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> Reviews of SAP Customer Experience. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SAP Customer Experience is a good fit for you!

Source: https://www.softwareadvice.com/crm/sap-customer-experience-profile/reviews

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SAP Customer Experience Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

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# SAP Customer Experience Reviews

## Reviews Summary

## Overall Rating

4.3

* * *

## Ratings Breakdown

5

(123)

4

(83)

3

(28)

2

(6)

1

(5)

## Secondary Ratings

Ease-of-use

3.8

Customer Support

4.2

Value for money

4

Functionality

4.2

* * *

### Pros

"It is better version of SAP CRM system service of SAP team. As data is on cloud it's waiting time is very less."

"Effective client involvement is made possible by the software's potent marketing automation features, which also include lead nurturing and campaign management."

"In order to manage client interactions and enhance sales procedures, I got the chance to use SAP client Experience during my internship in the university's pharmaceutical product development and research department."

### Cons

"My experience with this software has been largely frustrating due to its useless complexity and inability to adapt that complexity for use in simpler applications."

"Making it difficult to input items quickly."

"For users who are unfamiliar with the SAP platform, it may not be the easiest to use."

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SAP Customer Experience Reviews, Pros and Cons - 2026 Software Advice