SAP Digital CRM is a cloud-based customer relationship management (CRM) solution suitable for small to medium-sized businesses across a variety of industries. Key features include contact, lead and opportunity management, a customer service application, marketing automation and reporting.
SAP Digital CRM allows users to track customer information and interactions. Contacts can be imported from Gmail, Microsoft Outlook or CSV files. Users can handle customer support using a built-in ticketing system.
With SAP Digital CRM’s marketing automation application, users can track and qualify leads across multiple channels, and they can build email campaigns. Team members can collaborate in the system. Users have their own dashboard where they can generate and analyze a variety of reports. The system is customizable, and users can personalize workflows to work the way they prefer.
SAP Digital CRM is priced per user per month. Mobile apps are available for Android and iOS. Support is offered via phone.
Kylie from Telstra
Employees number: 10,000+ employees
SAP is an extremely slow app, we use it for our volunteer organization for CRM and half the time it crashes or doesn't work.
Doesn't work on chrome very well.
David from DSL Consulting Services LLC
In searching for a reliable replacement for using multiple spreadsheets to track pipeline and client activity I found SAP's crm product easy to use and importantly, easy to get up and running. I'm always skeptical of new solutions and the investment of time and resources involved but SAP made it pretty easy to switch over and begin using the product with minimal down time.
I would love to be able to integrate the product more with my Google apps suite, especially Gmail. SAP isn't able to tell me when and if this is coming but they deem to be responsive to the need.
Look closely at the complexity of other solutions vs this, and consider whether you really need to overdone features of other products which need to be weighed against the time and effort needed to ramp them up and use them. If you are now using Excel as a CRM tool the step up to something like this can be done is a day.
Maria from XSales® Mobility
Employees number: 51-200 employees
SAP I have used for administrative purposes and marketing, as it is a small company it has been easy to include the portfolio of clients for their management. It has a pleasant environment, although sometimes it does not work at all well with chrome. I must say that when it comes to handling large amounts of data sometimes it takes longer than usual, I have always assumed that it is because of the size of the information.
It is a very good option for sales and marketing teams because of its easy handling, data management is within the cloud and can be configured quickly without having a large incorporation process.
It lacks the ability to integrate with third-party applications, which can be a significant weakness since it works with the cloud.
Karan from ASU
SAP is the market leader of CRM tools and this is no different. Great features and such ease to use. Great customer support as excepted from such a big company.
Its paid. It is difficult for a small company or a startup to begin using it from starting. Free version or trial version with longer duration must be made available.