ConnectWise Control software


ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.

The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.

With ConnectWise Control's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.

ConnectWise Control's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise Control allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices.

ConnectWise Control is available on an annual subscription basis that includes support via phone.

Supported Operating System(s):
Web browser (OS agnostic)

715 Reviews of ConnectWise Control

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  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Affordable and Consistent

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Since I've switched from LogMeIn I have not regretted it once. The product is not only affordable it is consistent.

    Cons

    This product is definitely for the IT/Technical user. Some third-party app integration is not as straight forward as competitors, but they work ok once you know what to do.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Joe from Assurance Media

    Number of employees: 51-200 employees

    August 2018

    Excellent replacement to other remote control providers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Happy with it and because I didn't use any of the central reporting features, this was an easy switch.

    Pros

    Easy to use as a remote control software for both adhoc and unattended remote access sessions. As a remote application it is just as user friendly as all the other easy to deploy freebies on the market today. It works better with multiscreen remote sessions then I have seen with other product and is ever more common these days.

    The option to customize portal branding and desktop agent with your logo and domain is beneficial in establishing your image.

    Cons

    The product doesn't have the reporting and monitoring capabilities found in the "central" competitor.
    Management of the portal is not intuitive and requires plug ins with a little customizing of scripts to get them going.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ian from Ian Kimmey, Inc

    Number of employees: 2-10 employees

    August 2018

    A little slower than the competition at times

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The price is a huge factor.. I can handle the cons

    Pros

    Price. Very affordable for small businesses like ours

    Cons

    It freezes quite a bit and is slower than the product of the more well known remote software companies.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Excellent remote support software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    Speed and ease of connection to all the PC's I need to remotely administer is great. Toolbox comes in very handy for running diagnostic tools and the command line is helpful as well. It also installs with very little problem and has a very low system overhead.

    Cons

    Wish there was some reporting capability such as reports for disconnected PC, idle, etc.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Miles from Course 1, Inc.

    Number of employees: 2-10 employees

    August 2018

    My Remote Control Choice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I like this platform, use it for my business and will continue to use it and recommend it to others.

    Pros

    Advanced but simple functinality, affordable

    Cons

    hard to find the control site if you don't have the shortcut. There should be an easy login feature searchable from google. This is my advice on improvments.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dakarai from DMS Technology Consultants

    Number of employees: 2-10 employees

    August 2018

    Excellent Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, this application has helped me easily support my business clients and my family/friends remotely for years.

    Pros

    The ease of deployment, reliability, and functionality of the application. I have never had a situation where the application did not meet my expectations.

    Cons

    There are no cons. The application does exactly what we expect it to do.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lea from Sugar Land Plastic Surgery

    Number of employees: 11-50 employees

    August 2018

    Love ConnectWise

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall experience has been great! We absolutely love this program. It is so convenient and easy to use and access.

    Pros

    I love the ease of accessibility. All of the functions. I can even remote in from my Ipad and iPhone.

    Cons

    I have not really come across any cons just yet.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kevin from Lake Shore Church

    Number of employees: 11-50 employees

    August 2018

    Great Remote Product

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Connectwise allows me to provide IT support for people in different towns and countries without leaving home or crossing any borders. Works well with very little issues or downtime ever experienced, timely updates always improving the software.

    Pros

    Easy to install, many features, control PC from app, both Mac and PC, a lot of devices for a good price

    Cons

    Still issues with Mac and dual screen, unable to connect

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Excellent Value

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I manage 500 devices for corporate clients. I can remotely manage all of them with great ease, low cost and great results.

    Pros

    Ease of general use, remote command functions, use of plugins

    Cons

    the configuration of many plugins is not user-friendly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Alexa from Nerd Teks Inc.

    Number of employees: 2-10 employees

    August 2018

    Great remote support application

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy to us, allows us to access a machine quickly to resolve the issue. More affordable comparing to their competitors. Love that it is cloud-based and doesn’t require on-premises appliance.

    Cons

    We were unable to use it for some reason on our iPad Pro.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ray from heritage digital, inc

    Number of employees: 2-10 employees

    August 2018

    Top Notch Remote Control!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent product. continuous improvement. easy to use. clients love the remote access features integrated with Connectwise Automate. can't say enough!

    Pros

    Very tight integration with our Connectwise PSA.

    Cons

    I don't have any real cons related to Control.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • David from CPU Computers

    Number of employees: 2-10 employees

    August 2018

    Best remote support software I have ever used

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I love it, as mentioned above it saves me time each and every day this is why I recommended it to my colleagues and 3 of them already purchased it

    Pros

    the access option, I added all my clients to it and it saves me a lot of time every day when trying to connect to my clients

    Cons

    I have issue that I reported about supporting a computer that have more then 1 language installed, it messes the typing if my computer is set to english and my client to hebrew or the other way around

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Yonge from Retail

    Number of employees: 11-50 employees

    August 2018

    Formerly ScreenConnect

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Have had it for over 5 years amazing stuff.

    Pros

    Amazing piece of software. Use it daily, is very capable and extendable.

    Cons

    No integration with open source stuff. Perfect otherwise.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • JC from Nets-Work Integration Inc

    Number of employees: 2-10 employees

    August 2018

    ConnectWise Control

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Easy to deploy, fast response time, ability to provide end clients limited access.

    Cons

    Some things are difficult to configure such as grouping computers and creating an login account to access those specific computers. Price for per technician, unlimited end points access is higher than other vendors.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Great Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall a great company!

    Pros

    Best features for the price. Love that it has a phone app.

    Cons

    Somewhat difficult to figure out at first

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chris from Cirrus Tech

    Number of employees: 11-50 employees

    August 2018

    Best Remote Control Software there is

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    From using Teamviewer, Logmein, and other remote access software (non-vpn related) over the years, trust me when I say, Connectwise is the best. I've never used anything better, easier, quicker, more reliable.

    Pros

    Unattended, Support and Meeting capability

    Cons

    Some super locked down environments block the installer

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Keneth from Micro Systems and Support

    Number of employees: 2-10 employees

    August 2018

    Former Logmein Customer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have no problems or hangups with ConnectWise. It has just worked ever since I transferred ALL my clients over from logmein

    Pros

    I get more for less with ConnectWise. Was DONE with LogMeIn's escalating prices

    Cons

    Backend customization is a little clumsy

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Spencer from ATR

    Number of employees: 2-10 employees

    August 2018

    Adequate remote toll sfor most users

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The price is competitive in a saturated market.

    Cons

    Difficult to setup unattended support while at a clients location.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Luke from Heritage Digital

    Number of employees: 2-10 employees

    August 2018

    Worthy tool

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I’d love to use it when we have non tech staff reboot telecom equipment

    Pros

    This could be huge for having non IT staff to assist in issues

    Cons

    Pricing - the terms were confusing to me .

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rudy from Aosom LLC

    Number of employees: 51-200 employees

    August 2018

    Good Remote Desktop Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We use it so our employees can work from home when needed and access their work computer. The software was more difficult to get setup compared to LogMeIn, Splash and others, but once setup, it was easy to use and add/delete users as well FAR MORE reasonable regarding price than any other competitors.

    Pros

    Once setup, it's easy to add/delete people, and get setup on remote computers.

    Cons

    Getting it setup. It was far to in-depth for a regular person to setup without ConnectWise help.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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