SAP Hybris Cloud for Customers software


2 reviews(4.0/5)
2 reviews(4.0/5)

SAP Hybris is an omnichannel commerce platform, offering products to help enterprise companies target, engage, and support their customer base. The solution is available for cloud-based or on-premise deployment and integrates with multiple applications.

Their commerce platform makes up the core of SAP Hybris. It combines multiple touch-points for businesses to connect with their customers, whether it be online, mobile, social media or print. Marketing applications allow users to gather real-time insights into customer trends, allowing for targeting the customer experience across channels. Automation capabilities abbreviate processes to follow leads through the sales funnel. SAP Hybris Service helps manage client self-service, contact centers, and field service tracking.

Multi-site and currency options are provided by the solution for global companies. It delivers a suite of applications that can be used to manage the client lifecycle, from marketing and sales, to support and service.

Support is available via phone and email.

Supported Operating System(s):
Windows 7 , Mac OS , Web browser (OS agnostic) , Windows 8 , Windows 10

2 Reviews of SAP Hybris Cloud for Customers

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  • Kristine from Aleatech

    Specialty: Software / IT

    Number of employees: 2-10 employees

    May 2018

    SAP Hybris

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I think SAP Hybris is one of the best tool out there for e-commerce B2B and B2C. But best to work with good implementation team and developers.

    Pros

    SAP Hybris has a complete set of features that can be customized for user’s need. You can use any front-end tool to design the web site.

    Cons

    It is expensive for small business owners. Due to lack of documentation a developer find it very hard to learn this tool on his/her own.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Patrick from Gulfstream

    Specialty: Software / IT

    Number of employees: 10,000+ employees

    April 2017

    Functional

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Configuration Options provide plenty of flexibility
    Configurations easy to make and maintain
    Robust workflow

    Cons

    Understanding relationships and effects of configuration is a large task at first to take on. Need to be organized in a design concept before starting

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