ConnectWise Control Software


 

ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.

The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.

With ConnectWise Control's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.

ConnectWise Control's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise Control allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices.

ConnectWise Control is available on an annual subscription basis that includes support via phone.

 

ConnectWise Control - Linux view
 
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    Windows view
Supported Operating System(s):
Web browser (OS agnostic)

650 Reviews of ConnectWise Control

 

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Software Advice Reviews (9)
More Reviews (641)

Showing 1-9 of 9

Michael from Neurospine LLC
Specialty: Healthcare / Medicine
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Phenomenal remote desktop connection software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

Pros

Easy to use and organize. After extensive research, we've found that this is the best remote desktop control software on the market for us. Easily connect to PCs form one terminal no matter where you are. Easily switch between monitors and open a chat session as well. More secure than RDP.

Cons

I had to dig pretty deep to find cons, but trying to share your screen while in a "meeting" requires input from the other party which can be confusing if they miss the pop up.

Review Source
 
 

Jeremy from Hardy Corporation
Specialty: Construction
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2018

March 2018

Overall this is a remote support tool.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

I would defiantly refer ConnectWise if you are in the market for a remote tool.

Pros

Some of the pros of this product are the ease of use, the options to add your most used applications to the toolbox so that they are readily available to to deploy, and the simplicity of the layout.

Cons

Some of the cons would be the constant updates, which I understand they are necessary to improve any small issues that they may have.

Review Source
 
 

Riccardo from SITE
Specialty: Construction
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

February 2018

February 2018

Best remote control software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use
Bypasses admin controls for install
Only 1.5mb file for client download
Several features within software

Cons

Not very good for low bandwidth communications
Can become costly as additional licensing is needed
Wish you get send someone to an easy website like go to a.com/3838 and you will have access

Review Source
 
 

Ezra from BHHS
Specialty: Real Estate
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Great remote software product?

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Very easy to use, lightweight, and functional. It is very reasonably priced and it is easy to navigate users to the site.

Cons

Not a lot of information is given to the user after they are connected, especially with the unattended access. A 5 second warning should be given saying that "Admin is connecting to your PC in 5. . .4 . . 3."

Review Source
 
 

Maria from Epsilon
Specialty: Healthcare / Medicine
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

January 2018

January 2018

A decent solution for remote control and management. The pricing is better than most for what it offers.

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The support and product have been outstanding, the best remote solution I have used. Ease of options for customers. Cost is definitely an plus.

Cons

It is very flexible but you may need to call into support if you cannot easily achieve what you need through the GUI.

Review Source
 
 

Garrett from Abundant Life Church
Specialty: Non-Profit
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Great remote access software for the money! Has a learning curve, but comes with great customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great customer service helps with a (could be) confusing start to an even better product. All within a sound budget!

Pros

Once set up, a great way to remote access machines on a network. Easily distinguish who's is who's once it's setup and working right. Which customer service is GREAT at doing. No matter how many times you call, anyone is able and willing to help with a smile and a very friendly voice alongside patience. It's nice to see a screenshot of the user's screen of their last active desktop to help with troubleshooting or to know if remote access should be used at the time.

Cons

Talking about the ACCESS version of this software. Getting started can be a little confusing, if not difficult. I didn't think it would be a pain to install an EXE or DMG on every user's computer, but it most certainly can be. As the software doesn't pull the machine's user - just the machine name (which can be renamed). However, if multiple installs are going on, it can be difficult to discern who's machine is who's. Wake On Lan is very spotty - especially on Macs and even more so if on Wifi. This was something we wanted and it's aggravating when it doesn't work right.

Review Source
 
 

James from Technology intelligence Agency
Specialty: Software / IT
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Quick, Simple & Cost Effective

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Most professional platforms like ScreenConnect are hugely cost prohibitive. The top dogs usually want a few thousand a year to start. I suggest giving it a try. Working in the IT industry I have tried almost all remote access tools and I can't recommend ScreenConnect enough.

Pros

So when a user is having trouble with their device I direct them to the support site the through a wide array of options. Most commonly telling them the website and giving them a code or just emailing them an invitation. The user in trouble simply downloads and runs the file and I can connect and start helping them right away. ScreenConnect has a ton of helpful tools and makes it easy to convert one-time sessions into remotely accessible machines. It's really easy to manage a ton of clients. I was used to the best remote access tools and was extremely pleased with the superior quality of ScreenConnect remote sessions.

Cons

Their Samsung mobile device support is limited but having the ability to access large majority of android device screens is a huge advantage.

Review Source
 
 

Rashid from AGI General Contracting
Specialty: Construction
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Interesting software

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Gives me the access I'm looking for towards another workstation/computer. It is pretty easy to set up.

