--- title: "CivicPlus SeeClickFix 311 CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CivicPlus SeeClickFix 311 CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CivicPlus SeeClickFix 311 CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/seeclickfix-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Public Works Software](https://www.softwareadvice.com/public-works/) / [CivicPlus SeeClickFix 311 CRM](https://www.softwareadvice.com/crm/seeclickfix-profile/) / CivicPlus SeeClickFix 311 CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/seeclickfix-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/seeclickfix-profile/alternatives/) # CivicPlus SeeClickFix 311 CRM User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 46 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 27 reviews (59%) - 4 stars: 14 reviews (30%) - 3 stars: 4 reviews (9%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ## CivicPlus SeeClickFix 311 CRM customer reviews Showing reviews 1-25 of 46 (page 1). ### Love SeeClickFix - Overall rating: 5/5 - Reviewer: Patty P. - Verified reviewer: Yes - Industry: Government Relations - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SeeClickFix staff are easy to work with and have not left us out here hanging if we run into issues. I know that I can count on them if I run into problems. Great team! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SeeClickFix has helped the City move forward towards keeping our residents happy by allowing them to be part of the solution. The app allows residents to report issues and see them fixed in a very short turnaround with one-on-one conversations with staff. We love the app and have really enjoyed the interaction with our residents. #### Cons There was a learning curve with our users and a bit of staff resistance, but once that was worked through, they are all on board and working right along with us. --- ### SeeClickFix is a great product - Overall rating: 4/5 - Reviewer: Christina R. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is a fantastic product! I highly recommend it and love that they have made positive changes to their reporting and other aspects of the platform. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SCF is great platform to help streamline internal processes and increase efficiencies. Electronic routing cuts out the middle person. #### Cons The back end could use some cleaning up. Removing categories, sorting them, making changes to email responses, just more ease of use and more user control. The public facing side does create some confusion for people, particularly the location part, so that could be slightly simpler. --- ### Processing Requests - Overall rating: 3/5 - Reviewer: Brenda G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is an easy quick tool for keeping records with current information internally or externally. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I like the easy way you can process a request, enter information, location and it gives you the jurisdictions. #### Cons It does not have a feature with the option to copy to a new request. --- ### Effective Software Program - Overall rating: 4/5 - Reviewer: Amber C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is great and extremely responsive! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I like the automatic reporting system - the system allows our residents to stay informed throughout the process of a request, without requiring a significant amount of staff time. #### Cons SeeClickFix used to supply a report that included the percentages of where the varying requests were generated from (smartphone, computer, etc.) along with some other important information that we used to supply to our Board of Directors. At this time, the report format is no longer available. --- ### SeeClick Fix enables community members to be more ative in helping solve community issues . - Overall rating: 5/5 - Reviewer: Randy H. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Great. The City of Newnan is excited that SeeClick Fix has improved the community and engaged our residents which allows for two-way, immediate and simple communication that allows them to be more involved in the care of their city . #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple to use apps for the community Your employees are awesome !!!! They are always helpful and answer and question or solve problems I have had. #### Cons I can not think of any off the top of my head. #### Reasons for choosing CivicPlus SeeClickFix 311 CRM SeeClick Fix was implemented before I started with the City so I do not know. --- ### Great Product for communicating and resolving issues - Overall rating: 5/5 - Reviewer: Laurie S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My experience has been great and very positive. I can easily access issues throughout the city and close out work orders faster. I can also communicate with other departments if I cannot fix the issue. Great communication tool. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software is very user friendly on both ends. Response time is great. The ability to upload photos of a problem area is extremely helpful #### Cons I have no issues with this software. I like everything about it especially how easy it is to navigate the pages. --- ### SCF is great! - Overall rating: 5/5 - Reviewer: Jillian D. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SCF has overall been a great experience. I used it as a community member first, and now I also use it in my work daily life for the City of New Haven. It's been great to communicate with other departments, keep my to-do list, and stay organized. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like most that SCF is very user friendly and easy to use. It is easy to document tasks on it and use as a team. #### Cons Sometimes there are glitches where it will not load a photo, but they always seem to be temporary so no big deal.. --- ### SeeClidkFix - A great tool - Overall rating: 5/5 - Reviewer: Catherine C. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The biggest problem that we are solving is the multiple street lights that go out around the City, many of which we wouldn't know about without SeeClickFix. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked that customers could report issues that we probably wouldn't even here about, therefore we could take care of them in a timely manner #### Cons I don't believe there is anything that I didn't like about the software. It's a great product. #### Reasons for choosing CivicPlus SeeClickFix 311 CRM It was suggested to us by a fellow City Department --- ### Great Maintenance Tool - Overall rating: 5/5 - Reviewer: Troy M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software allows our City to track complaints and to ensure that items logged into the system are resolved. Before the installation of SeeClick Fix it was difficult to track complaints. #### Cons Nothing at all.....the software is very useful. #### Reasons for choosing CivicPlus SeeClickFix 311 CRM SeeClick seems to be the solution to or City Maintenance. #### Reasons for switching to CivicPlus SeeClickFix 311 CRM Too difficult to track complaints --- ### Simplifies Interdepartmental Workflows - Overall rating: 5/5 - Reviewer: Kellie E. