SendinBlue Software


 

SendinBlue is a cloud-based email marketing tool suited for organizations of all sizes. It offers marketing automation, email campaigns, transactional emails and SMS messages functionalities within a suite.

SendinBlue allows users to create mobile-responsive emails using design tools. Users can also schedule and automate marketing campaigns and pre-test messages’ deliverability before sending campaigns. Transactional emails may be sent via SendinBlue’s SMTP service or API. The contact management functionality allows for importing contacts, categorizing lists, collection forms, behavioral forms and more.

SendinBlue also features reporting, which allows users to create reports on basic statistics, such as open rate, click-throughs and more. Other reporting features include per ISP, exporting results into Excel or PDF and heat maps.

SendinBlue can be integrated with organizations’ websites and management tools. SendinBlue plugin is also available to be installed with other content management and e-commerce systems such as WordPress, PrestaShop, Drupal, WooCommerce or Magento.

 

SendinBlue - Email design templates
 
  • SendinBlue - Email design templates
    Email design templates
  • SendinBlue - Campaign builder
    Campaign builder
  • SendinBlue - Reports
    Reports
  • SendinBlue - Integrations
    Integrations
  • SendinBlue - Marketing automation workflow templates
    Marketing automation workflow templates
  • SendinBlue - Marketing automation workflow
    Marketing automation workflow
Supported Operating System(s):
Web browser (OS agnostic)

149 Reviews of SendinBlue

 

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Software Advice Reviews (1)
More Reviews (148)

Showing 1-1 of 1

David from IF Creative
Specialty: Marketing agencies
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Genius in its simplicity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My rate of delivery has improved significantly and no negative action logged. Open rates are up as well. Might I mention that their customer Service is unmatched in this space. I am a loyalist now to SIB.

Pros

After testing several platforms I could not be more pleased with my decision to team up with Sendinblue. The templates are clean and simple in their presentation. In fact, my messaging has improved since using SIB. I have matched the clean and simple and results are proof it’s working.

Cons

Some old habits take a while to break. I wish There was a bit more flexibility in the builder such as laying text over images. Not a big issue.

Review Source
 
 
 
Showing 1-20 of 148

Mihai from AiPeste Group Retail

July 2018

July 2018

Great for startups and people just starting out in marketing

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

You can very easily get acquainted with all the futures and has easy steps in createing your first campaign, also the dashboard statistics are very good and reliable,

Cons

It is quite limiting for advanced users and kinda expensive for massive marketing campaigns, it can spit out some unexpected errors on delivery

Review Source: Capterra
 

Wali from ALTthinkR

June 2018

June 2018

Excellent customer support at every step

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Lots of premium features even on a free plan. Higher plans are much more affordable than other competitor products.

Cons

Not much to dislike honestly. Although I would like to suggest that landing pages should be introduced as well :)

Review Source: Capterra
 

Sanne from Sanne Huijbregts Music
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

I'm extremely happy with the simpleness of use and quality of emails!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More coverage for my monthly output as a musician.

Pros

It's very no-nonsense and you have a clear overview of all your stats, emails and contacts. Even for a dyslexic person it's a great tool to write newsletters!

Cons

The 300 emails per day limit, but I prefer that over a contact list limit like with mailchimp or others. This way I can build up an unlimited list, and pay if I need to.

Review Source: Capterra
 


June 2018

June 2018

So far pretty easy to figure out

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Spreading my influence to potential clients

Pros

The drag and drop feature for designing emails is pretty convenient and easy to learn how to use, even for first timers

Cons

You have to wait to be verified before you can create multiple campaigns, but I guess that's understandable

Review Source: Capterra
 

Mike from CloudBox In.

June 2018

June 2018

I have been a Mailchimp user but moved because of the product flexibility and the excellent service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use and flexible plus good reporting and feedback. Whilst the software meets our needs it has been the customer service that has really impressed me. I am sure there may be other features that we have not found yet that we will use in the future.

Cons

There is nothing that we have found that we do not like about the software. having said that, we would like it to be more flexible when it comes to suspending the account due to results outwit the standard metrics. We only send e-mails infrequently so sometimes our data sets get out-of-date.

