# ServiceWise Software Reviews, Demo & Pricing - 2026 > Review of ServiceWise Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/servicewise-profile --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / ServiceWise Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # ServiceWise 2026: Benefits, Features & Pricing Wondering if ServiceWise is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview ServiceWise 4.6 [(8)](https://www.softwareadvice.com/crm/servicewise-profile/#reviews) Pricing Starting at $20.00 per month ### About ServiceWise ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications. The solution helps businesses maintain ITIL operations and other business processes. It includes components for the incident, problem, change and configuration management. ServiceWise includes a self-service portal where users can report issues and submit a service request, as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker. ServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with a list, trend, summary and distribution reports. ServiceWise is available on a monthly subscription basis. Support is available via phone. ServiceWise by TechExcel is a cloud-based IT Service Management(ITSM) solution that caters to businesses of all sizes and helps them to... automate and streamline their IT services and help desk activities with configurable workflows, process management and email notifications. The solution helps businesses maintain ITIL operations and other business processes. It includes components for incident, problem, change and configuration management. ServiceWise includes a self-service portal where users can report issues and submit service request., as well as access help documents. It also provides integration with tools like Microsoft SCCM, OCS Inventory asset management and Rally issue tracker. ServiceWise helps organizations build a solid knowledge base; analysts can easily gather and standardize data collected from the portal. The solution also offers custom reporting features with list, trend, summary and distribution reports.. ServiceWise is available on a monthly subscription basis. Support is available via phone. Wondering if ServiceWise is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## ServiceWise User Interface ## Popular ServiceWise Alternatives Main Product ServiceWise 4.6 [(8)](https://www.softwareadvice.com/crm/servicewise-profile/#reviews) Ratings Breakdown - 4.88Ease of use - 4.88Value for money - 5.0Customer support - 4.50Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [JIRA Service Management](https://www.softwareadvice.com/help-desk/jira-service-management-profile/) 4.5 [(770)](https://www.softwareadvice.com/help-desk/jira-service-management-profile/reviews/) Ratings Breakdown - 4.25Ease of use - 4.31Value for money - 4.29Customer support - 4.46Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.5 [(520)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Ratings Breakdown - 4.47Ease of use - 4.54Value for money - 4.51Customer support - 4.47Functionality Pricing Available upon request Get Price Alternative Product [SolarWinds Service Desk](https://www.softwareadvice.com/crm/samanage-profile/) 4.6 [(577)](https://www.softwareadvice.com/crm/samanage-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.47Value for money - 4.62Customer support - 4.39Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [ServiceTonic](https://www.softwareadvice.com/crm/service-tonic-profile/) 4.7 [(7)](https://www.softwareadvice.com/crm/service-tonic-profile/#reviews) Ratings Breakdown - 4.71Ease of use - 4.83Value for money - 4.43Customer support - 4.83Functionality Pricing Starting at €20.00 per month Get Price Alternative Product [Vivantio](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/) 4.3 [(178)](https://www.softwareadvice.com/help-desk/vivantio-pro-profile/reviews/) Ratings Breakdown - 4.22Ease of use - 4.26Value for money - 4.40Customer support - 4.20Functionality Pricing Starting at $49.00 per month Get Price ## ServiceWise Pricing and Plans Starting price: $20.00 per month Free Trial Free Version Basic $20.00 per month No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ServiceWise Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of ServiceWise Alerts/Notifications Analytics API Asset Lifecycle Management Asset Tracking Assignment Management Audit Trail Availability Management Change Management Client Portal Compliance Management Configurable Workflow Configuration Management Contract/License Management Customizable Branding Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Document Storage Email Management Feedback Management Help Desk Management Incident Management Interaction Tracking Inventory Management Issue Auditing Issue Scheduling IT Asset Management IT Asset Tracking Knowledge Base Management Knowledge Management License Management Maintenance Scheduling Problem Management Project Management Recurring Issues Release Management Reminders Remote Access/Control Role-Based Permissions Search Support Ticket Management Support Ticket Tracking Surveys & Feedback Task Management Task Progress Tracking Third-Party Integrations Ticket Management Widgets ## ServiceWise User Reviews Overall Rating 4.6 Ratings Breakdown 5 63% 4 38% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.9 Value for money 4.9 Customer support 5.0 Functionality 4.5 Have you used ServiceWise and would like to share your experience with others? DL David L. Verified reviewer Information Technology and Services 1001-5000 employees Used daily for more than 2 years Reviewed April 2022 A great Helpdesk Product for any size company 5 Their service has been top tier and very helpful. I have had no issues with their support and the product itself is very solid and stable. Really, no down time since it's been up other than planned updates. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is easy to use and has a lot of functionality and customization. We can create our own workflows and routing tables. One can make it as simple or complex as the your individual situation requires. Cons: It does take a while and probably some help to get it up and running. It can be complex on the setup and there are parts of it we just don't need/use. Reasons for choosing ServiceWise Price was one of the biggest reasons. Functionality also. Reasons for switching to ServiceWise The in house product just didn't meet our needs anymore and the creator had moved on so we didn't have any real support for it. Read More AL Angie L. Verified reviewer Information Technology and Services 10000+ employees Used daily for less than 2 years Review source Reviewed July 2023 Es facil de usar 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Me gusto porque es un aplicativo intuitivo, facil de implementar y cuenta con una gran variedad de herramientas. Cons: por el momento no he tenido fallas con el. Read More SS Sanjit S. Verified reviewer Information Technology and Services 5001-10000 employees Used daily for more than 2 years Reviewed April 2022 Techexcel Review 4 Overall i have had a great time with this service and will continue to use it for years to come. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 3 Functionality Pros: Easy to navigate through the menu and understand how to use the incident management tool. Cons: a little clunky at times, and issues with the mail retrieval service. Reasons for choosing ServiceWise the price and the support we got was just great!! Read More JM Juan Andres M. Verified reviewer Information Technology and Services 1001-5000 employees Used daily for less than 2 years Review source Reviewed July 2023 Administra tus labores con ServiceWise 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Me ha ayudado mucho ya que me permite administrar las labores de los agentes de una forma mas rapida y dinamica. Cons: En el tiempo que lo llevo utilizando no he presentado fallas. Read More AF Andrea F. Non-Profit Organization Management 201-500 employees Used daily for more than 2 years Review source Reviewed April 2017 ServiceWise is my life 5 I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: easy tool, support availability Cons: some versions have too much updates until you get to the next version missing the mobile version Vendor Response We're glad to see how much you enjoy ServiceWise and how it's enabled you to do your job quickly and effectively. We are about to release our mobile app with our new 10.1 version. I'll make sure you get an invite to the webinar for the new release. Regarding the updates, we do offer monthly patch updates but you don't have to apply the update unless you'd like to. Thanks again! Brian Replied April 2017 Read More NH Nathan H. Used daily for more than 2 years Review source Reviewed April 2018 I would receive 'tickets' through the system and then assign these to individuals to complete. 4 Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Easy to input requests. New users can quickly learn how to submit various requests. Also, attaching small files was easy. It can also handle thousands of requests and keeps great records. 10 year old 'tickets' were available in complete detail. Also allows everyone involved in ticket to conversations. Cons: There is no user input validation so someone can submit blank/incomplete requests. It was also difficult to assign work to more than 1 person at a time, so if two departments had to do the work, only 1 was assigned so that can create frustration. Read More AS Arjun S. Verified reviewer Education Management 11-50 employees Used daily for less than 6 months Review source Reviewed September 2022 Good service and support from Servicewise 5 Overall experience is really good with servicewise and I am really looking forward for a longer relationship Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Good support from the team and easy implementation with easier data migration. I appreciate their efforts to help me get on board. Cons: I found it a little pricey as compared to other competitors but their support is more than good to justify their prices. Read More jc jack c. Used unspecified for unspecified Review source Reviewed January 2017 This is a very flexible product that allows you to do whatever you want to do 5 This is a very flexible product that allows you to do whatever you want to do. You can design workflows; you can send notifications in a certain way; you can integrate a document or an attachment; you can use a special report. I would definitely recommend ServiceWise. This product is very flexible, you can choose the way you want to choose the way you want to design it. ServiceWise has the flexibility and the powerful function Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Read More Showing 1 - 8 of 8 Reviews ## Other Top Recommended Help Desk Software [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (293) Recently recommended **10** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.5** (733) Recently recommended **7** times [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (520) Recently recommended **4** times Stuck Between Options? Our experts can help you compare ServiceWise with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice