Best value in the business

I've been doing email-centric marketing for years, and the game has changed over the last few years. If you're looking to move from an old-school platform like Mailchimp to a proper (email-centric, web-tracking) marketing automation platform, you're typically looking at expensive options (Marketo/Pardot/Hubspot/Eloqua). SendinBlue is more in line with a platform like Active Campaign, and while perhaps not as mature/feature-full, it is incredibly affordable for what it offers.

Pros

Fantastic contact management/filtering/segmentation Modern web-tracking/lead-scoring capabilities Modern marketing automation capabilities

Cons

A few non-core features are 'half-baked' (e.g chat widget doesn't have mobile apps for operators, who must rely on browser notifications; 'CRM' is really a bare-bones marketing-CRM, not a proper CRM that a sales team or larger organization could rely on). Email builder could be a little more flexible (forces you to choose between raw HTML mode and page-builder mode)

Sendinblue - so cool and easy!!

The overall experience with them is great, I always discover new things and manage to give the best for myself and my clients. I'm glad I'm leaning on a strong, veteran company that knows how to respond and feedback on every action I take. The good support network gives me the confidence that I can continue to grow and grow together, in the businesses I do and the services I offer to other businesses.

Pros

I just love them! The amount of features offered, the great support, on each question answer, and plenty of resources for self-learning. I use their API with node.js and it is easy and intuitive and also their interface is very nice and short processes. The feedback I have for every action I do is great.

Cons

the support RTL for Hebrew and Arabic lng's in the SMS not exist at all, and the text editors needs some more adjustments in order to keep it easy.

Worst company to deal with - Stay away!

Sendinblue is probably the worst company I have ever dealt with. Not only their support is close to inexistent for users with premium account, but they treat you like a criminal. I've been using them for almost a year, when suddenly they deactivated the account, saying there was a complaint. That's it: someone makes a complaint, you have no chance to defend yourself, and they DEACTIVATE the account??? What happens with all the customer information I had stored there? What happens with the SMS credits I purchased? What happened with the monthly subscription? Went on their Facebook page and guess what, I found at least 2 other customers having the EXACT same issue. Which FB page is also a joke, there's no engagement with THEIR customers. Now I understand why they are such a cheap alternative.... because their service is the same: cheap

Pros

There are no pro's, you have to figure it our yourself, and even the information posted on their website contradicts with real life usage

Cons

No customer support, even if you have the Premium account, they have no respect for that. Their Social Media is also irrelevant, even their CEO's Linkedin account is irrelevant. His contact info on the Linkedin page is incorrect. My advice? Stay AWAY!

Amazing Value, Versatile, Poor Customer Support

Excellent, reliable, versatile, and easy to use product at a great price with limited poor support.

Pros

Great value! Dedicated IP, transactional email, marketing automation that includes emails and SMS, easy integration with WooCommerce and Google Analytics.

Cons

Support is terrible. They got a second star because they are helpful sometimes and at least there is support. I have had many unnecessary back and forth emails because support did not read my original request carefully or did not understand it, and I really make an effort to be thorough and clear. A number of times I have had to simply come up with my own workaround because resolution was so painfully slow. I think their primary support is in France and their more advanced technical support is in India which can add to the delay in response and make unnecessary back and forth more frustrating. What compounds this problem is that their documentation is lacking and sometimes inaccurate so I was not even able to serve myself in some instances, even with great effort and internal expertise. All that said, I still consider the value worth it but be prepared to solve timely things without SendinBlue's support. There are also some quirks that you'll need to learn. For example, what they call a template is not a template at all but simply an automated email. There is no concept of a template in SendinBlue: that is, if you want to change your email footer across 50 automated emails, you need to make the change 50 times.

More than what I expected !!!

It has been very professional. I am still a novice but am learning the ways of an email campaign with the help of the resources and advice from SendInBlue staff. Only one concern about how our list was created... and that has since been resolved. Quick, fast, easy and very HELPFUL!

Pros

I love the seamless service! Opt-in forms, import previous customer database, create professional email campaigns, campaigns metrics and scheduling your campaigns!!! Nothing missing!!!!

Cons

It is out first email service and our contacts are being imported from our existing database. Wish we could have an in introductory email to ALL of our contacts to re-confirm their opt-in for our new system of contacting our customers. I feel it would help our customers recognize our expected fall schedule and hotels.