Review Source: Capterra
 


June 2018

June 2018

Excellent alternative to higher costing mail services

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

As my email list was getting larger, I needed a FREE alternative to MailChimp - SendinBlue was the only option that let me have an unlimited list but limit my emails sent - perfect for my newsletter.

Pros

The unlimited number of email addresses. I need to keep a large list but send newsletters in small batches, this is a perfect free alternative for me to do that.

Cons

Looking to upscale is a big leap, but I supposed credits could work, need an 'almost-free' (super low cost) option.

Review Source: Capterra
 

Rory from Ghost Creative
Number of employees: 1 employee Employees number: 1 employee

June 2018

June 2018

Very easy set up and use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automation!

Pros

Ease of use, intuitive dashboard, support staff. I like the list segmentation and automation options too.

Cons

Nothing. There are no features that don't add value. If I had to choose something I didn't like it would be that I feel the design could be slicker

Review Source: Capterra
 


June 2018

June 2018

Great free tier and good value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We trialed SendinBlue for a little while and it was quite easy to use. It's got some new automation features too which is great.

Cons

The app was often quite slow to load, and you have to wait around to move between sections to do anything.

Review Source: GetApp
 


May 2018

May 2018

So easy to use!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We needed a tool for one of our company's first mass email campaigns and SendinBlue made everything so easy. Building email templates is quick and easy, and so is uploading contact lists. Their customer support team is also amazing!

Cons

The only thing to be aware of is that your first campaign takes longer to send since SendinBlue tests a percentage of your email list for quality. This didn't cause us any problems, but make sure you send early if you have a tight deadline.

Review Source: Capterra
 


May 2018

May 2018

Well functioning contact platform. Easy to set up and import contacts.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Send In Blue has many Newsletter templates that will fit majority of user needs. Easy to create your messages.

Cons

Not a big issue but sending plain emails is not what Send In Blue wants. Their system wants Newsletters and double opt in as primary

Review Source: Capterra
 

Benjamin from Buske IT
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Nice tool for marketing automation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SendinBlue is a nice tool for marketing automation, which is also available in several languages and covers most of the features you would expect from such a tool. In addition to that, it is also completely free of charge and makes email marketing a lot easier. I have been using it, after I had some issues with MailChimp and I was really surprised. These days, there are not a lot free tools around and this one is really great.

Another good thing, worth to mention, is the excellent customer support. Their service staff does really everything, to please you and to help you with any questions or issues, you might have.

Cons

SendinBlue in its free version lacks some important features. For example, there is no social media support, unless you get one of the paid plans. For bigger businesses, the free plan with its limited email support might also be an issue. In addition, there is no plan, that offers unlimited emails.

Review Source: GetApp
 

Miguel from Gestão de Marketing Digital
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Excellent E-Mail Marketing tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

One of the best e-mail marketing tool!!

Pros

- excellent price
- you pay the emails you send, regardless of the size of your email database
- you have a lot of features, like the BIG players

Cons

- you cannot send a text with the TEST email.
- you cannot have separated unsubscribe by the List.

Review Source: Capterra
 

Mitch from Pencil Kings

April 2018

April 2018

Beautiful emails powered by Send in Blue's API

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use and setup great looking emails. The statistics on open and click rates are great to have as well.

Pros

The emails look great coming out of the system and the template builder was intuitive and easy to use.

Cons

It took a few tries to get the API up and working and the issues we did have was by trying to be overly complicated with the templates we were setting up initially. Once they had been setup, everything has been working out great!

Review Source: Capterra
 

aurore from L'officieux

April 2018

April 2018

Very bad customer support and lack of transparency

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Their prices are competitive, compared to others.
It is easy to create a nice newsletter using drag and drop

Cons

It is when you have paid your formula and when you try to program your campaign that something goes wrong. Only 500 emails sent over 17000. And the account suspended, and the only solution (and not guaranteed) is to pay for a dedicated IP.

Review Source: Capterra

  Response: Sendinblue, Sendinblue

Date: May 2018

May 2018

 

Hello Aurore and thank you for sharing your experience while using our platform. The analyses you're referring to studies the behavior of contacts to determine the kinds of metrics they produce. Unfortunately, when this analysis suspends an account it means the account didn't meet our minimum opt-in requirements. As this is harmful to our sender reputation and can negatively impact our other users, accounts that do not pass this analysis aren't allowed to stay on our shared IP range.

