ServiceWise software


3 reviews(4.5/5)
3 reviews(4.5/5)

ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications.

The solution helps businesses maintain ITIL operations and other business processes. It includes components for the incident, problem, change and configuration management.

ServiceWise includes a self-service portal where users can report issues and submit a service request, as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.

ServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with a list, trend, summary and distribution reports.

ServiceWise is available on a monthly subscription basis.

Support is available via phone.

Supported Operating System(s):
Web browser (OS agnostic)

3 Reviews of ServiceWise

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  • Nathan from Peak Performance

    April 2018

    I would receive 'tickets' through the system and then assign these to individuals to complete.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to input requests. New users can quickly learn how to submit various requests. Also, attaching small files was easy. It can also handle thousands of requests and keeps great records. 10 year old 'tickets' were available in complete detail. Also allows everyone involved in ticket to conversations.

    Cons

    There is no user input validation so someone can submit blank/incomplete requests. It was also difficult to assign work to more than 1 person at a time, so if two departments had to do the work, only 1 was assigned so that can create frustration.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Andrea from Carrollton School

    Number of employees: 201-500 employees

    April 2017

    ServiceWise is my life

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us.

    Pros

    easy tool, support availability

    Cons

    some versions have too much updates until you get to the next version
    missing the mobile version

    Review Source: Capterra

    Response: TechExcel, TechExcel, Inc.

    April 2017

    We're glad to see how much you enjoy ServiceWise and how it's enabled you to do your job quickly and effectively. We are about to release our mobile app with our new 10.1 version. I'll make sure you get an invite to the webinar for the new release. Regarding the updates, we do offer monthly patch updates but you don't have to apply the update unless you'd like to. Thanks again! Brian

  • jack from XACCT Technologies

    January 2017

    This is a very flexible product that allows you to do whatever you want to do

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a very flexible product that allows you to do whatever you want to do. You can design workflows; you can send notifications in a certain way; you can integrate a document or an attachment; you can use a special report. I would definitely recommend ServiceWise. This product is very flexible, you can choose the way you want to choose the way you want to design it. ServiceWise has the flexibility and the powerful function

    Review Source: Capterra
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