ServiceTrade vs Zendesk Sell

ServiceTrade has 261 reviews and a rating of 4.62 / 5 stars vs Zendesk Sell which has 134 reviews and a rating of 4.31 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.62 / 5 (261)
4.31 / 5 (134)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
April 5, 2021
September 7, 2021
Pros/Cons
  • Pros

  • User friendly - a tutorial and a few times using it and usage becomes smooth. We also love the support team.
  • I like that it is easy to use, and I am able to find what I am looking for very quickly.
  • Cons

  • Sometimes the system has some lag time and trouble uploading some of the paperwork.
  • Not much to say here but that it is not designed specifically for fire protection companies so we had to customize to our processes.
  • Pros

  • Simple input for contact information for different clients and potential clients. Super easy to create deals and potential purchases for clients.
  • Zendesk Sell is easy to use, pushes notifications where needed, and is great for small teams.
  • Cons

  • System has limited functionalities. It mainly doesnt support SaaS business model and lacks certain key and also unimportant features.
  • Lack commonly functionalities other CRMs have. Poor reporting and extremely expensive for the poor reporting.
Pricing Range
Product Demo
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Product Screenshot
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FrontRunners

2021

Advisor Recommendations

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126 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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