SAP Hybris Cloud for Customers Software

4.50 / 5 (6)

About SAP Hybris Cloud for Customers


SAP Hybris is an omnichannel commerce platform, offering products to help enterprise companies target, engage, and support their customer base. The solution is available for cloud-based or on-premise deployment and integrates with multiple applications.

Their commerce platform makes up the core of SAP Hybris. It combines multiple touch-points for businesses to connect with their customers, whether it be online, mobile, social media or print. Marketing applications allow users to gather real-time insights into customer trends, allowing for targeting the customer experience across channels. Automation capabilities abbreviate processes to follow leads through the sales funnel. SAP Hybris Service helps manage client self-service, contact centers, and field service tracking.

Multi-site and currency options are provided by the solution for global companies. It delivers a suite of applications that can be used to manage the client lifecycle, from marketing and sales, to support and service.

Support is available via phone and email.



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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

6 Reviews of SAP Hybris Cloud for Customers

Average User Ratings

Overall

4.50 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(3)

4 stars

(3)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-6 of 6 reviews

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February 2019

Rodrigo from Tacit Knowledge

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2019

Very reliable e-commerce platform

I've been a QA for several hybris implementations, the best of it is that everything can be tracked and all info is easy to find and configure on backoffice.

Pros

The new backoffice interface is way more user friendly that the previous HMC console

Cons

Standalone cockpits are still very slow and not very intuitive

February 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Nice Ecommerce platform

I used SAP CX (aka Hybris) since 2010 and I still use it. it just the best e-commerce platform

Pros

Multiple channels (B2b,B2C, marketplace)
Multicountry, multilanguage, multicurrency
CMS
Ready to go template

Cons

not adapted for small projects and business

September 2018

steven from Pinterest

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

September 2018

SAP has good tools to organize our online marketing

excellent multichannel marketing tool that helps us plan and manage our marketing channels

Pros

it helps us to have accurate information about our CRM, it also helps in the segmentation and planning of our different marketing channels. After gathering all these data we have a clearer vision of interests, movements, tastes of clients, as well as possible recommendations to increase conversions.

Cons

The integration process was cumbersome and it took me several hours.

April 2017

Patrick from Gulfstream

Company Size: 10,000+ employees


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

April 2017

Functional

Pros

Configuration Options provide plenty of flexibility
Configurations easy to make and maintain
Robust workflow

Cons

Understanding relationships and effects of configuration is a large task at first to take on. Need to be organized in a design concept before starting

January 2019

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2019

Very good marketing solution

Improve costumer relations

Pros

Easy to use, great integration with another solution.

Cons

It is expensive especial for small companies

May 2018

Kristine from Aleatech

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

May 2018

SAP Hybris

I think SAP Hybris is one of the best tool out there for e-commerce B2B and B2C. But best to work with good implementation team and developers.

Pros

SAP Hybris has a complete set of features that can be customized for user’s need. You can use any front-end tool to design the web site.

Cons

It is expensive for small business owners. Due to lack of documentation a developer find it very hard to learn this tool on his/her own.