Cons

Sometimes, the system is buggy and will cause my screen to blink as if someone is trying to get into my computer.

 
 

Marisa from Apex-Brasil
Specialty: Public Sector
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

My impressions

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It is a friendly software and very helpful for me. Also I think it have a nice design and a updated content .

Cons

I really would like see more options for me about the content and an easier way to save my researches.

 
 
 
Showing 1-20 of 641

Bret from Clarity Voice
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

My experience is satisfactory

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have the ability to remotely administrate all computer systems in my organization

Pros

The ability to view multiple monitors at the same time, easy agent deployment, file transfer abilities, and ease of use.

Cons

The one drawback of using Screen Connect is not having the ability to password protect the uninstallation of the Screen Connect agent.

Review Source: Capterra
 


May 2018

May 2018

Perfect Platform for Logging Into Our Stores

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Being able to log in to our stores from the corporate office is very helpful. We can log in to run reports, transfer files, and offer some technical support to the managers.

Pros

We have many locations and use the software to be able to log into the servers at each location and run reports that we need. Being able to rename the servers makes it easy to know which one we are logging in to and we are able to set up unique permissions so that we can give access to managers - but only to their own stores and not all the rest.

Cons

It is intended for technical professionals. We are a retail company that just needed to log into our own locations from the corporate office. Because it is intended for tech companies, it take a little know-how to be able to set up. It wasn't terribly difficult but may be hard for someone without computer experience.

Review Source: Capterra
 

Richard from MMT
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Years of IT work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Remote saves me tons from visiting sites

Pros

Value for what is offered. 3 simultaneous connections with no tie down. Better than teamviewer by far.

Cons

Reporting is clunky and inconvenient. Poorly designed. Almost an afterthought. Reporting should be much easier and integrated.

Review Source: Capterra
 


May 2018

May 2018

It does what I need it to which is connect to my customers' computers for remote work.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

affordable easy access to my customers' PC's remotely.

Pros

It's an inexpensive alternative to the large cost remote access systems. It does what it is supposed to do with not too many bells and whistles.

Cons

New installations are slow to download and tend to cause confusion to the end-customer when I'm walking them through installation for the first time.

Review Source: Capterra
 

Paul from Vladimir Jones
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Best remote software solution I have used

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

ease of supporting remote users.

Pros

Easy to install and manage. I enjoy all of the options available though I dont use many of them. Lauching and connecting is fast.

Cons

Dual screen view could be better perhaps a method to switch them via hotkey rather than moving back and forth between them. The resolution is very difficult to see on both screens (not a program fault but my settings) and I lowse time slecting the ption from the toolbar to switch between remote monitors

Review Source: Capterra
 

Yaneev from CCS

May 2018

May 2018

Good product needs a little tweaking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Drag and drop file transfer is very helpful log in speed are fast auto reconnect saves time multiple screen support works very well remote printing is fast as well overall it's a solid product

Cons

Sub account management is a bit awkward as far as assigning employees access to ether only 1 PC in a group or assigning a tech access to everything accept a specific group.

Review Source: Capterra
 


May 2018

May 2018

Easy to use, stable, and comprehensive is the best way to describe ConnectWise Control.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helps us do a better job for our customers and in less time.

Pros

We love the layout and easy to connect, along with the ability to have other techs connect on a system with you for collaboration. We've used all the well-known solutions out there but this is the best. We'll never change our remote solution again.

Cons

It needs better reporting. I have to use a third party app for my reports which are not very good. As good as this solution is it's really crazy how bad the reporting is. My guess it's done on purpose to sell ConnectWise.

Review Source: Capterra
 

Mitch from Nyle Systems LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Easy to use and works on all of my Systems overall great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The remote monitoring and support services that I need!

Pros

Works on all of the Operating Systems I need it to Windows, Linux and Mac. Easy to use and install we use for remote Monitoring as well as internal and external support.

Cons

Overall None that I can think of off hand. The system works great and allows me to focus on what I need to get done on hand.

Review Source: Capterra
 

Michael J from Searcy Denney Scarola Barnhart & Shipley PA

May 2018

May 2018

Awesome and easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of use and ability to connect from anywhere. It doesnt matter where I am, as long as I have access to a computer and the internet, I can remotely administer systems on my network.

Cons

Frequency of updates. Updates are a little too frequent. Id like to see less updates and more focus on big improvements in say quarterly updates verses randomly sometimes a couple in 2 months.

Review Source: Capterra
 

Critch from Net xcellence
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

This is a great tool for remote support and remote access to machines - among many other things.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time savings, travel time is reduced, and I can get so much more done.

