ConnectWise Control Software


ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them to receive solutions without phone or chat sessions.

The solution's remote support allows users to remotely view and control devices, servers or workstations. Users can create and manage sessions from a customizable and brandable centralized control panel.

With ConnectWise Control's remote access, users can gain access to and control unattended servers or computers. This model helps users install and upgrade customer computers without requiring manually enabled connections.

ConnectWise Control's remote meeting and presentation feature allows users to share their screen with one or more individuals. Users can collaborate with team members, provide project updates, conduct training sessions and make presentations. ConnectWise Control allows the presenter to share their screen with the audience. It offers a mobile application for iOS and Android devices.

ConnectWise Control is available on an annual subscription basis that includes support via phone.

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Supported Operating System(s):

Web browser (OS agnostic)



879 Reviews of ConnectWise Control

Overall rating

4.5 / 5 stars

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Dave from Scott Payne Custom Pools

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Unattended Access

Pros

Incredibly easy to remotely control clients and work on demand or after hours. The ability to transfer tools out of a single folder is efficient and helps speed up troubleshooting. The chat feature allows fast communication right from the system you are connected. This is an all in one product. No need for anything else.

Cons

I have not found a feature that I didn't like or doesn't work as it should.

Review Source: Capterra
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Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Connectwise has serverd all of my needs as a small business. when I have needed support, the staff has been ready willling and able.

Pros

Private branding is critical to using this tool to interface with my clients

Cons

I am a long time user. the product has continually gotten better. There is nothing that i really don't like.