SAP Digital CRM software


4 reviews(4.0/5)
4 reviews(4.0/5)

SAP Digital CRM is a cloud-based customer relationship management (CRM) solution suitable for small to medium-sized businesses across a variety of industries. Key features include contact, lead and opportunity management, a customer service application, marketing automation and reporting.

SAP Digital CRM allows users to track customer information and interactions. Contacts can be imported from Gmail, Microsoft Outlook or CSV files. Users can handle customer support using a built-in ticketing system.

With SAP Digital CRM’s marketing automation application, users can track and qualify leads across multiple channels, and they can build email campaigns. Team members can collaborate in the system. Users have their own dashboard where they can generate and analyze a variety of reports. The system is customizable, and users can personalize workflows to work the way they prefer.

SAP Digital CRM is priced per user per month. Mobile apps are available for Android and iOS. Support is offered via phone.

Supported Operating System(s):
Web browser (OS agnostic)

4 Reviews of SAP Digital CRM

Showing 1 - 4 of 4

Start your review of SAP Digital CRM

Click to start
  • Maria from XSales® Mobility

    Number of employees: 51-200 employees

    May 2018

    It is easy to use and, most importantly, easy to put into operation.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    SAP I have used for administrative purposes and marketing, as it is a small company it has been easy to include the portfolio of clients for their management. It has a pleasant environment, although sometimes it does not work at all well with chrome. I must say that when it comes to handling large amounts of data sometimes it takes longer than usual, I have always assumed that it is because of the size of the information.

    Pros

    It is a very good option for sales and marketing teams because of its easy handling, data management is within the cloud and can be configured quickly without having a large incorporation process.

    Cons

    It lacks the ability to integrate with third-party applications, which can be a significant weakness since it works with the cloud.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Karan from ASU

    June 2017

    A great CRM to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    SAP is the market leader of CRM tools and this is no different. Great features and such ease to use. Great customer support as excepted from such a big company.

    Cons

    Its paid. It is difficult for a small company or a startup to begin using it from starting. Free version or trial version with longer duration must be made available.

    Review Source: Capterra
  • Kylie from Telstra

    Specialty: Telecommunications

    Number of employees: 10,000+ employees

    March 2017

    Slow and clunky app

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    SAP is an extremely slow app, we use it for our volunteer organization for CRM and half the time it crashes or doesn't work.

    Cons

    Doesn't work on chrome very well.

  • David from DSL Consulting Services LLC

    Specialty: Media

    April 2016

    Simple solution to spreadsheet dilema

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    In searching for a reliable replacement for using multiple spreadsheets to track pipeline and client activity I found SAP's crm product easy to use and importantly, easy to get up and running. I'm always skeptical of new solutions and the investment of time and resources involved but SAP made it pretty easy to switch over and begin using the product with minimal down time.

    Cons

    I would love to be able to integrate the product more with my Google apps suite, especially Gmail. SAP isn't able to tell me when and if this is coming but they deem to be responsive to the need.

In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 852-3639