ServiceM8

ServiceM8

4.66

(291)

best for

  • Customer Relationship Management
  • Best For Small Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality

What is ServiceM8?

ServiceM8 is the app for trade contractors & service businesses, such as plumbing, electrical, HVAC & refrigeration contractors, locksmiths, cleaners & gardeners — any kind of small business which manages jobs & staff in the field. ServiceM8 is a job, staff & client management solution, with everything to run your day-to-day in one place — digital job cards, scheduling, quotes, staff locations, client emails & texts, job notes & photos, online bookings, forms, asset management, invoicing & payments. You’ll eliminate paperwork, get more jobs done, provide amazing service & get paid faster. Field staff use the ServiceM8 app for iPhone & iPad. Office staff use this ServiceM8 for Desktop app. 14-day free trial! Go to www.servicem8.com to create your account, then lo... read more
Smart job management
Smart job management
See staff & job locations
See staff & job locations
Work smart with digital job cards
Work smart with digital job cards
Save notes, photos & signatures
Save notes, photos & signatures
Take card payments with nothing but your iPhone
Take card payments with nothing but your iPhone
Quote & invoice on site
Quote & invoice on site
Click to open gallery

User Review Highlights

4.66

291 Reviews

5
207
4
74
3
6
2
3
1
1
4.5

Ease-of-use

out of 5
4.5

Customer Support

out of 5
5

Value for money

out of 5
4.5

Functionality

out of 5
  • icon"Our franchise likes the product. I registered prior to them getting the franchise edition."
  • icon"Ease of use and it has great features that don't cost a fortune when compared to other services on the market today."
  • icon"Hard to say: Its super easy to use, has all the features we already used and more. Stable, powerful and integrates into QBO and emails seamlessly."
  • icon"Since this is an online field software program, occasionally the techs have problems figuring out what to email the customer when they are out in the field from their iPads."
  • icon"Not been able to talk to tech support everything is done via chat which can be a pain, the suggestion needs to be where you can more than 3 suggestions."

Read user reviews

How much does ServiceM8 cost?

Five capped plans to choose from to suit your business size & requirements. Unlimited users for one monthly price. Plans bundle job credits, SMS credits & add-ons into a single monthly price for your business. No contracts, setup fees or 'per-user' fees. 14-day free trial.

Starting price

$9.00 per month

Free trial

Available

Free version

Not Available

Which features does ServiceM8 offer?

Top ServiceM8 features and user ratings for each are:

Customer Database
Real-time Updates
Billing & Invoicing
Electronic Payments
Payment Processing
Invoice Management
Calendar Management
Job Scheduling
Accounting Integration
Contact Database
Customer History
Scheduling
5.0 (3)
Mobile Access
Work Order Management
4.3 (3)

This data is sourced from real user reviews, to provide you with unbiased context from people who actually use ServiceM8.

How easy is ServiceM8 to use and deploy?

ServiceM8 supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Windows, Mac.

People who reviewed this software give it a 4.5 star rating for ease-of-use.

What do verified users say about ServiceM8

4.66/5 out of 291 Reviews

Showing 1 - 5 of 291 reviews

User Profile

Timothy

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2017

I love this product. I am a daily user and use it for all of my online invoicing for my business.

A real time-saver and great for monitoring all invoice statuses -

Pros

My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date

Cons

Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -

Katherine

Verified reviewer

Company size: 2-10 employees

Industry: Construction

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2019

A must have for trades

We have only been using the platform for a month

Pros

- The pricing structure is something that initially drew our attention. Instead of being per user it is a monthly fee (plus add-ons). - The job scheduling is very easy to use and with a team scheduler add-on you can select multiple team members for the same job. - the phone app is extremely useful. You can select to text a customer when you are on route (providing you've set it all up before hand). - You can take payment in the field as well as invoices generating a link that customer's can click on to make payment. Payments are shown in the job diary. - job diaries are autogenerated so you can see a good audit trail from creation to closure. You can add to existing jobs from the inbox feature. - the network request add-on is really useful for our business where we use contractors who don't require a logon to our system but complete jobs on our behalf. We have set our templates up with forms and questions that need completion and when these are done it shows up on our portal which says time having to manually enter data in from emails.

Cons

- Sometimes the navigation functions can be time consuming. It would be handy to raise a job from within the client module window (i.e. when you open a client you can view current and past jobs but you cannot raise a new one and therefore have to go to dispatch board). - It would be good to have a shortcut to raise a new job on the main menu rather than having to select dispatch board. - the asset scanning only appears to work with purchase stickers from ServiceM8 (unless we haven't discovered correctly how to do this with other ones...) - It is limited to IOS so we have had to purchase iPad minis to sync with our android devices.

Reasons for choosing ServiceM8

cost and functionality against other providers

timothy

Company size: 2-10 employees

Industry: Individual & Family Services

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2022

Pay for volume and not number of users

The online chat tool with support is great. Nothing ever gets lost in the translation. Support is 7 x 24 around the planet.

Pros

Our business is strictly a service that we provide with a couple variations. Starting out as a small business meant I could not afford starting to pay for user licenses I could not afford. This other mob I was deal with, my first month with a discount was suppose to be $6. I then got a bill for $21 for just one day of testing. Bugger that. It was not worth the time a day to argue.

Cons

The outside sales support can be pricey. If you know exactly what you want, you can keep the implementations costs down. Especially with training. you need to practice as much as possible during your trial period.

Reasons for choosing ServiceM8

The price, the google reviews. They were all pricy. One had bad google reviews. Another product was $140/month/user. They were so inflexible with the GST calculation. My company is a international multi level marketing company and I needed a consistent and in expensive standard.

Reasons for switching to ServiceM8

They were too expensive

Lauren

Company size: 2-10 employees

Industry: Facilities Services

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

August 2016

Needs More Customer Focus For Future Improvement

Overall it has great features but lacking one major feature for us which would cut down our admin time for invoicing and that is batch invoicing. Customer service unable to help with timelines for this upgrade or indication if it will be implemented?

Pros

Stability in remote areas where signal is poor, Servicem8 holds up and we've tried them all

Cons

Invoicing more than one job for one client during the month, no ability to combine jobs into one invoice? Feature requested in 2012 for batch/bulk invoicing and still nothing....

Julio E

Company size: 2-10 employees

Industry: Consumer Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2019

Best Service Managing software I have used!

Ease to schedule, invoice, quotes and payments.

Pros

It is a very well rounded software. Every year they add new features at no cost that improve the interaction with it.

Cons

Wish they mad a version for Android. Most of my team uses Android and we have to provide them with an Apple device in order to use the software.

Reasons for choosing ServiceM8

Pricing, ease of use and features. The basics were there on Service M8. The other ones I would have to adjust them to my needs, but they were not designed for my need.

Showing 1 - 5 of 291 reviews

Popular ServiceM8 Comparisons