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to communicate with both my colleagues and residents through this platform. It simplifies the number of steps needed to resolve an issue and makes it so easy to reassign an issue as needed without anything getting lost in the mix. I recommend it to residents and coworkers regularly. #### Cons It would be great if it had an integrated work order software that we could use to attach hours and materials used for an issue. We currently use Lucity for this and there is always an issue. I definitely think that is on the Lucity side so really I would just love an alternative that is as user friendly as SeeClickFix. --- ### Great for Tracking - Overall rating: 5/5 - Reviewer: Michelle G. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easily research road repair issues and where they are occurring. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to look up requests by using the map. Makes it easy to see where issues are and how many times an issue was reported #### Cons If my staff is entering data, I would like a place to record the date the call was received. Sometimes the data is entered a day or two later. #### Reasons for switching to CivicPlus SeeClickFix 311 CRM Needed a customer center and where constituents could log/report issues while they are out. Also a better system to hopefully use for the entire county. --- ### This is a great tool - Overall rating: 5/5 - Reviewer: Raymond R. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This saves us time that we used to spend on directing complaints to the correct people. I love that you can see the progress of resolving issues and as you use SeeClickFix the ease of tweaking it makes it even better! #### Cons Getting the word out to our residents has been the hardest part, but slowly we are seeing more and more interaction. It will only get better! --- ### SeeClickFix and Community Engagement - Overall rating: 5/5 - Reviewer: Amanda P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with SeeClickFix has been very favourable. I would recommend this product to any municipality as an engagement tool for their community. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SeeClickFix provides the community a platform which can be utilized to provide information, concerns, comments and compliments to the municipality. It is easy to use and provides feedback to both the submitting individual and others within the community as well. In addition, SeeClickFix also allows Council to review response times and other valuable information to respond to questions or concerns from their constituents. #### Cons There are no concerns regarding the software at this time. --- ### Work Orders - Overall rating: 3/5 - Reviewer: Grant P. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Creating work orders and tracking work orders. #### Cons Not being able to create one work order and assign it to multiple staff members. --- ### R2 UDOT AG - Overall rating: 3/5 - Reviewer: Andrea G. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 1001-5000 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think it is a big step toward having better communication with the public and so they can see how often we fix issues. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros I like that I can quite effortlessly delegate the item to someone else if it falls outside my area of expertise. #### Cons I don't like that people can leave complaints anonymously because if we need to ask follow up questions we never get answers and there is a bit of cyber bullying that takes place. --- ### A Great Way to Modernize - Overall rating: 4/5 - Reviewer: Alex W. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our experience with SeeClickFix so far has been phenomenal. We've had wonderful customer service since the beginning, from sales to implementation to maintenance. Every employee of SeeClickFix that we've spoken to has been kind, patient, and genuinely dedicated to helping us get the most out of the product and solve any problems we may have. I'm so grateful for all their help and guidance. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Once everything got up and running, it was (and still is) so easy to use. It's so customizable and remains very flexible in the face of changing circumstances. Even though my organization is still in the early stages of using SeeClickFix, I think it's something with the potential for incredible longevity; I think it can really grow with our city. #### Cons The only real complaint I have is that I wish there were a better way to actually describe request categories to users. I always strive to make request categories as easy to understand as possible, to cut down on confusion and/or issues being assigned to the wrong person, but I can only say so much with a category title. Even just the addition of a description box when creating a request category would be great, instead of having to somehow work a description into the issue questions. #### Reasons for choosing CivicPlus SeeClickFix 311 CRM TowneLink was developed by a local startup, so we were excited to see what they had to offer. But ultimately, SeeClickFix's experience and proven history won out. Their price was also far more reasonable considering the product offering and their level of customer service. --- ### To See Click Fix or Not to See Click Fix - Overall rating: 4/5 - Reviewer: Denise M. - Verified reviewer: Yes - Industry: Government Relations - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The ability to enter service request 24/7, 365 days a year is one of the best benefits along with being able to enter pictures. The pictures sometimes provide a better description than the actual written description, as well as, address and answer questions we may have. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The ability to somewhat customize the modules are good. I like being able to set up departments, categories and assignee. Having the flexibility to add, delete, or modify users, categories, and departments is extremely easy. Mapping and reports are a great tool to provide those in the field with instant and up to date information. #### Cons Certain edit features such as the reporter name and contact number can not be edited and there has to be an internal note to correct. If the mouse is moved on the map, the address is changed and most non-employee users don't know how to make a correction. The ability to upload a picture is good. However, multiple pictures have to be entered individually. PDF documents can not be uploaded as in copy of a citation. --- ### Accountability, Transparency, and Communication - Overall rating: 5/5 - Reviewer: Scott B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SeeClickFix has gotten our organization out of the email business and staff being the broker of solving issues. Customers (i.e., residents) can now submit an issue and the entity responding to the issue are now connected. Staff only becomes involve when an issue is escalated or is past the service length agreement or SLA. