ServiceWise Software


ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications.

The solution helps businesses maintain ITIL operations and other business processes. It includes components for the incident, problem, change and configuration management.

ServiceWise includes a self-service portal where users can report issues and submit a service request, as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.

ServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with a list, trend, summary and distribution reports.

ServiceWise is available on a monthly subscription basis.

Support is available via phone.

Create custom fields
Create custom fields

Create custom fields

Create custom reports

Create custom reports

Personalize ServiceWise

Personalize ServiceWise

Personalized dashboard

Personalized dashboard

Search

Search

User interface

User interface

Supported Operating System(s):

Web browser (OS agnostic)



3 Reviews of ServiceWise

Overall rating

4.5 / 5 stars

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Nathan from Peak Performance

Ease-of-use

Value for money

Customer support

Functionality

April 2018

I would receive 'tickets' through the system and then assign these to individuals to complete.

Pros

Easy to input requests. New users can quickly learn how to submit various requests. Also, attaching small files was easy. It can also handle thousands of requests and keeps great records. 10 year old 'tickets' were available in complete detail. Also allows everyone involved in ticket to conversations.

Cons

There is no user input validation so someone can submit blank/incomplete requests. It was also difficult to assign work to more than 1 person at a time, so if two departments had to do the work, only 1 was assigned so that can create frustration.

Review Source: Capterra

Andrea from Carrollton School

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

ServiceWise is my life

I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us.

Pros

easy tool, support availability

Cons

some versions have too much updates until you get to the next version
missing the mobile version

Review Source: Capterra

Response: TechExcel, TechExcel, Inc.

April 2017

We're glad to see how much you enjoy ServiceWise and how it's enabled you to do your job quickly and effectively. We are about to release our mobile app with our new 10.1 version. I'll make sure you get an invite to the webinar for the new release. Regarding the updates, we do offer monthly patch updates but you don't have to apply the update unless you'd like to. Thanks again! Brian

jack from XACCT Technologies

Ease-of-use

Value for money

Customer support

Functionality

January 2017

This is a very flexible product that allows you to do whatever you want to do

This is a very flexible product that allows you to do whatever you want to do. You can design workflows; you can send notifications in a certain way; you can integrate a document or an attachment; you can use a special report. I would definitely recommend ServiceWise. This product is very flexible, you can choose the way you want to choose the way you want to design it. ServiceWise has the flexibility and the powerful function

Review Source: Capterra

Displaying 1 - 3 of 3 reviews