAP S/4HANA and SAP Analytics Cloud, guarantees a smooth data flow and makes it possible to gain real-time insights for wise decision-making. Furthermore, the platform's flexibility and scalability enable organizations to expand and react to changing client demands. #### Cons Although SAP Customer Experience has many advantages, there are a few things to bear in mind. The implementation procedure can be difficult and time-consuming, necessitating knowledge and careful planning. Additionally, small firms with tight budgets can find the software's pricing structure excessive. A severe learning curve has been mentioned by some users, especially when configuring advanced features and customizations. Last but not least, the platform's considerable capabilities can produce a complicated user interface, necessitating appropriate training and continuing support. These restrictions are, however, outweighed by the software's extensive features and scalability, which surpass its short-term drawbacks. --- ### Providing a clearer and easier experience to customers in a company thanks to SAP Customer Experienc - Overall rating: 5/5 - Reviewer: Isaac A. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered As I have said before, as a future network engineer I have had the opportunity to use SAP Customer Experience to optimize the management of the customer experience in a small company with my team, and it remains to be said that this system has proven to be a comprehensive solution. and powerful to address our business needs, it provided us with a pleasant and pleasant experience when working for our clients, which has significantly improved our ability to provide an improved, personalized and quality service to them. I would definitely use this tool again. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros As I said in a review I did before, I worked with other SAP systems or similar to this one to improve the experience of the clients we had in a small company, and it must be said that this one, like others, I liked a lot because of its functions in specific areas, such as: marketing, e-commerce, sales and customer service. Also another pretty good point about this tool was that it provided us with powerful analysis and reporting tools, which allowed us to gain valuable insight into the performance of their customer experience strategies. #### Cons I must admit that strange as it may seem, I did not find anything negative about this tool. #### Reasons for choosing SAP Customer Experience We chose this tool through a raffle held among all the members of my work team. --- ### A company's success journey - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Functionality: 5/5 #### Pros Great for handling a lot of data from customers, integrating different sources, and customizing to the business needs #### Cons The platform can have features that are not that great, like email. Additionally, it could make use of a better design, something more modern. --- ### SAP Review - Overall rating: 4/5 - Reviewer: Megan D. - Verified reviewer: Yes - Industry: Information Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros - Ability to get a list of all your sales orders-Ability to view customers credit limit #### Cons - All of the blocks on orders can get complicated - It crashes a lot & can be quite slow --- ### Too much for too little - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In the end I have to say that he did his job. A normal CRM with standard functionality, considering that in 2019 there are less noble platforms, much more performing and definitely less expensive. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros A few things in my opinion. I used this CRM for 2 years because the company I was working on had implemented it as a partner. I must say that as a discrete expert of CRM software this is the absolute worst that I have ever used. And for what it costs, I really don't think it's worth it. #### Cons Limited functionality, especially considering the cost per license. Quite closed system, difficult to integrate with third-party systems. Assistance almost non-existent, slow and non-conclusive. --- ### Convenient and accessible - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its allows you to process cash transaction in real-time. It provides the ease of tracking volume of transaction on a day to day basis. In addition, it aids the audit of possible theft and fraud transaction. #### Cons The license for the system is very costly. Also, one person at a time can use it. Multiple usage is not possible so you have to wait for the other user for you to proceed with your transaction. --- ### SAP CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros data is easy to view and input, functionality meets the needs of our business especially sales monitoring, pipelines, product listings especially when sales team needs to be updated on the latest prices #### Cons complicated to use. its a hassle to use especially when you are out of the office and internet is slow. when there is a lag you need to redo the process from the start. we wish there was an offline mode. when we input new clients, new accounts all details are lost when the internet drops and you are unable to save. --- ### Get Salesforce instead - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I solved absolutely nothing with it. