SendinBlue Software


 

SendinBlue is a cloud-based email marketing tool suited for organizations of all sizes. The solution comes with tools and templates for marketing automation, email campaigns, transactional emails and SMS messages.

SendinBlue facilitates creating mobile-friendly emails using design tools. Users can schedule and automate marketing campaigns, and they can pre-test messages’ deliverability before sending campaigns. Transactional emails can be sent via SendinBlue’s SMTP service or API. Marketing and transactional SMS services are also available in most countries. The contact management feature allows for importing contacts, categorizing lists, collection forms, behavioral forms and more.

SendinBlue also provides real-time analysis of campaign performance and campaign reports, including basic statistics such as open rate, click-throughs and more. Other options such as results per ISP, exporting results into Excel or PDF, heat maps and an export list of "clickers" are also available.

SendinBlue can be integrated with organizations’ websites and management tools. The SendinBlue plugin is available to be installed with other content management and e-commerce systems such as WordPress, PrestaShop, Drupal, WooCommerce or Magento. APIs can be used to automate operations without accessing the SendinBlue interface. Mobile applications for iOS and Android devices allow users to manage and send campaigns, monitor results and view subscriber details.

 

SendinBlue - Email design templates
 
  • SendinBlue - Email design templates
    Email design templates
  • SendinBlue - Campaign builder
    Campaign builder
  • SendinBlue - Reports
    Reports
  • SendinBlue - Integrations
    Integrations
  • SendinBlue - Marketing automation workflow templates
    Marketing automation workflow templates
  • SendinBlue - Marketing automation workflow
    Marketing automation workflow
Supported Operating System(s):
Web browser (OS agnostic)

125 Reviews of SendinBlue

 

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Software Advice Reviews (1)
More Reviews (124)

Showing 1-1 of 1

David from IF Creative
Specialty: Marketing agencies
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Genius in its simplicity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My rate of delivery has improved significantly and no negative action logged. Open rates are up as well. Might I mention that their customer Service is unmatched in this space. I am a loyalist now to SIB.

Pros

After testing several platforms I could not be more pleased with my decision to team up with Sendinblue. The templates are clean and simple in their presentation. In fact, my messaging has improved since using SIB. I have matched the clean and simple and results are proof it’s working.

Cons

Some old habits take a while to break. I wish There was a bit more flexibility in the builder such as laying text over images. Not a big issue.

Review Source
 
 
 
Showing 1-20 of 124

George from AKeyMark

December 2017

December 2017

Great value for the money, lots of features!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The price compared the competitors is outstanding. You¿re paying a fraction of the cost of what others charge and getting the same.

Cons

There isn't much I don't like about the software. For the most part, it's great. But more customization in the newsletters would be better.

Review Source: Capterra
 

Vadim from Translation and Localization

December 2017

December 2017

Very nice software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the simple tabs and the colour. I like how people are treating you, even if you use it as a trial or time to time.

Cons

I still in the process of testing. But i dont have any cons. before we used a trial version and sendinblue blocked our campaign as we need to purchase a dedicated ip.

Review Source: GetApp
 


November 2017

November 2017

Slow, Bad Integration and Bad Service,

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can purchase a dedicated IP without an approval from upper management or an admin on their team. Price isn't that in comparison to others.

Cons

The worst customer service. If you need something, you have to leave a message/ticket in the help center and wait for 24 hours to hear back. Sorry, I can't put my business on hold for 24 hours. You just earned one star * review for not understanding the concept of "Customer comes first"

Review Source: GetApp
 

Brooks from EV Fleet, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Poor customer service and no technical support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I learned the challenges of this style of campaigning, and will look for companies that address those weaknesses better.

Pros

I was lookin for an email campaign software, and I was importing my own dbl-opt-in list of leads. The Process of importing CSV files was easy enough,once the format was figured out. The templates were a little bulky for emails on mobile devices.

Cons

The company never completed a single campaign during the trial month. They returned zero analytics. There was no customer service, and technical service was non-existant.