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple, like Facebook. Add an address or pick a spot on the map, take a photo, enter a description, and then click submit. The issue goes to the entity that will fix the issues. #### Cons Initially, the system seems to struggle with photo sizes and working on a cellular signal, but that has gone away. One improvement that comes to mind is the export feature. Currently, custom data is lumped in one MS Excel column making it difficult to parse and filter. Exports should put one category per tab and one column per question set. #### Reasons for choosing CivicPlus SeeClickFix 311 CRM Simple, straight forward, stable, and flexible (i.e., mobile or PC) for contributors and the same for managers and administrators of the system. --- ### Pleased with Software and Service - Overall rating: 4/5 - Reviewer: Karen A. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Although some of the things on my wishlist are a bit pricey and therefore more difficult to run through management, I know that they would extremely help with my workflow. I am hoping that one day we are able to afford or at least I am able to show my management team the value of a few upgrades/features, such as integrating with our new software from Oracle that will be rolling out next year. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like that the reporting party is able to use a map to pinpoint the location and that staff on the receiving end are able to edit the location if it incorrect. I also like that the category types can be changed and that the issues can be reassigned to the correct department or responding agency. I also love that both the reporting party, responding agency and anyone else interested can receive real-time updates via email and app notification. #### Cons I wish that as a user and co-administrator that I can manually archive some reported issues. --- ### SeeClickFix Review Illegal Dumping - Overall rating: 4/5 - Reviewer: Wayne C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love this and can only hope the to help grow the DB. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is simple and quick. #### Cons 1. Mapping is off by a street or two : Mile or Two at times. I check it with siri and find the correct location to type in the address block or scroll around to find the correct location. (More Time) I reported to this once and the tech said that it was the phones fault that the mapping runs off of my phones map. It seems that SCF picks the last pinged location instead of waiting for the next update. My partner has a new phone and has the same problem. 2. County vs City, In some places county property and city property over lay but only options for the city. County resources over lay the city due to aor. In one instance the county has Solid Waist "Clear Bag Program" and each city within the county has its own "Clear Bag Program's" Solid Waste manages all which to me would infer that it is the whole county but for me as the county person responsible of collection I have to type in each city program as well. (More time.) #### Reasons for switching to CivicPlus SeeClickFix 311 CRM Not my choice but this is much better. --- ### SeeClickFix makes community involvement simple. - Overall rating: 4/5 - Reviewer: Raymond S. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had a very good experience with SeeClickFix, from the initial setup to day to day operation SeeClickFix has been there for us, answering questions, helping to set up our Phone App, and keeping us headed in the right direction. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This product gave our citizens a much easier conduit to the officials they need to contact to get things done. It gives the City an impactful presence in the community, allowing 2 way communication on issues that our residents are concerned about. #### Cons The software does allow absolute anonymity, which sometimes hinders direct communication with persons involved with issues. The software does not integrate with our MyGov software. This causes us to have to retype information into our letter writing and abatement program. --- ### Graffiti Prevention Tool - Overall rating: 5/5 - Reviewer: Richard B. - Verified reviewer: Yes - Industry: Law Enforcement - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. SeeClickFix allows us to interact with the public and instantaneously track our results following that interaction. It's also useful to demonstrate accountability for each department that responds to a complaint or report. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros See Click Fix is a great addition to our toolbox for addressing quality of life issues throughout the City. It allows me to track the graffiti, the removal of the graffiti, and contains an archive of graffiti tags which is extremely useful when a graffiti vandal has been identified. #### Cons While the feature that allows users/commenters to be anonymous does lead to more reports, it is frustrating that we cannot reach out to users/commenters that take advantage of or misuse the reporting tool. --- ### Interactive Map Features are Excellent - Overall rating: 5/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 5/5 #### Pros When in the field looking for a specific issue submitted by a community member if the map section is open the app shows your position to the incident making it possible to walk right up to the incident. This only works if the incident was entered at that time but usually when a photo is included, it pins to the location of the photo. Numerous times when looking at incidents about sidewalks, you receive a photo of a section of sidewalk and a strip of grass on each side but no identifying markers. #### Cons The step that requires the user to "Acknowledge" or mark an issue "In Progress" before being able to close it if completed. --- ### Infrastructure Management's Review - Overall rating: 3/5 - Reviewer: Cindy D. - Verified reviewer: Yes - Industry: Government Administration - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience is that it is helpful, but needs to be constantly monitored by knowledgeable staff. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros This software reduces citizen calls to the County which can sometimes get misdirected #### Cons This software lacks in reporting options. This software "archives" cases that have not been completed. This software does not give the administrator an option to list subcategories to better direct citizen's choices. This software accepts a citizen's concern without requiring contact information. --- ### Very Efficient Organization Tool - Overall rating: 5/5 - Reviewer: Jason W. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros SeeClickFix has really modernized how we handle many different tasks within our organization. Customer service, Risk Management and Operations rely heavily on the functionality across numerous departments. #### Cons We have had some issues getting used to the setup, but mostly user errors. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/seeclickfix-profile/reviews/?page=2) --- CivicPlus SeeClickFix 311 CRM Reviews, Pros and Cons - 2026 Software Advice