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I am going to be honest here, and it is true. I give a chance to every software I try. I truly do. SAP has the tools to handle CRM stuff like some CRMs. #### Cons SAP CRM is a mess, it has cost the company I implemented this for a LOT of money. it's UI is horrible. It looks like its out from the 90s and it runs and goes down a LOT. It hangs up with no solution other than bring down the whole system and bring it back up. --- ### SAP CRM powerful tool, but huge. - Overall rating: 5/5 - Reviewer: Chris M. - Industry: Mechanical or Industrial Engineering - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is excellent to track customer concerns, questions, orders and contacts. It's just minor things like the time it takes to complete a task, and you have to search very specifically or you will get a lot of hits, or no hits at all. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros SAP CRM is very useful for maintaining notes on customer issues, orders, etc. It will link directly with SAP, and now you can pull actual specs from SAP right in CRM. It makes customer interaction easier with 'tickets' if multiple people have to interact with a customer. #### Cons CRM can be doggedly slow. It is a huge amount of information that it has to chug through, so it takes some time. Be careful not to hit the 'back' button at the top of the browser page like you usually do, or you may anger it. You have to click the tiny back button in CRM itself. The auto log out if you haven't used it for about an hour is kind of annoying. --- ### One of the best CRM Software to use for large companies - Overall rating: 5/5 - Reviewer: Stephanie E. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Hignly recommended. As stated above, this is one of the best CRM Software to use for large companies. I have used it with my last two employers and though there were a few changes, the software was still easy use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This is one of the best Customer Relationship Management (CRM) Systems to use for large companies. It is very user friendly when assigning and updating projects. It is also very useful in documenting projects for yourself and anyone the reviews said projects in the future. #### Cons Sometime the product numbers that are assigned can be very confusing. The number sequence can be off and cause a little confusion when searching in your own project list. --- ### Nice Ecommerce platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used SAP CX (aka Hybris) since 2010 and I still use it. it just the best e-commerce platform #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Multiple channels (B2b,B2C, marketplace) Multicountry, multilanguage, multicurrency CMS Ready to go template #### Cons not adapted for small projects and business --- ### Horrendous U/I and immensely slower to operate than competitors - Overall rating: 2/5 - Reviewer: Michael C. - Verified reviewer: Yes - Industry: Machinery - Company size: 5001-10000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered More than a year beyond implementation normal tasks in a sales jobs average taking 50% longer than they did with a different program. I wouldn't recommend purchasing SAP's CRM software unless your goal is to piss off your top sales people and push them towards leaving for a competitor #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The software has the "capability" of doing many things and being a one stop shop. #### Cons The U/I is atrocious is difficult to navigate even for young tech savvy people. Doing simple tasks can easily take 50% longer than they did before even years after implementation. --- ### Complete CRM, needed for all media and large business - Overall rating: 5/5 - Reviewer: Felipe P. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use the software to control and manage activities and services. receipt of material, travel management control of managers, presentation of accounting documents. It is the most used software in the company. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the management of all services under sap's care. Basically we have access from the logistics, delivery and receipt of suppliers, from the accounting and financial of these contracts. All delivered competently by the system. #### Cons Code-based transactions slow the system down at times, and the interfaces to sap-powered systems are also bad. --- ### We had 3 years working with SAP to integrate it with an electronic commerce platform. It was a free. - Overall rating: 4/5 - Reviewer: José Rafael B. - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The benefits were economic. By being able to integrate it with an Opensource application of E-commerce we achieve the client's goal. We achieve the objectives and with that we increase our profits. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We improve our income as we integrate SAP ERP with new sales channels such as e-Commerce, managing to merge it with PRESTAHOP increasing revenues in the final customer. #### Cons The high costs of each module of SAP make many companies migrate to other solutions, in our case the client preferred to integrate the solution with an E-COMMERCE Opensource instead of acquiring the license of the manufacturer's own module, since it was practically impossible to maintain over time for their prices. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/sap-customer-experience-profile/reviews/?page=2) --- SAP Customer Experience Reviews, Pros and Cons - 2026 Software Advice