# CivicPlus SeeClickFix 311 CRM Software Reviews, Demo & Pricing - 2026 > Review of CivicPlus SeeClickFix 311 CRM Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/seeclickfix-profile --- [Home](https://www.softwareadvice.com/) / [Public Works Software](https://www.softwareadvice.com/public-works/) / CivicPlus SeeClickFix 311 CRM Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/seeclickfix-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/seeclickfix-profile/alternatives/) # CivicPlus SeeClickFix 311 CRM 2026: Benefits, Features & Pricing Wondering if CivicPlus SeeClickFix 311 CRM is right for your organization? Our Public Works Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews - Popular Comparisons ## Overview CivicPlus SeeClickFix 311 CRM 4.4 [(46)](https://www.softwareadvice.com/crm/seeclickfix-profile/reviews/) Pricing Pricing available upon request ### About CivicPlus SeeClickFix 311 CRM The SeeClickFix 311 CRM solution empowers positive resident-government interactions and streamlines staff workload by enabling governments to centrally manage, respond to, and resolve resident requests and questions. By automating manual request processes utilizing a 311 CRM system, a web portal or mobile application are available to residents to easily communicate with their needs with local government saving valuable time & resources. Active communication between Residents and the Local Government staff increases engagement and positive outcomes as residents have visibility into the status of the request from submission through resolution. Municipal Staff also have valuable reporting tools for analysis of trends regarding communities’ needs and more effective resource allocation. Wondering if CivicPlus SeeClickFix 311 CRM is right for your organization? Our Public Works Software selection experts can help you in 15 minutes or less. ## CivicPlus SeeClickFix 311 CRM User Interface ## Popular CivicPlus SeeClickFix 311 CRM Alternatives Main Product CivicPlus SeeClickFix 311 CRM 4.4 [(46)](https://www.softwareadvice.com/crm/seeclickfix-profile/reviews/) Ratings Breakdown - 4.39Ease of use - 4.30Value for money - 4.46Customer support - 4.30Functionality Pricing Available upon request Get Price Alternative Product [Salesforce Service Cloud](https://www.softwareadvice.com/crm/service-cloud-profile/) 4.5 [(824)](https://www.softwareadvice.com/crm/service-cloud-profile/reviews/) Ratings Breakdown - 4.10Ease of use - 4.16Value for money - 4.25Customer support - 4.41Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Novo Solutions](https://www.softwareadvice.com/municipal/sharenet-asset-management-profile/) 4.3 [(16)](https://www.softwareadvice.com/municipal/sharenet-asset-management-profile/reviews/) Ratings Breakdown - 4.19Ease of use - 4.40Value for money - 4.50Customer support - 4.80Functionality Pricing Available upon request Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.5 [(733)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.58Ease of use - 4.43Value for money - 4.56Customer support - 4.33Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [OpenGov Enterprise Asset Management](https://www.softwareadvice.com/cmms/cartegraph-profile/) 4.6 [(28)](https://www.softwareadvice.com/cmms/cartegraph-profile/reviews/) Ratings Breakdown - 4.32Ease of use - 4.33Value for money - 4.74Customer support - 4.43Functionality Pricing Available upon request Get Price Alternative Product [Asset Panda](https://www.softwareadvice.com/inventory-management/asset-panda-profile/) 4.6 [(1364)](https://www.softwareadvice.com/inventory-management/asset-panda-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.57Value for money - 4.75Customer support - 4.45Functionality Pricing Starting at $50.00 per month Get Price ## CivicPlus SeeClickFix 311 CRM Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version All Plans Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## CivicPlus SeeClickFix 311 CRM Features - Popular features found in Public Works Alerts/Notifications Billing & Invoicing Compliance Management Customer Database Data Import/Export Document Management Equipment Maintenance Inventory Management Job Costing Mobile Access Project Management Service Request Management - More features of CivicPlus SeeClickFix 311 CRM Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Escalation API Approval Process Control Asset Tracking Assignment Management Audit Management Audit Trail Benchmarking Budgeting/Forecasting Campaign Management Canned Responses Case Management Chat/Messaging Code Enforcement Collaboration Tools Commenting/Notes Communication Management Configurable Workflow Contact Management Customer Complaint Tracking Customer Journey Mapping Customer Management Customer Service Analytics Customizable Branding Customizable Fields Customizable Reports Customizable Templates Dashboard Data Capture and Transfer Data Security Data Visualization Dispatch Management Document Storage Downtime Tracking Email Management Employee