ServiceM8 vs SugarCRM

RATING:

4.6

(302)

ServiceM8 has 302 reviews and a rating of 4.6 / 5 stars vs SugarCRM which has 407 reviews and a rating of 3.8 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (302)
3.8 (407)
Ease-of-Use
4.5 / 5
3.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
3.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
February 11, 2024
April 7, 2024
Pros/Cons
  • Pros

  • Our franchise likes the product. I registered prior to them getting the franchise edition.
  • Ease of use and it has great features that don't cost a fortune when compared to other services on the market today.
  • Cons

  • Since this is an online field software program, occasionally the techs have problems figuring out what to email the customer when they are out in the field from their iPads.
  • Not been able to talk to tech support everything is done via chat which can be a pain, the suggestion needs to be where you can more than 3 suggestions.
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  • Pros

  • The SugarCRM team was incredibly helpful and supportive during our decision between various CRMs we were testing out, namely Salesforce and SugarCRM.
  • The best thing about this software is that it always provide the best customer relationships marketing software.
  • Cons

  • The data does not link well together and the relationships you can build are very limited, which really limits the power of the software overall.
  • Some of the time, I can't login to different devices PCs which are downside for me.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2022

Advisor Recommendations

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16 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos