ServiceWise Software


 

ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications.

The solution helps businesses maintain ITIL operations and other business processes. It includes components for the incident, problem, change and configuration management.

ServiceWise includes a self-service portal where users can report issues and submit a service request, as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker.

ServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with a list, trend, summary and distribution reports.

ServiceWise is available on a monthly subscription basis.

Support is available via phone.

 

ServiceWise - Personalized dashboard
 
  • ServiceWise - Personalized dashboard
    Personalized dashboard
  • ServiceWise - User interface
    User interface
  • ServiceWise - Search
    Search
  • ServiceWise - Create custom fields
    Create custom fields
  • ServiceWise - Create custom reports
    Create custom reports
  • ServiceWise - Personalize ServiceWise
    Personalize ServiceWise
Supported Operating System(s):
Web browser (OS agnostic)

2 Reviews of ServiceWise

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Andrea from Carrollton School
Number of employees: 201-500 employees Employees number: 201-500 employees

April 2017

April 2017

ServiceWise is my life

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us.

Pros

easy tool, support availability

Cons

some versions have too much updates until you get to the next version
missing the mobile version

Review Source: Capterra
 

jack from XACCT Technologies

January 2017

January 2017

This is a very flexible product that allows you to do whatever you want to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a very flexible product that allows you to do whatever you want to do. You can design workflows; you can send notifications in a certain way; you can integrate a document or an attachment; you can use a special report. I would definitely recommend ServiceWise. This product is very flexible, you can choose the way you want to choose the way you want to design it. ServiceWise has the flexibility and the powerful function

Review Source: Capterra