Management Expense Management Feedback Management For Electricity For Government For Natural Gas For Trash For Water GIS Integration GPS Help Desk Management Historical Reporting Incident Management Interaction Tracking Issue Auditing Issue Management Issue Scheduling Issue Tracking Knowledge Base Management Lead Capture Lead Management Maintenance Management Maintenance Scheduling Monitoring Multi-Channel Communication Multi-Channel Management Multi-Location Performance Metrics Predictive Maintenance Preventive Maintenance Prioritization Progress Tracking Quality Assurance Real-Time Data Real-Time Notifications Real-Time Reporting Real-Time Updates Records Management Recurring Issues Reminders Repair Tracking Reporting/Analytics Reporting & Statistics Resource Allocation Role-Based Permissions Routing Rules-Based Workflow Scenario Planning Segmentation Self Service Portal Service History Service Level Agreement (SLA) Management Support Ticket Management Support Ticket Tracking Surveys & Feedback Tagging Task Management Task Progress Tracking Technician Management Third-Party Integrations Ticket Management Workflow Automation Workflow Management Workforce Management Work Order Management ## CivicPlus SeeClickFix 311 CRM User Reviews Overall Rating 4.4 Ratings Breakdown 5 59% 4 30% 3 9% 2 0% 1 2% Secondary Ratings Ease of Use 4.4 Value for money 4.3 Customer support 4.5 Functionality 4.3 PP Patty P. Verified reviewer Government Relations 201-500 employees Used daily for more than 2 years Review source Reviewed June 2020 Love SeeClickFix 5 SeeClickFix staff are easy to work with and have not left us out here hanging if we run into issues. I know that I can count on them if I run into problems. Great team! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: SeeClickFix has helped the City move forward towards keeping our residents happy by allowing them to be part of the solution. The app allows residents to report issues and see them fixed in a very short turnaround with one-on-one conversations with staff. We love the app and have really enjoyed the interaction with our residents. Cons: There was a learning curve with our users and a bit of staff resistance, but once that was worked through, they are all on board and working right along with us. Read More CR Christina R. Verified reviewer Government Administration 51-200 employees Used daily for more than 2 years Review source Reviewed June 2020 SeeClickFix is a great product 4 Overall it is a fantastic product! I highly recommend it and love that they have made positive changes to their reporting and other aspects of the platform. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: SCF is great platform to help streamline internal processes and increase efficiencies. Electronic routing cuts out the middle person. Cons: The back end could use some cleaning up. Removing categories, sorting them, making changes to email responses, just more ease of use and more user control. The public facing side does create some confusion for people, particularly the location part, so that could be slightly simpler. Read More BG Brenda G. Verified reviewer Transportation/ Trucking/ Railroad 10000+ employees Used daily for more than 2 years Review source Reviewed June 2020 Processing Requests 3 Overall it is an easy quick tool for keeping records with current information internally or externally. Ratings Breakdown 3 Ease of use 3 Customer support 3 Functionality Pros: I like the easy way you can process a request, enter information, location and it gives you the jurisdictions. Cons: It does not have a feature with the option to copy to a new request. Read More AC Amber C. Verified reviewer Government Administration 51-200 employees Used daily for more than 2 years Review source Reviewed June 2020 Effective Software Program 4 Customer service is great and extremely responsive! Ratings Breakdown 5 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: I like the automatic reporting system - the system allows our residents to stay informed throughout the process of a request, without requiring a significant amount of staff time. Cons: SeeClickFix used to supply a report that included the percentages of where the varying requests were generated from (smartphone, computer, etc.) along with some other important information that we used to supply to our Board of Directors. At this time, the report format is no longer available. Read More RH Randy H. Verified reviewer Government Administration 201-500 employees Used daily for more than 2 years Review source Reviewed June 2020 SeeClick Fix enables community members to be more ative in helping solve community issues . 5 Great. The City of Newnan is excited that SeeClick Fix has improved the community and engaged our residents which allows for two-way, immediate and simple communication that allows them to be more involved in the care of their city . Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Simple to use apps for the community Your employees are awesome !!!! They are always helpful and answer and question or solve problems I have had. Cons: I can not think of any off the top of my head. Reasons for choosing CivicPlus SeeClickFix 311 CRM SeeClick Fix was implemented before I started with the City so I do not know. Read More LS Laurie S. Verified reviewer Government Administration 1001-5000 employees Used daily for more than 2 years Review source Reviewed June 2020 Great Product for communicating and resolving issues 5 My experience has been great and very positive. I can easily access issues throughout the city and close out work orders faster. I can also communicate with other departments if I cannot fix the issue. Great communication tool. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: Software is very user friendly on both ends. Response time is great. The ability to upload photos of a problem area is extremely helpful Cons: I have no issues with this software. I like everything about it especially how easy it is to navigate the pages. Read More JD Jillian D. Verified reviewer Government Administration 501-1000 employees Used daily for more than 2 years Review source Reviewed June 2020 SCF is great! 5 SCF has overall been a great experience. I used it as a community member first, and now I also use it in my work daily life for the City of New Haven. It's been great to communicate with other departments, keep my to-do list, and stay organized. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: I like most that SCF is very user friendly and easy to use. It is easy to document tasks on it and use as a team. Cons: Sometimes there are glitches where it will not load a photo, but they always seem to be temporary so no big deal.. Read More CC Catherine C. Verified reviewer Utilities 51-200 employees Used daily for more than 2 years Review source Reviewed June 2020 SeeClidkFix - A great tool 5 The biggest problem that we are solving is the multiple street lights that go out around the City, many of which we wouldn't know about without SeeClickFix. Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 5 Functionality Pros: I liked that customers could report issues that we probably wouldn't even here about, therefore we could take care of them in a timely manner Cons: I don't believe there is anything that I didn't like about the software. It's a great product. Reasons for choosing CivicPlus SeeClickFix 311 CRM It was suggested to us by a fellow City Department Read More TM Troy M. Verified reviewer Government Administration 51-200 employees Used daily for more than 2 years Review source Reviewed June 2020 Great Maintenance Tool 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software allows our City to track complaints and to ensure that items logged into the system are resolved. Before the installation of SeeClick Fix it was difficult to track complaints. Cons: Nothing at all.....the software is very useful. Reasons for choosing CivicPlus SeeClickFix 311 CRM SeeClick seems to be the solution to or City Maintenance. Reasons for switching to CivicPlus SeeClickFix 311 CRM Too difficult to track complaints Read More KE Kellie E. Verified reviewer Government Administration 1001-5000 employees Used weekly for more than 2 years Review source Reviewed June 2020 Simplifies Interdepartmental Workflows 5 Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: I love how easy it is to communicate with both my colleagues and residents through this platform. It simplifies the number of steps needed to resolve an issue and makes it so easy to reassign an issue as needed without anything getting lost in the mix. I recommend it to residents and coworkers regularly. Cons: It would be great if it had an integrated work order software that we could use to attach hours and materials used for an issue. We currently use Lucity for this and there is always an issue. I definitely think that is on the Lucity side so really I would just love an alternative that is as user friendly as SeeClickFix. Read More Showing 1 - 10 of 46 Reviews [See All Reviews](https://www.softwareadvice.com/crm/seeclickfix-profile/reviews/) ## CivicPlus SeeClickFix 311 CRM Popular Comparisons [Freshdesk vs CivicPlus SeeClickFix 311 CRM](https://www.softwareadvice.com/crm/freshdesk-profile/vs/seeclickfix/) [Compare All Alternatives](https://www.softwareadvice.com/crm/seeclickfix-profile/alternatives/) ## Other Top Recommended Public Works Software [Asset Essentials](https://www.softwareadvice.com/cafm/asset-essentials-profile/) **4.4** (284) Recently recommended **12** times [CityReporter](https://www.softwareadvice.com/fleet-management/cityreporter-profile/) **4.4** (22) Recently recommended **3** times [UpKeep](https://www.softwareadvice.com/cmms/upkeep-profile/) **4.6** (1324) Recently recommended **1** times [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) **4.7** (2895) Recently recommended **0** times Stuck Between Options? 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