Review Source: Capterra
 


November 2017

November 2017

Great tool for e-mail marketing

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It is easy to handle and does the job. The price is fair, we even used the free version at the moment and were happy with it.

Cons

To be honest, we didn't find anything so far, but we were only a basic user and didn't have any contact with the support.

Review Source: GetApp
 


November 2017

November 2017

Excellent !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

An easy way to make beautiful mail.
You have the statistics of the openings of the mails.
Just great.

Review Source: GetApp
 

Romain

November 2017

November 2017

The best emailing service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- totally in French
- a very intuitive interface
- a high quality free service
- a very present support

Cons

I don't really see any flaws in Sendinblue. Then to improve it, why not add other functions (landing page, webconference service, etc.)
Is that all right with you?

Review Source: GetApp
 


October 2017

October 2017

Great email marketing tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Hands down, the cost. You can't beat the prices they charge with any of their competitors, but they don't skimp on customer service either.

Cons

When I imported a list from a giveaway, I had to shift to a dedicated IP. I'm not super tech savvy so it wasn't an easy transition, but they walked me through it.

Review Source: GetApp
 

Antoine from SchoolMouv

October 2017

October 2017

Good software overall

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

really easy drag and drop templates. Campaigns are easy to use and the dashboard is efficient. All the basics are implemented.

Cons

I can't find all the marketing automation I needed. Not as complete as some competitors such as Mailchimp.

Review Source: Capterra

  Response: Sendinblue, Sendinblue

Date: October 2017

October 2017

 

Hi Antoine,

Thank you for sharing your review and feedback about SendinBlue! We're glad to hear that many features are working well for you, and we'd like to learn more about the areas where we can improve. :)

If you're open to sharing more details, we would love to know:

- Which types of marketing automation could we add to help you get the most use from SendinBlue?

- Are their specific features we could add would help us serve you more completely (such as MailChimp)?

Please feel free to reply to this message directly, or you are also welcome to email us at contact@sendinblue.com with your feedback. If you email contact@sendinblue.com, please also mention this review and include a link so that we can connect your feedback. :)

Thanks for using SendinBlue!

Kind regards,
Erin
SendinBlue

 

Pauline from Publicis Groupe
Number of employees: 10,000+ employees Employees number: 10,000+ employees

October 2017

October 2017

Excellent website for newsletter creation's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Very easy to use
- Nice design
- Many features available
- The importation of photos is done quickly and simply

Cons

I would like there to be more module on the layout of texts and images. The graphics remain limited.

Review Source: GetApp
 

David

September 2017

September 2017

Perfect for e-mail marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like the quickness to doing my list, compose my e-mail, market and send to my list my e-mailing list

Pros

Perfect for e-mail marketing cos everything in Sendinblue done for pro marketers but always easy to use

Review Source: GetApp
 

Angela from Issuer Direct

June 2017

June 2017

Easy to use, all around email service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The dashboard is very helpful and the user interface is simple and straightforward. I like the fact that the limits on emails allowed to send is higher than other tools and they don't nickel and dime you. Great price for the value.

Cons

HTML templates are a bit limited in some ways and not as easy to edit as other automation tools. I also love that you can trigger emails based on website activity. You don't normally get this type of function unless you go to one of the higher priced tools on the market.

Review Source: Capterra
 


June 2017

June 2017

Worst service ever!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The deliverability is very bad, their customer service support is the worst, they didn't even read the emails and reply with something generic. I wasted my money with them. I bought 2 dedicated IP Addresses that I can't even use... they were marked as Spam the very first day following all their advises.

Pros

They are very Cheap.

Cons

Cheap things turn out expensive in the end, its a false economy.

Advice to Others

Don't waste your money with this company!

Review Source: GetApp

  Response: SendinBlue, Sendinblue

Date: June 2017

June 2017

 

Hi there,

Thank you for taking the time to share your experience. We are terribly sorry for the poor experience you've had with our service and team!

We value your business and your feedback, and your experience is a vast departure from the level of service we strive to provide to our clients.

If you are open to helping me locate your account, I would be happy to look into this issue personally. Your contact information is currently private, and we would like to maintain your email address' privacy.

Please email me at contact@sendinblue.com, "Attn: Adrien" and include the email address associated with your SendinBlue account and a link to your review. I would be happy to review your situation together, to see how we can help!

Kind regards,
Adrien
SendinBlue

 

Amarildo R. from Centro Nacional de Educação a Distância
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Great for email marketing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great value for money. Low price and great features to use when sending email marketing. Special highlight for reports.

Cons

I found no disadvantage. But, it is very important to have more template options for sending email marketing.

Review Source: GetApp
 


April 2017

April 2017

deceptively great looking, until you need customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

product is cheap and easy to set up. But you get what you pay for. I don't even have enough positive things to say

Cons

Honestly, THE WORST customer experience if my career. Ther CSR team is rude, condescending and blames the user rather than take any responsibility.

Review Source: GetApp
 

Etienne from Hexfit

April 2017

April 2017

Start with the private IP, you will save time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

They only want you to buy the private IP and they said this is because of the reputation of their shared IP address.

The features were really great, but after setup everything, they refused my case.

No problem for the refund, one good news!

Review Source: Capterra

  Response: Sendinblue, Sendinblue

Date: April 2017

April 2017

 


Hi Etienne,

Thank you for taking time to try SendinBlue -
we're sorry to hear it wasn¿t a good fit for your needs. When this happens, our hope is to be as helpful as possible as you assess your needs and transition to another service.

The use of shared or borrowed email lists is not allowed in SendinBlue¿s terms of use. These lists often perform poorly and can negatively impact other SendinBlue users¿ ability to reach the inbox. (More details are available in our FAQs here: https://help.sendinblue.com/hc/en-us/articles/208835449--Introduction-to-dedicated-IP#q2). We understand that this can be a ¿deal breaker¿ for some email marketers, so we strive to be transparent about this important requirement by displaying several reminders during the account setup process. Please accept our sincere apologies if these were missed ¿ we understand that your time is valuable. If we can offer any additional assistance, please email us at contact@sendinblue.com.

Kind regards,
SendinBlue

 

Veronica from The Bodhi Tree
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

I was scared by reviews...and I tried it anyway

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This platform is easy. And equally as important for a small biz with a tech department that includes ME (must be easy - too busy) is it is affordable. You get the bang for the buck. Because of other reviews, I was worried about the email validation - I did not have a high open rate on my old platform (Mad Mimi) and did not want to get "turned down" so I hesitated to open a send in blue account ( I have over 5,000 subscribers and growth just hit big time) - what if I go through all this and they say - we can't validate your list? Sorry. GOOD NEWS. I tried it anyway and less than 24hs after I sent my first campaign I was validated and ready to go. I signed up here just to review them because those other reviews were really scary and I want to assure YOU, the small biz owner like me, to go ahead and try it.

Cons

I am having a great experience so far. I would like to be able to maybe add video - I understand the challenge AND would love a solution. Other than that minor add, I have to say - totally impressed.

Review Source: GetApp
 

Adrianna from One Step Papers
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Glad I switched over from MailChimp

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Send in Blue is ridiculously easy to use and way way waayy cheaper than what I was paying at Mailchimp. Not to mention their customer service is easy to get a hold of and super helpful. 10/10 do recommend!

Pros

Ease of Use

Cons

Nothing I don't like!

Review Source: Capterra
 

Tone from Fertility Road Magazine

February 2017

February 2017

Affordable Email Solution For A Growing Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We switched from Mailchimp to SendinBlue after reading about their service on another website. Their pricing is a lot more attractive than others we have tried and they have some great additional features.

Sending and tracking our emails has become a lot easier but the main reason we moved was cost. If you have an online shop as we do they have some great automation features for prospects and customers.

Review Source: Capterra
 

Edmund from American Gold | SPP

February 2017

February 2017

Best buisness email solution

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I have tried different email solutions for SMTP and mailing list finctionality, and Sendinblue tops them all with functionality and ease-of-use combined.

Pros

Easy to use and best value for the dollar.

Cons

None.

Advice to Others

None.

Review Source: Capterra
 
 
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