Pros

Easy to deploy, and it just works. Always. I rely on it, as do my clients. I have setup many machines and numerous clients for remote access. It is great, and much less cost than competitors in my experience.

Cons

There are some tricks, but once you figure them out, no worries. Setup the computer, then the session info, then the user to access it, all done!

Review Source: Capterra
 

Jesse from Billingology
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

What a relief to get off some of the other solutions out there. This is has so many features.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Easy to use and the files transfer rate is pretty much the same as a local copy and paste. Also I like to change the resolution on servers at times and you can't on rdp.

Cons

Price point I think with as much as I sell it to others in the industry there should be a way to get credit especially since I'm training the company as well when I discuss it.

Review Source: Capterra
 

Ann from G Ann Lee CPA PC

May 2018

May 2018

Just what we needed to replace WebEx and Join.me

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Because it is easy and fast to connect with clients for support, we find that we screenconnect for even short, simple questions that we previously would have coached them through verbally.

Pros

We find that it is easy and fast for our clients to get connected for those one-time support sessions.
We also appreciate the ease of use, the generous features for cost, and the versatility of support/meeting/unattended access.

Cons

We end up using Zoom or Blue Jeans once in a while when video meetings are needed, so our ScreenConnect that we love is not quite a one-stop for all our online connecting.

Review Source: Capterra
 

Stephen from Chemex Modular, LLC

May 2018

May 2018

Great Product at a Great Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

To be able to remotely control when people have issues. This saves us a lot of time.

Pros

We love the price and the various features the it has. The multimonitor features is the best of them all.

Cons

We really don't have any issues with anything. It's a great product and it's not expensive like the other software's out there.

Review Source: Capterra

  Response: ConnectWise, ScreenConnect Software, LLC

Date: May 2018

May 2018

 

Hi Stephen, thanks for your positive feedback! We're glad to hear that ConnectWise Control saves your team time and money.

 


May 2018

May 2018

Overall, one of the best options for remote

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use
Mostly web based with little to install
Brandable
Easy to change skins/colors/etc
Works very well

Cons

Can not customize custom domain, to cname your own domain (cloud option), price increased dramatically when was bought out by connectwise.
Quiality seems to decrease once was bought out as well, but they did add more Mac support...

Review Source: Capterra
 

Michael from High Ground

May 2018

May 2018

Incredible software

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

Love how simple it is to set up a clients. The interface is very easy to use. Also love the resolution customization.

Cons

It's all good! I don't really have any complaints about this product. It could have had an even simpler walkthrough in the beginning.

Review Source: Capterra
 

Mauricio from IT Austin
Number of employees: 1 employee Employees number: 1 employee

May 2018

May 2018

Great! I use it all the time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Multiple agents for a single monthly payment.

Pros

Easy to implement and great set of features; plus the competition can't beat their price and number of licenses

Cons

The agent installation is a little confusing, not everybody gets the installation at the first time, I usually have to be with them on the phone to make sure they don't miss a step or a click to run.

Review Source: Capterra
 

Craig from CDIT
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

This makes my remote support very easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy client support and also i can see at a glance if a server is up or down.

Pros

The ease of use and the seamless connections make this a great product that i use on a daily basis.
The quick support option for clients that i do not have the client installed on works great and it is easy to guide the client to install it.

Cons

Occasionally it tells me there are no available licenses when i have no connections? and it is always at a critical time.
The option to install the client after doing a support session would be great.

Review Source: Capterra
 

Satish from Azalea Tax Service
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

It is very easy to use. We can connect multiple computers at the same time.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Remote Access

Pros

We like the ease of use . It is easy to navigate. We are able to monitor multiple computers at remote locations at the same time. It saves a lot of time by being able to remotely access computer at branch locations. It has helped us to serve our customers more efficiently.

Cons

Screen refresh rate is slow at times. Sometimes the screen does freeze up. Screen resolution is also a problem occasionally.

Review Source: Capterra
 


May 2018

May 2018

Price is adequate for what is provided

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use once you get the hang of it. Software is reliable. I like the e-mail a link for a support session feature.

Cons

Occasional licensing errors but they're not difficult to resolve. A little annoying. It seems to get confused about what is an isn't an active session.

Review Source: Capterra
 

Cecil from RAE Engineering

May 2018

May 2018

Switched from LogmeinRescue and never looked back

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The browser based environment makes it really easy to use from anywhere.
It's very cost effective.
You can start for free and easily scale up

Cons

Some of the settings is a little hard to get to and sometimes users have a hard time connecting because they don't understand the file download happening.

Review Source: Capterra
 
 
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