ServiceTrade vs Acquia DAM (Widen)

RATING:

4.6

(299)

ServiceTrade has 299 reviews and a rating of 4.58 / 5 stars vs Acquia DAM (Widen) which has 324 reviews and a rating of 4.42 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (299)
4.4 (324)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 15, 2024
September 26, 2023
Pros/Cons
  • Pros

  • User friendly - a tutorial and a few times using it and usage becomes smooth. We also love the support team.
  • I like that it is easy to use, and I am able to find what I am looking for very quickly.
  • Cons

  • Sometimes the system has some lag time and trouble uploading some of the paperwork.
  • Not much to say here but that it is not designed specifically for fire protection companies so we had to customize to our processes.
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  • Pros

  • Our DAM houses all of the images we use in our catalogs and online. I love it's ability to organize and tag image in order to search for them with ease.
  • Ability to convert assets to other formats. Cost is based on space not users, which is helpful in a many-user environment.
  • Cons

  • Occasionally can be tricky to find things unless you have the exact product code or if you are looking for some lifestyle shoot imagery of a particular shoe.
  • Finding documentation seems to be difficult. Not sure if it the actual software or if it is the manner is which our company set it up.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos