ServiceTrade

RATING:

4.6

(305)

About ServiceTrade

ServiceTrade is the software platform for commercial HVAC, mechanical, and fire contractors that streamlines operations, optimizes field performance, and boosts sales and client retention. During a persistent skilled labor shortage, contractors use ServiceTrade to control the costly chaos of on-demand work and effectively deliver contract commitments. ServiceTrade streamlines service and project operations to reduce administrative costs, optimizes field performance to increase revenue per technician, and boosts sales and client retention to grow margins. Over 1,300 commercial contractors trust ServiceTrade’s 11+ years of experience to help them manage over 13 million assets and invoice over $7.5 billion in revenue annually.

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

ServiceTrade Pricing

Select : $89/month/technician paid annually. Office users free. Premium : $139/month/technician paid annually. Office users free. Enterprise : $189/month/technician paid annually. Office users free.

Starting price: 

$89.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Manage field service and project work more efficiently with less chaos to reduce administrative costs.
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ServiceTrade Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for ServiceTrade

1 - 5 of 303 Reviews

Anonymous

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed April 2023

Great product that does not overwhelm office or field staff

User Profile

Joshua

Verified reviewer

Facilities Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

The wind beneath my wings

Clarity in scheduling multiple technicians for multiple stops each and every day. Data and information easily accessible for planning, business development, and more.

PROS

ServiceTrade has been a joy to implement and use everyday. The dev team, and everyone at ServiceTrade, have been absolutely incredible. I cannot recommend this solution enough. From day one, we had no half measures. We jumped in both feet and never looked back. The scheduling makes planning our technicians days straightforward and clear. I could ramble on for hours about how much I love the search functionality, and the data you can quickly get to really get down into the nitty gritty of whatever you're looking for. To my experience, any software that claims to do everything, does nothing well. ServiceTrade is near perfectly optimized for the scope it encompasses. Features are being added all the time, and the dev team are always enthusiastic. I foresee this product getting lots of love for years and years to come. This product only gets better and better. Third party integrations have been a breeze, and a staggering amount of third party applications are available.

CONS

Only a couple items come to mind, none are deal breakers. A general timeclock for tracking daily general time would be helpful, however we've found a small third party solution for this. Ability to add non-billable appointments and vendor stops would also be nice, and again not a huge deal. A great unification of built-in app and web features would be a great quality of life improvement, however I have a feeling those sneaky devs are up to something already... they always are.

Nickolas

Facilities Services, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Servie Trade is a great software for any Commercial HVAC Service Company

From our introduction to almost 2 years later Service Trade has been reliable and trustworthy partner to help us achieve our business goals. The additional features and offerings they have introduced proves they are dedicated to helping us succeed.

PROS

The ease for our clients to access information about upcoming and past servie visits along with information by each of their assets has been a differentiator. Our service support team and servie technicians praise Service Trade because it is much easier to use compared to our previous software.

CONS

Flexibility with tasking forms is not the greatest but manageable, Servie Trade is being a great partner by listening to us along with working with us to improve this. Integration to our existing ERP doesn’t exist but Servie Trade has worked closely with us to deploy alternative methods.

Reasons for switching to ServiceTrade

The Servie feature and Mobile Tech wasn't a great customer facing product and didn't give us the opportunity to differentiate ourselves form our competition.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed February 2024

Do not risk your company on this product

The initial rollout was great however as fast as the program was operational, they became crickets. Updates & upgrades have caused unexplained data and functionality loss. Do not trust them. You will lose customers and employees

PROS

Mobile interface is acceptable Scheduling visibility is adequate

CONS

No follow through from ST Team Very poor integration Data gets 'lost'

Reason for choosing ServiceTrade

Their initial sales pitch was great and comprehensive however in the long run, the product did not live up to their sales pitch and the service after the sale was disappointing to say the least. There are one or two stellar team members but that is the exception.

Kevin

Facilities Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Worth Every Dollar!!!

PROS

Servicetrade provides real time access to photos, videos and paperwork that allow me to provide real time updates on repairs to clients. In the information world we live in today, Servicetrade allows for real time updates on the status of repairs.

CONS

The dispatch board does not update without refreshing.

Vendor Response

Hi Kevin, Thank you for your fantastic review! We're thrilled to hear how ServiceTrade has been a game-changer for you. We can't wait for you to try our new dispatch board this spring and look forward to your continued feedback to help us serve you better. Thank you again, Leah ServiceTrade Team

Replied February 2024