We extend accounts the option to send from a dedicated IP which removes the account from our shared IP range as an alternative to removing the account entirely. We'd love to work with your account to see if there's any adjustments that can be made that still fits your needs. Please reach out to us at contact@sendinblue.com and include 'ATTN: Mari' if you'd like to continue discussing this.

Mari
US Outreach Specialist
SendinBlue Customer Care

 

Mathew from Cutter Maritime - Port & Terminal Training
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Sendinblue is a good service for those who are starting out but has room for improvement

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Sendinblue offers competitive pricing and easy setup as well as the ability to have a dedicated IP at any account level.

Cons

There are a number of features that are pretty standard now sendinblue does not offer such as A/B testing & Chat support. The drag and drop editor is pretty basic and navigation within the platform is unnecessarily overcomplicated.

Review Source: Capterra
 

Marcy from Garick

March 2018

March 2018

Inexpensive e-mail marketing tool!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Sendinblue has been a nice e-mail marketing tool for a small business as ours. We found the support team to be very responsive, and we love how you can optimize e-mails for mobile devices. Sendinblue also offers great reporting and analytics.
This program is great as it also allows you to reach customers by text in addition to e-mails.

Cons

The provided templates are not as eye catching as we would like. Also, we have found that the setup of each e-mail is a bit tedious at times.

Review Source: Capterra
 


March 2018

March 2018

Clean interface and easy to use

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

Nice UI. Basic functionality is really easy to use. The drag and drop editor for email is really slick. Short code SMS is easy to send. Reporting/analytics is basic but good

Cons

I wish they had opt-in for SMS. They only have opt out. Some of the advanced stuff is confusing. Wish they charged by # of contacts

Review Source: GetApp
 


March 2018

March 2018

Cheap, but very bad

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Kind of easy to use, attractive prices and usable online in a web browser which is quite a good stuff

Cons

very poor deliverability
not really compatible with WordPress (just a frame)
support non-existent
you have to pay a lot to have help

Review Source: Capterra

  Response: Sendinblue, Sendinblue

Date: May 2018

May 2018

 

Hello There.

We're sorry to hear that you had a bad experience on our platform. Based on the provided information, it sounds like some miscommunications might have occurred as I can confirm that we do integrate with WordPress.

In regard to deliverability, we do everything possible on our end to try and provide the best deliverability, however, we do recognize that we have to also make sure our customers are well-informed of the impact their content and sending habits have on this. We would be delighted to discuss this in more depth and further explain what deliverability is and how to improve it.

If you would like to continue discussing this, please reach out to us at contact@sendinblue.com and include 'ATTN: Mari' so that I know to personally grab your tickets from our queues.

I hope to hear from you so that we may continue moving forward.

Mari
US Outreach Specialist
SendinBlue Customer Care

 

Nikki from Endure It Ltd.

March 2018

March 2018

Good value for money but not many template options

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is good value for money when you start paying for your subscriber levels. This means that the tiers can fit a range of different budgets.

Cons

The free version only goes up to 300 subscribers which is much less than competitors like mail chimp. They also don't have as many template options to lay out your emails which usually means it takes you longer to draft a campaign.

Review Source: Capterra

  Response: Sendinblue, Sendinblue

Date: May 2018

May 2018

 

Hello Nikki, thank you for sharing that feedback as we truly appreciate it. We're sorry to hear that our template section was restrictive, but we appreciate you pointing this out to us. We're constantly making changes to our templates and platform in order to better fit our client's needs.

If there's something you'd particularly would like to see or had an issue with, we encourage you to reach out to us at contact@sendinblue.com and including 'Mari' in the subject line as I would love to continue personally working with you on this and hear your feedback.

I really hope to hear from you soon!

Mari
US Outreach Specialist
SendinBlue Customer Care

 

karnam from Tech Mahindra (formerly Mahindra Satyam)
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2018

March 2018

Easy and Efficient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Attractive responsive design templates available. Several transactional and autoresponder email options.

Cons

Tedious account setup, account setup can be a bit easy. Not the most attractive templates. Good looking templates can help the user to work more on the application.

Review Source: GetApp
 
 
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